IFS Field Service Management
IFS Field Service Management
About IFS Field Service Management
IFS Field Service Management by IFS World Operations is a solution, which helps manufacturers and distributors manage job status, assets, and technician activities across remote locations. The AI-based omni-channel tool lets users automate processes related to scheduling and planning tasks based on service-level agreements, business goals, and customer contracts.
Key features of IFS Field Service Management include dispatching, time clock, routing, file storage, accounting integration, and GPS tracking. Its contact center allows enterprises to manage core customer service operations such as parts ordering, request handling, and technical support, ensuring client engagement. Manufacturers can also store customer information including contact details and service history in a unified database for future reference. The tool helps users send alerts to notify engineers and teams in the field about tasks assigned, providing mobile access across remote locations.
IFS Field Service Management can either be deployed on-premise or hosted in the cloud. It comes with tools to address all aspects of the service supply chain, including forward and reverse logistics. The solution enables distributors to handle long duration and complex service delivery, facilitating project management.
Key benefits of IFS Field Service Management
• IFS Field Service Management software provides the complete range of applications, including warranty management, spare parts management, project management and contract management.
• Its warranty management feature automates claims management, which reduces warranty claim cycle time, billing inaccuracies, and claim errors.
• The software provides a holistic view of spare part inventory across all warehouse locations.
• IFS Field Service Management takes control of repair & service operations that increases stakeholders’ (i.e. clients, technicians, and operators) satisfaction.
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- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
IFS is Perfect
Reviewed on 2020/10/14
I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to...
I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.
Pros
IFS is windows based and the only software (as far as I know) that contains finance and HR module inside. Very easy to check your data, easy to learn and easy to book items (invoices, statements)
IFS has also lots of reports and also they can be modified easily.
IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Cons
Looking at the finance side, the auto-matching feature of IFS sometimes makes it complicated and this feature cannot be stopped by users. Also if an invoice has more than certain amount of POs, IFS cannot adopt them all at the same time. If a PO has more than certain units inside, IFS cannot sort them A to Z again because of limits. The checking of the status of a PO module should be improved.
There is no IFS forums like other software to find a solution from web.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Innovative ERP that is challenging the Norms of ERP industry
Reviewed on 2020/07/29
I am a business analyst and functional consultant associated with IFS ERP for more than 2 years. ...
I am a business analyst and functional consultant associated with IFS ERP for more than 2 years.
Involved in Implementation and surely can comment on the capabilities of the application in terms of business process handling and reporting needs, even in the most traditional and compounded scenarios it has answers to satisfy the customer needs and always on the edge to enhance application strength by developing more scenarios and options which help customers to achieve overall organization goals.
Pros
It is for the challengers those are open to explore new possibilities in the era of innovation & depicting result in the industries of most complex scenarios and business processes .
Cons
It becomes very rigid in terms of customization and repetitive actions are required to keep the process in check.
Alternatives Considered
SAP HANA CloudReasons for Choosing IFS Field Service Management
To explore more depth in the field of Manufacturing and process oriented through an ERP that can provide solutions for the maximum satisfaction to the customerReasons for Switching to IFS Field Service Management
It has more features to offer when it comes to tackle big projects and manufacturing processes.- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
IFS software covers all aspects of field service and it's highly configurable. Implementation...
Reviewed on 2018/09/05
Pros
Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.
Cons
We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Has everything needed to manage field agents and to manage MTTR
Reviewed on 2022/08/26
We have just implemented the solution and thusfar it has met our expectations. When implementing...
We have just implemented the solution and thusfar it has met our expectations. When implementing ensure that you budget for training as you will only get the true value if people use the system correctly and to its full capability.
Pros
IFS Field Service Management has all the essential features that enable efficient dispatch and management of field agents. It has a robust reporting capability and dashboards. It assists in managing vendors as well as customer experience. The field agents app has everything a field agent needs to update a work order and provides management visibility.
Cons
It is expensive. We use it at a large telecommunications provider and for the scale of the usage and the functionality required it makes sense. It is significantly more expensive than other SAAS products and one has to also budget for implementation costs
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Concise, supportive and efficient
Reviewed on 2017/08/30
It does everything that we have been trying to do over the past few years for the contact centre...
It does everything that we have been trying to do over the past few years for the contact centre customer services team. Our customers are being looked after so much better than before as agents are able to have full visibility of their details, history, etc.
Pros
Efficient use of data organisation and seeing the customer view all in one screen is so much easier. Also handy that we can choose what we need through their modular approach.
Cons
A little long to implement but well worth it once all in place. Overall a good experience as we went with them after having issues with our original choice. Should have just bitten the bullet and spent that much ore for bespoke.
IFS Field Service Management FAQs
Below are some frequently asked questions for IFS Field Service Management.Q. What type of pricing plans does IFS Field Service Management offer?
IFS Field Service Management offers the following pricing plans:
- Starting from: US$65.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact IFS for pricing information.
Q. Who are the typical users of IFS Field Service Management?
IFS Field Service Management has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does IFS Field Service Management support?
IFS Field Service Management supports the following languages:
Arabic, English, French, Indonesian, Korean, Thai
Q. Does IFS Field Service Management support mobile devices?
IFS Field Service Management supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does IFS Field Service Management integrate with?
IFS Field Service Management integrates with the following applications:
Microsoft Azure, StreetSmart
Q. What level of support does IFS Field Service Management offer?
IFS Field Service Management offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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