Hosted CRM

Hosted CRM

Web-based CRM application

3.6/5 (31 reviews)

Hosted CRM Overview

Real-Time Web Lead Capture
Capture leads from web forms and immediately post them directly into the hosted CRM. The lead management CRM then automatically routes leads so that you can respond to prospects immediately and seal the deal.

Intuitive Lead Routing
Route leads to different reps based on virtually any criteria: region of the country, industry, lead source, type of inquiry, and much more.

Custom Report Engine
Robust reporting of all call and lead data. Our report engine comes with predesigned reports as well as the ability to build and export your own custom reports to get the exact data you need.

Customizable Fields and Layouts
The fields and layouts in the hosted CRM are customizable to your needs and industry. During implementation we will help set up the CRM, automation workflow, outbound dialing technology, and more for your specific business.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Hosted CRM Reviews

Overall rating
3.6/5
55% positive reviews
6
Excellent
11
Very good
9
Average
2
Poor
3
Terrible
Mihai B.

Good if it works, terrible if it doesn't

Used Daily for 2+ years
Reviewed on 2019/07/03
Review Source: Capterra

One of the support rep was terrible. I gave him a month and a half - two months to resolve our issues with me having to consistently call back, but for some reason, he's never available or knows how to call back. I've asked for a new support rep, but they said the team handling our type of account is small and haven't attempted to give me a new rep or resolve our issues. Additionally, a manager was supposed to reach out to me over the last 4 business days, but I haven't received a single call or email. Do not allow your workflow to rely on their services because you will most likely get screwed. We have almost 20 users and that's amazing that they handle our account this way.
Will definitely be looking for other Dialer and Inside Sales tools.

Pros

I liked that it was easy to use and train users.

Cons

Recorded voicemails was a little problematic with setting up, the dialer has intermittent click-to-dial issues 3-8 times a week, and the seek lists aren't working properly. We've had this service for several years and within the last year and a half, these problems have been persisting without any level of resolution. I've combated this issue with support more persistently over the last few months and they've been providing terrible follow-up. I could go on in paragraphs to describe how terribly they've been handling our issues over the last year+.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10
Verified Reviewer

InsideSales.com Review

Used Daily for 6-12 months
Reviewed on 2019/06/01
Review Source: Capterra

Overall, if you have Microsoft Dynamics CRM and looking for a sales automation tool that will help your sales team, from the call to the email, InsideSales.com is your tool. The tool will help automate the sales prospecting process and help the sales team target specific leads, contacts and accounts.

Pros

- Integration with MS Outlook
- Out of the box and no extra cost integration with Microsoft Dynamics CRM
- Short implementation
- Short ramp time
- Ability to delete a play at the Manager view

Cons

- Once a play is live, you cannot add a step in the active play
- Inability to see the open or click percentage in the tool
- Cannot do round robin call monitoring
- Once a play is deleted in the tool, the play is still visible in the Microsoft Dynamics CRM dashboard

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Valerie P.

I was formerly an InsideSales LMP administrator and user

Used Other for 1+ year
Reviewed on 2018/06/13
Review Source: Capterra

Their dialer functionality was intelligent and allowed us to responsepop records to our agents. The responsepop functionality allowed any web-to-lead records to pop up to our sales agents and be called immediately. We liked having the ability to customize this to our unique needs.

Pros

Honestly, there was not much I liked about this software other than its dialer solution. The dialer allowed for us to insert our logic of which records we wanted to reach and when. For example, prioritizing by Time Zone, Lead Status, and so on. The users on the platform itself were able to easily onboard as it is not too hard to navigate.

Cons

The support line was horrible for this company, more often than not, my operations team and I seemed to come up with the answers before the support rep working with us did! We felt we knew their product better than they did. Reporting was not robust enough, and we had to do a lot of work arounds and "tricking the system" when creating automations. Often any automation we created for this system did not work as expected. We eventually moved over onto Salesforce, which was a better fit for our business. InsideSales did not fit our growing Sales organization's needs sufficiently.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Verified Reviewer

I've used insidesales at 2 companies for outbound dialing through Salesforce

Used Daily for 2+ years
Reviewed on 2018/03/21
Review Source: Capterra

Pros

When it works, insidesales makes it very easy to hammer through a ton of dials while also automating the process of logging call activities and updating tasks

Cons

The problem is that it only works 75% of the time. I often have calls not save, notes disappear on calls, and tasks that don't update or save when done through the insidesales plugin. Customer support has never once responded to me for issues I had with their Vision product which is also horrible (works 25% of the time if that)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Daniel R.

Over Hyped Over Promised - Completely irrelevant

Used Daily for 6-12 months
Reviewed on 2018/08/14
Review Source: Capterra

It has been able to organize lead data for the team so they don't have to manually track anything but that's about it. Not a customer centric organization.

Pros

The interface is fairly simplistic and easy to use

Cons

It doesn't work consistently, has to be removed and reinstalled. Does not allow for lead prioritization and the "Neuralytics" they tout so heavily is a load of crap. Power BI can give you the same data insights and do it far better than anything they offer. I still can't see the neuralytics data from a dashboard as they claimed we could do. It's as useful as a screen door on a submarine and they talk a lot about being helpful and caring but they don't. It's all fluff and they only develop and improve whatever their programmers are most interested in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
User Recommendation
7.4/10
Based on 31 reviews
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Hosted CRM Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Based on usage and number of users. Contact us for more details and a free trial

Value for Money
3.4/5
Based on 31 reviews
Compare value for money rating with alternatives

Hosted CRM Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration
Features
3.6/5
Based on 31 reviews
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Additional information for Hosted CRM

Key features of Hosted CRM

  • Intuitive Lead Routing
  • Real-Time Web Lead Capture

Hosted CRM FAQs

Below are some frequently asked questions for Hosted CRM.

Q. What type of pricing plans does Hosted CRM offer?

Hosted CRM offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Based on usage and number of users. Contact us for more details and a free trial

Q. What are the main features of Hosted CRM?

Hosted CRM offers the following features:

  • Intuitive Lead Routing
  • Real-Time Web Lead Capture

Q. Who are the typical users of Hosted CRM?

Hosted CRM has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Hosted CRM support?

Hosted CRM supports the following languages:

English

Q. What type of pricing plans does Hosted CRM offer?

Hosted CRM has the following pricing plans:

Subscription

Q. Does Hosted CRM support mobile devices?

We do not have any information about what devices Hosted CRM supports

Q. What other apps does Hosted CRM integrate with?

We do not have any information about what integrations Hosted CRM has

Q. What level of support does Hosted CRM offer?

We do not have any information about what support options Hosted CRM has