Odoo

Odoo

Open Source ERP and CRM software suite

4.2/5 (330 reviews)

Odoo Overview

Odoo is a customizable, open-source business applications suite which covers needs such as customer relationship management (CRM), sales, enterprise resource planning (ERP), project management, manufacturing, inventory management, point of sale (POS), accounting, and more. Odoo is designed to meet company needs regardless of size and budget, and can be installed on-premise or hosted in the cloud.

Odoo's website apps allow users to build custom sites using a drag-and-drop editor. Calls to action, company blogs, customer portals, and other features can be added as required. The built-in SEO tool automatically optimizes websites and manages technical 301 redirects, Google schemas, page speeds, sitemaps, and more. The eCommerce app enables online selling through custom product pages and integrations with payment gateways and shipping carriers.

Odoo CRM allows sales teams to keep track of their top leads and opportunities. Users can personalize their sales cycle, take control of their statistics, forecasts and create marketing campaign automation to increase their sales performance. The subscriptions app lets users manage subscribers and setup recurring billing, and includes analysis tools designed to provide users with a clear overview of their business.

Odoo Accounting helps users to manage daily accounting easily with tools including bank synchronization, reconciliation, invoicing, expense management, and dynamic statements. Odoo Inventory enables warehouse managers to maximize inventory efficiency by reducing stock levels and avoiding stock-outs. Other operations apps cover timesheets, purchasing, projects, documents, and helpdesks.

Odoo offers human resource (HR) apps for managing recruitment, employees, vacation/leave, appraisals, and vehicle fleets. The suite also includes communication apps, electronic signature capture, marketing tools, manufacturing apps, a point of sale (POS), and more.

Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 18 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Odoo Reviews

Overall rating
4.2/5
85% positive reviews
156
Excellent
123
Very good
34
Average
7
Poor
10
Terrible
Verified Reviewer

Helping companies to be better

Used Daily for 2+ years
Reviewed on 2019/08/06
Review Source: Capterra

I've been using Odoo in some companies as an employee, so I've been teaching myself (that easy it is). I started with some bad practices (modifying the base code) but I've gotten better making my own modules, but now I only use Odoo Studio (highly recommend it).
I've also shown the basics of the core to my IT coworkers, and once we understand how the api with python works, we've made wonders. We don't mess with the code directly (only the Partner does) and we can play with all the information with any python module or framework.

Pros

Odoo adapts to the company needs. When one of the owners of the Organization has a question, the answer can be easily be taken from Odoo, by grouping, filtering and in some other cases, by adding new fields to fill manually or automatically.

Cons

As I jokingly say, sometimes Odoo is in a bad mood (when there is slow Internet connection) and Odoo displays an error or makes a rare behavior. But by refreshing the page, most of the times, it gets solved.

Response from Odoo

Awesome review! Glad to hear you have been making wonders with Odoo Studio, we love hearing how users are able to use the Studio editor tool to customize their platform without having to touch source code (the idea is to empower users to create the software they want). Happy to hear how you have been using Odoo and wishing your company continued success! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mihran T.

Odoo:

Used Daily for 6-12 months
Reviewed on 2019/07/31
Review Source: Capterra

We have been implementing Odoo for many of our customers and almost all of them were happy with it. Apart from the learning curve i mentioned about, people were happy about the software and the "awed" about the level of customisation possible.

Pros

The thing I most liked about Odoo is it's open source nature. The whole community can contribute to Odoo unlike some other popular ERP. Odoo is highly flexible and if you have some technical knowledge you can customise it anyway you like and integrate it with any existing system.

Cons

Close sourcing some good aspects after each revision of Odoo is somewhat disheartening. For instance, as far as I know the HR module is going to be enterprise only from Odoo 13. I don't understand the logic behind this decision. Also Odoo a pretty big learning curve. The descriptions of each operations needs to be simplified so people easily understand each feature.

Response from Odoo

Thanks for the great feedback Mihran! Happy to see so many positive points here. To address the cons, we haven't released Odoo 13 yet (October 2019) so I would wait to see the official release to get the correct details. Additionally, the learning curve can be said about any ERP product (complex in nature), and as we understand this all too well we have made a huge effort to create tons of resources to help those like you! Whether it is our eLearning platform, weekly webinars, documentation pages, live support, or user forum...we provide many options for you to get the answers you need. I recommend contacting your dedicated account manager for further assistance, we are always happy to help! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Selvakumar S.

Covers most of the organisational needs but need customization as well

Used Daily for 2+ years
Reviewed on 2018/11/06
Review Source: Capterra

Have experience of consulting and over seeing the implementation ( 14 Implementations) of Odoo from version 8 to 11 for the past 4 years.

