Developers Enabling Developers
4.3/5 (28 reviews)AnswerHub is a robust developer relations software that gives you everything you need to build, manage, and grow a thriving internal or external online community to share knowledge.
Users can capture, organize, and share knowledge in a variety of ways including questions and answers, ideas, and knowledge base articles. Built-in gamification helps to engage and identify topic experts to allow for easy question routing.
Advanced features like moderation, user management, access control, and role-based permissions give administrators everything they need to control the content, users, and access to the knowledge in their community.
AnswerHub can also be customized to look and feel however you'd like with its built-in theming and plug-in engines. Rest API and SDK access give you all of the tools you need to build on your own, or let AnswerHub's professional services team help.
Pros
Easy to configure and customize for most Q&A needs. AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.
Cons
The built-in analytics are lacking and somewhat rudimentary. The question and answer moderation functionality could be improved, especially to enable more complex workflows. Finally, the API could be more stable and get more active development to support more use cases.
Thank you for your kind review and constructive feedback! In our latest release our analytics within the admin panel have received a complete overhaul. The take a sneak peak at the new look, check out the photos on our Capterra profile. We've also made considerable strides on the functionality of our API and we hope that it helps improve ease of use.
Pros
Intuitive for end-users and pretty simple to use. We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.
Cons
Administration interface is totally different from the overall product look, some options are hard to locate or in places I wouldn't expect them. Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question). Can't override global notifications properties for all users but have to click through each one of them (I can do it for new users but not existing ones). Administrating privileges is quite complex and confusing at times until you figure out all the specifics (group-level, global, role permissions, ...). Can't get any logs out of cloud server except with help from AnswerHub - would be great if we could look at logs directly through administration (recent SSO problems). Minor bugs with shortcuts on Markdown editor which collide with shortcuts on our Slovenian keyboards. Advanced Analytics could be more user-friendly.
Offers a feature often requested by our employees and customers, and does it in a way that is intuitive, quick and useful. The pricing is also reasonable for what our company needs.
Pros
It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself. I appreciate the extensibility of AH, and am glad to see improvements come to the product over time.
From an end-user perspective, it takes very little time to learn how to work with the system, and the gamification engine does help keep some users engaged.
The Q&A style of discussion offered by AH is also often a very strong selling point, both for customer end users but even within our company itself.
Cons
The company's professional services has struggled to be as effective partner with us as we need, causing delays to much needed functionality. Part of the issue is what I see as growing pains for the company, trying to grow it's customer-base while attempting, and not always delivering on the responsiveness they used to have. The tool's current reporting and analytics is somewhat rudimentary, and although I hear they are working on improvements, I'm still waiting.
* Built a robust community where users could engage in Q&A and regularly contribute quality content.
* Rewarded user contributions and encourage active participation with reputation points.
* Delivered a valuable user experience through a wider range of functionality.
Pros
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
Expertise features improve recognition! "Ask an Experts" helps to ping experts, same time you can define your expertise manually but also automatically by system to become an expert for a specific topic.
Cons
Analytics functionality that it is built-in. It is not fully reliable. The product is still being continuously improved so there some features still missing.
It helps our support organization be more productive - customers can get their own answers, and support can post answers here too.
Pros
Very few products do this well. I think stack overflow is based on this product.
If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you.
Cons
Its a Java app. If something goes wrong, it takes a while to figure out the problem.
There have been times that other IPs have scraped our site and made it unusable.
Managing spammers is not ideal. But same goes for many other similar products.
Questions, answers, ideas, and knowledge base articles: Capture, organize, and share knowledge in a variety of formats that make it easy for your team, customers, or users to find and use.
Gamification and email notifications: Engage your community with reputation scores, badges, topic and user following, and email notifications.
Advanced moderation, role-based permissions, access control: Control every aspect of content, users, and access with advanced community management tools.
Plug-ins, theming, API, and SDK: Customize your AnswerHub community by extending its functionality or adding a new theme.
Below are some frequently asked questions for AnswerHub.
AnswerHub offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
AnswerHub offers the following features:
AnswerHub has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
AnswerHub supports the following languages:
Arabic, Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
AnswerHub has the following pricing plans:
Subscription
We do not have any information about what devices AnswerHub supports
AnswerHub integrates with the following applications:
HipChat, JIRA Software, Slack
AnswerHub offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.