Channels

Power up your customer service

4,8 /5 (36 reviews) Write a Review!

Channels Overview

What is Channels?

Channels is the only app you need to power up your customer service! Thanks to integrations with platforms such as Shopify, Magento, and Pipedrive, Channels will show you crucial customer details right when they call you. So you can get straight to the point of the conversation and put an end to the interview-like customer support phone calls! Besides that, Channels lets you build an IVR system and comes with useful features such as International Phone Numbers, Call Recordings, and a Mobile App.

Channels Overview

Pricing

Starting from
US$24,00/month

Pricing options

Free Trial
Subscription
Value for money

Channels offers a seven day free trial, with no credit card required. Paid versions of Channels are available in two subscription types; Basic and Pro:
Basic: $29/month when paid monthly (or $24/month when paid annually)
Pro: $49/month when paid monthly (or $39/month when paid annually)


Channels Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, Spanish

Media

Customer Card with all customer details. Presented to you when you need it the most.
Fit Channels into your workflow with various integrations.
IVR - connect callers directly to the right agent.
Contacts - organize and manage all of the most important customer details such as past touchpoints and call recordings.
Click-to-Call Widget - make calls from any webpage you're on.
Mobile App - Handle customer calls no matter time and place.
Make your LiveChat more versatile and offer Callback requests when the situation requires it.
Channels screenshot: Customer Card with all customer details. Presented to you when you need it the most. Channels screenshot: Fit Channels into your workflow with various integrations. Channels screenshot: IVR - connect callers directly to the right agent. Channels screenshot: Contacts - organize and manage all of the most important customer details such as past touchpoints and call recordings. Channels screenshot: Click-to-Call Widget - make calls from any webpage you're on. Channels screenshot: Mobile App - Handle customer calls no matter time and place. Channels screenshot: Make your LiveChat more versatile and offer Callback requests when the situation requires it.

Channels Reviews

Channels Reviews

Overall rating
4,8
/
5
Excellent
30

Very good
6

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,7
Ease of Use
4,7
Customer Support
5
100% recommended this app
Konstantinos K.

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to...

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys


Karla L.

Good sound quality

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.


Holly K.

Well Price but a Little Clunky to Use

CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.


Kacper P.

Best inteligent for yours call center

I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance.

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate.

I would never change this soft for any else.


Iliana D.

Great tool for sales teams

We are able to keep a full pipeline thanks to them.


Konstantinos K.
Industry: Accounting
Company size: 2-10 Employees

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

Used Daily for 6-12 months
Reviewed on 2017/01/17
Review Source: GetApp

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Pros

Easy to administer at all levels, general settings, users and campaigns
Flexible scripting tool
Very good sound quality
Exceptional customer service
Team very responsive to customer requests
Integrated email functionality

Cons

Inbound functionality not yet developed
No custom report building capabilities
SMS/social media not integrated

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Karla L.

Good sound quality

Used Daily for 6-12 months
Reviewed on 2018/06/27
Review Source: Capterra

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Pros

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Cons

The download of information from the cloud is usually somewhat slow.

Response from CrazyCall

Hi Karla,
thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Holly K.
Industry: Information Technology & Services
Company size: 11-50 Employees

Well Price but a Little Clunky to Use

Used Weekly for 1-5 months
Reviewed on 2019/10/16
Review Source: Capterra

CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.

Pros

It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.

Cons

The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.

Response from CrazyCall

Thanks for the review Holly!

There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know

P.S. Our support says Hi!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Kacper P.
Industry: Information Technology & Services
Company size: 11-50 Employees

Best inteligent for yours call center

Reviewed on 2016/01/08
Review Source: GetApp

I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance.

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate.

I would never change this soft for any else.

Pros

Complete solution that could rise your sales team performance
Still growing and adding great functions
Best customer service ever

Rating breakdown

Value for Money
Ease of Use
Customer Support

Iliana D.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Great tool for sales teams

Used Daily for 6-12 months
Reviewed on 2018/09/26
Review Source: Capterra

We are able to keep a full pipeline thanks to them.

