MyTime

MyTime

Appointment scheduling, POS & customer engagement platform

4.7/5 (107 reviews)

MyTime Overview

MyTime is a fully integrated appointment scheduling, point-of-sale and customer engagement platform for multi-location chains and franchises, designed to help businesses grow, schedule, and retain clients.

MyTime has all the tools businesses need under one roof: a comprehensive appointment scheduler, client relationship manager (CRM), email marketing, online advertising and presence management, point-of-sale, and more. MyTime is designed to fit any size of business, from sole-proprietors to national franchises. Users can access MyTime on the web or on the go with iPhone and Android apps.

MyTime’s scheduling and business platform also integrates with the popular Marketplace, where millions of customers search for local businesses, see reviews, descriptions, and pricing, and book in real-time. MyTime is also partnered with Google, Facebook, YP.com, Local.com, and others, helping business become more visible and easier to find for new customers.

Pricing

Starting from
US$74,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

MyTime Reviews

Overall rating
4.7/5
98% positive reviews
86
Excellent
19
Very good
0
Average
0
Poor
2
Terrible
Jen S.

MyTime saves my time... and my money!

Used Daily for 1+ year
Reviewed on 2016/09/01
Review Source: Capterra

I started using MyTime when it was just an online scheduling tool, but now it is so much more. I use it for product sales, as a time sheet for my employees, to track sales, to communicate with customers, and for all of my online marketing! If you are a new user, MyTime can replace so many different services that you are probably paying for separately, and save you a ton of money at the same time. If you are a veteran user (like me), keep an eye on all of the extra services that are constantly being added, like the reputation manager and email marketing campaigns.

Pros

It literally replaces what I was using on 6 different subscription services, and at a fraction of the cost. I can keep all of my info in one place instead of having communications in my phone, email marketing on another site, scheduling on yet another site, and so on. Everything works together seamlessly now.

Cons

I can't really think of anything. All of my suggestions or feedback that I send to MyTime relating to the software are actually addressed and they let me know when the changes are complete.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jaret L.

Love this company!

Reviewed on 2015/11/20
Review Source: GetApp

I've been with MyTime for about a month now and have been thoroughly impressed with this company. Their customer service is phenomenal! They have a quick link to send feedback on the app/software that makes it easy to either report an issue or suggest a feature. I've submitted several ideas and had a couple of glitches and have been pleasantly surprised to either receive a response by email or even a telephone call! MyTime has literally called me four or five times to discuss either my ideas or understand a small issue I'm experiencing. Who does that anymore?! I love it! I have direct phone numbers and email address to real people who answer the phone. Awesome.

I could go on forever about the customer service but I actually love the software and app as well!

App: We have tried several different scheduling software options only to find that none of them could form to what we need for our home based business or they didn't have a mobile app to use on the go. We own an on the go business with no store front so 100% of our customer interaction is in their homes or through technology. With the app we can schedule appointments and input client information, call and message clients and check out analytic info.

The software adds that much more to the software possibility. You can customize automatic, and professional looking emails/text messages to be sent as reminders or thank yous. You can ask for reviews automatically. You can check on the customers profile to see what type of communication they've received through the app. You can also schedule employees and easily manage their time.

I don't know a lot about how this works, but each time you schedule on MyTime it helps with SEO. They do stuff to help you show up better in the search engine...I don't know all the details but it sounded really good for small business trying to get their names out there :)

There's plenty more that can be said, but just experience it for yourself. You wont be disappointed!

Pros

User friendly. App runs pretty quickly for scheduling. Reschedule button, quick call and mapping at the touch of a button. Message customers from app. Exceptional customer service.

Cons

I would love a widget to see my calendar at a glance (they said they are in the process of creating this) and It would be awesome to color coordinate appointments by type and color coordinate blocked out time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Peter W.

One of the best time management applications out there

Used Daily for 2+ years
Reviewed on 2018/11/30
Review Source: GetApp

Pros

I've been using My Time for as long as I can remember to manage everything from work to personal life.
Its very easy to use, both as a newbie and an experienced user.
Brilliant price point, compared to other applications that offer similar features this is a steal!
My Time also integrates very well with other applications, such as Google and Facebook, allowing me to sync contacts across services.
Both the desktop and mobile applications work very well, offering basically the same user-experience across various devices.

