ConnectWise Control

Remote meeting platform for resolving customers' queries

About ConnectWise Control

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Using ConnectWise Control’s video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.

With ConnectWise Control’s mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.

Pricing starting from:

US$29,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ConnectWise Control

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Ireland, New Zealand, United States

Supported Languages

English

Pricing starting from:

US$29,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ConnectWise Control

Images

ConnectWise Control Software - ConnectWise Control reports
ConnectWise Control Software - ConnectWise Control manage resources
ConnectWise Control Software - ConnectWise Control file transfer
ConnectWise Control Software - ConnectWise Control meetings
ConnectWise Control Software - ConnectWise Control audit
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ConnectWise Control video
ConnectWise Control Software - ConnectWise Control reports ConnectWise Control Software - ConnectWise Control manage resources ConnectWise Control Software - ConnectWise Control file transfer ConnectWise Control Software - ConnectWise Control meetings ConnectWise Control Software - ConnectWise Control audit

Features

Total features of ConnectWise Control: 60

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Attendee Management
  • Audit Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Desktop Virtualization
  • Diagnostic Tools
  • Diagnostics Tools
  • Discussions / Forums
  • Email Management
  • Email Reminders
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Internal Meetings
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple Monitor Access
  • Presentation Streaming
  • Projections
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Recording Software
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing

Alternatives

TeamViewer

4,6
#1 Alternative to ConnectWise Control
TeamViewer is a remote support, remote access & online meetings management software which supports remote computer...

LogMeIn Pro

4,4
#2 Alternative to ConnectWise Control
LogMeIn Pro is a remote access tool for individuals and small businesses which enables users to remotely control their...

AnyDesk

4,6
#3 Alternative to ConnectWise Control
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS....

LogMeIn Central

4,5
#4 Alternative to ConnectWise Control
LogMeIn Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their...

Reviews

Overall rating

4,7 /5
(1 759)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,4/5

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Showing 5 reviews of 1 759
Jeev Y.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you value your time and energy, use this software

Reviewed on 2019/07/02

I use this software on a daily basis to keep IT operations within my organization running like a...

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Alternatives Considered

LogMeIn Rescue

Reasons for Choosing ConnectWise Control

More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.

Switched From

TeamViewer

Reasons for Switching to ConnectWise Control

For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.
Jonathan N.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

A lot of value for dollar with ConnectWise Control

Reviewed on 2021/08/31

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our...

Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.

Pros

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Cons

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Scott F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Simple and effective

Reviewed on 2021/12/06

Extremely good

Extremely good

Pros

Does exactly what is required, very simple to implement

Cons

Nothing that comes to mind the product does everything we want

Alternatives Considered

Join.Me

Reasons for Switching to ConnectWise Control

Price and functionality
Emmerson E.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ConnectWise

Reviewed on 2021/12/13

To connect to remote users for file sharing and trouble shooting

To connect to remote users for file sharing and trouble shooting

Pros

The ability to remotely connect to users who are remote working

Cons

I could not find anything about the product that I disliked

Paul K.
Overall rating
  • Industry: Shipbuilding
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Connectwise - Screenconnect

Reviewed on 2021/10/28

I love it. It has helped with my work. Instead of free or limited remote software, it is cost...

I love it. It has helped with my work. Instead of free or limited remote software, it is cost effective and reliable. I can add as many endpoints as I need. Even remotely if on my network. Has small app that runs as a service. I have complete control of all of my computers...

Pros

It is always working. I have come to rely on this service. Setting up new workstations is a quick thing AND have the ability to support other workstations outside my network.

Cons

It MAY be a bit clunky or difficult to get add-ons to work

Alternatives Considered

AnyDesk

Reasons for Choosing ConnectWise Control

ME is a bit clunky and Teamviewer is prohibitively expensive

Reasons for Switching to ConnectWise Control

Price and didn't need to remote into phones/tablets
Showing 5 reviews of 1 759 Read all reviews

ConnectWise Control FAQs

Below are some frequently asked questions for ConnectWise Control.

ConnectWise Control offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

ConnectWise Control has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ConnectWise Control supports the following languages:

English

ConnectWise Control supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ConnectWise Control integrates with the following applications:

Acronis Cyber Backup, ConnectWise Automate, ConnectWise Manage, Freshdesk, Microsoft Outlook, Passportal, Zendesk

ConnectWise Control offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for ConnectWise Control.