About eDesk
eDesk helps online retailers deliver seriously extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk’s AI-powered automation tools streamline customer support processes and reporting. This means users can respond quickly to customer queries and take time back to focus on selling more.
Through its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click.
eDesk is also the only customer support solution on the Amazon and Walmart developer councils.
To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:
eDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses.
Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions.
Live Chat and Knowledge base which both enable customers to resolve their queries in real-time.
Feedback which automatically sends out targeted review requests to improve your seller ratings.
eDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.
Pricing starting from:
US$89,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to eDesk
Key benefits of eDesk
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, French, German, Italian, Spanish
Pricing starting from:
US$89,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to eDesk
Images
Features
Total features of eDesk: 45
Alternatives
Freshdesk
CM.com Communications Platform
Freshsales
Replyco
Reviews
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- Industry: Retail
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent customer support software
Reviewed on 2018/02/07
Pros
Plugs and integrates into all the various channels we need to plug into and provides customer information and data within the help desk ticket. Being able to provide Multi-lingual support in our native language is a fantastic feature as is the ability to utilize response templates. Feedback mechanism works very well and easy to customize to our assorted needs.
Cons
Needs to offer an integrated and customizable knowledge base. Ticket numbers are difficult to find. In general, reporting is good but simplistic and needs to be enhanced.
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Has saved us time and money
Reviewed on 2021/12/06
Pros
Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.
Cons
There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.
Alternatives Considered
ReplycoReasons for Switching to eDesk
Quicker sending and receiving messages. Less glitches.- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Convenient platform for helpdesk management
Reviewed on 2021/11/19
Pros
Easy to setup, sufficient text/video guides & webinars to help new users get started.
App store integrations are simple and intuitive.
Ticket management is hassle-free, entire team can access & engage our customer queries.
Cons
Slightly expensive compared to other tools in this space.
Social media integration is not as effective as we had hoped for.
Not an ideal fit for enterprise use-cases.
Switched From
Zendesk SuiteResponse from xSellco
Hi Karan,
Thank you for this honest feedback. If there are any features you would like to see please leave them in the got an idea section of the app. Our product team pull from this pool every quarter to improve our product
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
edesk as an important part of our business management
Reviewed on 2023/01/11
we have been using this portal as an integral part of our jobs and have allow us to handle customer...
we have been using this portal as an integral part of our jobs and have allow us to handle customer messaging in a easy way
Pros
easy axes to emails and ticket handling
Cons
customer service is hard to find and have easy resolutions
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great chat support
Reviewed on 2022/02/04
Pros
Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.
Cons
Nothing to mention at present everything works as it should do.
eDesk FAQs
Below are some frequently asked questions for eDesk.Q. What type of pricing plans does eDesk offer?
eDesk offers the following pricing plans:
- Starting from: US$89,00/month
- Pricing model: Subscription
- Free Trial: Available
Choose the plan that scales with your stage of growth: All eDesk suite with unlimited users or unlimited tickets. Essentials: $89/month - unlimited users, up to 300 tickets/month. Growth: $199/month - unlimited users, up to 1,000 tickets/month. Scale: $399/month - unlimited users, up to 2,500 tickets/month. Pro: $499/month - unlimited users, up to 5,000 tickets/month. or Team*: $69/user/month - unlimited tickets, unlimited free viewers Pro*: $89/user/month - unlimited tickets, unlimited free viewers Enterprise: Custom All plans come with a personalized onboarding service included, to get you up and running in minutes, easily. All the above-mentioned prices are annually billed, excluding taxes. Contact us for monthly pricing. T&C applies. *Minimum 3 seats.
Q. Who are the typical users of eDesk?
eDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does eDesk support?
eDesk supports the following languages:
English, French, German, Italian, Spanish
Q. Does eDesk support mobile devices?
eDesk supports the following devices:
Q. What other apps does eDesk integrate with?
eDesk integrates with the following applications:
Adobe Commerce, BigCommerce, Instagram, Linnworks, Meta for Business, Mirakl, PrestaShop, Shopify, Twitter, WooCommerce
Q. What level of support does eDesk offer?
eDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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