eMaint

eMaint

Computerized Maintenance Management Software by Fluke

4.5/5 (238 reviews)

eMaint Overview

eMaint is part of the Fluke family and is an award-winning CMMS solution that's designed--both in its software and in its delivery model--with the idea of partnership. Its adaptive interface empowers users to connect data for actionable insights, connect teams for streamlined operations, and connect systems for extended ROI.

Pricing

Starting from
US$33,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, Portuguese, Spanish

eMaint Reviews

Overall rating
4.5/5
95% positive reviews
136
Excellent
89
Very good
8
Average
2
Poor
3
Terrible
David F.

Great CMMS Program with many use cases

Used Daily for 2+ years
Reviewed on 2019/06/26
Review Source: Capterra

Pros

The software comes "out of the box" ready to use on a base level. Customization of fields, forms, and functionality (through workflows and other means) is very simple and the customer support team is always there to help you implement your ideas and goals; outstanding team honestly. The system really excels in helping you track your assets and inventory in a very clean and organized way.

Cons

I have found that even though there is a LOT that can be done in the system to make it work for your specific application, there have been a few limitations in areas that I would have thought would be better. We are on X4 and its still based on their X3 system and certain parts put you back into X3 mode and it can be a little confusing at times, like in the pending POs section, and other parts of the purchasing area in general. There have also been some functionalities of the system that I would have thought would have been standard for workflows of the system but aren't, most though were able to be added to some degree. Also the formatting of reports is clunky and annoying at times; certainly improvements to be done with doing a betting "mass" report publish for things like monthly report and such.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Cory S.

Powerful software. Can be overwhelming for less tech savvy admins. Customer Support is world class.

Used Daily for 2+ years
Reviewed on 2017/07/27
Review Source: Capterra

Pros

Customer support is the best that I have ever experienced. Their support team is well trained in maintenance reliability concepts, so they are quick to understand the unique requirements of your company. Better yet, they share this wealth of knowledge through their very helpful "Online eMaint University". They have various training programs & opportunities & very frequently hold local conferences that focus on both concepts & the software "how to's". The software itself is very powerful. The reports module gets my "most improved" award & is complete with graphs & instruments. If you can dream it, you can run a report on it. You have lots of freedom to customize the software in (most of) the right places so long as you can handle the learning curve or have an aptitude for database management but, out of the box, it should suffice for most companies as you can lean on eMaint support for help with customizing & much more. One of the strongest selling points for this software is that they joined forces with & are now owned by Fluke Corporation & are offering a line-up of Fluke tools that integrate with their software to bring condition monitoring, data analysis & reporting to a whole new level. Another favorite feature of mine is the eMaint Community, where you can post your ideas for new or improved software features or vote on other user's ideas. I get the sense that many of eMaint's feature updates are based on ideas on this forum & I'm glad they are listening to their users.

Cons

eMaint X4 has seemingly been the "beta" of the long awaited eMaint X5 due later this year (2017). The problem is that while X4 has been available & increasingly functional, its been over two years & there has been no official upgrade from X3 to X4 and some modules still exclusively use the old X3 platform that haven't received any upgrades. A specific example is the work order/pm scheduler. X4 is very aesthetically pleasing and functional but navigating from to the scheduler module is a transition comparable to drinking a cool glass of ice water & then choking down a spoonful of sand. As far as functionality of the scheduler, I have tried several times to learn how to use it & each time I walked away wondering why it was ever implemented in the first place. It's difficulty of setup & general usage far outweighs any usefulness it might have. While eMaint has done great with keeping up with updates to most of the modules, they would do well to step it back a bit & get caught up with some key modules that have been neglected for too long. Form design is another key function that could use some attention.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Boyd H.

Reviewed on 2011/07/20
Review Source: SoftwareAdvice

Cardinal CG, Buford Georgia is one of 28 Cardinal Glass facilities manufacturing residential glass products. Upon my joining the Buford plant, the company had not made a profit in five years. The company lacked organization and was not producing product in an efficient manner. Our facility is unique to the other Cardinal plants, because we have two separate manufacturing processes running as separate cost centers. Because of the structure of the company, each cost center has separate support staff (i.e. maintenance, engineering and management).

In October 2008, I joined the Cardinal CG Buford location. As Tempering Maintenance Manager, I was challenged with turning the Tempering production side of the operation around. There was no CMMS system in place and no one was tracking the machine downtime. Safety was out of control; there were three accidents in my department in the first two weeks of my accepting the position. Vibration analysis reports were not being reviewed and costly failures were frequent.

The department had a shift log book, but the data was not in a format that could easily be put into a database. The Coating Maintenance department was using MP2 for their data collection. In an effort to get a CMMS up and running quickly, I acquired an additional license and began to enter data. After a week or two, I attempted retrieve some of the data in MP2, but the reporting feature had not been installed. I then contacted the CMMS vendor (Mp2) to inquire about reporting my data in the format needed.

After several conversations relating to the reporting within the CMMS, I was told that they could not provide the report that my boss had requested. I offered to purchase the reporting module, but no one attempted to follow up with my request. This is how the search for a new system began. Because my background and interest was in CMMS programs, I began my search on the Internet. I had followed various CMMS over the years, and realized that an investment in a CMMS program could be very costly. As I searched, indicators were leading me toward a cloud-based system.

The criteria for the CMMS was (1) support had to be readily available on all shifts and (2)the cost of implementation had to be low. One of my concerns was transferring the data from MP2 to the new database. Time to implement was critical also. I had to drive the downtime down. My selection came down to E-Maint X3 . The product demo offered online provided all of the initial answers to the questions that would come forth during a selection process for a CMMS. Because it is a subscription-based system, the cost to implement is very low.

The implementation of EMaint was simple and very fast. I had total control of the implementation process. The transfer of the data files went without a hitch. I cannot begin to express how well the transition went. One of the greatest strengths of E-Maint is the administrator can change any of the field names or report formats. Unlike other programs where there is a fee each time you make a change to the program, E-Maint allows you to format your database to suit your industry. E-Maint is not just another canned product that you take as-is.

Of course when you mention a web based program, management initially will push back because they do not want employees to access the Web. I suggested to E-Maint that they setup an email address for work requests to dump into and then pull the data to a work request form. This has proven to be the answer to get around issues with accessing the Internet. E-Maint provides all of the security levels needed to prevent just anyone from accessing your data. Because of the ability to send request via email, all requests dump to my iPhone and I have put an iPhone on the department golf cart for quick response.

Because E-Maint is web-based, I could bring my crew into a conference room and review the program on a weekly basis. The training as a group lasted about 2 hours. The program is user-friendly and the subscription to E-Maint University has proven to assist the technicians in the use of the program.

Customer support for the product is second to none. In most cases all of my issues are resolved during the phone conversations. The only real problems that I have experienced with E-Maint are those that I caused myself because of the freedom to change the program. It only takes one phone call to straighten the issue out. Customer Support will provide you a direct line to a technician so that you can work with the same person and build the relationship necessary to help build confidence in the use of the CMMS.

Since implementation of E-Maint, we have continued to reduce machine downtime. Once the original CMMS database was functional we established a goal of 5% downtime or 95% UPTIME. Since the implementation of E-Maint we have established a goal of 98% UPTIME and have consistently hit 97.7% and at the time of the most current report we are at 99.34%.

Rating breakdown

Ease of Use
Customer Support

Brian O.

Reviewed on 2011/07/18
Review Source: SoftwareAdvice

We began searching for a CMMS about 2 years ago. We explored our present CCMS system supplier, trying to get it to communicate with our ERP system, but were dissatisfied with the results. I once found myself in a hour-long conference call with our I.T. director, our ERP in-house person, myself, and our Maintenance Supervisor, speaking to our ERP Consultant, to go over the email I sent previously with a detailed list of questions. At the end of the meeting, it dawned upon me we had spent $250.00 in direct costs to our ERP consultant and wasted several hours of time for each of the individuals listed above in order to get some questions defined that I had already submitted. This was looking like a long and painful road.

I began looking around at other systems from other companies, with the idea of using Excel to import into our ERP. The entire concept of SaaS was new to me, and instantly I saw the benefits as if it were made just for us: low initial cost, no server space to hold the program, ease of use on site and off and limited involvement by our overstressed I.T. department. We won management approval, and the system was turned on August 2010.

In the year since, we have completed and documented a staggering number of jobs. Our craftsman and contractors use the system basically to justify the hours they have on their timecards or invoices. When a request is submitted, and approved, it is assigned and from there our craftsman self manage their work.

Our past system was a home-grown version of Excel, and while it was a first step, its difficulty made it a roadblock to quantify each and every job performed. The implementation of eMaint was easy and involved getting the assets correct as documentation revolves around the asset numbers. Once we knew what we wanted to see, we customized the reports desired from the list of available reports and we were on our way. Daily reports of previous day's activity enables us to see what my direct reports and contractors accomplished.

