Zoho Inventory

Order and inventory management for growing businesses

About Zoho Inventory

Zoho Inventory is cloud-based inventory management software that helps businesses create and manage both sales and purchase orders and track inventory. Features include item and order management, inventory control, warehouse management, multi channel selling, and more. The platform offers integration with online sales channels like Amazon, eBay, and Etsy, shipment tracking tools such as AfterShip and DPD, shopping carts like Shopify, as well as other Zoho apps such as Zoho Books accounting software, Zoho Analytics, and Zoho CRM. Zoho Inventory also offers a mobile app for Android and iOS devices, which allows users to manage contacts, access real-time data, track sales orders, manage multiple warehouses, view invoices and payments, and more, whilst on-the-go.

Businesses can automatically update their inventory quantities across all selling channels whenever a sale is made thanks to Zoho Inventory's automatic quantity adjustment feature. Businesses can monitor stock levels and the system can automatically re-order stock when levels hit a certain point. The platform facilitates the automation of the entire sales process, including the creation of sales orders, printing shipping labels, shipping products, tracking the delivery status, and sending invoices to customers.

The comprehensive dashboard tool within Zoho Inventory provides businesses with reports to get instant visibility into business metrics such as inventory levels, order fulfillment rates, product sales, purchase order history, and more. Users can see which products are best-sellers with sales reports and get details about loyal customers and their payment history.

Key benefits of Zoho Inventory

  • Identify which products are the best selling, most popular items and see which products are running low on stock, from the Zoho Inventory dashboard.

  • Receive alerts when an item is running low and use the automatic reordering feature to ensure that stock-outs never occur.

  • Insights and inventory forecasting from Zoho Inventory's reports mean that a store need never be under-stock or overstock of items again.

  • Zoho Inventory automatically synchronizes stock quantities across all sales channels. Any changes made in one channel will instantly appear across all others, eliminating the risk of listing errors.

  • Keep track of orders and shipments via Zoho Inventory's 25 shipping service integrations. Get real-time shipping rates, the latest transit status updates, and receive notifications when a shipment has been successfully delivered.

  • All inventory, orders, shipments, finances and customers can be managed in-sync thanks to Zoho Inventory's integration with Zoho Books and Zoho CRM.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Chinese, English, French, Japanese, Spanish

    Images

    Get instant updates when orders are packed, shipped and delivered, with the Zoho Inventory iOS app
    The Zoho Inventory dashboard gives a total overview of items sold, product details, popular items, and more
    Manage products and customers in the contacts section of Zoho Inventory
    Manage orders from different channels across each stage of the fulfillment process with Zoho Inventory
    Get actionable data and make better decisions with reports from Zoho Inventory. Download reports as PDFs or XLS files.
    View all sales orders and their respective statuses in Zoho Inventory
    View 7 more
    Zoho Inventory video
    Zoho Inventory video
    Zoho Inventory screenshot: Get instant updates when orders are packed, shipped and delivered, with the Zoho Inventory iOS app Zoho Inventory screenshot: The Zoho Inventory dashboard gives a total overview of items sold, product details, popular items, and more Zoho Inventory screenshot: Manage products and customers in the contacts section of Zoho Inventory Zoho Inventory screenshot: Manage orders from different channels across each stage of the fulfillment process with Zoho Inventory Zoho Inventory screenshot: Get actionable data and make better decisions with reports from Zoho Inventory. Download reports as PDFs or XLS files. Zoho Inventory screenshot: View all sales orders and their respective statuses in Zoho Inventory

    Features

    Total features of Zoho Inventory: 89

    • 3PL Management
    • API
    • Access Controls/Permissions
    • Accounting
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Applications Management
    • Audit Management
    • Backorder Management
    • Barcode / Ticket Scanning
    • Barcode Recognition
    • Barcoding/RFID
    • Billing & Invoicing
    • Bills of Material
    • Channel Management
    • Contact Database
    • Cost Tracking
    • Customer History
    • Customizable Fields
    • Customizable Reports
    • Data Import/Export
    • Data Synchronization
    • Delivery Tracking
    • Discount Management
    • Document Storage
    • Forecasting
    • Inventory Control
    • Inventory Management
    • Inventory Optimization
    • Inventory Replenishment
    • Inventory Tracking
    • Invoice Management
    • Item Management
    • Kitting
    • Labeling
    • Mobile Access
    • Mobile Alerts
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Location
    • Multiple User Accounts
    • Online Forums
    • Order Entry
    • Order Fulfillment
    • Order Management
    • Order Processing
    • Order Tracking
    • Partial Payments
    • Product Identification
    • Profitability Analysis
    • Purchase Order Management
    • Purchasing & Receiving
    • Real Time Analytics
    • Real Time Comparisons
    • Real Time Data
    • Real Time Monitoring
    • Real Time Reporting
    • Real Time Synchronization
    • Recurring Orders
    • Reminders
    • Reorder Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Retail Inventory Management
    • Returns Management
    • Role-Based Permissions
    • SKU/UPC Codes
    • Sales Orders
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Secure Data Storage
    • Serial Number Tracking
    • Shipping Labels
    • Shipping Management
    • Shopping Cart
    • Special Order Management
    • Stock Management
    • Supplier Management
    • Third Party Integrations
    • Warehouse Management
    • Website Integration
    • Workflow Management
    • eCommerce Management

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    Reviews

    Overall rating

    4,5 /5
    (329)
    Value for Money
    4,3/5
    Features
    4,2/5
    Ease of Use
    4,4/5
    Customer Support
    4,3/5

    Already have Zoho Inventory?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 329
    Sancharini s G.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Practical, economical option for Inventory Management

    Reviewed on 2021/03/11

    Functional company, hands on management. Can write to them any time, it's a different thing that...