Cons

Over time some of the free features of My Time have been moved to only be available to premium users.
The frequency in which they release bug fixes is pretty terrible, there are some bugs that were reported some time ago that still haven't been fixed!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Dyniecia B.

Very Happy Business Owner and Customer!!!

Used Daily for 1+ year
Reviewed on 2016/09/18
Review Source: Capterra

This app has made scheduling and client management so much easier as a new small business owner who is everything; CEO, CFO, CMO, and Admin, HR, Payroll, Customer Service, and Public Relations. With the app I am able to create client profiles at the same time as their appointment, provide a quote on services so there are no surprises, receive payment, appointment creation and reminders to reduce no shows and unfilled bookings, create recurring appointments for repeat business, provide a thorough menu, set up marketing and promotions a year out, setup feedback/review opportunity for the client, product codes and discounts, and reminders for recurring treatments.

Pros

What I like most is the scheduling calendar and my personal calendar are synchronized to reduce conflicts between my personal and business schedule and I can adjust pricing for sm

Cons

I can't think of anything I don't like.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Monica F.

A hairstylist on Mytime

Used Daily for 1+ year
Reviewed on 2018/08/04
Review Source: Capterra

We originally chose Mytime because our clients were looking for a more modern and easier way to book their appointments. For a long time we were a standard Paper Booking system.
Our clients LOVE being able to book online at their own ease. Many don't have the time to call during business hours, and they love being able to book at 10PM if necessary. We have greatly enjoyed their system's convenience and our clients have too!

Pros

I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places. Also when connecting multiple forums it allows me to add "book now" buttons with automatic links back to Mytime.

Cons

There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business. Managing the App/profile can be a lengthy process to learn, but once you have each process memorized it is very convenient to have.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10

MyTime Pricing

Starting from
US$74,00/month
Pricing options
Free Trial
Subscription
Value for money

Scheduling: $74/month (billed annually) or $134/month (billed monthly).
Growth: $114/month (billed annually) or $199/month (billed monthly).
Premium: $149/month (billed annually) or $249/month (billed monthly).
All pricing is per-location.

MyTime Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration

  • Activity Tracking
  • CRM Integration
  • Email Integration
  • Mobile Integration
  • Third Party Integration

Additional information for MyTime

Key features of MyTime

  • Automated emails & text messages
  • Client management
  • Custom reports
  • Customizable email templates
  • Customizable intake forms & waivers
  • Email & SMS appointment reminders
  • Facebook integration
  • Full client history including notes & photos
  • Instant messaging with MyTime Communicator
  • Inventory manager
  • Online scheduling & appointment booking
  • Payroll & commission calculations
  • Payroll tracking
  • Point of sale (POS)
  • Promotions, coupons & flash sales management
  • Reports on revenue, clients, & more
  • SMS appointment confirmations
  • Sales tracking
  • Staff access controls
  • Targeted email campaigns

Benefits

  • Find new clients and increase revenue and client loyalty with MyTime's online marketing tools.

  • Save time with MyTime's scheduling, client management, and POS (Point of Sale) software.

  • Improve web presence and SEO. MyTime's partner network puts users on Google, Facebook, Uber, YP.com, Superpages, CitySearch, Local.com, and up to 150 others.

  • Put all client communications such as SMS, emails, and more, in one place with MyTime Communicator, a built-in instant messenger.

  • Keep all the software needed to run the business in one place, from marketing to scheduling to POS, so they all work seamlessly together.

  • Generate clear, easy-to-understand reports, with real-time aggregation of data across all locations.

  • GetApp Analysis

    MyTime makes running and growing your business easy by helping you attract, schedule, and retain clients. Its online appointment scheduling, marketing, and POS software let you manage every aspect of your business in one place, saving time, increasing revenue, and reducing operating costs. MyTime also connects you with new clients through the MyTime Marketplace, where millions of people come to search and book local businesses near them.

