RapidSpike

Monitor, Protect & Improve your customers digital experience

4,9 /5 (14 reviews) Write a Review!

RapidSpike Overview

What is RapidSpike?

By monitoring and understanding each customer interaction, RapidSpike continuously improves your digital platforms to increase user happiness and performance, enabling better revenue growth whilst detecting damaging cyber attacks to protect customer trust.

MONITOR: RapidSpike monitors everything from the customers point of view, enabling you to fix issues that impact your customers directly to maintain and increase your brands online reputation.

IMPROVE: Make your website, better, faster and more efficient by tracking your website’s performance in real time. Increase and improve website speed and structure to aid revenue conversions and help grow your business.

PROTECT: Detect key vulnerabilities and supply chain attacks (Magecart) to reduce exposure to data breaches, reducing both ICO fines and financial losses. This protects your online reputation and customer trust in your brand.

RapidSpike Overview

Pricing

Starting from
£500,00/year

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on a monthly subscription. Pricing plans are based on the data capacity you need plus how many core monitoring, performance and security features you need. There are no hidden charges and all pricing is visible on the company website.


RapidSpike Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Main Dashboard
Google Audit
Real User Monitoring
TV Mode
User Journey Dashboard
User Joureny Scripting
Intelligent Page Monitoring Dashboard
Malicious User Detection
Data Breach Trust Configuration
Google Safe Browsing
RapidSpike video RapidSpike screenshot: Main Dashboard RapidSpike screenshot: Google Audit RapidSpike screenshot: Real User Monitoring RapidSpike screenshot: TV Mode RapidSpike screenshot: User Journey Dashboard RapidSpike screenshot: User Joureny Scripting RapidSpike screenshot: Intelligent Page Monitoring Dashboard RapidSpike screenshot: Malicious User Detection RapidSpike screenshot: Data Breach Trust Configuration RapidSpike screenshot: Google Safe Browsing

RapidSpike Reviews

RapidSpike Reviews

Overall rating
4,9
/
5
Excellent
13

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,8
Ease of Use
4,4
Customer Support
5
100% recommended this app
Adele B.

Piece of mind, value and responsive

I cannot recommend RapidSpike highly enough.
The features are amazing and the team behind the system are amazingly helpful, responsive and extra helpful. They are always willing to help and really like feedback on their product - which is forever evolving! These suppliers are a joy to work with (and you cannot say that often)!


Alanna H.

Excellent tool, great support!


Verified Reviewer

Great product delivered by an awesome team

Our company needed to select a monitoring tool for our web platforms.
Having worked with other big providers previously, I took some time looking for a cheaper alternative. To my surprise, not only is this product way cheaper but also way more powerful.

We are now in a situation where this product open so much options, if you a bit technical, that we can't internally follow up all the possible use we would like to implement.

Internal and external SLA process, test automation included in our release management

Finally, you can have a great product but, without great people behind it will be a bad choice. My experience RapidSpike team have always been awesome from the first contact.


Tiffany P.

Value for money

I am responsible for managing a large number of sites that handle payments and any downtime can be disastrous for our clients. Without Rapidspike, our jobs would be 100% harder and previous attempts to find services swuch as Rapidspike have either been way too costly or far too complicated to set up.

Rapidspike balances the two - and manages to be extremely useful and usable for both beginner and expert. Only issue really is that upon first using the service it can take a little time to get used to the interface to find things. But it's such a minor point as overall Rapidspike offers a service that is absolutely critical in managing sites for my clients.


Lennon S.
Industry: Information Technology & Services
Company size: 2-10 Employees

Rating only

Reviewed on 2016/11/22
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Adele B.
Industry: Government Administration
Company size: 5 001-10 000 Employees

Piece of mind, value and responsive

Used Daily for 2+ years
Reviewed on 2019/01/25
Review Source: Capterra

I cannot recommend RapidSpike highly enough.
The features are amazing and the team behind the system are amazingly helpful, responsive and extra helpful. They are always willing to help and really like feedback on their product - which is forever evolving! These suppliers are a joy to work with (and you cannot say that often)!

Pros

The RapidSpike system is one of the most important my team has, helping us to monitor our customer's digital experience, across a number of online interfaces (from various suppliers, website and servers).
The sheer breadth of features is astounding for the cost and the piece of mind it provides is priceless.
With RapidSpike in place, I can monitor those poor performing services/suppliers, or those servers that go offline too often, and I can even monitor for data breaches and hacking! There is no other single tool that I'm aware of that can offer this many digital goodies to the same high quality or for the same budget.

Cons

Nothing. Every aspect of it is useful and we utilise all of the features on offer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alanna H.
Company size: 201-500 Employees

Excellent tool, great support!

Used Daily for 1-5 months
Reviewed on 2017/11/16
Review Source: Capterra

Pros

I love the alerts and the variety of alerts you can set up with your site and the way it works with GA.

Cons

Might just be me, but I keep forgetting where options are. Maybe UI could be a bit more intuitive! I also wish it came with more IPMs and User Journeys - both for Pro and Enterprise versions.

Response from RapidSpike

Hi Alanna,

We will be doing a lot of work on our plans and pricing in the new year so hopefully they'll be even more value for you .

We are continuously trying to improve our UI so will take your comments onboard!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Airlines/Aviation
Company size: 51-200 Employees

Great product delivered by an awesome team

Used Daily for 1+ year
Reviewed on 2019/03/08
Review Source: Capterra

Our company needed to select a monitoring tool for our web platforms.
Having worked with other big providers previously, I took some time looking for a cheaper alternative. To my surprise, not only is this product way cheaper but also way more powerful.

We are now in a situation where this product open so much options, if you a bit technical, that we can't internally follow up all the possible use we would like to implement.

Internal and external SLA process, test automation included in our release management

Finally, you can have a great product but, without great people behind it will be a bad choice. My experience RapidSpike team have always been awesome from the first contact.

Pros

- Broad range of monitoring tools provided
- Control we can have on the product E.g. we can define ourselves powerful user journey scenario
- Awesome people behind the product delivering a quality of service I've never seen before.
- Value for the price is unbeatable

This is the type of monitoring tool you can't ignore and, within the market, I can only gives the highest recommandation for this specific product.

Cons

- Take some time master the navigation between all the options.
- The licence management is a bit complex due to the number of monitoring options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tiffany P.
Industry: Government Administration
Company size: 5 001-10 000 Employees

Value for money

Used Daily for 6-12 months
Reviewed on 2019/01/25
Review Source: Capterra

I am responsible for managing a large number of sites that handle payments and any downtime can be disastrous for our clients. Without Rapidspike, our jobs would be 100% harder and previous attempts to find services swuch as Rapidspike have either been way too costly or far too complicated to set up.

Rapidspike balances the two - and manages to be extremely useful and usable for both beginner and expert. Only issue really is that upon first using the service it can take a little time to get used to the interface to find things. But it's such a minor point as overall Rapidspike offers a service that is absolutely critical in managing sites for my clients.

Pros

- customisable
- strong documentation
- relatively simple to use
- provides a service essential for monitoring and maintaining websites at an affordable price
- responsive customer support
- open to ideas on improvements or new features

Cons

- Can be a little daunting for new users
- some of the terminology used can be a bit jargonistic

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,8/10
Based on 14 user ratings
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RapidSpike Pricing

RapidSpike Pricing

Starting from
£500,00/year
Free Trial
Subscription
Value for money

Pricing is based on a monthly subscription. Pricing plans are based on the data capacity you need plus how many core monitoring, performance and security features you need. There are no hidden charges and all pricing is visible on the company website.

Pricing is based on a monthly subscription. Pricing plans are based on the data capacity you need plus how many core monitoring, performance and security features you need. There are no hidden charges and all pricing is visible on the company website.

Value for Money
4,9/5
Based on 14 user ratings
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RapidSpike Features

RapidSpike Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,8/5
Based on 14 user ratings
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Categories

Additional information for RapidSpike

Additional information for RapidSpike

Key features of RapidSpike

  • Codefree selenium tests
  • Intelligent page monitoring
  • Real user monitoring
  • Synthetic testing
  • Synthetic user journey monitoring
  • Uptime monitoring
  • Web performance monitoring
  • Web test automation

Benefits

Insights to improve your online performance: Intelligent page monitoring to track & measure performance using Google Lighthouse Audits, Benchmarks, worst offenders, geo-tagging, HAR comparisons, issue debugging, screenshots, multiple browsers, global locations, RS Scores, 3rd party breakdown and more to improve you digital platform.

5 minute data breach detection: RapidSpike is able to detect Magecart type attacks in under 5 minutes (12 day average) to help reduce the time of exposure to data breaches which often last for weeks or even months, saving you the cost of damage from loss of money, reputation and ICO fines.

Analyse your true user experience with RUM: Real User Monitoring records live data to deliver insight on vital traffic performance metrics for truly global insights and a rich data history from all over the world to help you understand & improve your global footprint.

Assure Critical User Journeys: Take control by measuring your critical platform processes directly just as your users & 3rd parties do. Create, build & manage self service journey or let us manage them for you.

Keep the lights on with Uptime & Assurance: Keep your digital platform live at all times with uptime, availability monitoring & platform assurance.

Track your popularity with SEO Ranking: Track ongoing SEO performance with a variety of useful metrics from leading providers.

API monitoring for more complex needs: Monitor your API endpoints or create your own scripts to send data & we'll do the rest.

Configure dashboards, send insight reports & create public views for better visibility & understanding: Dashboard Widgets, Actionable Insights Executive Insights, Reports TV Mode, Public Status Pages, Dynamic Badges, Maintenance Windows, White-labelling

Don’t take risks by running Security Checking: Quick security checks ensuring your are not open to an easy attack or being prepped for one. Port Scanning, SSL Cipher Configuration, Google Safe Browsing

Attack prevention with Malicious User Detection: Targeted by attackers? Get early warning of an impending security issues & obtain blocklists.

Scheduled perimeter vulnerability scans that detect security risks across all your digital assets: Single scan view, Schedule daily to yearly scanning, Audit & compliance, Platform based (Wordpress, Joomla, Drupal, Silverstripe)

Alerting across multiple platforms with redundancy checking & supported by experts: SMS, Voice, Email, Integrations: Slack, Service Now, PagerDuty, Microsoft TS, Webhooks, Live Chat, Support Tickets, Account Manager

RapidSpike FAQs

RapidSpike FAQs

Below are some frequently asked questions for RapidSpike.

Q. What type of pricing plans does RapidSpike offer?

RapidSpike offers the following pricing plans:

Starting from: £500,00/year

Pricing model: Subscription

Free Trial: Available

Pricing is based on a monthly subscription. Pricing plans are based on the data capacity you need plus how many core monitoring, performance and security features you need. There are no hidden charges and all pricing is visible on the company website.

Q. What are the main features of RapidSpike?

RapidSpike offers the following features:

  • Codefree selenium tests
  • Intelligent page monitoring
  • Real user monitoring
  • Synthetic testing
  • Synthetic user journey monitoring
  • Uptime monitoring
  • Web performance monitoring
  • Web test automation

Q. Who are the typical users of RapidSpike?

RapidSpike has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does RapidSpike support?

RapidSpike supports the following languages:

English

Q. What type of pricing plans does RapidSpike offer?

RapidSpike has the following pricing plans:

Subscription

Q. Does RapidSpike support mobile devices?

We do not have any information about what devices RapidSpike supports

Q. What other apps does RapidSpike integrate with?

RapidSpike integrates with the following applications:

Google Analytics, PagerDuty, PagerDuty, Slack

Q. What level of support does RapidSpike offer?

RapidSpike offers the following support options:

Online Support, Phone Support, Knowledge Base, Video Tutorials, Forum, FAQs