Salesforce Community Cloud

Community software connects customers, partners & employees

About Salesforce Community Cloud

Salesforce Community Cloud gives organizations the ability to connect customers, partners, and employees directly to information, applications, and experts.

The platform allows businesses to integrate data from any system and incorporate 3rd-party and custom apps, and can be customized to serve as an extension of your online customer experience.

Community Cloud allows collaboration anywhere, whether on a desktop, smartphone or smartwatch, and gives individuals a personalized experience, recommending groups, experts and content based on interests and behavior. Topic pages are automatically generated by collecting discussions, files, groups, and experts into a single feed so that all relevant information is easily accessible.

Pricing starting from:

US$250,00/month

  • Free Trial
  • Subscription

Key benefits of Salesforce Community Cloud

Boost Channel Sales: Accelerate sales by connecting directly with partners, distributors, resellers and more. Allow partners to register new prospects, update lead records, manage funds, and find the information and experts they need.

Provide Exceptional Service: Create a rich, self-service community that allows customers to help each other, while allowing customer service agents to focus on the most complex and impactful cases.

Connect Customers: Give customers the ability to share direct feedback and enthusiasm for your product.

Revamp the Workplace: Drive engagement, collaboration and productivity across the organization by creating social, mobile and branded employee communities.

Build Any Community: Collaborate with vendors, agency partners, suppliers and more. Connect job applicants, patients, students, alumni, retail locations, or anyone else critical to business success.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English and 11 others, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai

Pricing starting from:

US$250,00/month

  • Free Trial
  • Subscription

Images

SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.
SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.
SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.
SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.
SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.
SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.
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Salesforce Community Cloud video
Salesforce Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action. Salesforce Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community. Salesforce Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior. Salesforce Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform. Salesforce Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members. Salesforce Community Cloud screenshot: SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.

Features

Total features of Salesforce Community Cloud: 19

  • Channel Management
  • Client Portal
  • Collaborative Workspace
  • Communication Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Employee Communities
  • Employee Portal
  • Employee Self Service
  • File Management
  • Knowledge Base Management
  • Mobile Integration
  • Partner Management
  • Partner Portal
  • Project Accounting
  • Projections
  • Records Management
  • Vendor Management

Alternatives

Google Workspace

4,7
#1 Alternative to Salesforce Community Cloud
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Box

4,3
#2 Alternative to Salesforce Community Cloud
Box is a modern content management platform that allows users to manage assets and approval workflows in one place

Atlassian Confluence

4,4
#3 Alternative to Salesforce Community Cloud
Confluence is a shared workspace to create and manage all your work. From product roadmaps to creative briefs, help...

Workplace from Facebook

4,4
#4 Alternative to Salesforce Community Cloud
Workplace from Facebook is a simple and secure way for people to share knowledge, work together and build connected...

Reviews

Overall rating

4,2 /5
(60)
Value for Money
3,8/5
Features
4,2/5
Ease of Use
4/5
Customer Support
4/5

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Showing 5 reviews of 60
Steve L.
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy way to give relevant info to customers on demand

Reviewed on 2019/07/31

Pros

Gives customers a portal to view data of your choosing and increase customer satisfaction

Cons

Overall this has been a good experience, fairly easy to set up with some solid resources

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10 000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Customer Portal Software

Reviewed on 2018/10/13

Pros

We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Cons

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

Craig R.
Overall rating
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

SalessForce Craig

Reviewed on 2017/03/14

I work in SalesForce and rely on it's object and workflow rules to manage our data that we are...

I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

Vinay J.
Overall rating
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Partner Community from Salesforce Community Cloud

Reviewed on 2019/01/16

As the Partners performance is critical for company growth, Partner community presents a powerful...

As the Partners performance is critical for company growth, Partner community presents a powerful way to collaborate with Partners and share the required information to them on a timely basis to make them successful. The partner can see the Quota and current status through the community on a real-time basis through powerful analytics tool and help to grow your company.

Partner Community helps a company to optimize every stage of partner lifecycle in easy and quick way

Pros

1. Easy to Setup and rollout - Drag and Drop
2. Deep integration with Salesforce Sales cloud
3. Readily available Partner engagement analytics
4. Cost Effective
5. Easy to share files through Sharepoint and external sources through community
6. Step by Step setup tutorial available

Cons

1. Partner Community is still new in the market and hence it is not the complete solution, Feature and still being developed and deployed every passing release

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing customer portal from Salesforce

Reviewed on 2018/09/09

Pros

Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

Cons

It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

Showing 5 reviews of 60 Read all reviews

Salesforce Community Cloud FAQs

Below are some frequently asked questions for Salesforce Community Cloud.

Salesforce Community Cloud offers the following pricing plans:

  • Starting from: US$250,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Salesforce Community Cloud pricing starts at $250 USD/month and scales over three price tiers: CUSTOMER COMMUNITY Enable customer self-service, extend business processes, and build deeper customer relationships. Staring at $250 USD/month. PARTNER COMMUNITY Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month. EMPLOYEE COMMUNITY Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.

We do not have any information about Salesforce Community Cloud features

Salesforce Community Cloud has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Salesforce Community Cloud supports the following languages:

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai

We do not have any information about what devices Salesforce Community Cloud supports

Salesforce Community Cloud integrates with the following applications:

Avaya Spaces, Chaordix, FormAssembly, GaggleAMP, InEvent, MindTouch, ONEiO, uPerform

Salesforce Community Cloud offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials, Forum

Related categories

See all software categories found for Salesforce Community Cloud.