InTouch

InTouch

Sales & Marketing Automation & CRM

4.8/5 (13 reviews)

InTouch Overview

InTouch combines all of the traditional crm functionality of contact management, sales deal management, calendar sharing and more, with the power of integrated marketing tools like email marketing, text marketing, mail merge for printed material, social feeds and online surveys for customer insights.

InTouch is more than just a piece of software, it is a sales and marketing approach, specifically designed for small businesses who need to get better results with limited time and money.

At InTouch we know what works, we understand that big brand marketing activities aren't suitable for small business, we also understand that most small businesses don't have the time to manage complicated systems. That's why we focus on the core things that can make a real difference, the 20% that will get you 80% of your business growth results.

Come and try us out, we are passionate about support and helping businesses grow, we are here waiting to help you.

Take a 14 day free trial today

Pricing

Starting from
£15,00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

English

InTouch Reviews

Overall rating
4.8/5
92% positive reviews
11
Excellent
1
Very good
1
Average
0
Poor
0
Terrible
Andrew H.

It's my secret to getting it all done!!

Reviewed on 2014/05/15
Review Source: GetApp

My company has used intouch CRM for several years now, we are pleased with it so we now recommend it to our clients.
It does 98% of what in my opinion every small business owner needs to run and automate their business, from the day to day diary management, to setting up marketing campaigns, and it is affordable.
I have always said to new team members, that you have two brains when working here, one is yours, and the other is the CRM, where everything will be stored and shared for everyone else to collaborate with and use.
Also I like the fact that it is online, so I can login from anywhere, and my data is secure, and backed up without me having to worry.
I just wouldn't be without it...
Highly recommend

Pros

intouch has always come up trumps for my business as it allows me to market to my clients not just by email but also direct mail and SMS.

Cons

There are still and will probably be always be a couple of aspects of the software that could be made more user friendly, but it is always being upgraded so most issues once highlighted, are dealt with.

Response from InTouch CRM

Thank you for the review. We love it when we see the system being used to its full potential, it really does have, as you say, 98% of what most small businesses need to grow their business through effective sales and marketing.

Mark S.

more than CRM - it's a business success partner for entrepreneurs and business owners!

Reviewed on 2014/06/06
Review Source: GetApp

InTouch provides a comprehensive suite of CRM functions, including some really exceptional features. In particular I find the seamless flow between contact management and email marketing and back is an incredibly powerful process. I've evaluated many CRM and email marketing packages and InTouch is an essential system for my business. The support is excellent too - from online resources to helpdesk.

Pros

InTouch provides, in a single integrated system, about 8 major app areas - email marketing, contact management, direct mail, SMS, Survey and so on. Managing contacts through Groups is easy and Email Nurture Sequences are excellent, to highlight two.

Cons

None especially. If you have very specific requirements that go beyond the core InTouch capability you may need to find a work-around, but that's the same for every CRM application.

Peter E.

You feel like a customer not a number!

Reviewed on 2014/07/15
Review Source: GetApp

We use Intouchcrm for our CRM, newsletters, email campaigns, website, emails so it is a very complete service with an excellent on-call telephone support, FAQ service, and email support. There is a complete suite of videos to help, guides and very quick response. I use and have used all kinds of CRMs in my time and am a serial user of cloud based tools so it takes a real pounding from us! Yes, I thoroughly recommend it and in fairness to the guys there, when they have found any gaps in the system, they jump on issues and sort them quickly. You are dealing with human beings and you feel like a customer not a number! Great customer service. Happy to recommend them.

Pros

Simple
Easy
Customer service
Easy to get in touch
It works
Quick response

Cons

Some of the templates sometimes get a little challenged but crikey if that is all I can find to complain about...and in truth, it is a minor issue

Kelli C.

5 Star Service

Reviewed on 2014/09/22
Review Source: GetApp

In Touch CRM has been a great tool for my business in marketing the company as well as getting feedback from customers.

Companies and customers have commented on how professional and sleek the email campaigns are. I'm able to get information to my customers with a system that is easy to use, allows links, photos and update information that is essential.

There are different email templates that can be used to help format the type of email you want to send out that is relevant. Thus making the process quick and easy.

The surveys extremely useful in obtaining information such as gaining feedback on our services we have given to enable us to develop a better service in the future.

Whenever I have needed technical advice, customer service is prompt and efficient.

In Touch CRM has become an integral part of the running of my business.

Verified Reviewer

InTouch user

Used Daily for 1-5 months
Reviewed on 2018/04/19
Review Source: GetApp

Pros

Good ability to document without check boxes. It is convenient to be able to have summaries in sections versus having to click boxes.

Cons

There are a lot of sections when using templates that require to accept as correct. The templates are customizable!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10

InTouch Pricing

Starting from
£15,00/month
Pricing options
Free Trial
Subscription

1 simple account type - £15 per user per month, with full functionality of CRM, Automation, Email Marketing, Survey Marketing, SMS Marketing, Sales and Leads Pipeline and more

InTouch Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for InTouch

Key features of InTouch

  • Amazing Customer Support
  • Automated Campaigns
  • Automated Emails
  • Contact Management
  • Diary Management
  • Email Marketing
  • Flexible Reporting
  • Full Campaign Reporting
  • Sales Lead Management
  • Surveys
  • Task Sharing
  • Web Forms

Benefits

→ Focused on helping small businesses grow through using simple sales and marketing automation.

→ End to end sales and marketing systems and reporting

→ A system focused on getting you the best results, for the minimum investment in time and money.

→ No expensive set up fees

→ You don't need a dedicated person or a marketing degree to operate InTouch

→ Fanatical about service, just take a look at our reviews

→ Take a free 14 day trial today and see what InTouch can do for you.

InTouch FAQs

Below are some frequently asked questions for InTouch.

Q. What type of pricing plans does InTouch offer?

InTouch offers the following pricing plans:

Starting from: £15,00/month

Pricing model: Subscription

Free Trial: Available

1 simple account type - £15 per user per month, with full functionality of CRM, Automation, Email Marketing, Survey Marketing, SMS Marketing, Sales and Leads Pipeline and more

Q. What are the main features of InTouch?

InTouch offers the following features:

  • Amazing Customer Support
  • Automated Campaigns
  • Automated Emails
  • Contact Management
  • Diary Management
  • Email Marketing
  • Flexible Reporting
  • Full Campaign Reporting
  • Sales Lead Management
  • Surveys
  • Task Sharing
  • Web Forms

Q. Who are the typical users of InTouch?

InTouch has the following typical customers:

Freelancers, Non Profit, Public Administrations, Small Business

Q. What languages does InTouch support?

InTouch supports the following languages:

English

Q. What type of pricing plans does InTouch offer?

InTouch has the following pricing plans:

Subscription

Q. Does InTouch support mobile devices?

We do not have any information about what devices InTouch supports

Q. What other apps does InTouch integrate with?

InTouch integrates with the following applications:

Compete Club Management, DataTrak, Dispatch Anywhere, Insignia Library System, KashFlow, Wordpress

Q. What level of support does InTouch offer?

InTouch offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials