Thinkific

I like that it is customizable. I like that Thinkific offers lots of webinars and help with all aspects of publishing online courses. It allows a couple ways to collect money for your courses. They spell out exactly what to do! For a newbie like me, I began setting things up months ago while I was working on my course. As I completed it, I began uploading the lectures and made some changes to my text and landing page and other info. Easy to make it your own. I am happy with how professional it all looks. Now I will get busy with the marketing end and Thinkific can help with info about that too! Customer service is awesome and they reach out frequently to see what they can do to guide you! I highly recommend this solution for getting an online course published. I am at the entry level, but am testing the waters until I need to go further and unlock more features.

As expected the free version is basic, so in order to get to some of the good stuff, you have to upgrade. Not a big deal really, since I am producing my first course and need to go slowly.

I was so excited to find this product and thought it would be ideal for my needs

The software is not user-friendly. I was hoping that it would be more straightforward and my staff have also commented that is it not user-friendly.

There is nobody to call when you have a query and can only email. It takes them a day to get back to you. And we are based in the UK and with the time difference, we have to wait at least a day for an answer. What makes it even more frustrating is that, after waiting for a reply, they ask for information that was already included in your original email (and then you have to wait another day for a response).

I sent a query on Monday asking how to do something and the reply said 'see instructions below' and there were no instructions there. In the same email, they asked me to confirm the email address (which I had emailed them on and they had clearly not tried this). I responded right away and just got an email asking how they could help me! (They clearly had not read the email chain).

It is now 9pm at night on Tuesday and will be at least Wednesday afternoon with the time difference until I may get a reply and actually proceed.

I do really like Thinkific although the price seems a bit higher than some new online platforms that are coming through. I like the course layout and the amount that you can edit. It's a bit more tech-savvy than some which I don't mind. I've built fast courses with Thinkific and enjoyed being a user on a weekly basis. I do just hope that Thinkfics features get more modernised as time goes on as it can seem a little outdated at times. Just my opinion :)

It's a bit more tech-savvy than some which I don't mind, but even a tech-savvy person wouldn't mind more convenience every day. This could come from more drag and drop and more templates to use as there doesn't seem to be any help in building your courses. There may be tutorials that I haven't come across the mind. I would like to see the price drop down before I go elsewhere.