    Functional company, hands on management. Can write to them any time, it's a different thing that they don't reply, but get the ball moving through their team !

    Pros

    Practical features that are used by any warehouse daily, pick list, packing list, item management, batch / serial number management etc... all in all a complete package for warehouse management.

    Cons

    Can be more economical due to scale of zoho, they could pass some more discount to clients.

    Verified Reviewer
    Overall rating
    • Industry: Consumer Goods
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Zoho Review

    Reviewed on 2020/11/01

    Keeping track of sales on eBay, our website, and other platforms where we sell such as Google...

    Keeping track of sales on eBay, our website, and other platforms where we sell such as Google Shopping can be confusing but Zoho makes it very easy to keep track of all three on one database without the confusion.

    Pros

    Zoho is really easy to use and affordable, especially for a small business. I like that it creates your own invoices that you can send to customers. I like that you can keep track of multiple warehouses on one page. These are small features that make Zoho really great.

    Cons

    The software is easy to use but still has some features that I would love to see changed. We run a small eBay business and there is often difficulty in merging products. I cannot go back and fix this later on. Sometimes this will make the inventory numbers look different than what they are. This is also part of a human error, but I wish there was a feature on Zoho that would help me reconcile inventory when I make a mistake with merging products.

    Gregory S.
    Overall rating
    • Industry: Furniture
    • Company size: 2-10 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 0.0 /10

    Shopify users, beware of Zoho!

    Reviewed on 2021/01/23

    Impossible to contact the dev team, even by email, which would have saved me two years of lost...

    Impossible to contact the dev team, even by email, which would have saved me two years of lost development time on my end. There is not even an effective communication channel between Customer Support and their own development team. It's one of those "I.T. doesn't talk to inferior beings" outfits. You know the type.
    Low integrity: If you make a mistake and misguide a paying customer, accept responsibility and issue a refund. It's the very least they could have done.

    Pros

    On paper, Zoho had all the flexibility and scalability we were looking for, but it turns out that it is incompatible with a Shopify store that has more than a few months of data. It won't import the data. This is not a misunderstanding and there is no workaround. Details below.

    Cons

    We bought it to be our CRM and Inventory Management System for our Shopify office furniture store. On installation, it would only import the last two months of transactions from Shopify. That's a disaster. For all of our regular customers, they'd have two accounts and we'd have to look in both places to find a past order, not to mention re-creating all of their account data by hand in the new system if they hadn't purchased in the last two months, and we'd have no idea what their lifetime value was.
    Zoho support was sure I had done something wrong. It took weeks for them to decide that Shopify was the problem. They told me Shopify was blocking the export of the data. So I called Shopify. They told me (in an hour) that they have an automatic block to prevent hacking but all Zoho had to do was to call them and they'd unblock them!
    Over a period of weeks, I tried to get to the right department to tell the install team or dev team about this, and no one seemed to know what I was talking about. They kept insisting it was a Shopify problem. A support rep got back to me a few months later and said the limitation had actually been built into Zoho and it would be fixed in the next version update. So, foolishly, I kept paying. I kept checking in and finally, two years later, they told they have no plans to fix this problem, and no, I couldn't have a refund even though I was waiting for them to fix what they told me they would fix, and had never used the product.

    Dale (ken) S.
    Overall rating
    • Industry: Automotive
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Zoho Inventory - Worth it's Price in Gold

    Reviewed on 2021/02/10

    Pros

    Ease of use.
    Ability to link other Zoho Products like Zoho Books.
    Customer service.

    Cons

    Not implementing changes fast enough to make program even better or more functional!

    Karun M.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fantastic addition to the Zoho Books suite

    Reviewed on 2019/09/20

    Well designed software that meets my organisation's needs. Ease of usage means that people at all...

    Well designed software that meets my organisation's needs. Ease of usage means that people at all levelsof the organisation can get comfortable using it to manage inventory and track sales.

    Pros

    As a small business owner, I found that the Zoho Inventory plug-in for Zoho Books provided me with a seamless and stress-free tool to manage multiple SKUs, track inventory, and create composite items. As a design brand, we often have multiple elements that go into a single product, and I have not found any other software that allows me to manage composite items as well as Zoho Inventory.

    Cons

    The pricing plans are a little prohibitive for a small business. However, even the free version offers a great user experience and provides full access to all features, limiting only the number of items that can be managed through it.

    Showing 5 reviews of 329 Read all reviews

    Zoho Inventory FAQs

    Below are some frequently asked questions for Zoho Inventory.

    Zoho Inventory offers the following pricing plans:

    • Starting from: US$59,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    14 day free trial. A free version is available for up to 50 orders and 50 shipments per month. Standard: $59/organization/month billed annually. Includes 1500 orders & 1500 shipments per month. Professional: $99/organization/month billed annually. Includes 7500 orders & 7500 shipments per month. Premium: $159/organization/month billed annually. Includes 15000 orders & 15000 shipments per month. Elite: $239/organization/month billed annually. Includes unlimited orders & unlimited shipments per month. Quotes for larger subscription packages are available on request. Discounts are available for non-profit organizations.

    We do not have any information about Zoho Inventory features

    Zoho Inventory has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Zoho Inventory supports the following languages:

    Chinese, English, French, Japanese, Spanish

    Zoho Inventory supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zoho Inventory integrates with the following applications:

    2Checkout, AfterShip, Authorize.Net, Avalara, BigCommerce, Braintree, Crossfire, Forte Payment Systems, Google Workspace, Magento Commerce, Microsoft 365, PayPal, PrestaShop, Quickbooks Online, SPS Commerce, Shopify, Slack, Stripe, WooCommerce, Worldpay, Zapier, Zoey, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Commerce, Zoho Sign, Zoho Subscriptions

    Zoho Inventory offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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