About SERVUS

In today's property services market, both commercial property/maintenance managers and their service professional vendors are spending too much time managing service requests. The technology & communication mediums they are using are not well connected, or fragmented across complicated and expensive property management systems, email, text, phone, and even fax. In addition, the service history is almost impossible to audit or review later by either party. This is not only costly, but extremely inefficient and hard to manage.

There is a solution - ServusConnect combines an updated service request workflow with an intuitive (easy to use) mobile design. ServusConnect is ideal for issue identification, quality assurance, inspections, warranty, or even task management. And, with the Zapier integration, ServusConnect can be connected to a growing list of other software solutions that you already use to run your business (calendars, invoicing systems, social media review sites, etc.).

ServusConnect also provides service professionals with way to make service-based recommendations back to the commercial property/maintenance managers - giving the service professional a new platform to increase sales and visibility with their customers.

In summary, ServusConnect is a great low cost mobile solution for those making service requests and those performing professional services to complete those requests. Try ServusConnect today - it's easy to get started!

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of SERVUS

ServusConnect provides:
- Mobile utility for on-staff maintenance technicians and external vendors
- Ability to quickly provide status updates, gather photo documentation of work performed
- External vendors with easy means to submit invoices for faster approval and payment
- Near real-time feedback from residents on their satisfaction of work performed
- Operational KPI dashboard on how your properties are performing

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

SERVUS Software - Servus Dashboard (web)
SERVUS Software - Servus Community View (web)
SERVUS Software - Servus Community View 2
SERVUS Software - Servus Dashboard (iOS app)
SERVUS Software - Servus Request Detail (iOS app)
SERVUS Software - Servus Request Chat/Feedback (iOS app)
View 8 more
SERVUS video
SERVUS video
SERVUS Software - Servus Dashboard (web) SERVUS Software - Servus Community View (web) SERVUS Software - Servus Community View 2 SERVUS Software - Servus Dashboard (iOS app) SERVUS Software - Servus Request Detail (iOS app) SERVUS Software - Servus Request Chat/Feedback (iOS app)

Features

Total features of SERVUS: 9

  • API
  • Alerts/Notifications
  • Billing & Invoicing
  • Commercial Property Management Software
  • Document Storage
  • Email Management
  • Invoice Management
  • Maintenance Management
  • Residential Properties

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Reviews

Overall rating

4,6 /5
(26)
Value for Money
4,9/5
Features
4,5/5
Ease of Use
4,9/5
Customer Support
4,9/5

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Showing 5 reviews of 26
Michael K.
Overall rating
  • Industry: Executive Office
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I highly recommend Servus to anyone who wants to increase productivity and save money.

Reviewed on 2017/05/08

Resource allocation efficiency.

Resource allocation efficiency.

Pros

Servus has several notable features.

1) Easy to use - Servus works hard to make sure its functionality is intuitive

2) Customization - Unlike the competition, Servus and its customer support team adjust to fit your organization. We were able to make the changes that made sense for our organization without reinventing our wheel.

3) Dashboard and management tools - As a manager of several unique companies, it is rare that one software can present the data I need on a daily basis clearly and concisely. Servus gives me the resources I need to make big decisions confidently.

4) Cost or lack thereof - Servus has a cost sure, but if it helps your organization like it helped mine then Servus saves you money. We spend less on labor, wastage, rental loss and most importantly negative reputation than before we started this program.

5) Customer/client/resident feedback - Resident feedback is important and traceable, historic, accurate and real-time feedback is invaluable. Servus provides a safe space for our residents and management staff to communicate effectively which translates into positive maintenance experiences, review and renewals.

Cons

I think there are many more wonderful things this software and team can do. They just need a little more time and money to do it. I look forward to seeing what efficiency solutions they will come up with next.

Margaret G.
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best work order solution

Reviewed on 2019/02/01

We have had an issue with not being able to tell if our residents have been satisfied with the work...

We have had an issue with not being able to tell if our residents have been satisfied with the work performed in their homes. ServusConnect allows us to get real time feedback - whether positive or negative - that allows us to improve our maintenance department. We are able to immediately address our resident dissatisfaction and make it right for them which allows for better resident retention and ultimately increases revenue for the community.

Pros

There are numerous items that I like the most about this software; from ease of use to tracking work performed by our maintenance technicians. The software is very user friendly. Our maintenance technicians that are not very computer literate are able to use this software with ease. I like being able to oversee the maintenance program at my company through the measurement reports that have been developed.

Cons

The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments.

Nichole W.
Overall rating
  • Industry: Management Consulting
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Service Connect Review

Reviewed on 2018/12/10

We get resident feedback through surveys.

We get resident feedback through surveys.

Pros

Being able to pull up the history of the work orders for a select apt.

Cons

Can take time to update from MRI to ServusConnect. Also, residents can give negative feedback for a work order not pertaining to their issue.-But we still get the update that there is something wrong.

Response from ServusConnect

Hi NIcole - thank you for reviewing ServusConnect!

Great to hear you are finding value in our service request history capabilities. This feature is only impactful when your technicians do a good job using the ServusConnect Technician App to document their work - so kudos to you and your team on that!

On the Cons you mentioned, I think there may be a configuration issue somewhere. Our MRI integration uses real-time API's, so updates to the MRI work order should be immediate; same goes for the resident feedback. We'll be in touch to see if we can 't get to the bottom of this and get your squared away!

Sincerely,

The ServusConnect Team

Susan D.
Overall rating
  • Industry: Real Estate
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Began this program in its infancy and worked together to meet the multifamily industry's need.

Reviewed on 2017/07/24

Communication to residents is immediate when the work is complete. Satisfied residents are given a...

Communication to residents is immediate when the work is complete. Satisfied residents are given a direct link to ratings websites for reviews. Residents that are dissatisfied are able to send immediate and easy feedback so we have the opportunity to correct. Also you can review which team member may need additional training or who your superstars are by residents review of the team member who completed the work. The maintenance or contractor received the work request quickly, we see when they read it and when they complete. It also reflects the amount of work orders and time each team member completes.

Pros

Contacts the resident immediately once the work request is completed which means better communication; happier residents.

Cons

Prior to integrated with our software it was slight double work to record work request but no problem now (this was a decision that my company made during our trial period).

Brenda L.
Overall rating
  • Industry: Real Estate
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SERVUS review

Reviewed on 2018/12/10

Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my...

Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my issues.

Pros

The reports that are available and the notification of a negative feed back on a work order.

Cons

When you close the work orders out in SevusConnect it uses a different date than we used in MRI. They don't work together. This causes problems with our 979 report that we do each week.

Response from ServusConnect

Hi Brenda - thank you for your review! Your team in Las Vegas does such a great job with ServusConnect - we love hearing from your and your team and are happy to help when you have issues!!!

On the report-synchronization issue you mention, we're working with your corporate IT team to align your proprietary weekly '979' report to metrics captured and reported on in ServusConnect. We're actively working on this and hope to have it resolved soon!

Sincerely,

The ServusConnect Team

Showing 5 reviews of 26 Read all reviews

SERVUS FAQs

Below are some frequently asked questions for SERVUS.

SERVUS offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

ServusConnect is a low-cost mobile solution, for individual users up to entire organizations. Pricing is based on a per-unit model, and not restricted to the number of users within each organization connected to the property - making ServusConnect a cost-effective solution for teams large and small looking to significantly improve their bottom line. Contact [email protected] for further details regarding our pricing model.

SERVUS has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

SERVUS supports the following languages:

English

SERVUS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SERVUS integrates with the following applications:

Zapier

SERVUS offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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