Vonage Business

Cloud-based business VoIP phone service

4,1 /5 (219 reviews) Write a Review!

Vonage Business Overview

What is Vonage Business?

Vonage Business offers a cloud-hosted business VoIP phone system which comes with over 40 calling features including cell phone integration, desktop plugins, and voicemail to email, plus additional features which can be added to the account for an additional fee.

Free mobile apps for iOS and Android give employees access to the full phone system wherever they are. The work from anywhere feature means employees can take their desk phone home or elsewhere, and have the same phone system access as in the office.

The system can be easily scaled according to business needs, and lines and features can be managed through the online admin portal.

In the event of power outages or loss of Internet, the call continuity feature enables the phone system to automatically re-route calls to a cell phone or other backup number.

The Vonage customer care and technical staff are available every workday as well as after hours and weekends for emergency service, and the support website contains advice, videos, and troubleshooting tips. Orientation and admin portal training are also available for new customers.

Vonage Business Overview

Pricing

Starting from
US$14,99/month

Pricing options

Free Trial
Free
Subscription
Value for money

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls.

Metered extension: $14.99 per line per month, plus $0.03 per minute
Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone
Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.


Vonage Business Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Vonage Business user console lets users keep track of recent calls
Customizable voicemail greetings gives a personal experience
Vonage Business call summary can be exported, emailed or printed
Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans
Call History plugin for Vonage Business
Vonage Business supports Google search and Bing search plugins
Salesforce Plugin for Vonage Business
Vonage Business video Vonage Business screenshot: Vonage Business user console lets users keep track of recent calls Vonage Business screenshot: Customizable voicemail greetings gives a personal experience Vonage Business screenshot: Vonage Business call summary can be exported, emailed or printed Vonage Business screenshot: Vonage Business PBX (Private Branch Exchange) summary allows administrators to keep track of and edit feature plans Vonage Business screenshot: Call History plugin for Vonage Business Vonage Business screenshot: Vonage Business supports Google search and Bing search plugins Vonage Business screenshot: Salesforce Plugin for Vonage Business

Vonage Business Reviews

Vonage Business Reviews

Overall rating
4,1
/
5
Excellent
99

Very good
64

Average
42

Poor
5

Terrible
9

Value for Money
3,8
Features
4,1
Ease of Use
4,1
Customer Support
3,8
74% recommended this app
Angela paez, C.

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.


Harlan E.

Must have for business

I love Vonage's feature set, from being able to text(Although I cant attach or be sent attached items), to the history feature is great for checking for previous calls and the reporting capabilities allows for productivity of employees.


Jacob M.

Business Calling and Texting made easy


Adam C.

Look elsewhere if considering Vonage (Telesphere)

Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.


Jenna G.

Vonage Business

I like this product easy to use


Angela paez, C.
Industry: Financial Services
Company size: 2-10 Employees

Great product for small companies

Used Daily for 2+ years
Reviewed on 2020/04/09
Review Source: Capterra

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Pros

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Harlan E.
Industry: Construction
Company size: 2-10 Employees

Must have for business

Used Daily for 2+ years
Reviewed on 2020/02/23
Review Source: Capterra

I love Vonage's feature set, from being able to text(Although I cant attach or be sent attached items), to the history feature is great for checking for previous calls and the reporting capabilities allows for productivity of employees.

Pros

What I like most about Vonage Business is its versatility in the business environment which allows for varied features! It allows any of our employees to work from home yet appear as if they are in the office.

Cons

The software's quality is very dependent on the broadband speed that it is connected to. It requires at a minimum at least 200 gigabit pipe line for it to function well...be advised there are some hiccups that happen but they are few and far between.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jacob M.
Industry: Consumer Services
Company size: 51-200 Employees

Business Calling and Texting made easy

Used Daily for 1+ year
Reviewed on 2020/10/27
Review Source: Capterra

Pros

For big companies, this cloud-ware makes it simple to have remote employees.

Cons

I have had numerous issues keeping in control of my seat count. They don't like to make it easy for you to remove users, phone number and other pieces. They make it easy to setup and then a nightmare to blackout. I have used the software and setup with multiple companies I have worked for and the separation phase is difficult and laborious.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Adam C.
Industry: Construction
Company size: 201-500 Employees

Look elsewhere if considering Vonage (Telesphere)

Used Daily for 2+ years
Reviewed on 2020/05/26
Review Source: Capterra

Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away.

