Zent.io

Cloud omnichannel contact center software

5 /5 (1 review) Write a Review!

Zent.io Overview

What is Zent.io?

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Zent.io's main features include multichannel administration, multichannel workplace and dashboards and reports, plus multichannel ticket/case management, customer management and team management. Zent.io also supports shift planning, outsourcing features, service management, collaborative tools, remote agents, and a Javascript API.

Zent.io Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Zent.io directly for pricing information.


Zent.io Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, Spanish

Media

View chat statistics from the dashboard
Access the multichannel agent panel
Utilize multichannel ticket management tools
Search knowledge base
Check and manage schedules using the schedule planner
IVR templates allow users to define advanced behaviors on incoming calls for a service/project
Zent.io video Zent.io screenshot: View chat statistics from the dashboard Zent.io screenshot: Access the multichannel agent panel Zent.io screenshot: Utilize multichannel ticket management tools Zent.io screenshot: Search knowledge base Zent.io screenshot: Check and manage schedules using the schedule planner Zent.io screenshot: IVR templates allow users to define advanced behaviors on incoming calls for a service/project

Zent.io Reviews

Zent.io Reviews

Overall rating
5
/
5
Excellent
1

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
Amir K.

Good cloud plateforme

It's an amazing Cloud multichannel solution.
Voice, SMS, Facebook, ...
Graphics are good
Touch IBR is easy to use.


Amir K.
Industry: Telecommunications
Company size: 11-50 Employees

Good cloud plateforme

Used Daily for 6-12 months
Reviewed on 2016/11/04
Review Source: Capterra

It's an amazing Cloud multichannel solution.
Voice, SMS, Facebook, ...
Graphics are good
Touch IBR is easy to use.

Pros

Easy using interface

Cons

Story module

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 1 user ratings
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Zent.io Pricing

Zent.io Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Zent.io directly for pricing information.

Contact Zent.io directly for pricing information.

Value for Money
4/5
Based on 1 user ratings
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Zent.io Features

Zent.io Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
5/5
Based on 1 user ratings
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Categories

Additional information for Zent.io

Additional information for Zent.io

Key features of Zent.io

  • Access control
  • Action management
  • Assignment management
  • Auto greeting messages
  • CRM integration
  • Calendar management
  • Case management
  • Categorization
  • Chat
  • Chat transcript
  • Chat transfer
  • Chat whispering
  • Cobrowsing
  • Collaboration tools
  • Configuration management
  • Customer history
  • Customer management
  • Customer portal
  • Customizable widgets
  • Dashboards
  • Forms management
  • Google Analytics integration
  • IVR templates
  • IVR/voice recognition
  • Image, audio, asset library
  • Incident management
  • Incoming mail management
  • Knowledge base
  • Load balancing
  • Multichannel administration
  • Multichannel communication
  • Multichannel ticket management
  • Multichannel workplace
  • Multiple chat sessions
  • Prechat form
  • Prioritizing
  • Quality management
  • Real time communication management
  • Real time customer information
  • Real time messages delivery
  • Remote agents
  • Reporting & statistics
  • Reports & KPIs
  • Role-based permissions
  • Search functionality
  • Service management
  • Shift planning
  • Smart canned answers
  • Social media integration
  • Stream
  • Team management
  • User management
  • VoIP
  • Voice mail
  • Voice recording

Benefits

  • Allows users to manage multiple chat sessions.
  • Supports a multichannel workplace with chat, voice, email, and customer portal.
  • An IVR template builder allows users to define advanced behaviors on incoming calls for a service/project.
  • Users can share important information with customers easily through the centralized customer portal.
  • Smart canned enhances aim to enhance user-productivity.

  • Zent.io FAQs

    Zent.io FAQs

    Below are some frequently asked questions for Zent.io.

    Q. What type of pricing plans does Zent.io offer?

    Zent.io offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Zent.io directly for pricing information.

    Q. What are the main features of Zent.io?

    Zent.io offers the following features:

    • Access control
    • Action management
    • Assignment management
    • Auto greeting messages
    • CRM integration
    • Calendar management
    • Case management
    • Categorization
    • Chat
    • Chat transcript
    • Chat transfer
    • Chat whispering
    • Cobrowsing
    • Collaboration tools
    • Configuration management
    • Customer history
    • Customer management
    • Customer portal
    • Customizable widgets
    • Dashboards
    • Forms management
    • Google Analytics integration
    • IVR templates
    • IVR/voice recognition
    • Image, audio, asset library
    • Incident management
    • Incoming mail management
    • Knowledge base
    • Load balancing
    • Multichannel administration
    • Multichannel communication
    • Multichannel ticket management
    • Multichannel workplace
    • Multiple chat sessions
    • Prechat form
    • Prioritizing
    • Quality management
    • Real time communication management
    • Real time customer information
    • Real time messages delivery
    • Remote agents
    • Reporting & statistics
    • Reports & KPIs
    • Role-based permissions
    • Search functionality
    • Service management
    • Shift planning
    • Smart canned answers
    • Social media integration
    • Stream
    • Team management
    • User management
    • VoIP
    • Voice mail
    • Voice recording

    Q. Who are the typical users of Zent.io?

    Zent.io has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Zent.io support?

    Zent.io supports the following languages:

    English, Spanish

    Q. What type of pricing plans does Zent.io offer?

    Zent.io has the following pricing plans:

    Subscription

    Q. Does Zent.io support mobile devices?

    We do not have any information about what devices Zent.io supports

    Q. What other apps does Zent.io integrate with?

    Zent.io integrates with the following applications:

    Google Analytics

    Q. What level of support does Zent.io offer?

    Zent.io offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials