CrazyCall

CrazyCall

Calling App for Customer Service Teams, Call Center & Sales

4.9/5 (34 reviews)

CrazyCall Overview

CrazyCall is a calling software that can help customer service teams, call center, and sales team improve performance. Use features such as an IVR, Mobile App, Call recordings, Auto Dialer, and much more. Plus, thanks to cheap international calls and phone numbers from 75+, you'll be able to take your business globally. The best thing is that it takes less than 5 minutes to get started with CrazyCall! All that for as low as $11 per month.

Pricing

Starting from
US$11,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, Spanish

CrazyCall Reviews

Overall rating
4.9/5
100% positive reviews
30
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Verified Reviewer

Records Your Important Conversations In Case You Forget

Used Daily for 6-12 months
Reviewed on 2018/10/12
Review Source: Capterra

Pros

My job involves a lot of time on the phone talking to clients, stock brokers and fund managers. Since I wear many hats, there are times when I can forget what one person needs or miss something they said during our conversation. This can happen when I’m multitasking and not able to write things down. With the help of CrazyCall, this program has eased the pressure and helped me keep track of my important phone conversations. The recording feature allows me to play back our conversations which I do at the end of the day before work ends. With CrazyCall, I can be more organized and efficient. It teaches me to prioritize my projects accordingly.

Cons

Not much to comment on because I like their service. Perhaps an additional perk would be to add a video conference call feature that is recordable so we can keep track of the conversations.

Response from CrazyCall

Thanks for sharing your thoughs! We're really happy we can help with your day-to-day work :)

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Konstantinos K.

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

Used Daily for 6-12 months
Reviewed on 2017/01/17
Review Source: GetApp

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Pros

Easy to administer at all levels, general settings, users and campaigns
Flexible scripting tool
Very good sound quality
Exceptional customer service
Team very responsive to customer requests
Integrated email functionality

Cons

Inbound functionality not yet developed
No custom report building capabilities
SMS/social media not integrated

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

An extremely easy to use program that we can access from any browser, a wonderful feature.

Used Daily for 1+ year
Reviewed on 2018/05/07
Review Source: Capterra

Pros

It has raised our level of organization and management more than any other addition to our current workflow. It's helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.

Cons

Initially we were concerned that the connection through web browsers could be compromised, but network quality has generally been excellent. After having used it for just a little bit of time, we're very satisfied with CrazyCall.

Response from CrazyCall

Thanks for the 5 stars! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Karla L.

Good sound quality

Used Daily for 6-12 months
Reviewed on 2018/06/27
Review Source: Capterra

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Pros

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Cons

The download of information from the cloud is usually somewhat slow.

Response from CrazyCall

Hi Karla,
thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Easy and Simple to use

Used Daily for 6-12 months
Reviewed on 2018/08/27
Review Source: Capterra

Pros

Covers all the necessary features for customer service. File transfer is not featured by most software similar to CrazyCall. The process of our call documentation did change after we discovered CrazyCall. The support team was easy to contact regarding our problems and difficulties.

Cons

The team had a difficulty with the setup for a while, but after contacting the support team, it was then easily setup. No more further disadvantages faced while using CrazyCall.

Response from CrazyCall

Thank you for the review! It keeps us motivated. Our support team says hi! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

CrazyCall Pricing

Starting from
US$11,00/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
CrazyCall offers 3 plans:
Plan Starter: $11 per user, per month.
Plan Team: $22 per user, per month.
Plan Professional: $45 per user, per month.
Apart from subscription fees, final monthly costs will depend on the number of calls made and to which countries.

CrazyCall Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Monitoring
  • Real Time Monitoring
  • Third Party Integration

  • Chat
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Multi-Channel Communication
  • Prioritizing
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Workflow Management

Additional information for CrazyCall

Key features of CrazyCall

  • All calls are recorded and stored in cloud..
  • All key project stats and data in one place.
  • Analyse all inbound & outbound projects data in real-time
  • Automatic dialer available.
  • Browser app
  • Call tracking option available.
  • Conference call option available.
  • Customized password policy.
  • Decide what happens to your incoming calls.
  • Details of previous contacts with every lead and customer..
  • Forward calls to different numbers.
  • Listen to calls made by your team without interruption.
  • Live dashboards and extensive reporting available.
  • Live dashboards with key stats available.
  • Manage, analyze and control outbound & inbound calls
  • Mobile & tablet responsive app
  • Run multiple projects from your account.
  • SSL encryption provided.
  • Schedule follow-up calls manually or use automatic settings,
  • Track effective call time, pauses etc.
  • Visual script creator available.
  • Web & mobile responsive app
  • Web browser add-on
  • Web browser app

Benefits

Mobile App - Manage your business through a mobile app. Manage contacts and call customers and leads from the comfort of your smartphone.
IVR - Improve customers' experience and be more professional. Omit to put them on hold or to redirect their calls for better satisfaction.
Auto Dialer - Call hundreds of numbers with one click. Import your contact list and start contacting your leads right away.
Call monitoring - Track every call you and your agents make - live - through Interactive Dashboards. Or check every little detail with downloadable in-depth reports.
Inbound Calls - Build a reliable helpline and offer your customers an easy way to resolve their issues.
Lead Generation - Turn your website's visitors into paying customers with a personalized pop-up.
Click to Call Widget - Use the easiest solutions to make calls from any webpage you're currently on. Click any phone number you see to make a call.
International phone numbers - Contact customers and leads from all around the world and increase contact rate.
Call scripts - Improve the quality of calls your agents provide and help new agents get quick-started.
Call recording - Don't forget about any call you've made and store your recordings forever.

CrazyCall FAQs

Below are some frequently asked questions for CrazyCall.

Q. What type of pricing plans does CrazyCall offer?

CrazyCall offers the following pricing plans:

Starting from: US$11,00/month

Pricing model: Subscription

Free Trial: Available

14-day free trial, no credit card required.
CrazyCall offers 3 plans:
Plan Starter: $11 per user, per month.
Plan Team: $22 per user, per month.
Plan Professional: $45 per user, per month.
Apart from subscription fees, final monthly costs will depend on the number of calls made and to which countries.

Q. What are the main features of CrazyCall?

CrazyCall offers the following features:

  • All calls are recorded and stored in cloud..
  • All key project stats and data in one place.
  • Analyse all inbound & outbound projects data in real-time
  • Automatic dialer available.
  • Browser app
  • Call tracking option available.
  • Conference call option available.
  • Customized password policy.
  • Decide what happens to your incoming calls.
  • Details of previous contacts with every lead and customer..
  • Forward calls to different numbers.
  • Listen to calls made by your team without interruption.
  • Live dashboards and extensive reporting available.
  • Live dashboards with key stats available.
  • Manage, analyze and control outbound & inbound calls
  • Mobile & tablet responsive app
  • Run multiple projects from your account.
  • SSL encryption provided.
  • Schedule follow-up calls manually or use automatic settings,
  • Track effective call time, pauses etc.
  • Visual script creator available.
  • Web & mobile responsive app
  • Web browser add-on
  • Web browser app

Q. Who are the typical users of CrazyCall?

CrazyCall has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does CrazyCall support?

CrazyCall supports the following languages:

English, Spanish

Q. What type of pricing plans does CrazyCall offer?

CrazyCall has the following pricing plans:

Subscription

Q. Does CrazyCall support mobile devices?

We do not have any information about what devices CrazyCall supports

Q. What other apps does CrazyCall integrate with?

CrazyCall integrates with the following applications:

Pipedrive, Zapier

Q. What level of support does CrazyCall offer?

CrazyCall offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support