ReviewTrackers

Review monitoring software for multi-location businesses

About ReviewTrackers

ReviewTrackers is the award-winning reputation management and customer review software trusted by over 40,000 businesses.

Monitor reviews on Facebook, Google, TripAdvisor, and 100+ other online review sites. Centralize all your review data in a single app. Respond to customers instantaneously. Request reviews via simple, easy-to-use SMS and email campaigns. Use machine-learning technology to discover insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers.

Key benefits of ReviewTrackers

Measure and optimize the customer experience: Consolidate reviews and customer feedback from all the sites and channels you care about — in one easy-to-use dashboard.

Analyze your performance: Cut your review and feedback data on the fly with ReviewTrackers’ powerful analytics and reporting engine.

Collect customer feedback and generate new reviews: Activate Promoters and recover Detractors with the easy-to-use Feedback and Review Request tool.

Unlock actionable customer insights: Dive into the entire anatomy of feedback, analyze sentiment data, and discover high-impact customer trends and issues with Trending Topics, a cutting-edge text analytics and sentiment analysis tool with easy-to-use word cloud visualizations.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, Ireland, New Zealand, Singapore, United States

Supported Languages

English

Images

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Features

Total features of ReviewTrackers: 95

  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Benchmarking
  • Brand Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Change Management
  • Client Portal
  • Commenting / Notes
  • Communication Management
  • Complaint Monitoring
  • Configurable Alerts
  • Contact Management
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Invitations & Reminders
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Impact Measurement
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Mass Texting
  • Message Personalization
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Project Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Marketing Managment
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(128)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,7/5
Customer Support
4,7/5

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Showing 5 reviews of 128
Brett M.
Overall rating
  • Industry: Real Estate
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simplicity is key

Reviewed on 2018/12/12

Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make...

Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online.

Pros

-Ease of use encourages buy-in
-Support is there
-Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc.

Cons

Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered.

Response from ReviewTrackers

Hi Brett, thanks for taking the time to share your experience of ReviewTrackers! We're so glad to hear about the ways our platform is helping you grow the Wood Partners brand. And thanks for your feedback about the Trending Keywords feature and performance snapshots. We're taking your comments about custom reporting onboard as we look to strengthen our offering and deliver even more value to your business. Again, thank you for taking the time to share your review with the Capterra community.

Cameron C.
Overall rating
  • Industry: Hospitality
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Super Helpful!

Reviewed on 2019/12/20

Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews...

Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Pros

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Cons

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor)
Not all review status change automatically when responded outside of ReviewTrackers.

Response from ReviewTrackers

Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!

Matthew S.
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 1.0 /10

ReviewTrackers doesn't increase the chance of clients leaving an online review

Reviewed on 2019/12/18

I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers...

I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money.

Pros

It is easy to implement the actual email but that is about it.

Cons

The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc.

Response from ReviewTrackers

Hi Matthew, thanks for sharing your feedback with us.

We're sorry to hear you haven't been getting as much value as you should from ReviewTrackers. And we apologize for any confusion you may have experienced in using the Ask Tool: when you request reviews or feedback from your customers, the subject line is indeed customizable, as are many other fields in the email. The Ask Tool is loaded with default templates, which you can always personalize to drive campaign performance and increase your volume of reviews. This ability is communicated in our training materials, which we're happy to again walk through with you in even greater detail.

We have many success stories of business customers who have leveraged the Ask Tool to generate more reviews, and we'd love to help you do the same.

Please reach out at any time to our Customer Success team ([email protected]), who will help you harness the full potential of ReviewTrackers and the Ask Tool.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Managing and tracking customer contacts with ease

Reviewed on 2018/09/28

Having researched a few other platforms, I have come to the conclusion that it would take me a lot...

Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get.

Pros

The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes.

Cons

While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information.

Response from ReviewTrackers

Thank you so much for the great five star review! We really apprechiate taking the time to review your experience with ReviewTrackers from the past two years. In terms of speed, we are working on way to improve our technology to detect reviews faster but sometimes we are limited by our review site partners. Finally, we have a saying internally - we want to deliver "crazy" value. It sounds like we do that for you. Thank you for your business and we look forward to continuing ways to add value to you and your business. - ReviewTrackers Team

Chris H.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great way to keep track of your reviews

Reviewed on 2018/12/25

We like review trackers, but we have also recently started using some other tools that also include...

We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Pros

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Cons

It is pretty pricey but is still a helpful tool for us.

Response from ReviewTrackers

Hi Chris,

Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews.

You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out.

Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.

Showing 5 reviews of 128 Read all reviews

ReviewTrackers FAQs

Below are some frequently asked questions for ReviewTrackers.

ReviewTrackers offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Get a demo of ReviewTrackers and try their platform to see how your brand can improve customer acquisition and retention strategies in just 30 days. No credit card required for the trial.

We do not have any information about ReviewTrackers features

ReviewTrackers has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ReviewTrackers supports the following languages:

English

ReviewTrackers supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ReviewTrackers integrates with the following applications:

HootSuite, Tableau, Zapier

ReviewTrackers offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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