Salesforce Experience Cloud

Community software connects customers, partners & employees

About Salesforce Experience Cloud

Salesforce Community Cloud gives organizations the ability to connect customers, partners, and employees directly to information, applications, and experts.

The platform allows businesses to integrate data from any system and incorporate 3rd-party and custom apps, and can be customized to serve as an extension of your online customer experience.

Community Cloud allows collaboration anywhere, whether on a desktop, smartphone or smartwatch, and gives individuals a personalized experience, recommending groups, experts and content based on interests and behavior. Topic pages are automatically generated by collecting discussions, files, groups, and experts into a single feed so that all relevant information is easily accessible.

Pricing starting from:

US$250,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Salesforce Experience Cloud

Key benefits of Salesforce Experience Cloud

Boost Channel Sales: Accelerate sales by connecting directly with partners, distributors, resellers and more. Allow partners to register new prospects, update lead records, manage funds, and find the information and experts they need.

Provide Exceptional Service: Create a rich, self-service community that allows customers to help each other, while allowing customer service agents to focus on the most complex and impactful cases.

Connect Customers: Give customers the ability to share direct feedback and enthusiasm for your product.

Revamp the Workplace: Drive engagement, collaboration and productivity across the organization by creating social, mobile and branded employee communities.

Build Any Community: Collaborate with vendors, agency partners, suppliers and more. Connect job applicants, patients, students, alumni, retail locations, or anyone else critical to business success.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese

Pricing starting from:

US$250,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Salesforce Experience Cloud

Images

Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.
View 7 more
Salesforce Experience Cloud video
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.

Features

Total features of Salesforce Experience Cloud: 84

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Brainstorming
  • Brand Management
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Content Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Data Security
  • Decision Support Software
  • Discount Management
  • Discussions / Forums
  • Document Management
  • Email Management
  • Email Marketing
  • Employee Portal
  • Engagement Tracking
  • Event Management
  • File Management
  • File Sharing
  • Full Text Search
  • Gamification
  • Gift Card Management
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Loyalty Cards
  • Loyalty Program
  • Member Directory
  • Member Portal
  • Membership Management
  • Mobile Access
  • Moderation
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management
  • Projections
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real-Time Chat
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • SMS Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Third-Party Integration
  • Transaction History
  • Version Control
  • Website Management
  • eCommerce Management

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Zoho CRM

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Marketing 360

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#2 Alternative to Salesforce Experience Cloud
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Bitrix24

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#3 Alternative to Salesforce Experience Cloud
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Reviews

Overall rating

4,3 /5
(73)
Value for Money
3,9/5
Features
4,3/5
Ease of Use
4,1/5
Customer Support
4,1/5

Already have Salesforce Experience Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 73
Naomi B.
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It's almost considered a neccesity with start-ups and e-commerce businesses...but, the...

Reviewed on 2021/07/12

Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its...

Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!

Pros

Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!

Cons

Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.

Brandon B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Salesforce is simply the best

Reviewed on 2022/02/25

The best thing I can say about our decision to use Salesforce is it has made our company more...

The best thing I can say about our decision to use Salesforce is it has made our company more attractive to potential buyers since we are "already on the same platform." There is power in the crowd.

Pros

Our team loved its usability and intuitive framework. There are other modules we want to buy as soon as we are ready.

Cons

Honestly, there is a lot of work that the third-party consultant had to do to make SF work the way we wanted it to. And this can be expensive.

Alternatives Considered

Zoho CRM

Reasons for Switching to Salesforce Experience Cloud

We felt that by choosing Salesforce we would always have enough support since so many people use it. We definitely could have chosen something cheaper at the beginning; but I doubt it would have been cheaper in the long run.
Craig R.
Overall rating
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

SalessForce Craig

Reviewed on 2017/03/14

I work in SalesForce and rely on it's object and workflow rules to manage our data that we are...

I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10 000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Customer Portal Software

Reviewed on 2018/10/13

Pros

We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Cons

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

Shamim A.
Overall rating
  • Industry: Computer Networking
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Social framework for companies

Reviewed on 2021/08/03

Using Salesforce Chatter, your company can communicate internally. One of the best features is the...

Using Salesforce Chatter, your company can communicate internally. One of the best features is the ability to create public and private groups, in which information can be shared publicly and privately. Our company uses Chatter to make announcements.

Pros

It is a faster and cheaper way to develop CRM applications. It is also very good that there is no need for a separate mobile application development. And its ability to integrate with our partners is excellent.

Salesforce is a proven product. Since I worked with an experienced team on the project, there were no serious issues.

Ensure continuous improvement decision making
Optimize business process outcomes
Improve supplier or partner relationships Cost management
Enhance compliance & risk management Drive revenue growth
Improve business process agility Increase internal/operational efficiencies

Cons

Easy use, however difficult implementation of all services
The technical difficulties

Showing 5 reviews of 73 Read all reviews

Salesforce Experience Cloud FAQs

Below are some frequently asked questions for Salesforce Experience Cloud.

Salesforce Experience Cloud offers the following pricing plans:

  • Starting from: US$250,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Salesforce Community Cloud pricing starts at $250 USD/month and scales over three price tiers: CUSTOMER COMMUNITY Enable customer self-service, extend business processes, and build deeper customer relationships. Staring at $250 USD/month. PARTNER COMMUNITY Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month. EMPLOYEE COMMUNITY Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.

Salesforce Experience Cloud has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Salesforce Experience Cloud supports the following languages:

Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese

Salesforce Experience Cloud supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Salesforce Experience Cloud has

Salesforce Experience Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Salesforce Experience Cloud.