Call of Service

Call of Service

Field service management software

4.6/5 (18 reviews)

Call of Service Overview

Schedule (and reschedule) service jobs and dispatch to field workers using drag and drop.
Complete view of business status.
Invoicing & estimates sent to your customers allowing them to digitally sign and approve estimates and pay invoices online (using Stripe).
Track job status.
Customer records management and send automatic appointment reminders via SMS and emails.
Integrates with phone's calendar or any calendar application.
Create ad-hoc reports of records stored in system.

Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Call of Service Reviews

Overall rating
4.6/5
100% positive reviews
11
Excellent
7
Very good
0
Average
0
Poor
0
Terrible
Soubhi A.

Simple & Easy

Reviewed on 2017/03/20
Review Source: Capterra

After trying out several different platforms for my business job scheduling I found Call of Service a very simple and easy platform to work with. The structure of both the App version and Admin Panel are easy to navigate through which is a bonus when you have to enter information from a client who is on the phone. Time is money and a waiting customer on the phone becomes annoyed if kept on the call for too long while you try enter information they will hang up and go. There is no need to jump between 2 pages to alter the Service Items information as they can be directly edited on the job card and any edited information will reflect the invoice.
I was amazed how quickly the updates to the program were, as any suggestions I made to the support team were implemented (other companies told me that they can't make changes or it will cost too much to customize).
My techs in the field love the simplicity of the field App and have been happy with how simple it is to use. The Admin Panel is also very simple to use everything is in front of you, a bonus is all unscheduled jobs appear on the the side as default (when logged into on the computer) when you go to the Schedule page (on other platforms you need to select this every time you go into the schedule page) this is handy as it reminds you of the jobs waiting to be scheduled.
Call of Service has streamlined my bookings and job allocations and has given me more time to do productive work.
A few features that would make Call of Service even better is when it can integrate with accounting software (apparently it is in the pipeline). This feature will make invoicing a breeze while sending all the invoice information to my accounting software.

**Tip don't signup with any company until they let you try a trial version of their platform system as they promise their system can do many things and say they can customize the product to suit your business, but then say it is limited when you sign and get to use it!**

Pros

Easy to use, support was always there even when using the trial version

Cons

No accounting integration

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Excellent so far!

Used Daily for 1-5 months
Reviewed on 2018/05/24
Review Source: Capterra

Pros

The simplicity of the product is a huge plus for us. I know this is a subjective thing but it's not bogged down with features and for us it has just what we need.

The mobile app is specifically for the field worker (admins can log in to the mobile site). For us this is huge b/c with our previous solution there was a single app for field workers and admins, and even though you could control things with roles/rights, both workers and admins saw essentially the same interface. Less than ideal. We want our field workers focused and need the app to be super simple for them to quickly and easily use to get the job done.

Integration: perhaps the biggest things for us. Nearly all similar solutions had zero or nearly no integration beyond accounting (Quickbooks, etc) and payments (Stripe, etc). Call of Service has those and also Zapier integration, which of course opens it up to hundreds of integrations. While the Zapier integration is very basic at the moment they are actively building it out and we've been assured that a robust offering is around the corner.

Support: so far has been fantastic. Very fast, helpful support. They seem to genuinely care about their customers.

Cons

No cons really to speak of for us. So far we are extremely happy. If something changes I'll see about updating this review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Con M.

Great, simple to use, very intuitive application

Used Daily for 6-12 months
Reviewed on 2018/05/23
Review Source: Capterra

The customer support has been excellent. Extremely fast responses from the developer.

Pros

It is easy. Once it is set up and configured properly, any non-technical person can figure it out.
It really is that easy

Cons

It lacks certain features. No Inventory, No integration into accounting software. Very limited in customisation without paying for it

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Danny R.

Great but very slow

Reviewed on 2015/09/20
Review Source: Capterra

The system is great, but very slow.

To refresh takes ages.

We have very fast fibre internet here and its slow with this so I don't know how anyone else gets on.

I would say this is a major issue, its one of those things that you just don't need, you make your systems more efficient, but then deal with the system (that is supposed to make things be more efficient) being very slow, it kind of defeats the point a little bit.

But as I said the system is perfect for us, but its frustratingly slow :(
Mo is a good guy and the Customer service seems very good, we haven't had to deal with them too much as its very intuitive.

So, this should be seen as constructive because you have a good system but it needs to be more responsive.

Thanks
Dan

Response from Call of Service

Thanks for the constructive criticism. We have evaluated the performance of the system and enhanced the overall performance and response time.

Rating breakdown

Ease of Use
Customer Support

Etim T.

We've tried quite a few software's.

Used Daily for 1-5 months
Reviewed on 2017/05/19
Review Source: Capterra

Pros

Ease of use, Ability to schedule jobs that are continuous, Invoice creation, ability to create reports of jobs done or any other report.

It is a very good system, easy on the eye, unlike some other softwares that contain so many features they look clustered.

Cons

One thing i would love to be added is the ability to tick a job as done and not needing to click on start and finish.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Call of Service Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Starting from $40 per month for up to 3 users (Annual Plan) or $49 month by month.
$74 per month for up to 6 users (Annual Plan) or $49 month by month.
$132 per month for 15 users (Annual Plan) or $49 month by month.
$174 per month for unlimited users (Annual Plan) or $49 month by month.

Call of Service Features

  • API
  • Activity Tracking
  • Custom Fields

  • Access Control
  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Call of Service

Key features of Call of Service

Benefits

Fast scheduling: Quickly schedule your mobile staff using drag and drop.
Invoicing: Send estimates and invoices to customers.
Personalized customer service: Track customer database including service history in one place. Automatically send SMS and Email reminders.
Access from anywhere.

Call of Service FAQs

Below are some frequently asked questions for Call of Service.

Q. What type of pricing plans does Call of Service offer?

Call of Service offers the following pricing plans:

Starting from: US$40,00/month

Pricing model: Subscription

Free Trial: Available

Starting from $40 per month for up to 3 users (Annual Plan) or $49 month by month.
$74 per month for up to 6 users (Annual Plan) or $49 month by month.
$132 per month for 15 users (Annual Plan) or $49 month by month.
$174 per month for unlimited users (Annual Plan) or $49 month by month.

Q. What are the main features of Call of Service?

We do not have any information about Call of Service features

Q. Who are the typical users of Call of Service?

Call of Service has the following typical customers:

Mid Size Business, Non Profit, Small Business

Q. What languages does Call of Service support?

Call of Service supports the following languages:

English

Q. What type of pricing plans does Call of Service offer?

Call of Service has the following pricing plans:

Subscription

Q. Does Call of Service support mobile devices?

Call of Service supports the following devices:

Android, iPhone, iPad

Q. What other apps does Call of Service integrate with?

Call of Service integrates with the following applications:

Google Calendar, QuickBooks Online, Stripe, Zapier

Q. What level of support does Call of Service offer?

Call of Service offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials