ReviewTrackers

Review monitoring software for multi-location businesses

About ReviewTrackers

ReviewTrackers is the award-winning reputation management and customer review software trusted by over 40,000 businesses.

Monitor reviews on Facebook, Google, TripAdvisor, and 100+ other online review sites. Centralize all your review data in a single app. Respond to customers instantaneously. Request reviews via simple, easy-to-use SMS and email campaigns. Use machine-learning technology to discover insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ReviewTrackers

Key benefits of ReviewTrackers

Measure and optimize the customer experience: Consolidate reviews and customer feedback from all the sites and channels you care about — in one easy-to-use dashboard.

Analyze your performance: Cut your review and feedback data on the fly with ReviewTrackers’ powerful analytics and reporting engine.

Collect customer feedback and generate new reviews: Activate Promoters and recover Detractors with the easy-to-use Feedback and Review Request tool.

Unlock actionable customer insights: Dive into the entire anatomy of feedback, analyze sentiment data, and discover high-impact customer trends and issues with Trending Topics, a cutting-edge text analytics and sentiment analysis tool with easy-to-use word cloud visualizations.

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Bulgaria, Bahrain, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Belarus, Belize, Canada, Switzerland, Cook Islands, Chile, China, Colombia, Costa Rica, Cuba, Cyprus, Czechia, Germany, Denmark, Dominica, Dominican Republic, Ecuador, Estonia, Spain, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Gibraltar, Greenland, Guadeloupe, Greece, Guatemala, Guam, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kyrgyzstan, Cambodia, Kiribati, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, St. Martin, Marshall Islands, North Macedonia, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Montserrat, Malta, Maldives, Mexico, Malaysia, New Caledonia, Norfolk Island, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Romania, Serbia, Russia, Saudi Arabia, Solomon Islands, Sweden, Singapore, Slovenia, Svalbard & Jan Mayen, Slovakia, San Marino, Suriname, El Salvador, Syria, Turks & Caicos Islands, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Ukraine, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, South Africa

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ReviewTrackers

Images

ReviewTrackers Software - ReviewTrackers: One-stop dashboards help you track your brand's reputation growth over time.
ReviewTrackers Software - Experience Analysis: Our customer experience trends tool uses AI-driven keyword categorization to measure trends across words and phrases mentioned in feedback and reviews.
ReviewTrackers Software - Local Search Rank: Monitor and improve your brand’s online visibility and SEO for ‘near me’ local searches to outrank your competition and generate more revenue.
ReviewTrackers Software - 1st Party Amplify Widgets: Amplify widgets allow you to display first-party reviews anywhere on your website - improving your SEO and providing the social proof your brand needs to close more business.
ReviewTrackers Software - The ReviewTrackers & Hootsuite integration allows you to reap the benefits of pairing social media and reviews to drive engagement and increase customer acquisition and conversions.
ReviewTrackers Software - Competitor Wave Charts: Beat your competition by categorizing your competitors’ review data into industry-specific categories to identify areas they excel and lack in and apply that data to provide the best experience for your customers.
ReviewTrackers Software - Use ReviewTrackers to drive a steady stream of reviews to your business to boost your local SEO rank and acquire more customers.
View 8 more
ReviewTrackers video
ReviewTrackers Software - ReviewTrackers: One-stop dashboards help you track your brand's reputation growth over time.
ReviewTrackers Software - Experience Analysis: Our customer experience trends tool uses AI-driven keyword categorization to measure trends across words and phrases mentioned in feedback and reviews.
ReviewTrackers Software - Local Search Rank: Monitor and improve your brand’s online visibility and SEO for ‘near me’ local searches to outrank your competition and generate more revenue.
ReviewTrackers Software - 1st Party Amplify Widgets: Amplify widgets allow you to display first-party reviews anywhere on your website - improving your SEO and providing the social proof your brand needs to close more business.
ReviewTrackers Software - The ReviewTrackers & Hootsuite integration allows you to reap the benefits of pairing social media and reviews to drive engagement and increase customer acquisition and conversions.
ReviewTrackers Software - Competitor Wave Charts: Beat your competition by categorizing your competitors’ review data into industry-specific categories to identify areas they excel and lack in and apply that data to provide the best experience for your customers.
ReviewTrackers Software - Use ReviewTrackers to drive a steady stream of reviews to your business to boost your local SEO rank and acquire more customers.

