About Natterbox

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations. Make voice a key digital channel that is fully integrated and managed inside Salesforce with full contact center features including IVR, click-to-dial, call recording, dynamic routing, call coaching, voice transcription, sentiment analysis, plus more.

Pricing starting from:

US$52,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Natterbox

Devices

Business size

S M L

Markets

Albania, Austria, Australia, Azerbaijan, Bosnia & Herzegovina, Belgium, Bulgaria, Canada, Switzerland, China, Cyprus, Czechia, Germany, Spain, France, United Kingdom, Greece, Hong Kong SAR China, Croatia, Hungary, Ireland, Iceland, Italy, Japan, Kazakhstan, Moldova, Montenegro, North Macedonia, Malta, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Serbia, Russia, Slovenia, Slovakia, Turkey, Ukraine, United States

Supported Languages

English

Pricing starting from:

US$52,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Natterbox

Images

Natterbox Software - Admin Home - Natively in Salesforce
Natterbox Software - Build custom call policies in real-time, with clicks not code.
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Natterbox video Natterbox Software - Admin Home - Natively in Salesforce Natterbox Software - Build custom call policies in real-time, with clicks not code.

Features

Total features of Natterbox: 93

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer History
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Employee Directory
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Lead Capture
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • PBX
  • Performance Management
  • Phone Key Input
  • Predictive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Alternatives

Zendesk

4,4
#1 Alternative to Natterbox
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Genesys Cloud CX

4,2
#2 Alternative to Natterbox
Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

Zadarma

3,7
#3 Alternative to Natterbox
Zadarma offers a new generation of business phone system with virtual numbers from 100 countries, free Cloud PBX, free...

CloudTalk

4,4
#4 Alternative to Natterbox
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

Reviews

Overall rating

4,1 /5
(22)
Value for Money
4,1/5
Features
4,0/5
Ease of Use
4,4/5
Customer Support
4,0/5

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Showing 5 reviews of 22
Andrew R.
Overall rating
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best of Breed Technology

Reviewed on 2020/06/24

We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say...

We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; [SENSITIVE CONTENT HIDDEN] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. [SENSITIVE CONTENT HIDDEN] was our lead project manager, and [SENSITIVE CONTENT HIDDEN] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox.

The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it.

Pros

The system is extremely flexible and is able to integrate extremely well with salesforce.

Cons

The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu.

Niall B.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Natterbox

Reviewed on 2021/08/11

Very good. The Natterbox team, at all levels, took the time to understand our challenges and just...

Very good. The Natterbox team, at all levels, took the time to understand our challenges and just rolled up their sleeves and pitched in until such time as the product was bedded in.

Pros

We were in a situation where we had just implemented a new instance of Salesforce and we also had to move all of our people to WFH. At the time we had an on-premise call distribution system. Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce. Also, the tool that supports the routing engine is quite intuitive and allowed us to refine our call segmentation/ paths very quickly

Cons

The reporting suite does require a bit of time to learn albeit the out of the box reporting will certainly be sufficient for 'day 1'.

Brett H.
Overall rating
  • Industry: Food Production
  • Company size: 5 001-10 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Evolving with a customers needs

Reviewed on 2021/08/27

Overall - OK.

I found that Natterbox waited for us to identify and raise issues - the promise was...

Overall - OK.

I found that Natterbox waited for us to identify and raise issues - the promise was that Natterbox would identify issues before us and notify us of gaps that they saw - even if they were not issues within Natterbox control. We were promised that Natterbox would monitor - flag and suggest resolution for issues that impacted their solution. This doesn't happen.

Where is the KPI's - if the system isn't performing - we shouldn't be "its not our fault" - fix the problem not the blame...

Pros

We are centric to SalesForce in managing our resources. NB as native in SF provides the ability to remove the finger pointing between previous CTI platforms that typically identified any faults as someone else's error and made resolution slow or at times non existent.

We want a platform that makes us future proof - allows us to grow and keep pace with what's available and that can change with our needs.

We want a platform that helps us lead organisational change - not be hindered by legacy systems. We want to be able to leverage SF and collaboration with customers, all our remote teams and our customers customers.

Cons

It still feels like a "proto-type" - too much promised and not enough rigour around identifying issues. The start up was quick - but unidentified issues were not resolved quickly. Working with our IT team to understand bandwidth, server routings and unintended consequence should be improved.

Alternatives Considered

Zadarma, Zendesk and Genesys Cloud CX

Reasons for Choosing Natterbox

Noble is in my view a legacy system - it would not take on a journey of evolution.

Reasons for Switching to Natterbox

SalesForce Native
Nikki T.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good phone software

Reviewed on 2021/08/11

Overall it is a good product to use with salesforce to be able to talk to customers over the phone...

Overall it is a good product to use with salesforce to be able to talk to customers over the phone and retrieve voicemails.

Pros

It is easy to use with salesforce and the majority it pulls up the customers account.

Cons

Sometimes it freezes and won’t answer a call or won’t pull up a customers account. Can hear a call but won’t show on dial pad.

Jean-pierre S.
Overall rating
  • Industry: Financial Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

JP's review

Reviewed on 2021/08/24

Very good relationship with customer success teams (as part of QBRs and spot projects), good...

Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for.
But complex license management and lack of support sometimes

Pros

- All basic functionalities covered
- Good integration with SF
- Ambitious roadmap with voice recognition, transcripts etc.

Cons

- Lacks some monitoring features (e.g. more real time details)
- Some data not integrated with Salesforce
- No full VoIP solution
- No easy way to manage licenses (identify last date of usage etc.)
- Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue

Showing 5 reviews of 22 Read all reviews

Natterbox FAQs

Below are some frequently asked questions for Natterbox.

Natterbox offers the following pricing plans:

  • Starting from: US$52,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Please contact Natterbox for pricing information. Visit www.natterbox.com/pricing.

Natterbox has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Natterbox supports the following languages:

English

Natterbox supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Natterbox integrates with the following applications:

Salesforce Platform, Salesforce Sales Cloud, Salesforce Service Cloud

Natterbox offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Natterbox.