Pros

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Cons

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jenna G.
Industry: Accounting
Company size: 2-10 Employees

Vonage Business

Used Daily for 1+ year
Reviewed on 2020/08/12
Review Source: Capterra

I like this product easy to use

Pros

Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell.

Cons

I haven't had any issue. If you type what you need help with in the search bar it pretty muchs shows you step by step with clicking on it/

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,7/10
Based on 219 user ratings
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Vonage Business Pricing

Vonage Business Pricing

Starting from
US$14,99/month
Free Trial
Free
Subscription
Value for money

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls.

Metered extension: $14.99 per line per month, plus $0.03 per minute
Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone
Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls.

Metered extension: $14.99 per line per month, plus $0.03 per minute
Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone
Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.

Value for Money
3,8/5
Based on 219 user ratings
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Vonage Business Features

Vonage Business Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,1/5
Based on 219 user ratings
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Categories

Additional information for Vonage Business

Additional information for Vonage Business

Key features of Vonage Business

  • Call announce
  • Call continuity
  • Call monitoring
  • Call pass
  • Call queue
  • Call recording
  • Cell phone integration
  • Conference calls
  • Custom call tagging
  • Customizable hold music
  • Dynamic caller ID
  • Local numbers
  • Main company number
  • Paperless fax
  • Salesforce integration
  • Softphone and desktop apps
  • Virtual receptionist
  • Voicemail transcription
  • Voicemail-to-email
  • iOS and Android apps

Benefits

Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone.

Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer.

Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls.

Call recording is available both company-wide and on demand on an extension-by-extension basis. Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app.

Call monitoring allows administrators to listen in on users’ calls to monitor performance, and also “whisper” to the user on the call, and “barge” into the call and speak to both parties. Calls can be monitored anywhere in the world.

Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed.

Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email.

The virtual receptionist lets users route callers to the appropriate department or individual, and customize call routing for holidays, lunchtimes or after hours calls. A main company number can then be used on promotional material, with callers directed to the correct department by selecting a menu option.

Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system.

Paperless fax removes the need for manual faxing, facilitates the sending of faxes from both mobile and desktop, gives all users their own fax numbers and manages all email, voicemails and faxes in a single inbox.

Vonage Business FAQs

Vonage Business FAQs

Below are some frequently asked questions for Vonage Business.

Q. What type of pricing plans does Vonage Business offer?

Vonage Business offers the following pricing plans:

Starting from: US$14,99/month

Pricing model: Free, Subscription

Free Trial: Not Available

Starting at $14.99 per line per month, plus $0.03/minute for outbound calls. Metered extension: $14.99 per line per month, plus $0.03 per minute Virtual extension: $14.99 per line per month, including a direct dial number which forward to employee's mobile phone Unlimited extension: $39.99 per line per month, unlimited monthly calls throughout the continental U.S. and Canada; multi-line discounts may apply.

Q. What are the main features of Vonage Business?

Vonage Business offers the following features:

  • Call announce
  • Call continuity
  • Call monitoring
  • Call pass
  • Call queue
  • Call recording
  • Cell phone integration
  • Conference calls
  • Custom call tagging
  • Customizable hold music
  • Dynamic caller ID
  • Local numbers
  • Main company number
  • Paperless fax
  • Salesforce integration
  • Softphone and desktop apps
  • Virtual receptionist
  • Voicemail transcription
  • Voicemail-to-email
  • iOS and Android apps

Q. Who are the typical users of Vonage Business?

Vonage Business has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Vonage Business support?

Vonage Business supports the following languages:

English

Q. What type of pricing plans does Vonage Business offer?

Vonage Business has the following pricing plans:

Free, Subscription

Q. Does Vonage Business support mobile devices?

Vonage Business supports the following devices:

Android, iPhone, iPad

Q. What other apps does Vonage Business integrate with?

Vonage Business integrates with the following applications:

Agency Matrix, Bullhorn, Google Contacts, Method:CRM, Microsoft Outlook, QuickBooks Online Advanced, Salesforce Sales Cloud, SugarCRM, Tenfold, VanillaSoft

Q. What level of support does Vonage Business offer?

Vonage Business offers the following support options:

FAQs, Online Support, Phone Support