About Go Reception

Teamgo, formerly Go Reception, is a visitor management system for office receptions. Modern, innovative and digitally forward-thinking - replace your paper sign in books for visitors, staff and contractors with an easy to use and customise system.

With a highly customisable set of features, access the Teamgo dashboard on any modern web browser. The service is a software platform that manages all settings and date in your own private and secure data cloud, it’s modern and secure SaaS (software as a service) solution.

There is nothing to install, just load your web browser and login to the secure dashboard. Here you can configure all your settings, load your employees into the directory, connect your tablet devices as your sign in terminals and design these to create a unique sign in experience for your visitors.

With a series of easy to use tools, you can customise the look and feel of your sign in terminals so you present your company in the right way and collect all the important information from your visitors when they sign in.

Capture visitor information, sign induction and non-disclosure documents, capture visitor photos and store all this information securely in the cloud for real-time viewing or instant exports. Load your employees into the directory so visitors can select them at sign in and send instant arrival notifications to the right person.

In addition there are different tablet options to use as your terminal sign in kiosk, companion app and fully integrated secure data cloud of your own with no limits on data usage, no lock in contracts and easy monthly or annual billing per location you use the service.

Teamgo is all about automating process, saving paper, time and office overhead costs while maintaining a professional, digital and forward thinking appearance for your organisation.

The Teamgo solution is perfect for small offices, large enterprise organisations, non profits and schools. Due to the customisability of the visitor management system you can use it in a variety of unique ways.

Pricing starting from:

US$49,00/month

  • Free Trial
  • Subscription

Key benefits of Go Reception

Teamgo replaces pen and paper visitor books with a better sign in experience. We help with visitor, employee, contractor, student and delivery arrivals and departures. Teamgo lets you capture visitor details directly on the tablet when they arrive. Fully customisable sign-in fields, NDA/waiver signing, automatic photo capture and badge printing, Teamgo makes it simple to do more with your reception.

UNLIMITED VISITORS
Welcome an unlimited number of visitors to your organisation with an alternative to the pen and paper sign-in book.

EMPLOYEES
Depending on your subscription type load all your employees into the web dashboard so they can access the systems features and benefits, and you can track their time on site (optional).

USERS
Create custom user groups for anything, contractors, students, members etc

WEB DASHBOARD
Control, customise and view everything in your secure web dashboard. Give others limited access for viewing reports and managing visitors.

PRE-REGISTER VISITORS
Save time and setup your visitors before they arrive, sending an invitation and QR code they can scan right on the tablet to notify of their arrival.

ACTIVITY & EMERGENCY EVACUATION
View all your visitor activity in real time, who is signed in and who has signed out. Get quick access to evacuation lists so you know who is still on site and which employee is responsible for them.

GROUP EVENTS
Host events at your organisation, send out mass invitations and customise your sign in terminal with the event registration mode.

PRINT BADGE
Print badges from the low consumption thermal printer, including visitor name, company, pass id, sign in time, photo and QR code. Everything is customisable from the dashboard.

CAPTURE PHOTOS
When your visitors sign in, capture their photo right on the tablet for added security and compliance, this is is stored in in your visitor activity and sent to your host.

CUSTOMISE VISITOR INFORMATION
Get the right information from your visitors. Customise the required sign in fields on screen including variable yes/no questions.

NOTIFICATIONS
Send instant arrival notifications by SMS, Email or App to your employees when a visitor arrives. Employees will know who has arrived to see them and additional information. Customise what gets sent and how.

INDUCTION SCREEN & NDA
Get your visitors to read important information on arrival and sign induction document or non-disclosure agreement directly on screen.

CUSTOMISE TERMINAL SCREEN
Change the look and feel of your sign in terminals from the dashboard including logo, text, background images and language.

CUSTOMISE SIGN IN EXPERIENCE
Change the sign in steps to customise the visitor experience. Want to turn off photo capture? No problem, this and many other options are available.