Pros

1) Opensource and SaaS option
2) Easy to use - Maintained uniformity across modules
3) Availability of Third Party apps
4) OCA community support
5) No other opensource ERP covers Inventory (Product master - ability to handle product variance / Inventory valuation / Landing Cost) and Recruitment functionality like odoo
6) Odoo Enterprise Accounting reporting is a plus
7) Easy to customize or develop new module using Odoo Studio if your an enterprise customer
8) Developing new module even in enterprise will not take much time
9) Partners availability across globe is a plus
10) Having Ecommerce functionality in an ERP is great advantage

Cons

1) Need customization for localization ( Both HRMS - End of service calculation and Taxation)
2) Must to have functionalities are moved from community to enterprise form Odoo version 9 onward till odoo 12
3)Must to have accounting reports moved to Odoo enterprise
4)Not providing incremental update to the existing version is minus
5) Different pricing for different region
6) Document management features could have been better even-though they released few more functionalities in Odoo 12

Response from Odoo

Thanks for the review Selvakumar! We appreciate the 10/10 for recommendation. Your key points in both areas were informative to read. We like to see the Pros in order to understand where our community finds the most value, as well as the Cons to see where we can improve. Note for some of these (such as Documents management) that our software is constantly being updated and improved by a global team of awesome developers to bring features like this to our users. If you are on the SaaS platform, these features are delivered to you automatically without any need to update or reconfigure (we like to make things simple and easy). Hope to see you at our next Odoo event to learn more about your experience! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Thabo P.

Extensive ERP for a small to medium sized business.

Used Daily for 6-12 months
Reviewed on 2018/05/08
Review Source: Capterra

Having everything in one app is the major benefit to me. I don't have to use different software for Sales and Purchases; for Contacts; fr Projects etc. Another benefit for me is the ability to attach documents to each transaction for tax purposes at the end of the financial year.

Pros

Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few.
I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store.

Odoo uses Postgresql as database.

It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own.

Overall a very useful ERP.

Cons

I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql.

Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much.

Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting.

I would also like to see more reporting options like traditional desktop apps.

Customer support for the Community Edition are limited to the forums and some manuals for older editions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Raymond C.

We liked them so much we Partnered with them

Used Daily for 2+ years
Reviewed on 2017/12/23
Review Source: Capterra

All of my systems and customer data are centralized in one easy to use system

Pros

As a former Netsuite and Salesforce partner, our clients demanded more in the form of ease of use, mobility and functionality without breaking the bank. We started off by migrating ourselves off of our Netsuite system. This move simplified all of our daily work lives so much, we brought this solution to our client base. From Professional Services, Manufacturing and Warehouse operations, Odoo was an excellent fit and an extremely good value. The company improves the software almost daily and with thousands of prebuilt apps in their app store, adding major functionality and workflow is simple. Also the open nature of the code makes it the absolute most flexible ERP/CRM/MRP software on the market.
Odoo maintains a few versions Community(Free) and Hosted(Saas) and Enterprise(Self Hosted). We recommend either Hosted or Enterprise(Most Recommended) for business. The Community edition is mostly for developers to have an easy way to learn the basics. The Enterprise edition is packed with additional advanced features necessary for production use, and is supported by Odoo and the Odoo Partner Channel.
Any company in the search for an ERP system should include Odoo in their list.

Cons

Documentation needs improvement. Most documents and answers are not centralized but scattered between Youtube, and Odoo Community and GitHub although they have been building a training portal.

Response from Odoo

Thanks for the review VCloud9 team! We are excited to hear how your experience with other ERP systems like Netsuite has helped to identify key value indicators when doing software implementation. We look forward to continuously adding value to your projects in the future!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Odoo Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Odoo Community edition is available for free.
Odoo Enterprise edition costs $20/user/month (annual billing) or $25/user/month (monthly billing), and apps can be added individually to fulfill your custom needs.

