About Zoho Social

Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement.

Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of their audience. Zoho Social even goes a step ahead to shows users the percentage of their audience that’s likely to see their post now, suggests the next best time to post and lets them schedule a post to go out at the same time of the day in different time-zones.

Zoho Social's real-time monitoring dashboard helps marketing teams listen to what’s being said about their brand. Users can search and track a keyword; and respond when they need to. Instant notifications ensure quick reactions and guarantee that no relevant conversations are missed.

Within Zoho Social, numbers are included as a value add, around publishing and listening features. A dedicated reports tab provides social-network-specific statistics and detailed analytics enabling users to understand more about their audience and how people engage with their content.

Pricing starting from:

US$15,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Zoho Social

- Publish and schedule an unlimited number of posts (even on the free plan!)

- Track how your posts are performing and figure out what works best for your audience with detailed stats available for every post you publish

- Understand your audience, and measure and improve the impact of your content with in-depth visual reports and analytics.

- Collaborate with your team to come up with ideas for new posts, compare the performance of existing posts, talk about people who engage with your brand and discuss how to respond to incoming posts.

- Stay on top of your brand mentions and publish new content, even while you're on the move with our free mobile apps available on iOS and Android.

Devices

Business size

S M L

Markets

Australia, Canada, China, United Kingdom, India, Mexico, United States

Supported Languages

English, French, German, Italian, Portuguese, Spanish

Pricing starting from:

US$15,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

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Features

Total features of Zoho Social: 49

  • @mentions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Automated Publishing
  • Automated Scheduling
  • Brainstorming
  • Brand Tracking
  • Calendar Management
  • Campaign Scheduling
  • Channel Management
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Visualization
  • Engagement Analytics
  • Feedback Management
  • Inbox Management
  • Keyword Filtering
  • Keyword Tracking
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Post Scheduling
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Tagging
  • Visual Analytics

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Reviews

Overall rating

4,7 /5
(2 369)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,5/5

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Showing 5 reviews of 2 369
Stefan P.
Overall rating
  • Industry: Publishing
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use and flexible

Reviewed on 2020/06/26

Overall it's very useful and suits our business needs.

Overall it's very useful and suits our business needs.

Pros

Zoho Social is easy to use and comes with a whole host of useful features that suit our business needs!
The interface to schedule social-media posts is very intuitive and straightforward to use, but allows for all the customisation you could wish for.

Cons

- You cannot customise posts for different social networks at the point of creation
- The repeat scheduling is limited to weekly or monthly and cannot be customised to - say - every 10 days, or once a fortnight.

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201-500 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Powerful, Easy to Use Tool

Reviewed on 2021/02/24

Easy to setup and use. Pretty intuitive design, so it's easy to pickup on how to post.

Easy to setup and use. Pretty intuitive design, so it's easy to pickup on how to post.

Pros

I like that the software integrates Facebook, Twitter, LinkedIn, Instagram and even Google My Business. The automatic link shortening is a helpful tool.

Cons

I wish it was easier to integrate UTMs into the links and customize posts for different networks. The reporting tool is nice, but a little clunky to use.

Verified Reviewer
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Customer support SUCKS

Reviewed on 2021/04/01

Disappointing. No — infuriating.

Disappointing. No — infuriating.

Pros

Pretty easy to use UI. Monitoring dashboard. Nice looking reports.

Cons

1. Insights data captured in reports is pretty lacking, especially for posts that are boosted (engagement not captured!! what?!?) so there's inconsistency with actual metrics.

2. Cannot tag other pages/users in Facebook posts

3. Stopped using this to schedule Facebook posts because preview does not reflect how the respective platform posts will look – eg how pix will tile / crop in a post (instead, images are just thumbnailed in a row)

4. Second reason was scheduled posts sometimes Did Not Publish (!!!). Especially multi-image posts.

5. ABSOLUTELY TOP PEEVE: Trying to get customer support is like playing cat and mouse with Zoho. Open a ticket. Wait. Email again. Wait. Email again. Maybe within 48-36 hours, get a reply like "we can't replicate the problem on our end". Gee thanks.
I really expect more as a paying subscriber. I'm not a trial user or a noob to social media tools, so I do know what's available and how other companies provide 500% more support within 12 hours, if not live chat.

Melissa P.
Overall rating
  • Industry: Education Management
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great alternative to well known social media management programs

Reviewed on 2021/01/29

Zoho has a robust suite of inexpensive high powered programs. I have been searching for my social...

Zoho has a robust suite of inexpensive high powered programs. I have been searching for my social media management unicorn and have tried nearly everything on the market. Zoho Social offers a great value for the cost compared to other programs, is easy to use, including on the mobile app and I was able to receive 6 months free on their COVID 19 plan.

Pros

Zoho social was easy to implement and begin using. Love the SmartQ feature and it seems to interface with Instagram better than other programs.

Cons

Does not have automatic image resizing so photos have to be readjusted at times.

Ashfin F.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I am so Zohofied

Reviewed on 2021/03/09

wonderful, inspiring, and excited about more to come

wonderful, inspiring, and excited about more to come

Pros

It's simply an amazing software to work with, the improvements I see on the development from my experience, and now, they have and thriving very hard to bring in the new features.

Cons

The pricing point of it, i get its money, and it's much needed to keep the company going. Still, in a country like India and small and niche Agencies like us, it would be beneficial to stay as low as affordable for monthly subs. I wouldn't say they are costly but can consider us.

Showing 5 reviews of 2 369 Read all reviews

Zoho Social FAQs

Below are some frequently asked questions for Zoho Social.

Zoho Social offers the following pricing plans:

  • Starting from: US$15,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

FREE: includes 1 team member, 1 brand, default Zoho Social URL shortener, and zShare browser plugin. Standard: $15/month (or $10/month when billed annually) for 2 team members, 1 brand (7 channels), 6 social channels (1 Twitter profile, 1 Instagram profile, 1 Facebook page, 1 LinkedIn company page, 1 LinkedIn profile, and 1 Google My Business listing.), and standard features. PROFESSIONAL: $35/month (or $25/month when billed annually) for 3 team members, 1 brand (7 channels), 8 social channels, Standard features + publishing calendar, custom audience targeting, bulk scheduler, and more. AGENCY: $275/month (or $200/month when billed annually) for 10 brands (60 channels), 5 team members, Professional features + agency name, logo, favicon, and custom domain, personalized client invite emails, agency-branded reports, and more. AGENCY PLUS: $400/month (or $300/month when billed annually) for 20 brands (120 channels) 5 team members, and all Agency features.

We do not have any information about Zoho Social features

Zoho Social has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Zoho Social supports the following languages:

English, French, German, Italian, Portuguese, Spanish

Zoho Social supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zoho Social integrates with the following applications:

Facebook, Instagram, LinkedIn for Business, Twitter, Zoho CRM

Zoho Social offers the following support options:

Email/Help Desk, FAQs/Forum, Chat

Related categories

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