About WorkWave Service
WorkWave Service is a web-based field service management software best suited for professionals in the cleaning, lawn, pest, HVAC, residential maid service, and landscape industries.
WorkWave Service features scheduling, sales and estimation, billing, mobile application, property measurement and more. Users can immediately see their distance to drive and drive time in between appointments. Additionally, WorkWave Service quickly determines and flags up scheduling conflicts, if any.
The software captures and tracks leads and opportunities and organizes them in an intuitive manner to reduce missed opportunities for new business. Users can send bulk invoices and statements with process payment and one-shot view of any outstanding payments.
The WorkWave Service dashboard provides a high-level view of insights related to employees, products and materials management. Users can also get a single view of outstanding account receivable totals, current work order statuses, estimated revenues and capacity levels.
The property measurement feature allows users to measure properties from anywhere, regardless of weather, time of day or location. This helps in preparing site measurements before a visit and can be easily validated with the customer on the site visit.
Pricing starting from:
US$79,00/month
- Free Trial
- Subscription
Key benefits of WorkWave Service
WorkWave provides a proprietary routing module that helps users optimize their daily and weekly schedule. It can also alert users of a potential scheduling conflict.
WorkWave Service dashboard provides a single view of key metrics, such as account receivable totals and an activity log to show most recent actions on customer accounts.
The software also allows measurement of properties from anywhere, regardless of the weather, time or location.
A mobile application enables field workers to communicate easily in real-time with back office, connect with customers quickly and accept credit-card payments out in the field.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$79,00/month
- Free Trial
- Subscription
Images
Features
Total features of WorkWave Service: 93
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Scheduling
- Automated Scheduling
- Billing & Invoicing
- CRM
- Calendar Management
- Chemical Management
- Chemical Usage Tracking
- Client Management
- Client Portal
- Compliance Management
- Confirmation/Reminders
- Contact Database
- Contract/License Management
- Cost Tracking
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Alerts
- Email Management
- Employee Management
- Equipment Management
- Equipment Tracking
- For Arborists
- For Lawn Care
- GPS
- Geographic Maps
- Groundskeeping Management
- Inspection Management
- Interaction Tracking
- Inventory Control
- Invoice Management
- Irrigation Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile Payments
- Mobile Signature Capture
- Multi-Location
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Payment Processing
- Payroll Management
- Photos / Images
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Route Optimization
- Routing
- SMS Messaging
- Scheduling
- Search/Filter
- Service History
- Status Tracking
- Surveys & Feedback
- Technician Management
- Third Party Integrations
- Time Tracking
- Timesheet Management
- Work History
- Work Order Management
- Workflow Management
Alternatives
Jobber
FieldPulse
ServiceWorks
Housecall Pro
Reviews
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Write a Review!- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful scheduling and invoicing software.
Reviewed on 2019/11/14
Pros
I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.
Cons
I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!
Response from WorkWave
Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
- Industry: Environmental Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use - easy to train.
Reviewed on 2019/03/15
I have been in the industry for 40 years and used override of different systems. This is...
I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007
Pros
It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.
Cons
A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Service
Reviewed on 2021/02/18
Pros
Ease of operation. We like that it works hand and with quickbooks
Cons
That express will be facing out. We like the product and don't want to start over with another product
Response from WorkWave
Hi Kelly,
Thank you for your review. We are so happy that you are finding success with WorkWave Service. We look forward to continuing our relationship with Falcon Pest Services!
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
15 years of experience.
Reviewed on 2020/11/02
Frustrating.
Frustrating.
Pros
I did the research, and then my wife's cleaning company bought Service CEO in 2005. CEO has since been bought by Workwave. The idea was to streamline scheduling and client contact for her cleaning business. Did a reasonable job at first but soon fell behind on the requirements.
Cons
Very difficult to get necessary tweaks done to the software, but overall reasonable service. Then CEO was bought by Workwave, and they are arrogant and uncooperative. Most recently, my wife was diagnosed with pancreatic cancer and very suddenly had to shut down her business as of September 10th. She's paid her monthly fee for September, but they're insisting that she pay a buyout to cancel her contract. They're a bit like dealing with a bureaucrat laiden government department.
Response from WorkWave
Hi Dave,
We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations.
- Industry: Consumer Services
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible customer service
Reviewed on 2021/02/28
Very disappointed with every customer interaction
Very disappointed with every customer interaction
Pros
It works if you have a team of people to operate
Cons
It’s horribly expensive and they never talk to you unless to charge you
Response from WorkWave
Hi Jared,
We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.
WorkWave Service FAQs
Below are some frequently asked questions for WorkWave Service.Q. What type of pricing plans does WorkWave Service offer?
WorkWave Service offers the following pricing plans:
- Starting from: US$79,00/month
- Pricing model: Subscription
- Free Trial: Available
Contact WorkWave for pricing information
Q. What are the main features of WorkWave Service?
We do not have any information about WorkWave Service features
Q. Who are the typical users of WorkWave Service?
WorkWave Service has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500
Q. What languages does WorkWave Service support?
WorkWave Service supports the following languages:
English
Q. Does WorkWave Service support mobile devices?
WorkWave Service supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WorkWave Service integrate with?
WorkWave Service integrates with the following applications:
QuickBooks Desktop Pro, Quickbooks Online
Q. What level of support does WorkWave Service offer?
WorkWave Service offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for WorkWave Service.
