Pims Auto Dialer

Predictive dialer software for enterprise call centers

4,5 /5 (21 reviews) Write a Review!

Pims Auto Dialer Overview

What is Pims Auto Dialer?

The Pims Auto Dialer is a full service call center suite with inbound, outbound and broadcast dialing functions. The system can also send custom text and emails based on call dispositions made by your agents.The application is web based and hosted from the Pims Auto Dialer data center in Atlanta Georgia. You can use Windows, Mac or Linux. Pims Auto Dialer provide a soft phone; all you need is a USB headset.

Pims Auto Dialer Overview

Pricing

Starting from
US$150,00/month

Pricing options

Free Trial
Subscription
Value for money

$150 per user, per month.

Pims Auto Dialer offer straightforward and affordable pricing per user, per month with unlimited outbound domestic minutes, no minimum users and no lengthy contracts.


Pims Auto Dialer Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Pims Auto Dialer's agent interface
Pims Auto Dialer campaign summary report
Pims Auto Dialer campaign overview report
Pims Auto Dialer dashboard report
Pims Auto Dialer campaign settings interface
Pims Auto Dialer screenshot: Pims Auto Dialer's agent interface Pims Auto Dialer screenshot: Pims Auto Dialer campaign summary report Pims Auto Dialer screenshot: Pims Auto Dialer campaign overview report Pims Auto Dialer screenshot: Pims Auto Dialer dashboard report Pims Auto Dialer screenshot: Pims Auto Dialer campaign settings interface

Pims Auto Dialer Reviews

Pims Auto Dialer Reviews

Overall rating
4,5
/
5
Excellent
13

Very good
5

Average
3

Poor
0

Terrible
0

Value for Money
4,9
Features
4,6
Ease of Use
4,3
Customer Support
4,6
86% recommended this app
Keith B.

Had a good experience using the software.

Increase efficiency in making bulk dialling.


Joel P.

Maximum Functionality at minimal price

When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.


Nate J.

A great bang for your buck

by far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use


Jon I.

So glad to have found PIMS

PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and


Michael A.

User friendly

The Pimsware team has been great and easy to work with! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit!


Keith B.

Had a good experience using the software.

Used Daily for 2+ years
Reviewed on 2018/07/12
Review Source: Capterra

Increase efficiency in making bulk dialling.

Pros

The ability to make multiple telephone calls at high speeds. The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.

Cons

The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Joel P.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Maximum Functionality at minimal price

Used Daily for 1+ year
Reviewed on 2016/11/09
Review Source: Capterra

When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.

Pros

It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.

Cons

The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nate J.
Industry: Internet
Company size: Self Employed

A great bang for your buck

Used Daily for 1-5 months
Reviewed on 2016/11/09
Review Source: Capterra

by far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use

Pros

cost

Cons

technology is outdated

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Jon I.
Industry: Insurance
Company size: 2-10 Employees

So glad to have found PIMS

Used Daily for 6-12 months
Reviewed on 2016/11/09
Review Source: Capterra

PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and

Pros

It's very dependable, gets the job done

Cons

The design is unattractive

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michael A.
Industry: Marketing & Advertising
Company size: Self Employed

User friendly

Used Daily for 6-12 months
Reviewed on 2017/01/10
Review Source: Capterra

The Pimsware team has been great and easy to work with! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit!

Pros

The features it has everything you can think of.

Cons

The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 21 user ratings
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Pims Auto Dialer Pricing

Pims Auto Dialer Pricing

Starting from
US$150,00/month
Free Trial
Subscription
Value for money

$150 per user, per month.

Pims Auto Dialer offer straightforward and affordable pricing per user, per month with unlimited outbound domestic minutes, no minimum users and no lengthy contracts.

$150 per user, per month.

Pims Auto Dialer offer straightforward and affordable pricing per user, per month with unlimited outbound domestic minutes, no minimum users and no lengthy contracts.

Value for Money
4,9/5
Based on 21 user ratings
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Pims Auto Dialer Features

Pims Auto Dialer Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,6/5
Based on 21 user ratings
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Categories

Additional information for Pims Auto Dialer

Additional information for Pims Auto Dialer

Key features of Pims Auto Dialer

  • ACD
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Email Notifications
  • Segmentation
  • Text Notifications
  • Text to Speech
  • Web Access

Benefits

Use the Pims Auto Dialer cloud based application to work from home. It supports near shore agents working from low cost call centers. It also supports single user businesses that need automation and the efficiency of an auto dialer. Send custom text and emails based on call dispositions. Setup virtual platforms to manage multiple call centers using one system.

Pims Auto Dialer FAQs

Pims Auto Dialer FAQs

Below are some frequently asked questions for Pims Auto Dialer.

Q. What type of pricing plans does Pims Auto Dialer offer?

Pims Auto Dialer offers the following pricing plans:

Starting from: US$150,00/month

Pricing model: Subscription

Free Trial: Not Available

$150 per user, per month. Pims Auto Dialer offer straightforward and affordable pricing per user, per month with unlimited outbound domestic minutes, no minimum users and no lengthy contracts.

Q. What are the main features of Pims Auto Dialer?

Pims Auto Dialer offers the following features:

  • ACD
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Email Notifications
  • Segmentation
  • Text Notifications
  • Text to Speech
  • Web Access

Q. Who are the typical users of Pims Auto Dialer?

Pims Auto Dialer has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Pims Auto Dialer support?

Pims Auto Dialer supports the following languages:

English

Q. Does Pims Auto Dialer support mobile devices?

We do not have any information about what devices Pims Auto Dialer supports

Q. What other apps does Pims Auto Dialer integrate with?

Pims Auto Dialer integrates with the following applications:

SugarCRM, SurveyMonkey, VICIdial, Zoho CRM

Q. What level of support does Pims Auto Dialer offer?

Pims Auto Dialer offers the following support options:

Online Support, Phone Support