Lead Gen & CRM (formerly SharpSpring)

Lead Gen & CRM (formerly SharpSpring)

Attract, Win, and Grow with Lead Gen & CRM

About Lead Gen & CRM (formerly SharpSpring)

Constant Contact Lead Gen & CRM (formerly SharpSpring) is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. Our tools are designed to help you attract the right leads, nurture them with personalized content, and grow your business with better conversion.

Attract
- Get hot leads faster with email & social marketing, plus retargeting ads. Score leads automatically based on their activity and seamlessly pass them to sales.

Nurture
- Deliver the right message to the right people, at the right time. With a flexible centralized CRM and infinitely customizable automations, tasks like nurturing leads and sales follow-ups are easier than ever.

Grow
- Manage more effectively with insights and real-time analytics that connect marketing spend to sales results, pipeline, and revenue.


Key benefits of Lead Gen & CRM (formerly SharpSpring)

Email Marketing
- Drive traffic and sales with the ability to create, send and track full email campaigns.

Social Marketing
- Meet customers where they are with the ability to manage all of your social accounts in one place.

Automation
- Get more done with less effort with the ability to schedule tasks to launch automatically.

CRM
- Understand your customers like never before with the advanced tools to help you see the full picture.

Analytics
- Grow faster with detailed analytics that show you what’s working and where you can improve


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Not sure about Lead Gen & CRM (formerly SharpSpring)? Compare with a popular alternative

Lead Gen & CRM (formerly SharpSpring)

4,6 (760)
VS.
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Starting Price

US$449,00
month
US$12,50
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

101
167

Integrations

122
80

Ease of Use

4,3 (760)
4,5 (2 933)

Value for Money

4,6 (760)
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Customer Service

4,6 (760)
4,4 (2 933)
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Reviews

Overall rating

4,6 /5
(760)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,6/5

Already have Lead Gen & CRM (formerly SharpSpring)?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 760
Florian
Florian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, Outstanding Service

Reviewed on 2020/02/04

Pros

SharpSpring provides all necessary features for successful marketing automation while being affordable.

Cons

The Visitor ID system is not working outside of the US. I am based in Europe.

Switched From

Copper

Reasons for Switching to Lead Gen & CRM (formerly SharpSpring)

SharpSpring has all the important features and is much more affordable.
Michael
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sharpspring for the win--Top quality marketing software for a decent price

Reviewed on 2020/08/13

We've been using sharpspring for ourselves and as an agency for our clients. Love how well it...

We've been using sharpspring for ourselves and as an agency for our clients. Love how well it tracks clients, incoming emails, syncs with our inbox, and tracks interactions for all of our clients.

Pros

Looking to get the best out of my email marketing, Sharpspring gives me the chance to reach out to my whole list with a modicum of effort. The best part is the automation--triggers and the ability to build out a complex program make a big difference in efficacy and efficiency.

Cons

The email builder inside of the program--WYSIWYG. You can do this, but it's frustrating to make the thing look like you want it to.

Alternatives Considered

VBOUT

Reasons for Choosing Lead Gen & CRM (formerly SharpSpring)

Mailchimp felt very limited in scope. Delivery with mailchimp was restricted, it seemed like I never could end up in the gmail inbox tab, always relegated to the offers tab.

Switched From

Mailchimp

Reasons for Switching to Lead Gen & CRM (formerly SharpSpring)

Features.
Manuel
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

I am trying to recover 2k contacts lost in their CRM.

Reviewed on 2020/03/05

They are more interested in the revenue for the shareholders saying that the new function will...

They are more interested in the revenue for the shareholders saying that the new function will bring more income, but that's a lie. Because not all agencies or business have access to those new features. So they increase the price to everyone and then show the increase in price as success of the new feature.

Pros

The only reason to be on sharpspring is because the lower price compare to hubspot.

Cons

The lack of support, they don't care your problems.

1.- On February 28, 2020 they erase 2,154 contacts from the CRM of one of my clients and they don't solve the problem, the only justification they have is that their system doesn't allow massive deletion of contacts.

2.- The price increment of 45% to their agencies because the new features only available in US, so all the other agencies have to pay more even if you are not allowed to get those features.

3.- The constant failure of the system, the automations fail. They are not fixing the bugs.

Response from Constant Contact

Hi Manuel,

Thanks for sharing your feedback with us. We've reached out to gather additional feedback and we hope to hear from you. We know our pricing is important to how partners generate revenue, and before the recent increase, SharpSpring hadn't raised prices since 2018. There was a 30-day notice before the price increase.

We were sorry to hear the feedback on our CRM. We value working together with our partners on solutions when an issue arises. Our support team worked with you and discovered that you had duplicate contacts and you did not lose contacts.
We hope to continue working closely with you to improve your experience with SharpSpring. If you'd be open to sharing any additional feedback please email us at [email protected].

Dwight
Dwight
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Well-Thought Out Tool That Can Drive Your Business

Reviewed on 2020/03/25

Positive. We like the tool and have onboard three other customers already in 3 months. We see this...

Positive. We like the tool and have onboard three other customers already in 3 months. We see this as a positive engagement tool to offer with our services as an agency.

Pros

Onboarding and set-up guidance. They help during a window of time however, there is a lot required to get you up and going. They refer often to the EDU and Classroom hours for help. This actually helps but you should anticipate 30-60 days with your current schedule to be up and running. Validation of leads, the assignment from leads to opportunities and the lead scoring, with automation helps salespeople realize where they are in the pipeline with prospects. We wanted to have more integration from forms to collecting leads, company and associated sub-accounts organized with individual opportunities. The ability to replace MailChimp, Lead Pages and Pipedrive while adding more functionalities was beneficial and outweighed the cons. This puts us in a good position to walk other customers through the process correctly and have longer-term contracts with them.

Cons

Onboarding and set-up. We underestimated all that would be needed to get this up and going and likely they know the challenges a company can face. I'd imagine that hinders sales but they should really let a user know the team and tasks to consider/ required based on the company size.

Jordan
Jordan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My life would have been way easier if I would have switched to SharpSpring sooner.

Reviewed on 2020/07/30

The sales team was great. You could tell they cared about more than just making the sale. They...

The sales team was great. You could tell they cared about more than just making the sale. They wanted to make sure that SharpSpring was the correct product for us. The onboarding process was super thorough and allowed us to get to know the product well before we dove in. Support is super responsive and incredibly quick. We've never waited more than a day for anything to get resolved. We have all of the tools we need to help our clients grow at a price point that you can't beat.

Pros

We love the automation and the social media calendar for planning and execution. The workflows have allowed us to communicate more efficiently and the personas more personally.

Cons

Some of the features aren't very intuitive and are a little clunky. You can tell that the dev. team is still working some kinks out.

Alternatives Considered

HubSpot Marketing Hub, Constant Contact and Neat

Reasons for Choosing Lead Gen & CRM (formerly SharpSpring)

HubSpot wasn't worth the amount of money it costs.

Switched From

HubSpot Marketing Hub

Reasons for Switching to Lead Gen & CRM (formerly SharpSpring)

The pricepoint for the amount of tools you get blew everything else out of the water. We loved that it was basically all-in-one.
Showing 5 reviews of 760 Read all reviews

Lead Gen & CRM (formerly SharpSpring) FAQs

Below are some frequently asked questions for Lead Gen & CRM (formerly SharpSpring).

Lead Gen & CRM (formerly SharpSpring) offers the following pricing plans:

  • Starting from: US$449,00/month
  • Pricing model: Subscription
  • Free Trial: Available

"Lead Gen & CRM (formerly SharpSpring) pricing starts at $449/month. Please contact Constant Contact directly for further pricing information.

Lead Gen & CRM (formerly SharpSpring) has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Lead Gen & CRM (formerly SharpSpring) supports the following languages:

Dutch, English, French, German, Italian, Portuguese, Spanish, Turkish

Lead Gen & CRM (formerly SharpSpring) supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Lead Gen & CRM (formerly SharpSpring) integrates with the following applications:

123FormBuilder, 1CRM, AB Tasty, Accelo, Acuity Scheduling, Adobe Commerce, Agile CRM, Aircall, Alchemer, Basecamp, BigCommerce, Bitrix24, ClickTime, Close, Concrete CMS, Connexys Recruiting Software, Constant Contact, Contactually, Content Hub, Dealer.com, Direct Mail, Dotdigital, Dropbox Business, Drupal, Easy Projects, Efficy CRM, Ektron, Elcom CMS, Eventbrite, FluidSurveys, Formstack Forms, FreshBooks, Freshdesk, FullContact, Geckoboard, Getsitecontrol, Gmail, GoTo Meeting, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Gravity Forms, Groove, HappyFox Help Desk, Help Scout, InsideView, Insightly, Instapage, Interaction Studio, Intercom, Jimdo, Joomla, Jotform, Kentico, Kibo Personalization - archived, Klipfolio, Kommo, LeadMaster, Litmus, LiveAgent, Livestorm, Mailchimp, Meta for Business, Myphoner, NationBuilder, OnePageCRM, Operations Hub, Optimizely, PayPal, Pipedrive, Pipeline CRM, Pipeliner CRM, PrestaShop, ProjectManager.com, Propeller CRM, QuickBooks Online Advanced, Quickbooks Online, Quote Roller, Saasu, Salesforce Sales Cloud, SendGrid, Sendible, Shopify, Slack, Squarespace, Stripe, SugarCRM, Sumo, SurveyMonkey, Teamleader, Teamwork Desk, Todoist, Twitter/X, Typeform, Unbounce, UserEcho, UserVoice, VWO Testing, Viddler, Vtiger CRM, Webex, Webtrends, Weebly, Wisepops, Wistia, WooCommerce, WordPress, Workbooks, Wrike, Wufoo, YouCanBook.me, Zapier, Zendesk Sell, Zendesk Suite, Zenkit, Zoho Books, Zoho CRM, Zoho Connect, mailparser.io, noCRM.io, vBulletin

Lead Gen & CRM (formerly SharpSpring) offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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