If I ran into program problems with eMaint, I kept a logbook with issues to discuss with eMaint and we emailed, or called, to resolve. Response has been good, and most of our issues are resolved quickly, and if not we keep discussing until we come to a resolution. We have not needed enough support to generate an invoice as of yet. My maintenance team is computer savvy, but we still needed to go over some items from time to time.

Once we got over the hump regarding the task of documenting each job, the craftsman were on board. Then when we showed them the job count, and how many jobs each one was doing each month, the increase in self pride was obvious. Now the craftsman ask for work orders for each job they run across, and instead of viewing it as an roadblock, they understand this is a visible validation of their hard work. In addition, having a system as easy to use, and easy to view past history as eMaint is, allows us to look for past clues on how a problem was solved. Additionally, we have a much better PM system in place, allowing us to do things the same way each time we perform a PM evolution.

The past year was exciting, interesting, and revealed a lot about this company's maintenance department. We always though we did a good job, but there is a big difference in our upper management's eyes when we now tell them 'Let me show you' instead of 'I feel'. Now we have documentation showing our strengths and our weaknesses. Using eMaint has brought pride to the department, allowed continuity in job plans and PM performance, and allowed us to work on our areas of concern. These were not goals when I began the search for a CMMS system, but since have eclipsed the system itself and really have made us a more efficient department. We are now exploring how to use eMaint in our engineering department and our tool and die department.

Rating breakdown

Ease of Use
Customer Support

Matthew K.

Customized

Used Daily for 2+ years
Reviewed on 2019/06/24
Review Source: Capterra

The various options for service or help are great. The messaging option is quick and even phone calls are received or return in a very fashionable time. They want the customer to get the best product for their needs.

Pros

The software allows for easy customization to your needs. eMaint's team of professionals will help you get the product functionality that you desire. The software is adjustable by the property's administrator and does not always need eMaints help. The ease of making tweaks and adjustments allows great adaptability to situations that arise.

Cons

The initial cost and set up was hard to serve to upper management. The overall options for customization can be overwhelming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

eMaint Pricing

Starting from
US$33,00/month
Pricing options
Free Trial
Subscription
Value for money

Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $33/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).

eMaint Features

  • Automatic Notifications
  • Compliance Management
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Workflow Management

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Invoice Management
  • Reporting & Statistics
  • Third Party Integration

Additional information for eMaint

Key features of eMaint

  • Approval process control
  • Asset lifecycle management
  • Asset maintenance history tracking
  • Asset management
  • Asset reservation
  • Asset visualization
  • Assignment management
  • Attach SOPs, instructions, LOTO & other safety documents
  • Attached pictures, documents, links & other multimedia
  • Automated email notifications
  • Automated ranking index maintenance expenditure (RIME)
  • Automatic notifications
  • Barcode scanning
  • Calendar management
  • Cataloging
  • Categorization
  • Charting
  • Compliance management
  • Condition monitoring
  • Custom workflow
  • Dashboards
  • Data visualization
  • Digital signature
  • Document & image storage
  • Document editor
  • Enterprise asset management
  • Fixed asset management
  • Fluke Connect integration
  • Gantt charts
  • Graphical data presentation
  • Hierarchical asset structure
  • History tracking
  • Inspection management
  • Inventory management
  • Inventory tracking
  • Job tracking
  • Labor & material cost tracking
  • Maintenance scheduling
  • Master accounts
  • Mobile work management
  • Monitoring
  • Multi-location
  • Offline access
  • PO receipt log
  • Performance reports
  • Permission management
  • Planned maintenance task generation
  • Prioritizing
  • Productivity & material usage tracking
  • Progress tracking
  • Project management
  • Project tracking
  • Purchase order management
  • QR codes
  • Quick-view lists
  • Real time data
  • Real time monitoring
  • Real time reporting
  • Receiving
  • Reservation history tracking
  • Retrieval
  • Spare parts management
  • Subscription services
  • Supplier management
  • Task management
  • Task planning
  • Task scheduling
  • Work history
  • Work order management
  • Work order permitting
  • Work requests
  • eProcurement PunchOut catalog

Benefits

  • Extend the life of their assets
  • Meet compliance and regulatory standards
  • Increase visibility and transparency
  • Improve work completion rates
  • Eliminate manual processes
  • Reduce equipment downtime
  • Improve customer satisfaction
  • Reduce maintenance costs
  • Increase worker productivity
  • Create a paperless environment
  • Make data-driven decisions

  • GetApp Analysis

    eMaint CMMS is a cloud-based maintenance management system that streamlines the way organizations keep their equipment in the best shape possible. The platform is highly customizable, comes with a user interface that’s easy to use, and includes tools that address work orders and requests, asset management, preventive maintenance, inventory management, reports and dashboards, mobile maintenance, predictive maintenance, work scheduling, and document storage.

    Used by thousands of organizations in more than 55 countries around the world, eMaint CMMS offers a wide range of benefits, including increased worker productivity, extended asset lifecycle, reduced equipment downtime, lower maintenance costs, more effective inventory management, reduced paperwork, and improved job completion rates.

    A fully configurable mobile version for field technicians and workers on the go, eMaint MX Mobile CMMS, is also available.

    eMaint CMMS comes with an interface that's customizable and easily navigable.

    What is eMaint?

    eMaint CMMS keeps all essential maintenance data and documents in a centralized cloud-based platform, making it easy for people in the organization to monitor work requests, job completions, equipment failures, labor and productivity, maintenance costs and schedules, and parts and inventory – all in real time.

    Instead of you adapting to it, the app can be tailored to how you work through user-defined data filters so you only see the metrics that matter to you, theme options for personalized screen views, customized data fields, workflows and routing rules unique to your business, and many more.

    eMaint CMMS can integrate with the ERP systems you already use, lets you manage multiple site data, supports barcoding for your assets, and offers multilingual voice command capability.

    For field technicians, there's the eMaint MX Mobile CMMS.

    eMaint Main Features

    Work Orders and Requests

    eMaint’s full-featured work order management software keeps work orders and other requests in one location for easy retrieval and processing. This is a welcome development to traditional systems that involve post-it notes, the phones ringing endlessly, and paperwork that’s missing or misplaced, resulting in unhappy customers, extended equipment downtime, and lost business opportunities.

    The work order management system provides a portal where customers and other users can submit work and material requests. The system automatically sends out alerts when requests are approved, denied, or completed. It also routes requests to certain individuals according to preset business rules, and sorts requests by priority, customer, region, request type, and so on.

    It allows you to assign employees and procedures to work requests, upload images and rich media relevant to an order, and record and track response time, cost of parts and materials, and job completion time.

    Work orders can be displayed in a list or sorted using user-defined filters.

    Asset Management

    To maximize return on assets and asset performance, eMaint’s enterprise asset management module comes with an alerting mechanism that notifies you of scheduled preventive maintenance, OSHA documentation that needs to be updated, assets that cross predefined critical thresholds, and safety-related inspections, among others. Reports, manuals, and documentations tied to an asset can be uploaded into the system, and parts and equipment records can be created and edited at any time.

    The asset screen can be configured to your liking, and field layouts can be specified according to your needs. A history of all the work done on an asset can be viewed on demand, and customized cost-of-repair reports can be generated in just a few clicks. Graphs can be added to dashboards to quickly visualize how an asset is performing, and reports can be auto-emailed on a regular basis.

    Asset particulars, such as meter readings and PM schedules, are consolidated in a single view for easier monitoring.

    Preventive and Predictive Maintenance

    eMaint CMMS’s preventive maintenance (PM) scheduling software affords you the freedom to define PMs at the procedure or task level. PM schedules for each asset can be meter-based or calendar-driven, but days when PMs can be skipped can also be set up. The software is equipped with a task library that helps you define PM procedures and activities, and the maintenance calendar aggregates in a single view all current and upcoming PM schedules. PM schedules can be updated when necessary, and you can choose to automatically or manually generate and send PM emails to concerned staff.

    The predictive maintenance software module, on the other hand, helps you monitor asset conditions so no surprise breakdowns or unplanned shutdowns occur before a scheduled maintenance. It feeds on asset condition data generated by monitoring asset temperature, noise, lubricants, vibration, flow, pressure, wear, and corrosion.

    Preventive maintenance schedules can likewise be filtered to only show the data you need.

    Inventory Management

    eMaint’s inventory management and purchasing module allows companies to track and manage their inventories all over the world. It lets you catalog all available parts and components and quickly locate them when the need for them arises. It helps you purchase and receive parts from suppliers, and link parts to assets and preventive maintenance activities.

    Just like all other eMaint CMMS modules, the inventory tracking tool is fully customizable and supports the different inventory accounting methodologies: weighted average, FIFO, and LIFO. Barcode tracking for parts and assets is available, and filters can be used to find parts and other items in the system faster.

    The inventory management module keeps track of all your parts, components, and subcomponents.

    Reports and Dashboards

    Reports offer you actionable insights into the condition of your assets. They also show relevant data on work order progress, completion rates, employee productivity, parts availability, and material usage. eMaint CMMS offers 95+ prebuilt reports and lets you create custom reports from scratch, edit as necessary, and output them as text, graph, PDF, HTML, Excel, and CSV reports. Graphs and charts can also be added to dashboards to quickly and easily spot trends.

    Reports can be kept private or marked as read-only. And, depending on the settings you choose, can be auto-generated and then emailed on a schedule.

    eMaint CMMS lets you select reports from its library of built-in reports or create your own from scratch.

    eMaint Integrations

    eMaint CMMS can integrate with your existing enterprise resource planning system. A web-based API is likewise available for All In subscribers.

    eMaint Pricing

    eMaint CMMS has three pricing plans: Self Starter, Get Onboard, and All In.

    Self Starter costs $65 per user per month and covers daily data backup, mobile CMMS access, updates and enhancements, and unlimited web training. Get Onboard, which costs $85 per user per month, includes features such as dedicated account management, branding options, advanced storeroom features, and Sandbox accounts.

    The All In subscription package is priced at $120 per user per month and covers senior account management, unlimited requests from users, annual onsite visit, web API, and a multi-site toolkit.

    Free trials are offered.

    eMaint Bottom Line

    • On-demand computerized maintenance management system for organizations in a variety of industries
    • Carries essential features for asset management, preventive and predictive maintenance, inventory tracking, and work management
    • eMaint MX Mobile CMMS for on-the-go maintenance management
    • Comes with a drag-and-drop user interface that’s fully customizable
    • Reports and dashboards that provide real-time data on work order completion rates, equipment performance, material usage, and worker productivity

    eMaint FAQs

    Below are some frequently asked questions for eMaint.

    Q. What type of pricing plans does eMaint offer?

    eMaint offers the following pricing plans:

    Starting from: US$33,00/month

    Pricing model: Subscription

    Free Trial: Available

    Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $33/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).

    Q. What are the main features of eMaint?

    eMaint offers the following features:

    • Approval process control
    • Asset lifecycle management
    • Asset maintenance history tracking
    • Asset management
    • Asset reservation
    • Asset visualization
    • Assignment management
    • Attach SOPs, instructions, LOTO & other safety documents
    • Attached pictures, documents, links & other multimedia
    • Automated email notifications
    • Automated ranking index maintenance expenditure (RIME)
    • Automatic notifications
    • Barcode scanning
    • Calendar management
    • Cataloging
    • Categorization
    • Charting
    • Compliance management
    • Condition monitoring
    • Custom workflow
    • Dashboards
    • Data visualization
    • Digital signature
    • Document & image storage
    • Document editor
    • Enterprise asset management
    • Fixed asset management
    • Fluke Connect integration
    • Gantt charts
    • Graphical data presentation
    • Hierarchical asset structure
    • History tracking
    • Inspection management
    • Inventory management
    • Inventory tracking
    • Job tracking
    • Labor & material cost tracking
    • Maintenance scheduling
    • Master accounts
    • Mobile work management
    • Monitoring
    • Multi-location
    • Offline access
    • PO receipt log
    • Performance reports
    • Permission management
    • Planned maintenance task generation
    • Prioritizing
    • Productivity & material usage tracking
    • Progress tracking
    • Project management
    • Project tracking
    • Purchase order management
    • QR codes
    • Quick-view lists
    • Real time data
    • Real time monitoring
    • Real time reporting
    • Receiving
    • Reservation history tracking
    • Retrieval
    • Spare parts management
    • Subscription services
    • Supplier management
    • Task management
    • Task planning
    • Task scheduling
    • Work history
    • Work order management
    • Work order permitting
    • Work requests
    • eProcurement PunchOut catalog

    Q. Who are the typical users of eMaint?

    eMaint has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does eMaint support?

    eMaint supports the following languages:

    English, Portuguese, Spanish

    Q. What type of pricing plans does eMaint offer?

    eMaint has the following pricing plans:

    Subscription

    Q. Does eMaint support mobile devices?

    We do not have any information about what devices eMaint supports

    Q. What other apps does eMaint integrate with?

    We do not have any information about what integrations eMaint has

    Q. What level of support does eMaint offer?

    eMaint offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials