Vonage Business Communications

Cloud-based business VoIP phone service

About Vonage Business Communications

Vonage Business offers a cloud-hosted business VoIP phone system which comes with over 40 calling features including cell phone integration, desktop plugins, and voicemail to email, plus additional features which can be added to the account for an additional fee.

Free mobile apps for iOS and Android give employees access to the full phone system wherever they are. The work from anywhere feature means employees can take their desk phone home or elsewhere, and have the same phone system access as in the office.

The system can be easily scaled according to business needs, and lines and features can be managed through the online admin portal.

In the event of power outages or loss of Internet, the call continuity feature enables the phone system to automatically re-route calls to a cell phone or other backup number.

The Vonage customer care and technical staff are available every workday as well as after hours and weekends for emergency service, and the support website contains advice, videos, and troubleshooting tips. Orientation and admin portal training are also available for new customers.

Pricing starting from:

US$14,99/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Vonage Business Communications

Key benefits of Vonage Business Communications

Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone.

Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer.

Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls.

Call recording is available both company-wide and on demand on an extension-by-extension basis. Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app.

Call monitoring allows administrators to listen in on users’ calls to monitor performance, and also “whisper” to the user on the call, and “barge” into the call and speak to both parties. Calls can be monitored anywhere in the world.

Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed.

Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email.

The virtual receptionist lets users route callers to the appropriate department or individual, and customize call routing for holidays, lunchtimes or after hours calls. A main company number can then be used on promotional material, with callers directed to the correct department by selecting a menu option.

Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system.

Paperless fax removes the need for manual faxing, facilitates the sending of faxes from both mobile and desktop, gives all users their own fax numbers and manages all email, voicemails and faxes in a single inbox.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$14,99/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Vonage Business Communications

Images

Vonage Business Communications Software - Vonage Business user console lets users keep track of recent calls
Vonage Business Communications Software - Customizable voicemail greetings gives a personal experience
Vonage Business Communications Software - Vonage Business call summary can be exported, emailed or printed
Vonage Business Communications Software - Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans
Vonage Business Communications Software - Call History plugin for Vonage Business
Vonage Business Communications Software - Vonage Business supports Google search and Bing search plugins
Vonage Business Communications Software - Salesforce Plugin for Vonage Business
View 8 more
Vonage Business Communications video
Vonage Business Communications Software - Vonage Business user console lets users keep track of recent calls
Vonage Business Communications Software - Customizable voicemail greetings gives a personal experience
Vonage Business Communications Software - Vonage Business call summary can be exported, emailed or printed
Vonage Business Communications Software - Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans
Vonage Business Communications Software - Call History plugin for Vonage Business
Vonage Business Communications Software - Vonage Business supports Google search and Bing search plugins
Vonage Business Communications Software - Salesforce Plugin for Vonage Business

Features

Total features of Vonage Business Communications: 36

  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • File Sharing
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Mobile Access
  • Monitoring
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Presentation Streaming
  • Private Chat
  • Queue Management
  • Real-Time Chat
  • Recording
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Two Way Audio & Video
  • Unified Communications
  • User Profiles
  • VoIP
  • VoIP Connection
  • Voice Mail

Alternatives

Ooma Office

4,5
#1 Alternative to Vonage Business Communications
Ooma Office is a simple to use, cloud-based voice + video solution. With a platform designed to enable your team to...

Twilio

4,6
#2 Alternative to Vonage Business Communications
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and...

AT&T Workforce Manager

0
#3 Alternative to Vonage Business Communications
AT&T Workforce Manager is a field service management software that helps businesses in the construction, healthcare,...

RingCentral Contact Center

4,3
#4 Alternative to Vonage Business Communications
RingCentral Contact Center provides customers and call center managers with omnichannel capabilities and a comprehensive...

Reviews

Overall rating

4,1 /5
(247)
Value for Money
3,9/5
Features
4,1/5
Ease of Use
4,1/5
Customer Support
3,7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 247
Angela paez, C.
Overall rating
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product for small companies

Reviewed on 2020/04/09

Great!!! I definitely recommend this software and even though it might seem a bit more expensive...

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Hadi S.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Vonage review

Reviewed on 2022/06/11

It has been average. The only bad side is SMS integration and support to it.

It has been average. The only bad side is SMS integration and support to it.

Pros

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Cons

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Nabeel B.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Alright Calling tool

Reviewed on 2022/06/13

It is an alright tool, the reports it provides are good, however calling can be improved.

It is an alright tool, the reports it provides are good, however calling can be improved.

Pros

Ease of using it. dialing and making calls is very easy

Cons

The connection is not always very good, sound quality is not very good at times, connecting calls sometimes takes a lot of time or does not connect at all.

Mirza S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It's quite good - from a perspective of tester using a custom-conferencing Vonage based app

Reviewed on 2022/04/05

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to...

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.

Pros

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

Cons

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

Alternatives Considered

Infobip and Twilio

Reasons for Switching to Vonage Business Communications

The docs and the pricing were the major reasons.
Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great VoIP option for small businesses

Reviewed on 2022/05/05

We have had a great experience overall from the sales rep to the buying process to the customer...

We have had a great experience overall from the sales rep to the buying process to the customer service and install. We'd definitely recommend them to small business who are looking to save a bit of money (at least compared to our traditional alternative).

Pros

I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.

Cons

The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.

Reasons for Choosing Vonage Business Communications

It was cheaper and had more options.

Reasons for Switching to Vonage Business Communications

Price and options
Showing 5 reviews of 247 Read all reviews

Vonage Business Communications FAQs

Below are some frequently asked questions for Vonage Business Communications.

Vonage Business Communications offers the following pricing plans:

  • Starting from: US$14,99/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.

Vonage Business Communications has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Vonage Business Communications supports the following languages:

English

Vonage Business Communications supports the following devices:

Vonage Business Communications integrates with the following applications:

Google Contacts, Method CRM, Microsoft Outlook, QuickBooks Online Advanced, Salesforce Sales Cloud, SugarCRM

Vonage Business Communications offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

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