About SharpSpring

More than 1,400 digital marketing agencies and 6,000+ businesses worldwide have chosen SharpSpring as their marketing automation partner. Since 2014, SharpSpring has helped marketers to automate workflows, drive more leads and convert those leads to sales. With its competitive pricing and robust platform, the company has gained significant market share from industry leaders in the short time since its inception. Its robust feature set includes behavior-based email marketing, native or third-party CRM integration, social media management tools, visual workflow builder, dynamic forms, buyer personas, landing page builder, blog builder, universal CMS compatibility, and integration with hundreds of applications.

SharpSpring is typically a fraction of the cost of other marketing automation alternatives.

Key benefits of SharpSpring

Utilize SharpSpring’s built-in CRM, or leverage the open API and universal CMS compatibility to integrate with a third-party CRM of your choice.

SharpSpring's all-in-one system has dynamic forms, a landing page builder, blog builder, natively integrated social tools, and behavior-based email marketing.

Go beyond outdated email service providers by sending relevant content to the right lead at the right time. Leverage after-the-click tracking, notifying sales people to take action at the right moment.

SharpSpring forms allow you to build, reorder, and customize fields through a smooth drag-and-drop editor. Most fields are auto-completed for returning visitors, and SharpSpring’s progressive profiling feature allows you to collect more information on your leads as they engage with your forms over time.

Track all sales opportunities starting from creation to close with a high-level view of the entire pipeline. SharpSpring’s pipeline is customizable so you can mold it to fit your sales process.

SharpSpring analytics provide relevant and accurate data for better decision making and a clear understanding of your return on investment. Even better, ROI can be broken down by individual campaigns.

The powerful rules engine eases the process of marketing automation. With visual workflows, it’s easy to engage leads at various points in the buyer’s journey and customize each user experience.

The open API and PieSync and Zapier integrations help to connect hundreds of third-party applications with SharpSpring, along with keeping the user data safe and secure.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom and 3 others, India, Mexico, United States

Supported Languages

Dutch, English, French, German, Italian and 3 others, Portuguese, Spanish, Turkish

Images

SharpSpring - Campaigns
SharpSpring - Conversion Report
SharpSpring - Analytics
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SharpSpring video
SharpSpring video
SharpSpring screenshot: SharpSpring - Campaigns SharpSpring screenshot: SharpSpring - Conversion Report SharpSpring screenshot: SharpSpring - Analytics

Features

Total features of SharpSpring: 115

  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Auto-Responders
  • Automatic Lead Distribution
  • Behavior Analytics
  • Behavior Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Chat/Messaging
  • Click Tracking
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Customization
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Tracking
  • Event Triggered Actions
  • Forms Management
  • Graphical Workflow Editor
  • Image Library
  • Interaction Tracking
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Company
  • Multi-Country
  • Multiple Data Sources
  • Multiple User Accounts
  • Multivariate Testing
  • Pipeline Management
  • Pipeline Reports
  • Post Scheduling
  • Preview Functionality
  • Promotions Management
  • Prospecting Tools
  • Question Branching
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • Sales Reports
  • Sales Trend Analysis
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Social Promotion
  • Source Tracking
  • Subscription Management
  • Task Management
  • Template Management
  • Third Party Integrations
  • Unsubscribe Database
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Website Visitor Tracking
  • Workflow Management
  • eCommerce Management

Alternatives

Zoho CRM

4,2
#1 Alternative to SharpSpring
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

User.com

4,6
#2 Alternative to SharpSpring
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data...

emfluence Marketing Platform

4,7
#3 Alternative to SharpSpring
The emfluence Marketing Platform is an email marketing, social media management, survey tool, landing page builder,...

Mailchimp

4,5
#4 Alternative to SharpSpring
MailChimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with...

Reviews

Overall rating

4,5 /5
(679)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,6/5

Already have SharpSpring?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 679
Rafael E.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Tool - “Functional Middle Market Software”

Reviewed on 2021/02/08

They really help to centralize all our clients, CRM, Email marketing, Lead scoring, Landing page...

They really help to centralize all our clients, CRM, Email marketing, Lead scoring, Landing page builder, marketing automarion, slaes analytics in one place.

Pros

We keep on being intrigued with all the Sharpspring has to bring to the table. They are really here to help organizations like us.

I love utilizing this product consistently and utilizing it to deal with my leads. As a sales rep, it is trying to discover a CRM that really works for you, not where you need to work for it. I like the convenience with the kanban sheets just as the advertising computerization for dribble crusades.

Cons

By now never saw something that came in mind right now.

Stuart B.
Overall rating
  • Industry: Insurance
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great software alternative to Marketo or Pardot

Reviewed on 2021/03/23

It's a great platform overall. Expect great customer support, but also plan for a lot of time...

It's a great platform overall. Expect great customer support, but also plan for a lot of time setting up automation workflows and action groups. But the tool will do what you need it to do, and then some.

Pros

The biggest plus is its affordability - all the features you need at a price that is accessible. It has all the core functions one needs in a marketing automation platform, with a powerful sales pipeline and lead management component that provides an exceptional, integrated experience. Added bonuses are chatbox and book-time features included in the price, and the ability to sync Outlook emails to a contact's record. Lead scoring

Cons

The email editor can be a bit clunky and formatting copy and layouts can be finicky. The email previewer can be cumbersome. Visual workflows can be arduous to make

Dennis S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buyer Beware - Don't Believe the Hype

Reviewed on 2021/01/28

Other functionality gaps:

1. No sequencing on emails.
2. No video integration into mass email or...

Other functionality gaps:

1. No sequencing on emails.
2. No video integration into mass email or individual email.
3. Socia Media Management Tool - They don't have Instagram give you some story about how they got in the tool after Insta was acquired by FB and NOBODY else (which is flat out wrong) has Insta integration into their scheduling platform.
4. Content Library - So they have a max size file, that even a 4 page PDF eBook is too big. You will think you are crazy when you upload it and nothing happens. Reason being is they don't pop a message saying your file is too big. I opened a help desk ticket item on simple things like this and other basic functioning items. Which you shouldn't have to. Like configuring and sending an email. Or building an email nurture campaign has no logic to it.

So this is my second go-around I was going to leave HubSpot for SharpSpring and I did with a great deal of buyers remorse. I amicably tried to resolve this...SharpSpring is going to say they let me out of my contract and did everything they could to resolve this but the problem is that the product has MAJOR gaps. They position this as a strong competitor to HubSpot that's the furthest thing from the truth. Your software should almost manage you, instead you will spend a considerable amount of time managing this software.

Pros

The only pro to this product is the pricing is enticing. The margin for an agency is solid. Customer support is good buyer beware you will get to know them very well even for creating the simplest of tasks!

CRM - In each contact, you can see all the touchpoints in a timeline.

Cons

The worst marketing automation and CRM tool that I've ever deployed, company lacks integrity. It's the 2nd time I fell into the SharpSpring trap, the product looks good in the demo but has significant gaps.

1. Agency Billing Model - They want to bill your clients and then bill you 30-days later, it's very confusing.
2. Forms - Horrible still CSS, dealing with coding your forms, takes forever, each form is customized.
3. Lead Scoring
4. Nurturing Campaigns
5. Calendar Schedule - So you only get one calendar schedule for sales, so for example if you have multiple links for scheduling time on your calendar you cannot customize more than 1. Very frustrating.
6. Support Videos - Aren't updated so if you are watching a "how to" video it's likely that a new version of the software came out and the video is not relevant. You'll spend a lot of time trying to figure that out.
7. Landing Pages - No functionality, there's was a lot of backend configuration that said I needed to list my website on the domain and it was already on there.
8. Email - So you cannot track opens directly into your email

"This product still has not evolved much from my efforts with it two years ago. I'm opening a help desk ticket item daily. That said I'm working on building a landing page and form. I went back and watched the training videos the big issue there is that the UI and new platform don't match where the buttons previously were located. So it's not an apples to apples when you watch the videos.

Response from SharpSpring

Hi Dennis,

Thank you for taking the time to share your experience with SharpSpring. We never take losing a partner lightly. We truly appreciate the feedback you shared with our Customer Success managers. We will use your feedback to continue to improve our resources for our agency partners. If you'd be open to sharing any additional feedback please email us at [email protected]

Christine M.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Functional and Affordable Platform for My Small Agency!

Reviewed on 2021/02/15

Sharpspring has been incredibly helpful in allowing our small team to connect with leads, follow up...

Sharpspring has been incredibly helpful in allowing our small team to connect with leads, follow up on project prospects, organize our communications, and so much more. It allows us to accomplish a lot more for our clients, and to land more profitable projects, because we are able to take the day-to-day of marketing communication off the table, and let SharpSpring handle it! It's also been a game-changer for our B2C clients, who are able to personalize and segment their marketing efforts to specific customers, and have seen great growth in engagement and revenue!

