Vonage Business

Vonage Business

Cloud-based business VoIP phone service

4.1/5 (178 reviews)

Vonage Business Overview

Vonage Business offers a cloud-hosted business VoIP phone system which comes with over 40 calling features including cell phone integration, desktop plugins, and voicemail to email, plus additional features which can be added to the account for an additional fee.

Free mobile apps for iOS and Android give employees access to the full phone system wherever they are. The work from anywhere feature means employees can take their desk phone home or elsewhere, and have the same phone system access as in the office.

The system can be easily scaled according to business needs, and lines and features can be managed through the online admin portal.

In the event of power outages or loss of Internet, the call continuity feature enables the phone system to automatically re-route calls to a cell phone or other backup number.

The Vonage customer care and technical staff are available every workday as well as after hours and weekends for emergency service, and the support website contains advice, videos, and troubleshooting tips. Orientation and admin portal training are also available for new customers.

Pricing

Starting from
$15/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Vonage Business Reviews

Overall rating
4.1/5
74% positive reviews
75
Excellent
56
Very good
38
Average
4
Poor
5
Terrible
Brielle S.

Vonage Business for your business

Used Daily for 1-5 months
Reviewed on 2016/11/08
Review Source: SoftwareAdvice

I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Pros

In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Cons

I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Paul D.

Great IP phones for companies with multiple offices

Used Daily for 2+ years
Reviewed on 2018/03/27
Review Source: SoftwareAdvice

If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.

Pros

There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Cons

Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kelsey B.

The Best On The Market

Used Daily for 2+ years
Reviewed on 2019/04/12
Review Source: Capterra

Vonage Business has helped us increase productivity as well as provide critical services to our constituents.

Pros

Vonage Business has most definitely saved the day for my organization on numerous occasions. Because we work out of many remote locations, Vonage has enabled to have the reliability of a telephone connection at a much more affordable price than the phone company. Also, in the public safety field, we have to mobilize resources to a lot of different places where we can’t have the benefit of connecting to our operations bases with a landline. With Vonage Business, all we need is an internet connection and we are ready to do what we do best: provide fire protection and EMS. Also, Vonage Business has helped us tremendously with routing calls to the proper specialties of our organization.

Cons

The thing I like least about Vonage Business is the lack of a feature where I could type in a message and the auto-attendant would automatically be created in a pleasant sounding voice. Currently, we have to create our scripts in another program and then import the audio file into Vonage Business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Saral S.

One of the best service provider for VOIP services

Used Daily for 2+ years
Reviewed on 2017/05/18
Review Source: SoftwareAdvice

Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Pros

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Cons

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
David M.

Premium Pricing, Insufficient Support, Unnecessarily Complex Interface

Used Weekly for 2+ years
Reviewed on 2019/05/24
Review Source

It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting.

Pros

- The mobile app is pretty slick and just works.

Cons

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on.
- The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard.
- The UI has improved leaps and bounds over the years but still is over complicated.
- We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10

Vonage Business Pricing

Starting from
$15/month
Pricing options
Free Trial
Free
Subscription
Value for money

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls.

Metered extension: $14.99 per line per month, plus $0.03 per minute
Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone
Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.

Vonage Business Features

  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Caller ID
  • Conferencing
  • Monitoring
  • Voice Mail

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Reporting
  • Chat
  • Instant Messaging
  • Live / Video Conferencing
  • Receiving
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration

Additional information for Vonage Business

Key features of Vonage Business

  • Call announce
  • Call continuity
  • Call monitoring
  • Call pass
  • Call queue
  • Call recording
  • Cell phone integration
  • Conference calls
  • Custom call tagging
  • Customizable hold music
  • Dynamic caller ID
  • Local numbers
  • Main company number
  • Paperless fax
  • Salesforce integration
  • Softphone and desktop apps
  • Virtual receptionist
  • Voicemail transcription
  • Voicemail-to-email
  • iOS and Android apps

Benefits

Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone.

Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer.

Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls.

Call recording is available both company-wide and on demand on an extension-by-extension basis. Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app.

Call monitoring allows administrators to listen in on users’ calls to monitor performance, and also “whisper” to the user on the call, and “barge” into the call and speak to both parties. Calls can be monitored anywhere in the world.

Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed.

Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email.

The virtual receptionist lets users route callers to the appropriate department or individual, and customize call routing for holidays, lunchtimes or after hours calls. A main company number can then be used on promotional material, with callers directed to the correct department by selecting a menu option.

Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system.

Paperless fax removes the need for manual faxing, facilitates the sending of faxes from both mobile and desktop, gives all users their own fax numbers and manages all email, voicemails and faxes in a single inbox.

Vonage Business FAQs

Below are some frequently asked questions for Vonage Business.

Q. What type of pricing plans does Vonage Business offer?

Vonage Business offers the following pricing plans:

Starting from: $15/month

Pricing model: Free, Subscription

Free Trial: Not Available

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls.

Metered extension: $14.99 per line per month, plus $0.03 per minute
Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone
Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.

Q. What are the main features of Vonage Business?

Vonage Business offers the following features:

  • Call announce
  • Call continuity
  • Call monitoring
  • Call pass
  • Call queue
  • Call recording
  • Cell phone integration
  • Conference calls
  • Custom call tagging
  • Customizable hold music
  • Dynamic caller ID
  • Local numbers
  • Main company number
  • Paperless fax
  • Salesforce integration
  • Softphone and desktop apps
  • Virtual receptionist
  • Voicemail transcription
  • Voicemail-to-email
  • iOS and Android apps

Q. Who are the typical users of Vonage Business?

Vonage Business has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Vonage Business support?

Vonage Business supports the following languages:

English

Q. What type of pricing plans does Vonage Business offer?

Vonage Business has the following pricing plans:

Free, Subscription

Q. Does Vonage Business support mobile devices?

Vonage Business supports the following devices:

Android, iPhone, iPad

Q. What other apps does Vonage Business integrate with?

Vonage Business integrates with the following applications:

Agency Matrix, Bullhorn, Google Contacts, Method:CRM, Microsoft Dynamics CRM, Microsoft Outlook, Salesforce Sales Cloud, SugarCRM, Tenfold, VanillaSoft

Q. What level of support does Vonage Business offer?

Vonage Business offers the following support options:

FAQs, Online Support, Phone Support