Odoo Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Customizable Templates
  • Data Import/Export
  • Lead Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Sales Tracking
  • Search Functionality
  • Third Party Integration

  • Email Integration
  • Sales Analytics
  • Sales Reporting

Additional information for Odoo

Key features of Odoo

  • 360 degree feedback
  • @mentions
  • A/B testing
  • ACH payment processing
  • API
  • Absence management
  • Access control
  • Account reconciliation
  • Accounting Integration
  • Accounting management
  • Action item tracking
  • Action management
  • Action planning
  • Active Directory integration
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Actual costing
  • Agile development
  • Alerts / escalation
  • Applicant tracking
  • Applicant workflow
  • Application integration
  • Applications management
  • Appointment management
  • Appraisal history
  • Approval process control
  • Archiving & retention
  • Assessment management
  • Asset management
  • Attendance management
  • Audit trail
  • Auditing
  • Authentication
  • Automated billing
  • Automated expense input
  • Automated sales
  • Automatic backup
  • Automatic customer notices
  • Automatic lead distribution
  • Automatic notifications
  • Availability indicator
  • Avatars
  • Balance sheet
  • Bank reconciliation
  • Barcode printing
  • Barcode scanning
  • Barcode support
  • Batch processing
  • Bid management
  • Bill of material analysis
  • Billable hours tracking
  • Billing & invoicing
  • Bills of material
  • Boolean search
  • CRM integrations
  • Canned responses
  • Click-through tracking
  • Collaboration tools
  • Contact management
  • Cost tracking
  • Currency conversion
  • Custom charts
  • Custom development
  • Custom fields
  • Custom forms
  • Custom landing pages
  • Customer management
  • Dashboard creation
  • Data import/export
  • Email templates
  • Gantt charts
  • Instant messaging
  • Lead assignment
  • Lead distribution
  • Lead generation
  • Lead management
  • Lead scoring
  • Meeting management
  • Opportunity management
  • Performance reports
  • Pipeline management
  • Pipeline reports
  • Quote management
  • RFID scanning
  • Real-time analytics
  • Real-time data
  • Real-time reporting
  • Sales forecasting
  • Sales tracking
  • Summary reports
  • Task scheduling
  • Team chat
  • Third party integration
  • User activity monitoring

Odoo FAQs

Below are some frequently asked questions for Odoo.

Q. What type of pricing plans does Odoo offer?

Odoo offers the following pricing plans:

Starting from: US$20,00/month

Pricing model: Free, Open Source, Subscription

Free Trial: Available

Odoo Community edition is available for free.
Odoo Enterprise edition costs $20/user/month (annual billing) or $25/user/month (monthly billing), and apps can be added individually to fulfill your custom needs.

Q. What are the main features of Odoo?

Odoo offers the following features:

  • 360 degree feedback
  • @mentions
  • A/B testing
  • ACH payment processing
  • API
  • Absence management
  • Access control
  • Account reconciliation
  • Accounting Integration
  • Accounting management
  • Action item tracking
  • Action management
  • Action planning
  • Active Directory integration
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Actual costing
  • Agile development
  • Alerts / escalation
  • Applicant tracking
  • Applicant workflow
  • Application integration
  • Applications management
  • Appointment management
  • Appraisal history
  • Approval process control
  • Archiving & retention
  • Assessment management
  • Asset management
  • Attendance management
  • Audit trail
  • Auditing
  • Authentication
  • Automated billing
  • Automated expense input
  • Automated sales
  • Automatic backup
  • Automatic customer notices
  • Automatic lead distribution
  • Automatic notifications
  • Availability indicator
  • Avatars
  • Balance sheet
  • Bank reconciliation
  • Barcode printing
  • Barcode scanning
  • Barcode support
  • Batch processing
  • Bid management
  • Bill of material analysis
  • Billable hours tracking
  • Billing & invoicing
  • Bills of material
  • Boolean search
  • CRM integrations
  • Canned responses
  • Click-through tracking
  • Collaboration tools
  • Contact management
  • Cost tracking
  • Currency conversion
  • Custom charts
  • Custom development
  • Custom fields
  • Custom forms
  • Custom landing pages
  • Customer management
  • Dashboard creation
  • Data import/export
  • Email templates
  • Gantt charts
  • Instant messaging
  • Lead assignment
  • Lead distribution
  • Lead generation
  • Lead management
  • Lead scoring
  • Meeting management
  • Opportunity management
  • Performance reports
  • Pipeline management
  • Pipeline reports
  • Quote management
  • RFID scanning
  • Real-time analytics
  • Real-time data
  • Real-time reporting
  • Sales forecasting
  • Sales tracking
  • Summary reports
  • Task scheduling
  • Team chat
  • Third party integration
  • User activity monitoring

Q. Who are the typical users of Odoo?

Odoo has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does Odoo support?

Odoo supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Q. What type of pricing plans does Odoo offer?

Odoo has the following pricing plans:

Free, Open Source, Subscription

Q. Does Odoo support mobile devices?

Odoo supports the following devices:

Android, iPhone, iPad

Q. What other apps does Odoo integrate with?

Odoo integrates with the following applications:

All-In-One Designer, Infraspeak, PieSync, Robly, SmartFreight, Teamleader, Truedash

Q. What level of support does Odoo offer?

Odoo offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials