Vonage Business Communications

Vonage Business Communications

4.0 (313)
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Cloud-based business VoIP phone service

About Vonage Business Communications

Vonage Business Communications offers a cloud-hosted business VoIP phone system which comes with over 40 calling features including cell phone integration, desktop plugins, and voicemail to email, plus additional features which can be added to the account for an additional fee.

Free mobile apps for iOS and Android give employees access to the full phone system wherever they are. The work from anywhere feature means employees can take their desk phone home or elsewhere, and have the same phone system access as in the office.

The system can be easily scaled according to business needs, and lines and features can be managed through the online admin portal.

In the event of power outages or loss of Internet, the call continuity feature enables the phone system to automatically re-route calls to a cell phone or other backup number.

The Vonage customer care and technical staff are available every workday as well as after hours and weekends for emergency service, and the support website contains advice, videos, and troubleshooting tips. Orientation and admin portal training are also available for new customers.


Key benefits of Vonage Business Communications

Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone.

Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer.

Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls.

Call recording is available both company-wide and on demand on an extension-by-extension basis. Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app.

Call monitoring allows administrators to listen in on users’ calls to monitor performance, and also “whisper” to the user on the call, and “barge” into the call and speak to both parties. Calls can be monitored anywhere in the world.

Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed.

Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email.

The virtual receptionist lets users route callers to the appropriate department or individual, and customize call routing for holidays, lunchtimes or after hours calls. A main company number can then be used on promotional material, with callers directed to the correct department by selecting a menu option.

Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system.

Paperless fax removes the need for manual faxing, facilitates the sending of faxes from both mobile and desktop, gives all users their own fax numbers and manages all email, voicemails and faxes in a single inbox.


Images

Vonage Business Communications Software - Vonage Business user console lets users keep track of recent calls
Vonage Business Communications Software - Customizable voicemail greetings gives a personal experience
Vonage Business Communications Software - Vonage Business call summary can be exported, emailed or printed
Vonage Business Communications Software - Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans
Vonage Business Communications Software - Call History plugin for Vonage Business
Vonage Business Communications Software - Vonage Business supports Google search and Bing search plugins
Vonage Business Communications Software - Salesforce Plugin for Vonage Business
View 8 more
Vonage Business Communications video
Vonage Business Communications Software - Vonage Business user console lets users keep track of recent calls
Vonage Business Communications Software - Customizable voicemail greetings gives a personal experience
Vonage Business Communications Software - Vonage Business call summary can be exported, emailed or printed
Vonage Business Communications Software - Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans
Vonage Business Communications Software - Call History plugin for Vonage Business
Vonage Business Communications Software - Vonage Business supports Google search and Bing search plugins
Vonage Business Communications Software - Salesforce Plugin for Vonage Business

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Reviews

Overall rating

4.0 /5
(313)
Value for Money
3.8/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support
3.7/5

Already have Vonage Business Communications?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 313
Mirza
Mirza
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It's quite good - from a perspective of tester using a custom-conferencing Vonage based app

Reviewed on 2022/04/05

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to...

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.

Pros

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

Cons

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

Alternatives Considered

Infobip and Twilio

Reasons for Switching to Vonage Business Communications

The docs and the pricing were the major reasons.
Sid
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One of the best all-in-one Business phone application

Reviewed on 2023/04/27

Vonage's services are sufficient for our company's communications requirements, be it direct calls,...

Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.

Pros

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Cons

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Greg
Overall rating
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Vonage for small business

Reviewed on 2023/06/09

Good start-up voip service for one line small businesses.

Good start-up voip service for one line small businesses.

Pros

the product is easy to use and easy to understand

Cons

the overall cost is more than I was expecting.

Hadi
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Vonage review

Reviewed on 2022/06/11

It has been average. The only bad side is SMS integration and support to it.

It has been average. The only bad side is SMS integration and support to it.

Pros

It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting.

Cons

Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely.

Susan
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Only regret is that we didn't upgrade sooner!

Reviewed on 2021/02/05

I appreciate the high level of customer service and the responsiveness of the team in general. We...

I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way.

Pros

The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards.

Cons

We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.

Alternatives Considered

Jive and Ooma Office

Reasons for Choosing Vonage Business Communications

AT&T Cost, flexibility, customer service

Reasons for Switching to Vonage Business Communications

Also looked at PanTerra. We chose Vonage because of the initial connection with [SENSITIVE CONTENT HIDDEN]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of [SENSITIVE CONTENT HIDDEN]. I hope you tell her that.
Showing 5 reviews of 313 Read all reviews

Vonage Business Communications FAQs

Below are some frequently asked questions for Vonage Business Communications.

Vonage Business Communications offers the following pricing plans:

  • Starting from: US$19.99/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.

Vonage Business Communications has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Vonage Business Communications supports the following languages:

English

Vonage Business Communications supports the following devices:

Vonage Business Communications integrates with the following applications:

Google Contacts, Method CRM, Microsoft Outlook, QuickBooks Online Advanced, Salesforce Sales Cloud, SugarCRM

Vonage Business Communications offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

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