SECURE CLOUD DATA STORAGE
All your visitor data and system usage is stored safely in the cloud with no limits to the amount of records held. Get access anytime to create reports and export to other platforms.

COMPLIANCE
Support your corporate risk management efforts - collect and store data securely with ability to instantly retrieve at anytime, use the tools provided to export data and create reports.

AVAILABLE IN ALL LANGUAGES
Customise the language displayed on the sign in tablet

INTEGRATIONS
We are building integrations into Sales Force, Slack, Eventbrite Google Apps, and more.

Requires an Teamgo account.
Download the Free iPad app from iTunes.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Pricing starting from:

US$49,00/month

  • Free Trial
  • Subscription

Images

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Go Reception video
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Features

Total features of Go Reception: 23

  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Asset Tracking
  • Badge Management
  • Barcode / Ticket Scanning
  • Contact Management
  • Contractor Management
  • Data Import/Export
  • Desktop Notifications
  • Leave Tracking
  • Pre-Registration
  • Real Time Notifications
  • Registration Management
  • Reporting & Statistics
  • SMS Messaging
  • Self Check-in/Check-out
  • Subcontractor Management
  • Time Clock
  • Visitor Registration
  • Visitor Tracking
  • Watch List

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Reviews

Overall rating

4,4 /5
(78)
Value for Money
4,4/5
Features
4,1/5
Ease of Use
4,5/5
Customer Support
4,7/5

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Showing 5 reviews of 78
Alex G.
Overall rating
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Fantastic Budget Check-In software

Reviewed on 2016/06/03

We've been using this software for a little over a year now. The application has grown and...

We've been using this software for a little over a year now. The application has grown and developed alot in this time and we've had a lot of support with any issues we encountered.

Features have grown out of our recommendations, and overall the developers are very responsive.

Pros

* Cheap
* Easy to setup and easy to use
* Lot's of customisation abilities
*

Cons

* Sometimes times out, requires at least a reboot of the application at least once week, which isn't a massive issue, just means it can't be left unattended permanently.

Ellis L.
Overall rating
  • Industry: Consumer Goods
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Surprisingly powerful, very reliable and great value for money.

Reviewed on 2016/08/23

From the date of implementation his system has been exceptionally useful for us as a business. It...

From the date of implementation his system has been exceptionally useful for us as a business. It has been very reliable the entire time and has allowed us to be without any personnel in the reception areas at our sub-sites. With a difficult layout at certain admin-limited sites, this system has given us the professional and functional solution with huge savings over a manned reception. The ease of use, badge printing abilities and general professional appearance has received countless positive comments by visitors.

Pros

The notification system is very easy to set up and most importantly, it works every time. Employees receive an SMS and an email when their visitor signs in, and this has proved very useful for all employees. The management user interface is very easy to navigate and once you've got it up and running, it's very handy being able to set all iPad terminals to use the same layout, regardless of their location.

Cons

It would be useful if the notifications sent out to personnel could be customised by the users (myself, for example) so messages can be tailor made for specific sites (or divisions of a company trading under a different name, for example). It also allows a visitor to sign in without selecting an employee which does mean some slight confusion at times, so it would be handy to be able to prevent the system from signing a visitor in until they have entered the employees name they are expecting to meet.

Response from Go Reception

Hey Ellis! Thanks for the review here, love your suggestions we seem to be thinking alike! Many new features on the way we hope to see you use in future releases this year. Many thanks.

Stuart H.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great - but still work in progress / In Development

Reviewed on 2015/12/11

Good, does what it says. Good emergency evacuation web access and host notification works well....

Good, does what it says. Good emergency evacuation web access and host notification works well. Screen design and use of your own backgrounds nice touch. Good value for $ compared with other 'corporate' systems

Areas for further development:

- Pre Registration - Needs to be more of a 'pre-induction' than current. We want to pre print badges and have them ready for large parties - rather than (as now) having to 'invite' visitors in a calendar invite
- Labels - If you just have a thermal label printer then this functionality is basic within the app with set fonts and lable size. It needs to be able to import Brother PTouch formats. Also needs to have option of just printing date without the time of arrival - what visitor wants everyone else to know on their badge that they arrived late!?
- QR codes - Need to be able to allocate these to regular visitors to site, rather than only having them for the hosts
- Video - Need some way in the induction page to embed a video as a lot of Companies want to show this as part of a visitors induction
- Sign in Page - the std iPad QWERTY keyboard covers a lot of the input screen, makes use of the keyboard for 'Done' more enticing than the applications 'done'

Response from Go Reception

Stuart thanks for the feedback this is great input. We innovate through customer interaction, we will consider all your points here! Thanks for the review!

S M.
Overall rating
  • Industry: Farming
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommended

Reviewed on 2017/04/12

We have been using GoReception for 15 months now and have found it invaluable in assisting with our...

We have been using GoReception for 15 months now and have found it invaluable in assisting with our visitor management.

The features of the app are many and varied, including visitor arrival notification by email and/or SMS, printing of name badges, evacuation lists, photos of guests, booking of meeting rooms and company vehicles, just to name some and all or only a few can be used as is necessary for your companies requirements. Visitor information can now be kept confidential, a problem we had in the past before using the app.

Visitors have found the app easy to use and we have customised our welcome screen with a professional slideshow of photos relevant to our industry.

Navigating and setting-up host information in the administration dashboard is simple and uncomplicated.

Any support issues have been responded to and resolved swiftly by the team and feedback has been taken on board and implemented.

Management from our head office have been impressed with the modern visitor management system and are keen to implement it when they move to their new premises soon.

Pros

It's features and ease of use

Cons

Nothing really

Response from Go Reception

Hey Sue, well what kind words! It's been great working so close with yourself and the team. Your continued engagement has helped shape the product for other customers like you over the last year. Multi location is one of the core functions of Go Reception, so we can keep growing together!

Rebecca W.
Overall rating
  • Industry: Education Management
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

So far so good. Quite happy with the program and how easy it is to use.

Reviewed on 2017/07/25

Less paper - We no longer need to order paper sign in books. More efficient for emergencies and...

Less paper - We no longer need to order paper sign in books. More efficient for emergencies and evacuations.

Pros

Software seems user friendly and easy to use. It is a plus that we can manipulate most aspects of the system and add/remove staff without having to contact the company (TeamGo) everytime.

Cons

The only thing would be the app. If it could be used so that staff/contractors could sign in and out from their computer or the app that would be handy instead of them having to walk down to Reception every time to sign in and out on the tablet. Our school is quite large so now we need to look at buying multiple tablets, printers, stands etc.
Would be great if you could meet with a rep to go through the program, how it works and how to set it up instead of having to email back and forth. Even if a rep phoned to chat to the customer about the program and initial set up/answer any questions. Seems that everything is done via email or web chat.

Response from Teamgo

Hi Rebecca, we're listening regarding the ability to sign in/out via mobile device :) "watch this space!" and thanks for the positive views on Teamgo, your not alone in your thoughts.

Showing 5 reviews of 78 Read all reviews

Go Reception FAQs

Below are some frequently asked questions for Go Reception.

Go Reception offers the following pricing plans:

  • Starting from: US$49,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Teamgo is a monthly subscription service. They offer several different plans that support small to enterprise organisations. Each plan is also available as an annual option, with cost savings for signing up over one year. Teamgo supports education and non-profit organisations who offer the appropriate accreditations. Education pricing is available to customers who qualify and sign up for a one year annual plan. Payment options are VISA or Mastercard, AMEX, bank transfer and check.

We do not have any information about Go Reception features

Go Reception has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Go Reception supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Go Reception supports the following devices:

iPhone (Mobile), iPad (Mobile)

Go Reception integrates with the following applications:

Google Contacts, HipChat, Salesforce Marketing Cloud, Slack, Zapier

Go Reception offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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