Features

Total features of ReviewTrackers: 97

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Benchmarking
  • Brand Tracking
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Configurable Alerts
  • Content Library
  • Content Management
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Gamification
  • Impact Measurement
  • Keyword Tracking
  • Knowledge Management
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(129)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,7/5
Customer Support
4,7/5

Already have ReviewTrackers?

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Showing 5 reviews of 129
Chris H.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great way to keep track of your reviews

Reviewed on 2018/12/25

We like review trackers, but we have also recently started using some other tools that also include...

We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Pros

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Cons

It is pretty pricey but is still a helpful tool for us.

Response from ReviewTrackers

Hi Chris,

Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews.

You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out.

Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.

Cameron C.
Overall rating
  • Industry: Hospitality
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Super Helpful!

Reviewed on 2019/12/20

Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews...

Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Pros

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Cons

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor)
Not all review status change automatically when responded outside of ReviewTrackers.

Alternatives Considered

ReviewPush

Reasons for Choosing ReviewTrackers

Integration issues and Customer Service was not always responsive or helpful.

Switched From

ReviewPush

Reasons for Switching to ReviewTrackers

We got a good price across all our properties, and really it provided us with everything we needed/wanted to do. Very happy with the product/service!

Response from ReviewTrackers

Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Basic review management

Reviewed on 2022/02/03

Pros

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Cons

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

Alternatives Considered

Sprinklr, Brandwatch and Meltwater

Reasons for Switching to ReviewTrackers

Cost, complexity and ease of implementation

Response from ReviewTrackers

Hi! Thank you for taking the time to share your review with the Capterra community. We are sorry to hear that your ReviewTrackers experience did not quite match your team's expectations. We work closely with many partners in the healthcare industry, and we listen closely to valuable feedback like yours to help us grow and improve. We have shared your comments about custom reporting and customer service intervention with our product and support teams, with the goal of improving our ability to meet the needs and expectations of organizations like yours. Meanwhile, we are very pleased to hear that you found ReviewTrackers easy to use and implement; many of our healthcare partners have told us the same. Again, thank you for your review and we continue to welcome any additional feedback or suggestions at [email protected]

Maria K.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A good simple & basic product for people looking for easy reputation management

Reviewed on 2019/10/11

I've had a positive experience. My team uses this tool regularly and we don't plan on switching any...

I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon.

Pros

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Cons

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

Alternatives Considered

Birdeye and Podium

Reasons for Switching to ReviewTrackers

When making a selection, we looked at cost and functionality. We felt with Review Trackers that we were getting the best price for the functionality that we needed.

Response from ReviewTrackers

Hi Maria, thank you for sharing your ReviewTrackers experience with the Capterra community.

We appreciate your thoughts on our software, specifically: how it helps you effectively monitor reviews and manage your brand's reputation online.

Thank you too for your helpful suggestions. Your review makes a difference to us and it helps motivate us even more to do our best. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know.

Thanks again!

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Software for Monitoring Reviews

Reviewed on 2018/11/21

I love Review Tracker. We had to cancel our subscription to this and other social tools at one...

I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.

Pros

This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.

Cons

While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.

Response from ReviewTrackers

Thank you so much for the great review. It sounds like we were able to provide you and your team a lot of value with the monitoring, reporting and tools of the platform. We hope to welcome you back as a customer at some point in the future, as we miss you too!

In terms of Facebook, we have rolled out new functionality to allow you to respond to reviews in our dashboard and we also collect all "recommendations" as well.

We hope you come back and try us again, thank you for your business.

Showing 5 reviews of 129 Read all reviews

ReviewTrackers FAQs

Below are some frequently asked questions for ReviewTrackers.

ReviewTrackers offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Get a demo of ReviewTrackers and try their platform to see how your brand can improve customer acquisition and retention strategies in just 30 days. No credit card required for the trial.

ReviewTrackers has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

ReviewTrackers supports the following languages:

English

ReviewTrackers supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ReviewTrackers integrates with the following applications:

Hootsuite, Tableau, Zapier

ReviewTrackers offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for ReviewTrackers.