About Brand Embassy

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.

Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.

As a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers and increases loyalty.

Key benefits of Brand Embassy

Social Customer Service
Intelligent Routing
Monitor Forums and Blogs
Integrated Customer Profiles
Social Listening

  • Increase customer engagement without adding resources

  • Satisfy customers fast responses and personalized service

  • Scale service operations organically with a ticketing system built for social media

  • Optimize workflows and increase agent utility with intelligent routing

  • Retain customers and build loyalty with relationship routing (same customer, same agent)

  • Personalize and connect with customers with the help of integrated customer profiles

  • Maintain First Response Time during service demand peaks with smart automation
  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    English, Spanish

    Images

    Brand Embassy social channel customer profile
    Brand Embassy analytics report
    Brand Embassy brand monitoring tool
    Brand Embassy email ticketing software
    Brand Embassy live chat software dashboard
    Brand Embassy KPI report
    Brand Embassy Homepage SC
    View 8 more
    Brand Embassy video
    Brand Embassy screenshot: Brand Embassy social channel customer profile Brand Embassy screenshot: Brand Embassy analytics report Brand Embassy screenshot: Brand Embassy brand monitoring tool Brand Embassy screenshot: Brand Embassy email ticketing software Brand Embassy screenshot: Brand Embassy live chat software dashboard Brand Embassy screenshot: Brand Embassy KPI report Brand Embassy screenshot: Brand Embassy Homepage SC

    Features

    Total features of Brand Embassy: 22

    • API
    • Alerts / Escalation
    • Business Intelligence
    • CRM Integration
    • Case Management
    • Chat
    • Collaborative Workspace
    • Configurable Workflow
    • Forum / Discussion Board
    • Help Desk Management
    • Instant Messaging
    • Keyword Tracking
    • Knowledge Base Management
    • Monitoring
    • Rules-Based Workflow
    • SLA Management
    • Social Network Marketing
    • Support Ticket Management
    • Third Party Integration
    • To-Do List
    • Trend Analysis
    • Workflow Management

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    Reviews

    Overall rating

    5 /5
    (1)
    Value for Money
    0/5
    Features
    5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Brand Embassy?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 1 review
    Vasilina V.
    Overall rating
    • Industry: Internet
    • Company size: 11-50 Employees
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Reviewed on 2017/04/25

    Brand Embassy FAQs

    Below are some frequently asked questions for Brand Embassy.

    Brand Embassy offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Brand Embassy offers a solution package to meet any business needs, each with the core functionality to provide customer service on social media, live chat and email. All prices are per user / per month when billed annually. Hispter Super Enterprise

    Brand Embassy offers the following features:

    • Alerts / escalation
    • Business intelligence
    • CRM integration
    • Case management
    • Chat
    • Collaborative workspace
    • Configurable workflow
    • Discussion board
    • Enterprise applications
    • Help desk management
    • Keyword tracking
    • Knowledge base
    • Rule-based workflow
    • SLA management
    • Social network marketing
    • Third party integration
    • Ticket management
    • To-do list
    • Trend analysis
    • Workflow management

    Brand Embassy has the following typical customers:

    Large Enterprises, Mid Size Business

    Brand Embassy supports the following languages:

    English, Spanish

    We do not have any information about what devices Brand Embassy supports

    Brand Embassy integrates with the following applications:

    10to8, Avaya Aura Call Center Elite, Brandwatch, NICE inContact, SAP HANA Cloud Platform, Salesforce Service Cloud, StreetSmart, Talkdesk, Talkdesk, Zendesk

    Brand Embassy offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support

    Related categories

    See all software categories found for Brand Embassy.