Pros

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Cons

We had to go through their initial launch phase, - they improved their tool and service very quickly

Response from CrazyCall

Thanks Iliana, it's awesome to hear we can help you :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 36 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Channels Pricing

Channels Pricing

Starting from
US$24,00/month
Free Trial
Subscription
Value for money

Channels offers a seven day free trial, with no credit card required. Paid versions of Channels are available in two subscription types; Basic and Pro:
Basic: $29/month when paid monthly (or $24/month when paid annually)
Pro: $49/month when paid monthly (or $39/month when paid annually)

Channels offers a seven day free trial, with no credit card required. Paid versions of Channels are available in two subscription types; Basic and Pro:
Basic: $29/month when paid monthly (or $24/month when paid annually)
Pro: $49/month when paid monthly (or $39/month when paid annually)

Value for Money
4,9/5
Based on 36 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Channels Features

Channels Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,7/5
Based on 36 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Channels

Additional information for Channels

Key features of Channels

  • All calls are recorded and stored in cloud..
  • All key project stats and data in one place.
  • Analyse all inbound & outbound projects data in real-time
  • Automatic dialer available.
  • Browser app
  • Call tracking option available.
  • Conference call option available.
  • Customized password policy.
  • Decide what happens to your incoming calls.
  • Details of previous contacts with every lead and customer..
  • Forward calls to different numbers.
  • Listen to calls made by your team without interruption.
  • Live dashboards and extensive reporting available.
  • Live dashboards with key stats available.
  • Manage, analyze and control outbound & inbound calls
  • Mobile & tablet responsive app
  • Run multiple projects from your account.
  • SSL encryption provided.
  • Schedule follow-up calls manually or use automatic settings,
  • Track effective call time, pauses etc.
  • Visual script creator available.
  • Web & mobile responsive app
  • Web browser add-on
  • Web browser app

Benefits

1.) Leverage customer data from your favorite eCommerce platforms
Channels integrates with various eCommerce platforms such as Shopify and Magento and pull crucial customer data from them. Then, when your customers are calling, Channels presents this data, including Full name, company, role, latest orders and calls so instead of asking endless questions you can get straight to the point of the conversation.
2.) Tap Right Into Your Customers’ Needs
Every customer is a different story with different needs. Some like to resolve an issue by chatting on LiveChat while others prefer to call your company. Make sure you satisfy your whole customer base.
3.) Increase Customer Satisfaction
Customer Service is a perfect solution to keep your customers happy. Resolve their issues fast, connect them to the right agent and limit the friction between them and the solution.
4.) Flexibility At Your Hands
Customer service should not limit your capabilities but rather be a part of your work. Channels comes with various solutions such as a Mobile App or a Click-to-Call widget to help you handle customer support calls no matter the time and place for maximum flexibility.

Channels FAQs

Channels FAQs

Below are some frequently asked questions for Channels.

Q. What type of pricing plans does Channels offer?

Channels offers the following pricing plans:

Starting from: US$24,00/month

Pricing model: Subscription

Free Trial: Available

Channels offers a seven day free trial, with no credit card required. Paid versions of Channels are available in two subscription types; Basic and Pro: Basic: $29/month when paid monthly (or $24/month when paid annually) Pro: $49/month when paid monthly (or $39/month when paid annually)

Q. What are the main features of Channels?

Channels offers the following features:

  • All calls are recorded and stored in cloud..
  • All key project stats and data in one place.
  • Analyse all inbound & outbound projects data in real-time
  • Automatic dialer available.
  • Browser app
  • Call tracking option available.
  • Conference call option available.
  • Customized password policy.
  • Decide what happens to your incoming calls.
  • Details of previous contacts with every lead and customer..
  • Forward calls to different numbers.
  • Listen to calls made by your team without interruption.
  • Live dashboards and extensive reporting available.
  • Live dashboards with key stats available.
  • Manage, analyze and control outbound & inbound calls
  • Mobile & tablet responsive app
  • Run multiple projects from your account.
  • SSL encryption provided.
  • Schedule follow-up calls manually or use automatic settings,
  • Track effective call time, pauses etc.
  • Visual script creator available.
  • Web & mobile responsive app
  • Web browser add-on
  • Web browser app

Q. Who are the typical users of Channels?

Channels has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Channels support?

Channels supports the following languages:

English, Spanish

Q. What type of pricing plans does Channels offer?

Channels has the following pricing plans:

Subscription

Q. Does Channels support mobile devices?

Channels supports the following devices:

Android, iPhone

Q. What other apps does Channels integrate with?

Channels integrates with the following applications:

Booking Automation, CallTrackingMetrics, HotelKey, LiveChat, Magento Commerce, Pipedrive, Shopify

Q. What level of support does Channels offer?

Channels offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support