PhoneBurner

Power dialer & outbound sales acceleration software for SMBs

4,8 /5 (133 reviews) Write a Review!

PhoneBurner Overview

What is PhoneBurner?

PhoneBurner is a Power Dialer and Sales Acceleration platform that increases productivity on the phone by 447% - without any additional software. Our system automates repetitive workflows, and helps sales reps have 3-4 times more live conversations. More talk time. Less tasks. More opportunities to close deals.

Our software is cloud based and installation free. Users can log in from anywhere, and conduct dial sessions using any phone or our softphone. Enjoy 100% delay free connections. No awkward pause. No delay. No dropped calls.

Included CRM (API, Salesforce and other integrations available) allows users to intelligently filter leads for better dial sessions. Dial 60-80 contacts per hour. Instantly drop voicemails, and send customized emails based on call outcome. Customize disposition sets, take notes, schedule follow-ups, and more. Call Recording, Call Transfer, and Local ID are available.

PhoneBurner's proprietary SmartSender feature allows for the creation of resource SmartPacks (individual or groups of documents, images, video, web links, etc.) that can be instantly added to emails. Users are alerted in real-time when emails are opened, links clicked, videos watched, attachments viewed, etc. for perfectly timed follow-up. SmartSender is also integrated with "Retargeting" enabling users to serve targeted ads to contacts as they browse the web, Facebook, or Twitter.

PhoneBurner team accounts include administrative controls, advanced real-time reporting and analytics, LeadStream smart lead distribution, and automated content sharing including call scripts, disposition sets, emails, and more. Volume discounts are available based on team size and term length.

PhoneBurner Overview

Pricing

Starting from
US$149,00/month

Pricing options

Free Trial
Subscription
Value for money

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.


PhoneBurner Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Dial up to 80 contacts per hour with our intuitive, feature-rich interface
Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline
Intelligently and automatically distribute leads to your team, using highly customizable rules.
Create detailed reports to track agent and team performance using real-time and historical analytics.
Customize dialer buttons to perform your desired actions based on any call result. Drop voicemails, send emails, apply tags, move contacts into folders or add to do-not-call list, and more.
Use our intuitive sales CRM to manage contacts with ease and clarity. Or integrate with whatever CRM you use today.
Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed fast!
Send a personalized email after any call outcome with one click. Track email opens, link clicks, video views and more.
PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.
PhoneBurner video PhoneBurner screenshot: Dial up to 80 contacts per hour with our intuitive, feature-rich interface PhoneBurner screenshot: Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline PhoneBurner screenshot: Intelligently and automatically distribute leads to your team, using highly customizable rules. PhoneBurner screenshot: Create detailed reports to track agent and team performance using real-time and historical analytics. PhoneBurner screenshot: Customize dialer buttons to perform your desired actions based on any call result. Drop voicemails, send emails, apply tags, move contacts into folders or add to do-not-call list, and more. PhoneBurner screenshot: Use our intuitive sales CRM to manage contacts with ease and clarity. Or integrate with whatever CRM you use today. PhoneBurner screenshot: Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed fast! PhoneBurner screenshot: Send a personalized email after any call outcome with one click. Track email opens, link clicks, video views and more. PhoneBurner screenshot: PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.

PhoneBurner Reviews

PhoneBurner Reviews

Overall rating
4,8
/
5
Excellent
114

Very good
16

Average
3

Poor
0

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,8
Customer Support
4,8
98% recommended this app
Mike M.

PhoneBurner An Amazing Product For Business

The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.


Alexandre M.

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.


Verified Reviewer

Expensive, but a 1 lead can pay for itself!

PhoneBurner has been EXCELLENT! 8/10 for sure. It pays for itself if you convert some leads. It lets you contact a LOT of people. My company still uses it, and is able to product new business for us daily.


Luis S.

Easy to Use

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.


Marie F.

PhoneBurner Actually Makes Cold Calling Fun

It really did make Cold Calling Fun!


Mike M.
Industry: Computer Software
Company size: 2-10 Employees

PhoneBurner An Amazing Product For Business

Used Daily for 2+ years
Reviewed on 2019/02/15
Review Source: Capterra

The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Pros

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Cons

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexandre M.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Best customer service of all 7 call software I used. Outstanding.