Pros

When choosing a marketing automation platform for my agency, I knew I wanted something robust and customizable. I'm very hands on, and I don't like being constrained by the limitations of drag-and-drop editors or controlled interfaces. I want to be able to tailor my tools exactly to each client I work with, without compromising on functionality or efficiency. That's why SharpSpring has been a perfect fit for me! Not only is it affordable for a small agency like mine, who works with small businesses, but it's extremely powerful, and capable of executing any strategy my team or my clients require. The most complete and functional marketing automation platform out there!

Cons

Because of the large range of features, it can be a little intimidating to learn for some. But the onboarding team does a great job of walking you through implementation and getting you set up for success! Our agency focuses a lot on providing social media and content marketing services to our clients, and the SharpSpring content calendar is definitely not as robust or streamlined as some other platforms I've used. However, it's definitely not the focus of the platform, and there are workarounds for most of the issues I've run into with it. The SharpSpring team is also super responsive to feedback, and are constantly improving their product. I've already seen some great changes in the time I've been using the platform, and I'm confident the content calendar and scheduling tools will only continue to improve!

Berenice P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Used as point solution with all the potential of an enterprise platform

Reviewed on 2021/01/29

The interaction with customers has improved a lot since we started using SharpSpring's marketing...

The interaction with customers has improved a lot since we started using SharpSpring's marketing automation, we have a better vision of the various client profiles that we've interaction with, and we've been able to focus on every single one of them with a more mindful approach. The chatbot helped to get more leads because we discovered that visitors feel more open to sharing their lead information with a more dynamic tool than a form per example.

Pros

It has a lot of features and they keep adding new ones. From only one platform I'm able to keep track of my client's websites, create the forms, and manage the submissions, leads can schedule meetings with specialists without having to wait (or to interact with another human being) and I can keep track of everything with the help of the Life of the Lead. The automations available are a big deal as well, everybody in the team is aware of their responsibilities and the platform helps them never forget to follow-up.

Cons

The email builder could use some improvements, maybe something more intuitive, more templates, more flexibility while making changes. Also, de contact manager is still kinda coarse, should work more like a database and not only as a display, it could be more flexible. And allow to bulk-import contacts with no emails could be huge.

Showing 5 reviews of 679 Read all reviews

SharpSpring FAQs

Below are some frequently asked questions for SharpSpring.

SharpSpring offers the following pricing plans:

  • Starting from: US$399,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact SharpSpring for pricing information

We do not have any information about SharpSpring features

SharpSpring has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

SharpSpring supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Spanish, Turkish

SharpSpring supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SharpSpring integrates with the following applications:

123FormBuilder, 1CRM, AB Tasty, Accelo, Acuity Scheduling, Agile CRM, Aircall, Alchemer, Basecamp, BigCommerce, Bitrix24, Cisco Webex, ClickTime, Close, Connexys Recruiting Software, Constant Contact, Contactually, Content Hub, Dealer.com, Direct Mail, Dropbox Business, Drupal, Easy Projects, Efficy CRM, Ektron, Eventbrite, Evergage, Facebook, FluidSurveys, Formstack Forms, FreshBooks, Freshdesk, FullContact, Geckoboard, GetSiteControl, Gmail, GoToMeeting, GoToWebinar, Google Ads, Google Analytics, Google Calendar, Google Contacts, Gravity Forms, Groove, HappyFox Help Desk, Help Scout, InsideView, Insightly, Instapage, Intercom, Jimdo, Joomla, JotForm, Klipfolio, LeadMaster, Litmus, LiveAgent, Livestorm, Magento Commerce, Mailchimp, Monetate, Myphoner, NationBuilder, OnePageCRM, Optimizely, PayPal, PieSync, Pipedrive, PipelineDeals, Pipeliner CRM, PrestaShop, ProjectManager.com, Propeller CRM, QuickBooks Online Advanced, Quickbooks Online, Quote Roller, Saasu, Salesforce Sales Cloud, SendGrid, Sendible, Shopify, Slack, Squarespace, Stripe, SugarCRM, SumoMe, SurveyMonkey, Teamleader, Teamwork Desk, Todoist, Twitter, Typeform, Unbounce, UserEcho, UserVoice, VWO Testing, Viddler, Vtiger CRM, Webtrends, Weebly, Wisepops, Wistia, WooCommerce, WordPress, Workbooks, Wrike, Wufoo, Xperience, YouCanBook.me, Zapier, Zendesk, Zendesk Sell, Zenkit, Zoho Books, Zoho CRM, Zoho Connect, amoCRM, concrete5, dotdigital Engagement Cloud, elcomCMS, mailparser.io, noCRM.io, vBulletin

SharpSpring offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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