RapidSpike

RapidSpike

Improves & protects your customers digital experience

4.9/5 (14 reviews)

RapidSpike Overview

Our platform is built in wholly in the cloud using advanced technology design principles that make us more efficient than our competitors, enabling a lower cost for SMEs but robust enough for our enterprise clients.

RapidSpike focuses on 3 key customer interactions: basic platform needs, user experience and trust. Our platform acts like a customer, provides the detail of a technical expert and reports like a board executive, pinpointing issues and presenting them back as easy to digest, actionable insights. This helps our clients understand & improve their digital platforms which increases revenue conversion, user happiness and improves their online reputation.

Acting as a customer also enables us to detect website skimming (or MageCart) type attacks in under 5 minutes which normally take 12 days to discover, usually via 3rd parties that the company who is being attacked cannot control.

Recently, British Airways suffered a MageCart attack that lasted over two weeks. It affected 380,000 customers. If they'd been using RapidSpike, fewer than 100 would be affected. That's a 99.9% reduction in exposure, no press and no ICO fine. RapidSpike alerts you within 5 minutes of a breach to save money and keep your reputation intact.

Pricing

Starting from
£8,30/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

RapidSpike Reviews

Overall rating
4.9/5
100% positive reviews
13
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Adele B.

Piece of mind, value and responsive

Used Daily for 2+ years
Reviewed on 2019/01/25
Review Source: Capterra

I cannot recommend RapidSpike highly enough.
The features are amazing and the team behind the system are amazingly helpful, responsive and extra helpful. They are always willing to help and really like feedback on their product - which is forever evolving! These suppliers are a joy to work with (and you cannot say that often)!

Pros

The RapidSpike system is one of the most important my team has, helping us to monitor our customer's digital experience, across a number of online interfaces (from various suppliers, website and servers).
The sheer breadth of features is astounding for the cost and the piece of mind it provides is priceless.
With RapidSpike in place, I can monitor those poor performing services/suppliers, or those servers that go offline too often, and I can even monitor for data breaches and hacking! There is no other single tool that I'm aware of that can offer this many digital goodies to the same high quality or for the same budget.

Cons

Nothing. Every aspect of it is useful and we utilise all of the features on offer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Great product delivered by an awesome team

Used Daily for 1+ year
Reviewed on 2019/03/08
Review Source: Capterra

Our company needed to select a monitoring tool for our web platforms.
Having worked with other big providers previously, I took some time looking for a cheaper alternative. To my surprise, not only is this product way cheaper but also way more powerful.

We are now in a situation where this product open so much options, if you a bit technical, that we can't internally follow up all the possible use we would like to implement.

Internal and external SLA process, test automation included in our release management

Finally, you can have a great product but, without great people behind it will be a bad choice. My experience RapidSpike team have always been awesome from the first contact.

Pros

- Broad range of monitoring tools provided
- Control we can have on the product E.g. we can define ourselves powerful user journey scenario
- Awesome people behind the product delivering a quality of service I've never seen before.
- Value for the price is unbeatable

This is the type of monitoring tool you can't ignore and, within the market, I can only gives the highest recommandation for this specific product.

Cons

- Take some time master the navigation between all the options.
- The licence management is a bit complex due to the number of monitoring options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tiffany P.

Value for money

Used Daily for 6-12 months
Reviewed on 2019/01/25
Review Source: Capterra

I am responsible for managing a large number of sites that handle payments and any downtime can be disastrous for our clients. Without Rapidspike, our jobs would be 100% harder and previous attempts to find services swuch as Rapidspike have either been way too costly or far too complicated to set up.

Rapidspike balances the two - and manages to be extremely useful and usable for both beginner and expert. Only issue really is that upon first using the service it can take a little time to get used to the interface to find things. But it's such a minor point as overall Rapidspike offers a service that is absolutely critical in managing sites for my clients.

Pros

- customisable
- strong documentation
- relatively simple to use
- provides a service essential for monitoring and maintaining websites at an affordable price
- responsive customer support
- open to ideas on improvements or new features

Cons

- Can be a little daunting for new users
- some of the terminology used can be a bit jargonistic

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Kyle T.

Best most full featured uptime monitoring service available on the market

Used Daily for 1+ year
Reviewed on 2019/02/15
Review Source: Capterra

Pros

Ticks almost every box possible in terms of features. Allows us to monitor all of our sites within one interface.
A quick to respond customer support, with some of the features and changes I've suggested actually being implemented.
Wide range of notification abilities

Cons

The interface can be a bit hard to get your head around, but I know RS are making positive changes in the right direction

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Neil L.

RapidSpike Review

Used Weekly for 1+ year
Reviewed on 2017/09/25
Review Source: Capterra

Not having to wait for the public to tell us when sites are down - we know before them and can track issues over time

Pros

It's easy to get going quickly and start monitoring sites straight away
Alerts can be tailored to work around reboots (e.g. reduce to 30 min outages for alerting)
Its free version is pretty good
It provides a public status page
Able to export data from reports
It has integrations to other products

Cons

The UI can be confusing - there are too many areas where settings can be made. The terminology is often unexplained (monitors vs websites). Some settings have to be made via the user account, which is unexpected

Some parts are too complex or not needed for me as a digital practitioner - perhaps more geared to the server crowd

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

RapidSpike Pricing

Starting from
£8,30/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on a monthly subscription. Pricing plans are based on the data capacity you need plus how many core monitoring, performance and security features you need. There are no hidden charges and all pricing is visible on the company website.