Used Daily for 6-12 months
Reviewed on 2019/11/06
Review Source: Capterra

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Response from PhoneBurner

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Financial Services
Company size: 51-200 Employees

Expensive, but a 1 lead can pay for itself!

Used Daily for 2+ years
Reviewed on 2020/09/29
Review Source: Capterra

PhoneBurner has been EXCELLENT! 8/10 for sure. It pays for itself if you convert some leads. It lets you contact a LOT of people. My company still uses it, and is able to product new business for us daily.

Pros

This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc. It calls the home, celll, and then lets you disposition calls

Cons

The worst part is it cant identify fax numbers. On cold calls, you get a lot of those. Everyone loves a good screech of the fax machine.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Luis S.
Industry: Transportation/Trucking/Railroad
Company size: 51-200 Employees

Easy to Use

Used Daily for 1+ year
Reviewed on 2019/03/20
Review Source: Capterra

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Pros

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Cons

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Marie F.
Industry: Financial Services
Company size: 2-10 Employees

PhoneBurner Actually Makes Cold Calling Fun

Used Daily for 6-12 months
Reviewed on 2020/08/11
Review Source: Capterra

It really did make Cold Calling Fun!

Pros

I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder. Also, I found that the calendar makes the lists of names that are ready to be called each day as a reminder.

Cons

I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really tell. So I noticed that whomever I was talking to suddenly became silent and must of hung up without knowig that they did.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 133 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

PhoneBurner Pricing

PhoneBurner Pricing

Starting from
US$149,00/month
Free Trial
Subscription
Value for money

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Value for Money
4,7/5
Based on 133 user ratings
Compare value for money rating with alternatives
Compare with alternatives

PhoneBurner Features

PhoneBurner Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,6/5
Based on 133 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for PhoneBurner

Additional information for PhoneBurner

Key features of PhoneBurner

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

Benefits

- Power dial contacts up to 4x faster
- Drop voicemails in one click (no need to wait for the beep)
- Send one-click emails based on call results
- Streamline workflows with custom disposition sets
- Know when contacts open emails, view attachments, click links
- Increase live answers up to 4x with Local ID
- Record calls for training and quality management
- Transfer calls
- Access real-time reports and analytics
- Get custom reports emailed to you for superior agent management
- Intelligently and automatically distribute leads to your team
- Use our CRM, Salesforce, or integrate with yours

PhoneBurner FAQs

PhoneBurner FAQs

Below are some frequently asked questions for PhoneBurner.

Q. What type of pricing plans does PhoneBurner offer?

PhoneBurner offers the following pricing plans:

Starting from: US$149,00/month

Pricing model: Subscription

Free Trial: Available

Free Trial - no credit card required. Get unlimited dialing for $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

Q. What are the main features of PhoneBurner?

PhoneBurner offers the following features:

  • Access real time reports to measure agent performance
  • Advanced lead search and filtering
  • Call tracking, reporting & analtyics
  • Categorize and tag contacts for seamless lead management
  • Create custom disposition sets
  • Create custom tags for your contacts
  • Create detailed custom reports on the fly or via email
  • Create unlimited custom fields to fit your sales processes
  • Effortlessly schedule follow-ups right from the dialer
  • For outbound call centers
  • Important leads into our/your CRM
  • Included CRM + Salesforce and other integrations, API
  • Instantly leaves a pre-recorded voicemails
  • Instantly send personalized emails
  • Intelligently and automatically distribute leads
  • Organize and manage contact details and history
  • Power dial up to 80 contacts per hour
  • Real-time alerts of email opens, attachment views & more
  • Record your calls
  • Simple import tool included
  • Track contact history, email engagement and more
  • Use your own email server or ours
  • View call & session statistics

Q. Who are the typical users of PhoneBurner?

PhoneBurner has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does PhoneBurner support?

PhoneBurner supports the following languages:

English

Q. What type of pricing plans does PhoneBurner offer?

PhoneBurner has the following pricing plans:

Subscription

Q. Does PhoneBurner support mobile devices?

We do not have any information about what devices PhoneBurner supports

Q. What other apps does PhoneBurner integrate with?

PhoneBurner integrates with the following applications:

HubSpot Marketing Hub, JobDiva, Keap, Mailchimp, NetSuite CRM+, PieSync, Podio, SugarCRM, Zendesk Sell, Zoho CRM

Q. What level of support does PhoneBurner offer?

PhoneBurner offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base