About Channels

Channels is the only app you need to power up your customer service! Thanks to integrations with platforms such as Shopify, Magento, and Pipedrive, Channels will show you crucial customer details right when they call you. So you can get straight to the point of the conversation and put an end to the interview-like customer support phone calls! Besides that, Channels lets you build an IVR system and comes with useful features such as International Phone Numbers, Call Recordings, and a Mobile App.

Key benefits of Channels

1.) Leverage customer data from your favorite eCommerce platforms
Channels integrates with various eCommerce platforms such as Shopify and Magento and pull crucial customer data from them. Then, when your customers are calling, Channels presents this data, including Full name, company, role, latest orders and calls so instead of asking endless questions you can get straight to the point of the conversation.
2.) Tap Right Into Your Customers’ Needs
Every customer is a different story with different needs. Some like to resolve an issue by chatting on LiveChat while others prefer to call your company. Make sure you satisfy your whole customer base.
3.) Increase Customer Satisfaction
Customer Service is a perfect solution to keep your customers happy. Resolve their issues fast, connect them to the right agent and limit the friction between them and the solution.
4.) Flexibility At Your Hands
Customer service should not limit your capabilities but rather be a part of your work. Channels comes with various solutions such as a Mobile App or a Click-to-Call widget to help you handle customer support calls no matter the time and place for maximum flexibility.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English, Spanish

Images

Customer Card with all customer details. Presented to you when you need it the most.
Fit Channels into your workflow with various integrations.
IVR - connect callers directly to the right agent.
Contacts - organize and manage all of the most important customer details such as past touchpoints and call recordings.
Click-to-Call Widget - make calls from any webpage you're on.
Mobile App - Handle customer calls no matter time and place.
Make your LiveChat more versatile and offer Callback requests when the situation requires it.
View 8 more
Channels screenshot: Customer Card with all customer details. Presented to you when you need it the most. Channels screenshot: Fit Channels into your workflow with various integrations. Channels screenshot: IVR - connect callers directly to the right agent. Channels screenshot: Contacts - organize and manage all of the most important customer details such as past touchpoints and call recordings. Channels screenshot: Click-to-Call Widget - make calls from any webpage you're on. Channels screenshot: Mobile App - Handle customer calls no matter time and place. Channels screenshot: Make your LiveChat more versatile and offer Callback requests when the situation requires it.

Features

Total features of Channels: 97

  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Event Triggered Actions
  • File Transfer
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Country
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple Scripts
  • On-Demand Recording
  • Onboarding
  • Outbound Call Center
  • Password Management
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Softphone Software
  • Status Tracking
  • Third Party Integrations
  • Time Clock
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Visitor Tracking
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Widgets

Alternatives

VICIdial

4,7
#1 Alternative to Channels
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or...

CloudTalk

4,6
#2 Alternative to Channels
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

LiveAgent

4,7
#3 Alternative to Channels
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Genesys Cloud

4,1
#4 Alternative to Channels
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

Reviews

Overall rating

4,8 /5
(36)
Value for Money
4,9/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
5/5

Already have Channels?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 36
Konstantinos K.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to...

Reviewed on 2017/01/17

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns...

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Pros

Easy to administer at all levels, general settings, users and campaigns
Flexible scripting tool
Very good sound quality
Exceptional customer service
Team very responsive to customer requests
Integrated email functionality

Cons

Inbound functionality not yet developed
No custom report building capabilities
SMS/social media not integrated

Karla L.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good sound quality

Reviewed on 2018/06/27

It is a fairly easy to use application and as you get involved with it your knowledge increases and...

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Pros

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Cons

The download of information from the cloud is usually somewhat slow.

Response from CrazyCall

Hi Karla,
thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

Holly K.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Well Price but a Little Clunky to Use

Reviewed on 2019/10/16

CrazyCall does have good customer support and you can always reach someone when you need...

CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.

Pros

It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.

Cons

The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.

Response from CrazyCall

Thanks for the review Holly!

There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know

P.S. Our support says Hi!

Kacper P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Best inteligent for yours call center

Reviewed on 2016/01/08

I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the...

I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance.

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate.

I would never change this soft for any else.

Pros

Complete solution that could rise your sales team performance
Still growing and adding great functions
Best customer service ever

Iliana D.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for sales teams

Reviewed on 2018/09/26

We are able to keep a full pipeline thanks to them.

We are able to keep a full pipeline thanks to them.

Pros

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Cons

We had to go through their initial launch phase, - they improved their tool and service very quickly

Response from CrazyCall

Thanks Iliana, it's awesome to hear we can help you :)

Showing 5 reviews of 36 Read all reviews

Channels FAQs

Below are some frequently asked questions for Channels.

Channels offers the following pricing plans:

  • Pricing model: Free, Subscription
  • Free Trial: Available

Channels offers a seven day free trial, with no credit card required. Once the trial ends you'll be able to choose one of three plans: - FREE plan, where you'll get a bunch of features and 3 users - PLUS, which costs $29/monthly ($24 annually), which already includes 3 users. Additional one costs $10/monthly ($8 annually) - ADVANCED, which costs $75/monthly ($62) and already included 5 users. Additional one costs $20 ($16 annually)

We do not have any information about Channels features

Channels has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Channels supports the following languages:

English, Spanish

Channels supports the following devices:

Android (Mobile), iPhone (Mobile)

Channels integrates with the following applications:

HubSpot CRM, Integromat, Magento Commerce, Pipedrive, Shopify, Zapier, Zendesk

Channels offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Channels.