Property Matrix gives you a user friendly and completely customizable cloud based software to handle your property management company. Designed to be accessed anywhere at anytime, it offers everything you need to keep your business running smoothly. From property accounting to building maintenance to owner and tenant portals, property management just got easier.
Property Matrix offers an enterprise class accounting systems built directly into the software. The software gives users access to detailed general ledgers, accounts payable and receivable, and the ability to see exactly where your revenue is coming from. Using recurring payments and accepting ACH, credit cards, and checks, Property Matrix makes it effortless for the manager to charge and collect rent.
The software was designed to allow the property manager to be in complete control. By giving them the ability to create custom fields and filters, they can adapt the software to fit their exact needs. Property Matrix also offers a customizable reporting system. Managers are no longer forced to choose from a set of templates, but rather run reports designed specifically for them.
Property Matrix not only gives the manager complete control, but the owner and tenant as well. Owner portals allow owners the ability to view owner statements and see all financial data about their property. Management fees can also be calculated automatically ensuring all owners receive their proper payments. Property Matrix has also designed a portal specifically for the tenant. Eliminating in person payments and late night maintenance phone calls, tenants can make rent payments and submit maintenance request straight from their portal.
Property Matrix eliminates the hassle of managing multiple properties giving managers more free time to focusing on growing their business.
As a part time property manager, I had to search widely for a comprehensive but flexible and user friendly property management software to ease my work and reduce trips I make to properties I manage. After reviewing close to 20 of the top applications, I narrowed my focus down to 5 apps, before ultimately settling on Property Matrix largely due to their responsive support team, simple user interface, and excellently optimized accounting, marketing and maintenance features.
Because of its systematically organized Maintenance feature, I’ve cut down on the trips I make to my properties by almost 75%. Firstly, instead of waiting for phone calls from tenants, all maintenance requests can be raised straight through the tenant’s portal. I immediately pick it up from there through the ‘Maintenance’ tab and edit a couple of details before using the ‘Choose Vendor’ option, which interestingly is linked to Property Matrix’s vendor app. This allows the vendors to proceed with the checks and repairs, change status of pending maintenance and issue invoices right through their portal. Eventually, I usually choose to either pay the invoices or pass the charges directly to the affected tenants, depending on the tenancy agreement.
At the end of the day, all the parties involved are satisfied by the ease and convenience of the Maintenance feature. Thanks Property Matrix! Keep it up.
Responsive and Friendly Customer Support
Linked to a wide range of other extremely useful apps
None that I've experienced so far.
Support staff is as helpful as possible, but the development team may be overwhelmed. Some things like flow of information from input to showing up on reports simply does not work, so there are several glitches which are confusing and concerning. The reports do look beautiful when they fully populate. Overall, a good choice for a small company dealing with residential property.
I like the layout of the property page and the ability to upload files and attach them to tenants. The navigation in that regard makes sense, and it allows for multiple companies to own different properties. Reports look nice.
Overall, it seems there is a lot that needs to be developed.
The maintenance function for us has been unusable. The app does not work at all, so our maintenance staff has been unable to implement.
The accounting features are not what we hoped for in regards to CAM functionality. As we have many commercial tenants, we were looking for a one- or two-click solution to bill triple net leases. While the developers have tried to customize this function for us, it has been several months without a real solution, which we were told would work upon purchasing the software.
It was not as simple as promised to build a lease inside the program.
Invoices are not easily customizable.
The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it. Messages will not bounce back if an incorrect address is used. The sender will not receive notification of any reply, you have to go in and check if the tenant has responded.
Overall, this website is easy to use and customer support always helps out when you need it right away. I mostly use the accounting tab the most, I think the only problem I have when using it is the slowness. From the start they told us to use Google Chrome because it will run faster and I've used it from the start, however it still goes slow. Not too slow but does effect my work speed at times. I depend on Property Matrix 50% of my day, so it would help me out better if the speed can be increased. That is the only complaint I would have using the system. Other than that, it has all the features that I need to succeed at my job. I would recommend this program to other property management companies. I like how not only one department can use this, but everyone here in the office and maintenance guys can use this website.
Every department can use it
The slow speed
Ana, thanks for your review and the kind words about our support team! We've been working on optimizing the overall speed of the system over the last couple of weeks and you should see substantial improvements as these changes are being rolled out this week!
The Customer Support,(is excellent, very nice and helpful! Cost of program is great value,
1.) Reconciliation not easy, would like to make it more like Quickbooks (tells amount of expenses, and deposits).
2.) In regards to Work orders, you can click on date and they come up in order (good) but would also like to click on pacific vendor to see all the one vendor' work orders.
3.) Wish the system was single entry versus two as it would be faster.
4.) Would love a manual, we are writing note, making our own manual.
We are a new business and started with Property Matrix only few months ago. It took a little bit to get used to the system and to upload all the information but we had a technician assist and help us throughout the whole process and still now he is our referent. Never felt left alone and all issues were always addressed. The reports & accounting tools can be costumize according to the company needs.
Costumer Service is great.
Uploading information in the system process a little hard
$1 per unit, with a $200 minimum. No contract and a 30 day money-back guarantee.
Property Matrix provides property managers with a single, intuitive panel enabling them to quickly navigate & effortlessly manage all of their properties, rental units, leases, and tenants from one spot. Since no two companies are alike, Property Matrix is designed to give the manager complete customization over their software. With custom rental applications, filters, and reports the software can be adapted to a company's specific needs saving them both time and money.
Below are some frequently asked questions for Property Matrix.
Property Matrix offers the following pricing plans:
Starting from: US$200,00/month
Pricing model: Subscription
Free Trial: Available
$1 per unit, with a $200 minimum. No contract and a 30 day money-back guarantee.
Property Matrix offers the following features:
Property Matrix has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Property Matrix supports the following languages:
Property Matrix has the following pricing plans:
We do not have any information about what devices Property Matrix supports
We do not have any information about what integrations Property Matrix has
Property Matrix offers the following support options:
Online Support, Phone Support