IFS Field Service Management

Field service management system for businesses of all sizes

About IFS Field Service Management

IFS Field Service Management by IFS World Operations is a solution, which helps manufacturers and distributors manage job status, assets, and technician activities across remote locations. The AI-based omni-channel tool lets users automate processes related to scheduling and planning tasks based on service-level agreements, business goals, and customer contracts.

Key features of IFS Field Service Management include dispatching, time clock, routing, file storage, accounting integration, and GPS tracking. Its contact center allows enterprises to manage core customer service operations such as parts ordering, request handling, and technical support, ensuring client engagement. Manufacturers can also store customer information including contact details and service history in a unified database for future reference. The tool helps users send alerts to notify engineers and teams in the field about tasks assigned, providing mobile access across remote locations.

IFS Field Service Management can either be deployed on-premise or hosted in the cloud. It comes with tools to address all aspects of the service supply chain, including forward and reverse logistics. The solution enables distributors to handle long duration and complex service delivery, facilitating project management.

Key benefits of IFS Field Service Management

• IFS Field Service Management software provides the complete range of applications, including warranty management, spare parts management, project management and contract management.

• Its warranty management feature automates claims management, which reduces warranty claim cycle time, billing inaccuracies, and claim errors.

• The software provides a holistic view of spare part inventory across all warehouse locations.

• IFS Field Service Management takes control of repair & service operations that increases stakeholders’ (i.e. clients, technicians, and operators) satisfaction.

Devices

Business size

S M L

Markets

United Kingdom, United States

Supported Languages

Arabic, English, French, Indonesian, Korean, Thai

Images

IFS FSM mobile interface screenshot
IFS FSM project details screenshot
IFS FSM mapping integration screenshot
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IFS Field Service Management video IFS Field Service Management video IFS Field Service Management screenshot: IFS FSM mobile interface screenshot IFS Field Service Management screenshot: IFS FSM project details screenshot IFS Field Service Management screenshot: IFS FSM mapping integration screenshot

Features

Total features of IFS Field Service Management: 88

  • Accounting Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Call Distribution
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Claims Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Computer Telephony Integration
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dispatch Management
  • Drag & Drop
  • Electronic Signature
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • IVR / Voice Recognition
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Preventive Maintenance
  • Project Management
  • Projections
  • Queue Management
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Resource Scheduling
  • Returns Management
  • Room Booking
  • Routing
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Serial Number Tracking
  • Service History
  • Task Scheduling
  • Technician Management
  • Vendor Management
  • Warranty Tracking
  • Work History
  • Work Order Creation
  • Work Order Management

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Reviews

Overall rating

4,5 /5
(22)
Value for Money
4,3/5
Features
4,6/5
Ease of Use
4,3/5
Customer Support
4,2/5

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Showing 5 reviews of 22
Burak C.
Overall rating
  • Industry: Telecommunications
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

IFS is Perfect

Reviewed on 2020/10/14

I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to...

I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.

Pros

IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements)

IFS has also lots of reports and also they can be modified easily.

IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.

Cons

Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved.

There is no IFS forums like other software to find a solution from web.

Fraz A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innovative ERP that is challenging the Norms of ERP industry

Reviewed on 2020/07/29

I am a business analyst and functional consultant associated with IFS ERP for more than 2 years. ...

I am a business analyst and functional consultant associated with IFS ERP for more than 2 years.
Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.

Pros

It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .

Cons

It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.

Celso M.
Overall rating
  • Industry: Consumer Services
  • Company size: 1 001-5 000 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

IFS software covers all aspects of field service and it's highly configurable. Implementation...

Reviewed on 2018/09/05

Pros

Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.

Cons

We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

Emilia T.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Concise, supportive and efficient

Reviewed on 2017/08/30

It does everything that we have been trying to do over the past few years for the contact centre...

It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.

Pros

Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.

Cons

A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.

Roger O.
Overall rating
  • Industry: Industrial Automation
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Meets our needs with many features we still need to integrate

Reviewed on 2018/08/10

Pros

Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.

Cons

Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.

Showing 5 reviews of 22 Read all reviews

IFS Field Service Management FAQs

Below are some frequently asked questions for IFS Field Service Management.

IFS Field Service Management offers the following pricing plans:

  • Starting from: US$65,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact IFS for pricing information.

We do not have any information about IFS Field Service Management features

IFS Field Service Management has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

IFS Field Service Management supports the following languages:

Arabic, English, French, Indonesian, Korean, Thai

IFS Field Service Management supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

IFS Field Service Management integrates with the following applications:

Microsoft Azure, StreetSmart

IFS Field Service Management offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

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