    The software is popular with more than 100 types of services including spas, hair and nail salons, medical and dental practices, auto repair shops, massage therapists, and dog walkers. MyTime’s software can be configured to fit the needs of any business while being easy and intuitive to use. The solution gives you the same advanced tools that the “big players” have, so you can compete online and offline.

    MyTime lets you manage your whole business on the web, and on Android and iPhone apps.

    What is MyTime?

    A cloud-based, all-in-one solution for local businesses, MyTime combines scheduling, client history, communication, and online marketing in one platform. It also tracks staff and payroll, inventory, and enables point-of-sale processing at a low 2.69% flat rate for credit cards. MyTime enables businesses to accept online bookings 24/7, or manually add appointments into their schedules. Its mobile apps for iOS and Android also let you manage your business on the go.

    A MyTime account includes a customizable profile page on the MyTime Marketplace, where clients can find and book appointments with your business. Integrations with Google, Facebook, YP, Superpages, CitySearch, Local.com, and others can increase your web presence and online traffic.

    MyTime is an appointment manager, online marketing tool, and communication hub rolled into one.

    MyTime Main Features

    MyTime Scheduler

    MyTime Scheduler is designed to make scheduling easy for any business size, from sole proprietors to multi-location or multi-staff businesses. MyTime’s appointment booking software is flexible and fully customizable: Enter custom or preset services, durations, prices, and choose how online appointment requests are approved. Scheduler lets you take credit card payments online or in-person for a flat 2.69% processing fee.

    The software lets you set custom prices for specific clients. Clients see their own special prices when they go on MyTime to book.

    With all your scheduling in one place, you can see client history, notes, and run reports that give you important insights into your business, such as revenue, client retention, and payroll for your employees, among others. All your client and appointment data integrates into MyTime’s marketing software so you can easily create campaigns.

    MyTime's simple layout gives you full control over your schedule, availability, and prices.

    MyTime Marketing

    Online marketing is serious business. Delivering the right message at the right time is crucial to standing out from your competitors. MyTime Marketing lets you send automated email and SMS messages triggered by events such as birthdays, approved bookings, and upcoming appointments – or if a client hasn’t come in for a long time. Interactive appointment confirmations also help cut down on no-shows, and you can also enforce cancellation fees with MyTime Scheduler.

    A library of ready-to-use templates lets you send promotions, happy-hour specials, holiday reminders, announcements, schedule changes, and invitations. You can edit templates to make them your own and automatically insert personal information like names, dates, and services with the click of a button. You can also create custom promo codes to reengage clients – no coding needed.

    MyTime Marketing not only helps you engage existing clients; it also grows your business through partnerships, SEO, and online presence management.

    MyTime Marketing combines email and SMS marketing, listing management, marketing automation, and reputation management.

    Listing and Reputation Manager

    MyTime Listing Manager pushes your business profile to 150 different directory sites, ensuring clients can find you anywhere on the web, including Google, Facebook, Yahoo, Yelp, Foursquare, Yellow Pages, and Superpages. Listing Manager ensures your hours, location, and service menu are always up-to-date across all your listings. This can substantially improve your SEO and visibility online with no effort on your end, making it a powerful customer acquisition tool.

    Research shows that just one negative review can decrease sales up to 9%. MyTime Reputation Manager monitors reviews written about your business across the web and alerts you via email or SMS if a negative one comes in. You can immediately respond to negative reviews and turn the situation around in your favor, as well as thank clients leaving positive reviews.

    Reputation Manager is a tool that increases your SEO and web presence, helping more clients find you online.

    Communicator

    MyTime is equipped with an instant messaging tool that lets you keep all your conversations with clients in one place. MyTime Communicator is included for free with Scheduler.

    Messages automatically send as SMS, email, or push notifications to the MyTime mobile apps – and you can send text or photos. Communicator makes it easy to stay in touch with your clients without giving up your personal cellphone number.

    MyTime Communicator keeps conversations between you and clients in one place.

    Point of Sale and Inventory

    MyTime lets you take payment for appointments and products. You can add tips and calculate sales tax from the website or mobile app. It charges a 2.69% flat processing fee for credit card transactions. Clients’ cards remain on file for their next appointment so you can charge with one click.

