UserEcho

UserEcho

Interactive customer support & feedback community

5/5 (1 review)

UserEcho Overview

UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback.

Through a UserEcho ideas forum, customers can also help each other. Customers are encouraged to ask questions, share ideas, and learn from each other.

UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time.

A supplementary UserEcho Knowledge Base provides employees and customers with topical information and answers to common issues topics. Organizations can share knowledge, solutions & workarounds with team members and customers. With multi-language support, knowledge base articles can be translated into different languages according to the location of users.

With UserEcho's voting system, companies can gather critical feedback on what their customers like and dislike. After gaining an understanding of customer views, companies can act upon the majority vote to improve their products and services.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Europe, United Kingdom, United States

Supported Languages

English

UserEcho Reviews

Overall rating
5/5
100% positive reviews
1
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Shaun K.

Best software company/app I've ever dealt with

Reviewed on 2016/03/16
Review Source

I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Pros

Powerful search feature let's customers/users find the info they need
UserEcho is very inexpensive ($15/mo per admin)
Customer service provided is second to NONE
User voting system is awesome

Cons

Design layout builder is a little clunky, but not too bad

Rating breakdown

Value for Money
Ease of Use

UserEcho Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Subscription
Value for money

15 day free trial. No credit card required.

Universal: $15/month per agent.

UserEcho Features

  • API
  • Chat
  • Customizable Branding
  • Knowledge Base
  • Multi-Channel Communication
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Email Integration
  • Instant Messaging
  • Monitoring
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for UserEcho

Key features of UserEcho

  • API
  • Community forum
  • Customer analysis
  • Customizable branding
  • Help desk management
  • Knowledge base
  • Live chat
  • Multi-channel communication
  • Multi-language support
  • Online idea sharing & forum
  • Social media integration
  • Surveys & feedback
  • Ticket assignment
  • Ticket management
  • Trouble ticketing

Benefits

  • Allow customers to interact, share knowledge and help each other through a UserEcho community forum.

  • A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.

  • The articles in a UserEcho knowledge base - which can include pictures and embedded videos - are organized according to how frequently users have asked those questions or searched for particular topics.

  • UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.

  • Gather valuable feedback on what customers like & dislike and understand where changes and improvements should be made using UserEcho's voting system.

  • User satisfaction reports and a voting system enable companies to receive constructive feedback from users.

  • UserEcho FAQs

    Below are some frequently asked questions for UserEcho.

    Q. What type of pricing plans does UserEcho offer?

    UserEcho offers the following pricing plans:

    Starting from: US$15,00/month

    Pricing model: Subscription

    Free Trial: Available

    15 day free trial. No credit card required.

    Universal: $15/month per agent.

    Q. What are the main features of UserEcho?

    UserEcho offers the following features:

    • API
    • Community forum
    • Customer analysis
    • Customizable branding
    • Help desk management
    • Knowledge base
    • Live chat
    • Multi-channel communication
    • Multi-language support
    • Online idea sharing & forum
    • Social media integration
    • Surveys & feedback
    • Ticket assignment
    • Ticket management
    • Trouble ticketing

    Q. Who are the typical users of UserEcho?

    UserEcho has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does UserEcho support?

    UserEcho supports the following languages:

    English

    Q. What type of pricing plans does UserEcho offer?

    UserEcho has the following pricing plans:

    Subscription

    Q. Does UserEcho support mobile devices?

    We do not have any information about what devices UserEcho supports

    Q. What other apps does UserEcho integrate with?

    UserEcho integrates with the following applications:

    Google Analytics, HipChat, OneLogin, Pivotal Tracker, SharpSpring, TMetric, Trello, Twitter, VisitorTrack, Wordpress

    Q. What level of support does UserEcho offer?

    UserEcho offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support