About Salesforce Community Cloud
Salesforce Community Cloud gives organizations the ability to connect customers, partners, and employees directly to information, applications, and experts.
The platform allows businesses to integrate data from any system and incorporate 3rd-party and custom apps, and can be customized to serve as an extension of your online customer experience.
Community Cloud allows collaboration anywhere, whether on a desktop, smartphone or smartwatch, and gives individuals a personalized experience, recommending groups, experts and content based on interests and behavior. Topic pages are automatically generated by collecting discussions, files, groups, and experts into a single feed so that all relevant information is easily accessible.
Pricing starting from:
US$250,00/month
- Free Trial
- Subscription
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Key benefits of Salesforce Community Cloud
Boost Channel Sales: Accelerate sales by connecting directly with partners, distributors, resellers and more. Allow partners to register new prospects, update lead records, manage funds, and find the information and experts they need.
Provide Exceptional Service: Create a rich, self-service community that allows customers to help each other, while allowing customer service agents to focus on the most complex and impactful cases.
Connect Customers: Give customers the ability to share direct feedback and enthusiasm for your product.
Revamp the Workplace: Drive engagement, collaboration and productivity across the organization by creating social, mobile and branded employee communities.
Build Any Community: Collaborate with vendors, agency partners, suppliers and more. Connect job applicants, patients, students, alumni, retail locations, or anyone else critical to business success.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$250,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Salesforce Community Cloud: 19
- Channel Management
- Client Portal
- Collaborative Workspace
- Communication Management
- Content Management
- Customizable Branding
- Customizable Templates
- Employee Communities
- Employee Portal
- Employee Self Service
- File Management
- Knowledge Base Management
- Mobile Integration
- Partner Management
- Partner Portal
- Project Accounting
- Projections
- Records Management
- Vendor Management
Alternatives
Google Workspace
Box
Atlassian Confluence
Workplace from Facebook
Reviews
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- Industry: Construction
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy way to give relevant info to customers on demand
Reviewed on 2019/07/31
Pros
Gives customers a portal to view data of your choosing and increase customer satisfaction
Cons
Overall this has been a good experience, fairly easy to set up with some solid resources
- Industry: Automotive
- Company size: 10 000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Customer Portal Software
Reviewed on 2018/10/13
Pros
We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.
Cons
The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
SalessForce Craig
Reviewed on 2017/03/14
I work in SalesForce and rely on it's object and workflow rules to manage our data that we are...
I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.
Pros
Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.
Cons
Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.
- Company size: 1 001-5 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Partner Community from Salesforce Community Cloud
Reviewed on 2019/01/16
As the Partners performance is critical for company growth, Partner community presents a powerful...
As the Partners performance is critical for company growth, Partner community presents a powerful way to collaborate with Partners and share the required information to them on a timely basis to make them successful. The partner can see the Quota and current status through the community on a real-time basis through powerful analytics tool and help to grow your company.
Partner Community helps a company to optimize every stage of partner lifecycle in easy and quick way
Pros
1. Easy to Setup and rollout - Drag and Drop
2. Deep integration with Salesforce Sales cloud
3. Readily available Partner engagement analytics
4. Cost Effective
5. Easy to share files through Sharepoint and external sources through community
6. Step by Step setup tutorial available
Cons
1. Partner Community is still new in the market and hence it is not the complete solution, Feature and still being developed and deployed every passing release
- Industry: Real Estate
- Company size: 5 001-10 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing customer portal from Salesforce
Reviewed on 2018/09/09
Pros
Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.
Cons
It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.
Salesforce Community Cloud FAQs
Below are some frequently asked questions for Salesforce Community Cloud.Q. What type of pricing plans does Salesforce Community Cloud offer?
Salesforce Community Cloud offers the following pricing plans:
- Starting from: US$250,00/month
- Pricing model: Subscription
- Free Trial: Available
Salesforce Community Cloud pricing starts at $250 USD/month and scales over three price tiers: CUSTOMER COMMUNITY Enable customer self-service, extend business processes, and build deeper customer relationships. Staring at $250 USD/month. PARTNER COMMUNITY Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month. EMPLOYEE COMMUNITY Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.
Q. What are the main features of Salesforce Community Cloud?
We do not have any information about Salesforce Community Cloud features
Q. Who are the typical users of Salesforce Community Cloud?
Salesforce Community Cloud has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business
Q. What languages does Salesforce Community Cloud support?
Salesforce Community Cloud supports the following languages:
Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai
Q. Does Salesforce Community Cloud support mobile devices?
We do not have any information about what devices Salesforce Community Cloud supports
Q. What other apps does Salesforce Community Cloud integrate with?
Salesforce Community Cloud integrates with the following applications:
Avaya Spaces, Chaordix, FormAssembly, GaggleAMP, InEvent, MindTouch, ONEiO, uPerform
Q. What level of support does Salesforce Community Cloud offer?
Salesforce Community Cloud offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum
Related categories
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