    The software also lets you set up and track inventory for products, which can be added on to service charges. Inventory alerts let you know when you’re low on stock, and reports let you see all your sales data, anytime.

    MyTime POS processes payments for appointments and products.

    MyTime Marketplace

    Launched in 2012, MyTime Marketplace is used by millions of people looking for appointments every month. A Marketplace profile boosts your reach by featuring your company where people go to find the services they need. Clients can see your service menu, reviews, and appointment availability. When clients discover your MyTime profile and book an appointment with you, you’re immediately notified.

    Through MyTime’s partner integrations, your profile is also featured across a network that includes Google, Facebook, Local.com, Yellow Pages, Superpages, Citysearch, and others. Profiles are mobile-optimized to increase search ranking and make it easier for clients to book.

    Millions of people use the MyTime Marketplace on the web and through apps to search for businesses. A MyTime Marketplace listing increases your visibility to potential clients.

    MyTime Integrations

    MyTime integrates with third-party scheduling tools such as iCal, Appointment-Plus, Appointy, BookFresh, Booker, Dentrix, Eaglesoft, Full Slate, Google Calendar, Microsoft Outlook, Salon Iris, SalonBooker, SpaBooker, StyleSeat, Vagaro, Yahoo! Calendar, and ZocDoc.

    You can also import your data from any other scheduling or client history software.

    MyTime Pricing

    MyTime offers three bundled pricing plans based on annual billing: Scheduling for $39.99 per month per location, Marketing for $99.99 per month per location, and Premium (Scheduling + Marketing combined) for $119.99 per month per location.

    Scheduling includes MyTime Scheduler, Client Manager, advanced reports and analytics, and SMS appointment confirmations. Marketing includes email and SMS marketing, a featured profile across 150 popular sites, and customer review and monitoring alerts.

    MyTime Marketplace is free for a basic listing. Promotion in the Marketplace is pay-for-performance, and commissions vary from 20% to 40% of revenue for each new customer booking. Nothing is charged for repeat bookings by the same customer.

    MyTime Bottom Line

    • User-friendly and feature-rich online booking software
    • Cloud-based scheduling that’s available 24/7, via web or mobile app (Android and iPhone)
    • Fully customizable and able to accommodate multiple locations, staff, and services
    • Verified reviews are from actual customers who booked an appointment with your company
    • Works seamlessly with the MyTime Marketplace apps for clients
    • Offers marketplace, scheduling, and automated marketing for better business visibility, more efficient schedule management, and improved customer retention

    MyTime FAQs

    Below are some frequently asked questions for MyTime.

    Q. What type of pricing plans does MyTime offer?

    MyTime offers the following pricing plans:

    Starting from: US$74,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Scheduling: $74/month (billed annually) or $134/month (billed monthly).
    Growth: $114/month (billed annually) or $199/month (billed monthly).
    Premium: $149/month (billed annually) or $249/month (billed monthly).
    All pricing is per-location.

    Q. What are the main features of MyTime?

    MyTime offers the following features:

    • Automated emails & text messages
    • Client management
    • Custom reports
    • Customizable email templates
    • Customizable intake forms & waivers
    • Email & SMS appointment reminders
    • Facebook integration
    • Full client history including notes & photos
    • Instant messaging with MyTime Communicator
    • Inventory manager
    • Online scheduling & appointment booking
    • Payroll & commission calculations
    • Payroll tracking
    • Point of sale (POS)
    • Promotions, coupons & flash sales management
    • Reports on revenue, clients, & more
    • SMS appointment confirmations
    • Sales tracking
    • Staff access controls
    • Targeted email campaigns

    Q. Who are the typical users of MyTime?

    MyTime has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does MyTime support?

    MyTime supports the following languages:

    English

    Q. What type of pricing plans does MyTime offer?

    MyTime has the following pricing plans:

    Subscription

    Q. Does MyTime support mobile devices?

    MyTime supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does MyTime integrate with?

    MyTime integrates with the following applications:

    Facebook, Google Calendar, Google Maps, Instagram, Microsoft Outlook, QuickBooks, QuickBooks Online

    Q. What level of support does MyTime offer?

    MyTime offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support