About WorkWave Service

WorkWave Service is a web-based field service management software best suited for professionals in the cleaning, lawn, pest, HVAC, residential maid service, and landscape industries.
WorkWave Service features scheduling, sales and estimation, billing, mobile application, property measurement and more. Users can immediately see their distance to drive and drive time in between appointments. Additionally, WorkWave Service quickly determines and flags up scheduling conflicts, if any.
The software captures and tracks leads and opportunities and organizes them in an intuitive manner to reduce missed opportunities for new business. Users can send bulk invoices and statements with process payment and one-shot view of any outstanding payments.
The WorkWave Service dashboard provides a high-level view of insights related to employees, products and materials management. Users can also get a single view of outstanding account receivable totals, current work order statuses, estimated revenues and capacity levels.
The property measurement feature allows users to measure properties from anywhere, regardless of weather, time of day or location. This helps in preparing site measurements before a visit and can be easily validated with the customer on the site visit.

Key benefits of WorkWave Service

WorkWave provides a proprietary routing module that helps users optimize their daily and weekly schedule. It can also alert users of a potential scheduling conflict.
WorkWave Service dashboard provides a single view of key metrics, such as account receivable totals and an activity log to show most recent actions on customer accounts.
The software also allows measurement of properties from anywhere, regardless of the weather, time or location.
A mobile application enables field workers to communicate easily in real-time with back office, connect with customers quickly and accept credit-card payments out in the field.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

WorkWave Service- Dashboard
WorkWave Service- Mobile Application
WorkWave Service- Property Measurement
WorkWave Service- Rescheduling
View 5 more
WorkWave Service video
WorkWave Service screenshot: WorkWave Service- Dashboard WorkWave Service screenshot: WorkWave Service- Mobile Application WorkWave Service screenshot: WorkWave Service- Property Measurement WorkWave Service screenshot: WorkWave Service- Rescheduling

Features

Total features of WorkWave Service: 93

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chemical Management
  • Chemical Usage Tracking
  • Client Management
  • Client Portal
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Employee Management
  • Equipment Management
  • Equipment Tracking
  • For Arborists
  • For Lawn Care
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Photos / Images
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Service History
  • Status Tracking
  • Surveys & Feedback
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work History
  • Work Order Management
  • Workflow Management

Alternatives

Jobber

4,6
#1 Alternative to WorkWave Service
Jobber’s award-winning software is perfect for home services businesses that want to keep jobs on track and provide a...

FieldPulse

4,6
#2 Alternative to WorkWave Service
FieldPulse is an all-in-one field service management solution with fully featured mobile apps for Android & iOS...

ServiceWorks

4,1
#3 Alternative to WorkWave Service
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

Housecall Pro

4,7
#4 Alternative to WorkWave Service
Housecall Pro is a full-suite tool that enables service professionals to run their entire business from their...

Reviews

Overall rating

3,3 /5
(42)
Value for Money
3/5
Features
3/5
Ease of Use
3,1/5
Customer Support
3,5/5

Already have WorkWave Service?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 42
Christopher C.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful scheduling and invoicing software.

Reviewed on 2019/11/14

Pros

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Cons

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Response from WorkWave

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

David H.
Overall rating
  • Industry: Environmental Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use - easy to train.

Reviewed on 2019/03/15

I have been in the industry for 40 years and used override of different systems. This is...

I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Pros

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Cons

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

Kelly F.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Service

Reviewed on 2021/02/18

Pros

Ease of operation. We like that it works hand and with quickbooks

Cons

That express will be facing out. We like the product and don't want to start over with another product

Response from WorkWave

Hi Kelly,
Thank you for your review. We are so happy that you are finding success with WorkWave Service. We look forward to continuing our relationship with Falcon Pest Services!

Dave R.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

15 years of experience.

Reviewed on 2020/11/02

Frustrating.

Frustrating.

Pros

I did the research, and then my wife's cleaning company bought Service CEO in 2005. CEO has since been bought by Workwave. The idea was to streamline scheduling and client contact for her cleaning business. Did a reasonable job at first but soon fell behind on the requirements.

Cons

Very difficult to get necessary tweaks done to the software, but overall reasonable service. Then CEO was bought by Workwave, and they are arrogant and uncooperative. Most recently, my wife was diagnosed with pancreatic cancer and very suddenly had to shut down her business as of September 10th. She's paid her monthly fee for September, but they're insisting that she pay a buyout to cancel her contract. They're a bit like dealing with a bureaucrat laiden government department.

Response from WorkWave

Hi Dave,

We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations.

Jared T.
Overall rating
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible customer service

Reviewed on 2021/02/28

Very disappointed with every customer interaction

Very disappointed with every customer interaction

Pros

It works if you have a team of people to operate

Cons

It’s horribly expensive and they never talk to you unless to charge you

Response from WorkWave

Hi Jared,
We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

Showing 5 reviews of 42 Read all reviews

WorkWave Service FAQs

Below are some frequently asked questions for WorkWave Service.

WorkWave Service offers the following pricing plans:

  • Starting from: US$79,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact WorkWave for pricing information

We do not have any information about WorkWave Service features

WorkWave Service has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

WorkWave Service supports the following languages:

English

WorkWave Service supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

WorkWave Service integrates with the following applications:

QuickBooks Desktop Pro, Quickbooks Online

WorkWave Service offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for WorkWave Service.