Trial: FREE for 14 days
One (Standard): £10 per month - upto 50 websites - core features
Stream (Advanced): £41 per month paid annually £49 monthly) - upto 100 websites - improved features
River (Professional): £125 per month paid annually £149 monthly - upto 250 websites - all features unlocked
Ocean (Enterprise): £250 per month paid annually £299 monthly upto 500 websites - all features unlocked

RapidSpike Features

  • API
  • Alerts / Escalation
  • Auditing
  • Monitoring
  • Real Time Data

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Application Integration
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for RapidSpike

Key features of RapidSpike

  • Codefree selenium tests
  • Intelligent page monitoring
  • Real user monitoring
  • Synthetic testing
  • Synthetic user journey monitoring
  • Uptime monitoring
  • Web performance monitoring
  • Web test automation

Benefits

Insights to improve your online performance: Intelligent page monitoring to track & measure performance using Google Lighthouse Audits, Benchmarks, worst offenders, geo-tagging, HAR comparisons, issue debugging, screenshots, multiple browsers, global locations, RS Scores, 3rd party breakdown and more to improve you digital platform.

5 minute data breach detection: RapidSpike is able to detect Magecart type attacks in under 5 minutes (12 day average) to help reduce the time of exposure to data breaches which often last for weeks or even months, saving you the cost of damage from loss of money, reputation and ICO fines.

Analyse your true user experience with RUM: Real User Monitoring records live data to deliver insight on vital traffic performance metrics for truly global insights and a rich data history from all over the world to help you understand & improve your global footprint.

Assure Critical User Journeys: Take control by measuring your critical platform processes directly just as your users & 3rd parties do. Create, build & manage self service journey or let us manage them for you.

Keep the lights on with Uptime & Assurance: Keep your digital platform live at all times with uptime, availability monitoring & platform assurance.

Track your popularity with SEO Ranking: Track ongoing SEO performance with a variety of useful metrics from leading providers.

API monitoring for more complex needs: Monitor your API endpoints or create your own scripts to send data & we'll do the rest.

Configure dashboards, send insight reports & create public views for better visibility & understanding: Dashboard Widgets, Actionable Insights Executive Insights, Reports TV Mode, Public Status Pages, Dynamic Badges, Maintenance Windows, White-labelling

Don’t take risks by running Security Checking: Quick security checks ensuring your are not open to an easy attack or being prepped for one. Port Scanning, SSL Cipher Configuration, Google Safe Browsing

Attack prevention with Malicious User Detection: Targeted by attackers? Get early warning of an impending security issues & obtain blocklists.

Scheduled perimeter vulnerability scans that detect security risks across all your digital assets: Single scan view, Schedule daily to yearly scanning, Audit & compliance, Platform based (Wordpress, Joomla, Drupal, Silverstripe)

Alerting across multiple platforms with redundancy checking & supported by experts: SMS, Voice, Email, Integrations: Slack, Service Now, PagerDuty, Microsoft TS, Webhooks, Live Chat, Support Tickets, Account Manager

RapidSpike FAQs

Below are some frequently asked questions for RapidSpike.

Q. What type of pricing plans does RapidSpike offer?

RapidSpike offers the following pricing plans:

Starting from: £8,30/month

Pricing model: Subscription

Free Trial: Available

Pricing is based on a monthly subscription. Pricing plans are based on the data capacity you need plus how many core monitoring, performance and security features you need. There are no hidden charges and all pricing is visible on the company website.

Trial: FREE for 14 days
One (Standard): £10 per month - upto 50 websites - core features
Stream (Advanced): £41 per month paid annually £49 monthly) - upto 100 websites - improved features
River (Professional): £125 per month paid annually £149 monthly - upto 250 websites - all features unlocked
Ocean (Enterprise): £250 per month paid annually £299 monthly upto 500 websites - all features unlocked

Q. What are the main features of RapidSpike?

RapidSpike offers the following features:

  • Codefree selenium tests
  • Intelligent page monitoring
  • Real user monitoring
  • Synthetic testing
  • Synthetic user journey monitoring
  • Uptime monitoring
  • Web performance monitoring
  • Web test automation

Q. Who are the typical users of RapidSpike?

RapidSpike has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does RapidSpike support?

RapidSpike supports the following languages:

English

Q. What type of pricing plans does RapidSpike offer?

RapidSpike has the following pricing plans:

Subscription

Q. Does RapidSpike support mobile devices?

We do not have any information about what devices RapidSpike supports

Q. What other apps does RapidSpike integrate with?

RapidSpike integrates with the following applications:

Google Analytics, PagerDuty, PagerDuty, Slack

Q. What level of support does RapidSpike offer?

RapidSpike offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials