About Natterbox

Natterbox is a cloud-based business telephony and voice services platform, which provides business communication service between organizations and its customers. The software is any business, whether you're looking to scale rapidly or improve function across a large business.

Natterbox supports organizations across various industries including recruitment, travel, ecommerce, financial services, media, government, utilities and others. Its key customers include Groupon, ETX Capital, Reed.co.uk, Legal & General, Barnardos.

Natterbox provides a scalable and agile Global PBX, which is native in Salesforce CRM.

Natterbox CTI (Computer Telephony Integration) system features click to dial, screen pop and wrap-up codes along with automatic follow-up scheduler and single sign-on with Salesforce. Natterbox logs all inbound and outbound fixed line and cellular call data to its contacts database, accounts or any other custom records.

The software also provides more than 120+ customizable and real time reports in Salesforce for easy monitoring of sales call productivity.

Key benefits of Natterbox

Natterbox is a cloud-based telephony software company. Natterbox platform is highly available and load balanced without any dependency on physical location or datacenter. A truly global phone system. 100% native in Salesforce.

Natterbox CTI (Computer Telephony Integration) saves time for your agent by displaying relevant customer records automatically, capturing all call data, including live notes and taking on the call and pushing them straight into your CRM.

We also provide a scalable personalized customer experience with using dynamic call routing based on any data within CRM, including greeting by name, recognizing open cases and routing on personal preferences.

Natterbox logs all inbound and outbound data to contacts, accounts and custom records, ensuring data accuracy in CRM.

Increases CRM adopting amongst staff thorugh tools like click to dial.

Call recordings are automatically populated in Salesforce and emailed with different storage period options.

Based on information in Salesforce, calls are directed to different people, numbers or phones based on date and time, along with SMS and email alerts.

More than 120 customizable native call reports with access to a dashboard that which summarizes all daily, weekly, monthly and yearly call activities.

Devices

Business size

S M L

Markets

United States, Australia, Japan

Supported Languages

English

Images

Natterbox - Wallboard
Build custom call policies in real time.
AVS in Salesforce Lightning
Admin Home
View 5 more
Natterbox video
Natterbox video
Natterbox screenshot: Natterbox - Wallboard Natterbox screenshot: Build custom call policies in real time. Natterbox screenshot: AVS in Salesforce Lightning Natterbox screenshot: Admin Home

Features

Total features of Natterbox: 30

  • API
  • Activity Tracking
  • Auto-Dialer
  • Automated Scheduling
  • Automatic Call Distribution
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Computer Telephony Integration
  • Customer History
  • Email Alerts
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • PCI DSS Compliance
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Third Party Integration
  • Voice Mail

Alternatives

VICIdial

4,7
#1 Alternative to Natterbox
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or...

Aircall

4,2
#2 Alternative to Natterbox
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system...

Kixie

4,8
#3 Alternative to Natterbox
Better sales, made simple. Kixie is the sales engagement platform that boosts sales team performance with...

Toky

4,4
#4 Alternative to Natterbox
Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call...

Reviews

Overall rating

4,3 /5
(3)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

Already have Natterbox?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 3
Andrew R.
Overall rating
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best of Breed Technology

Reviewed on 2020/06/24

We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say...

We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; [SENSITIVE CONTENT HIDDEN] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. [SENSITIVE CONTENT HIDDEN] was our lead project manager, and [SENSITIVE CONTENT HIDDEN] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox.

The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it.

Pros

The system is extremely flexible and is able to integrate extremely well with salesforce.

Cons

The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu.

Verified Reviewer
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Recently transitioned to Natterbox

Reviewed on 2019/02/15

Pros

Natterbox streamlines day to day tasks and is very simple to use. The dashboard is awesome! It is unbelievable that no one needs phones on their desks anymore! The phone tree is better for customers and reduces hold times. It is really nice that the phone numbers are automatically recorded in Salesforce.

Cons

I really cannot think of anything negative to report. We have been really pleased with our decision to move to Naterbox.

Tom M.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simplifies the Day-To-Day

Reviewed on 2019/02/15

Overall, natterbox has made an improvement in our work place and would happily say that it is the...

Overall, natterbox has made an improvement in our work place and would happily say that it is the right choice for growing businesses

Pros

It truly makes it simple to take calls and keep up with a demanding schedule

Cons

It sometimes distorts the audio on calls

Natterbox FAQs

Below are some frequently asked questions for Natterbox.

Natterbox offers the following pricing plans:

  • Starting from: £15,00
  • Pricing model: Subscription
  • Free Trial: Available

Please contact Natterbox for pricing information.

Natterbox offers the following features:

  • Activity Tracking
  • Auto-Dialer
  • Automatic follow-up scheduler
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Computer telephony integration
  • Customer History
  • Email Alerts
  • Email alert triggered calls
  • Intuitive management portal
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • PCI DSS Compliance
  • Prioritizing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Updates
  • Real time business intelligence reports
  • Receiving
  • Route campaign calls and call multiple devices
  • SMS alert triggered calls
  • Salesforce integration
  • VoIP service

Natterbox has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Natterbox supports the following languages:

English

We do not have any information about what devices Natterbox supports

Natterbox integrates with the following applications:

ExecVision, Gong.io, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Service Cloud

Natterbox offers the following support options:

FAQs, Online Support, Knowledge Base, Phone Support, Video Tutorials

Related categories

See all software categories found for Natterbox.