Vonage Business Communications

Cloud-based business VoIP phone service

About Vonage Business Communications

Vonage Business offers a cloud-hosted business VoIP phone system which comes with over 40 calling features including cell phone integration, desktop plugins, and voicemail to email, plus additional features which can be added to the account for an additional fee.

Free mobile apps for iOS and Android give employees access to the full phone system wherever they are. The work from anywhere feature means employees can take their desk phone home or elsewhere, and have the same phone system access as in the office.

The system can be easily scaled according to business needs, and lines and features can be managed through the online admin portal.

In the event of power outages or loss of Internet, the call continuity feature enables the phone system to automatically re-route calls to a cell phone or other backup number.

The Vonage customer care and technical staff are available every workday as well as after hours and weekends for emergency service, and the support website contains advice, videos, and troubleshooting tips. Orientation and admin portal training are also available for new customers.

Pricing starting from:

US$14,99/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Vonage Business Communications

Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone.

Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer.

Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls.

Call recording is available both company-wide and on demand on an extension-by-extension basis. Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app.

Call monitoring allows administrators to listen in on users’ calls to monitor performance, and also “whisper” to the user on the call, and “barge” into the call and speak to both parties. Calls can be monitored anywhere in the world.

Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed.

Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email.

The virtual receptionist lets users route callers to the appropriate department or individual, and customize call routing for holidays, lunchtimes or after hours calls. A main company number can then be used on promotional material, with callers directed to the correct department by selecting a menu option.

Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system.

Paperless fax removes the need for manual faxing, facilitates the sending of faxes from both mobile and desktop, gives all users their own fax numbers and manages all email, voicemails and faxes in a single inbox.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$14,99/month

  • Free Trial
  • Free Version
  • Subscription

Images

Vonage Business user console lets users keep track of recent calls
Customizable voicemail greetings gives a personal experience
Vonage Business call summary can be exported, emailed or printed
Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans
Call History plugin for Vonage Business
Vonage Business supports Google search and Bing search plugins
Salesforce Plugin for Vonage Business
View 8 more
Vonage Business Communications video
Vonage Business Communications screenshot: Vonage Business user console lets users keep track of recent calls Vonage Business Communications screenshot: Customizable voicemail greetings gives a personal experience Vonage Business Communications screenshot: Vonage Business call summary can be exported, emailed or printed Vonage Business Communications screenshot: Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans Vonage Business Communications screenshot: Call History plugin for Vonage Business Vonage Business Communications screenshot: Vonage Business supports Google search and Bing search plugins Vonage Business Communications screenshot: Salesforce Plugin for Vonage Business

Features

Total features of Vonage Business Communications: 34

  • Audio / Video Conferencing
  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Conferencing
  • Contact Management
  • File Sharing
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Mobile Access
  • Monitoring
  • Multiple Parties
  • On-Demand Recording
  • Presentation Streaming
  • Private Chat
  • Queue Management
  • Real-Time Chat
  • Recording
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Tagging
  • Two Way Audio & Video
  • Unified Communications
  • User Profiles
  • VoIP
  • VoIP Connection
  • Voice Mail

Alternatives

GoToConnect

4,5
#1 Alternative to Vonage Business Communications
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and...

Bitrix24

4
#2 Alternative to Vonage Business Communications
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time...

CloudTalk

4,6
#3 Alternative to Vonage Business Communications
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

LiveAgent

4,7
#4 Alternative to Vonage Business Communications
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Reviews

Overall rating

4 /5
(230)
Value for Money
3,8/5
Features
4,1/5
Ease of Use
4,1/5
Customer Support
3,7/5

Already have Vonage Business Communications?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 230
Angela paez, C.
Overall rating
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product for small companies

Reviewed on 2020/04/09

Great!!! I definitely recommend this software and even though it might seem a bit more expensive...

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Jenah H.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, easy to use!

Reviewed on 2020/12/22

Overall, VBS has great customer service and a product that makes any business, big or small, more...

Overall, VBS has great customer service and a product that makes any business, big or small, more productive.

Pros

I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use.

Cons

I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use.

Michel V.
Overall rating
  • Industry: Research
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Tool

Reviewed on 2021/02/09

Excellent softaware, highly recommended for an office that is in constant contact with thier...

Excellent softaware, highly recommended for an office that is in constant contact with thier patients

Pros

It is an integrated platform that allows you to manage calls, voicemail, SMS and faxes all in one place.

Cons

No negative experience with this Software, overall experience has been positive in al the functions.

Adam C.
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Look elsewhere if considering Vonage (Telesphere)

Reviewed on 2020/05/26

Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay...

Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Pros

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Cons

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

Susan L.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Only regret is that we didn't upgrade sooner!

Reviewed on 2021/02/05

I appreciate the high level of customer service and the responsiveness of the team in general. We...

I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Pros

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Cons

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Showing 5 reviews of 230 Read all reviews

Vonage Business Communications FAQs

Below are some frequently asked questions for Vonage Business Communications.

Vonage Business Communications offers the following pricing plans:

  • Starting from: US$14,99/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.

We do not have any information about Vonage Business Communications features

Vonage Business Communications has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Vonage Business Communications supports the following languages:

English

Vonage Business Communications supports the following devices:

Vonage Business Communications integrates with the following applications:

Google Contacts, Method CRM, Microsoft Outlook, QuickBooks Online Advanced, Salesforce Sales Cloud, SugarCRM

Vonage Business Communications offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Vonage Business Communications.