iAuditor

Huge customer database of shared auditing forms minimizes work required to set up auditing forms. Database tracks downloads and can be used to eliminate those audit forms that aren't as good as they should be.
Stellar customer support, very open to improvement suggestions and requests. Good continuous improvment system in place.

They've changed the way I can mark up pictures. Text on photos is a fixed size and not able to move it around like before.

I like how easy it is to put together audit reports. The varied options in the response features really helps set out when an auditor should expect a consistent answer or when they should write freely.

You can't negatively reduce the overall score of an audit.
Scenario: we have one question asking if a particular form is completed for each worker involved. There might be five workers. If all five are missing the form, we would like to deduct 5 points from the audit total.
Currently points can only be deducted until that section reaches a score of zero. It is important that we show our auditees the negative impact their failure to complete this particular form for each worker so we currently deduct those five points from another section to reflect this, rather than iAuditor allowing us to score this section as -5.
The "weighting" option doesn't work in situations where there is potential for more than a set amount of forms required. If you need one form per person but have ten people on one job and five on another, then if ten forms missing on that job it is a greater failing than if three out of five from the other job are missing. The weighted option wouldn't be able to accurately represent this.

A second Con is that the results of audits cannot be easily exported in a summary report. While, yes each individual report can be exported, I cannot export a report summarising and comparing the answers given across five different reports to the same question. This may be because versions of templates can be overwritten, but perhaps once a template has been used it should be duplicated, not overwritten, in order to produce summary reports accurately.

Once forms at set up, using the app is wonderful. Less paper and instant reports done straight away

Every time I log onto web version all files that have been archived reappear in the inspections tab. When support was contacted it revealed that issues were from a user unarchiving files which were done out of business hours. Clearly, something iAuditors end as no one had access after hours. But yet as no other issue like this has been reported by other customers support didn't really help me at all. With over 1000 forms done weekly archiving was the reason why we choose this product as we could review as needed. As soon as long term contract was put in place these issues all of a sudden come into play. I feel it cant handle several forms being used daily.