ConnectWise Control

Remote meeting platform for resolving customers' queries

About ConnectWise Control

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Using ConnectWise Control’s video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.

With ConnectWise Control’s mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.

Pricing starting from:

US$24,00/month

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$24,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

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ConnectWise Control screenshot: ConnectWise Control screenshot: ConnectWise Control screenshot: ConnectWise Control screenshot: ConnectWise Control screenshot:

Features

Total features of ConnectWise Control: 66

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Access Control
  • Attendee Management
  • Audit Management
  • Board Meetings
  • Chat/Messaging
  • Collaboration Tools
  • Committee Meetings
  • Communication Management
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions / Forums
  • Email Invitations & Reminders
  • Email Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Interaction Tracking
  • Internal Meetings
  • Invitation Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Legislative Meetings
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Network Monitoring
  • Post-Meeting Tools
  • Presentation Streaming
  • Projections
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Recording Software
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Video Chat
  • Video Conferencing

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Reviews

Overall rating

4,7 /5
(1 728)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,4/5

Already have ConnectWise Control?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 1 728
Jeev Y.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you value your time and energy, use this software

Reviewed on 2019/07/02

I use this software on a daily basis to keep IT operations within my organization running like a...

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Ryan C.
Overall rating
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Good Remote Support Platform

Reviewed on 2021/02/08

I'm very happy with this product, except for the price but it's not too terrible. I'm very used to...

I'm very happy with this product, except for the price but it's not too terrible. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere.

Pros

I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option.

Cons

The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.

Adam B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

The price is right, it has enough features that were not that easy to integrate, its...

Reviewed on 2019/06/28

see above
you could have had the market targeting alot of users and devices all around the world...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pros

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Cons

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Ramy E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Remote Solution

Reviewed on 2021/02/15

Excellent Experience, it saved us a lots of hassle with other remote desktops solutions, saved us...

Excellent Experience, it saved us a lots of hassle with other remote desktops solutions, saved us lots of money as it was provided to us within our RMM solution.
Our Customers feels better of how we are providing support now and how they can communicate with us in much easier way.

Pros

Easy to deploy and use and stable for both windows and Mac OS computers.
Easy to access computers, chat, reboot.
Categorize computers under different groups, create alerts, reports, chat, integrates with other tools, collect info about computers without taking control and able to adjust special settings for you or add addons that help you make your console do what you want.
customers can initiate chat from the computer itself directly and appear to our techs on console.

Cons

Just 3 things:
when customer initiate chat from his computer it appear on the console as red dot beside the group without any sound alert like a bell ring that a chat is waiting.
2nd thing if there is an option to have application for tech to different connected sessions in one window and switch between them within tabs in this app instead of having separate window for each connected session.
3rd add mobile solution so we can access mobile devices

Paul K.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Connectwise - Screenconnect

Reviewed on 2021/01/26

I do not have to go to each machine and see it is on and all needed apps running. I have some...

I do not have to go to each machine and see it is on and all needed apps running. I have some workstations where RDP will kill a certain app's connection to the server. I had used Manage Engine but only the free (25 endpoints) version as it it tiered in a way that it is very expensive.

Pros

This gives me total control of my workstations and servers. I don't have to rely on RDP with it's limitations and insecurities. I also don't have to use VPN to remotely address users' issues at any time or from any computer, tablet or phone. This installed and deployed easily along with the ability for me to email someone a code to connect if they don't have app.

Cons

If there was one thing I had to critique, it would be that sometimes the app fails to register. Not sure if the service stalls but usually, I just RDP in and restart service or restart computer. This is rare, though.

Showing 5 reviews of 1 728 Read all reviews

ConnectWise Control FAQs

Below are some frequently asked questions for ConnectWise Control.

ConnectWise Control offers the following pricing plans:

  • Starting from: US$24,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $24 per month (billed monthly), $19 per month (billed annually) Standard: $42 per month (billed monthly), $35 per month (billed annually) Premium: $54 per month (billed monthly), $45 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

We do not have any information about ConnectWise Control features

ConnectWise Control has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ConnectWise Control supports the following languages:

English

ConnectWise Control supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ConnectWise Control integrates with the following applications:

Acronis Cyber Backup Cloud, ConnectWise Automate, ConnectWise Manage, Freshdesk, Solarwinds Passportal, Zendesk

ConnectWise Control offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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