ConnectWise ScreenConnect

ConnectWise ScreenConnect

4.7 (1,904)
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Remote meeting platform for resolving customers' queries

About ConnectWise ScreenConnect

ConnectWise ScreenConnect (formerly ConnectWise Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Using ConnectWise ScreenConnect's video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.

With ConnectWise ScreenConnect's mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.


Images

ConnectWise ScreenConnect Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise ScreenConnect Software - Connecting from a Windows machine to a macOS machine
ConnectWise ScreenConnect Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise ScreenConnect Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise ScreenConnect Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
ConnectWise ScreenConnect Software - Run a command directly from the Host page without connecting to the machine
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ConnectWise ScreenConnect video
ConnectWise ScreenConnect Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise ScreenConnect Software - Connecting from a Windows machine to a macOS machine
ConnectWise ScreenConnect Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise ScreenConnect Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise ScreenConnect Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files
ConnectWise ScreenConnect Software - Run a command directly from the Host page without connecting to the machine

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ConnectWise ScreenConnect

4.7 (1,904)
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Starting Price

US$29.00
month
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month

Pricing Options

Free version
Free trial
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Features

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Integrations

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.7 /5
(1,904)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.4/5

Already have ConnectWise ScreenConnect?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1,904
Alfredo
Alfredo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Remote Tech Support Platform you can trust

Reviewed on 2021/06/04

My experience has been for the most part positive, and I really feel their free tier works very...

My experience has been for the most part positive, and I really feel their free tier works very well and isn't annoying like other similar products. I've had small issues with older macs

Pros

My favorite features are the simple dashboard and how you can invite users to share their devices from a direct link or by sending them a short url where they type the session number (really useful when dealing with someone over the phone). I also like how the dashboard shows information about the devices such as memory usage, model, etc.

Cons

I've had issues with certain mac devices where the software has extra requirements (a specific java version, for example), which has made it more difficult to use for users. Mobile access isn't as friendly.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Product is one of the best I've used

Reviewed on 2019/11/29

Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the...

Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.

Pros

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

Cons

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Mike
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Needs better support

Reviewed on 2019/07/16

I have not been able to login since the upgrade to 2FA and support is unable to help.

I have not been able to login since the upgrade to 2FA and support is unable to help.

Pros

Cost was competitive compared to others and it had a good toolset for remote control.

Cons

connectwise support seems like they could care less that I was having problems.

Alternatives Considered

TeamViewer Remote

Reasons for Choosing ConnectWise ScreenConnect

TeamViewer had security issues in an earlier version

Switched From

TeamViewer Remote

Reasons for Switching to ConnectWise ScreenConnect

Sales person indicated that there would be complete support for iPad's. Said she technically wan't alolowed to say that becasue it technically was still pending with Apple for approval, but it was coming soon. That never happened.
Eduardo
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My ConnectWise ScreenConnect Review

Reviewed on 2024/02/28

Pros

very robust platform used daily to provide remote assistance to end-users in my company and to troubleshoot unattended computers from anywhere.

Cons

Setup can be a little time-consuming, but overall, a great tool for IT professionals.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple, Easy to use

Reviewed on 2019/11/13

Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions...

Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.

Pros

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled

Cons

- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.

Alternatives Considered

Zoho Desk

Reasons for Choosing ConnectWise ScreenConnect

Connectwise offered superior features and a better implementation of remote control services vis-a-vis Java than older models like Kaseya which used and installed VNC on workstations.

Reasons for Switching to ConnectWise ScreenConnect

Connectwise's product is just enough what you need for facilitating remote sessions without much of the overhead of complicated help desk CRM setup. With Control, login, generate a link, open the link on the target PC, and the agent installed and registers easily. Agents (MSI) should also be available to deploy via Group Policy as well.
Showing 5 reviews of 1,904 Read all reviews

ConnectWise ScreenConnect FAQs

Below are some frequently asked questions for ConnectWise ScreenConnect.

ConnectWise ScreenConnect offers the following pricing plans:

  • Starting from: US$29.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

ConnectWise ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

ConnectWise ScreenConnect has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

ConnectWise ScreenConnect supports the following languages:

English

ConnectWise ScreenConnect supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ConnectWise ScreenConnect integrates with the following applications:

Acronis Cyber Backup, ConnectWise Automate, ConnectWise PSA, Freshdesk, Microsoft Outlook, Passportal, Zendesk Suite

ConnectWise ScreenConnect offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for ConnectWise ScreenConnect.