AnswerHub

Developers Enabling Developers

4,1 /5 (32 reviews) Write a Review!

AnswerHub Overview

What is AnswerHub?

AnswerHub is a robust developer relations software that gives you everything you need to build, manage, and grow a thriving internal or external online community to share knowledge.

Users can capture, organize, and share knowledge in a variety of ways including questions and answers, ideas, and knowledge base articles. Built-in gamification helps to engage and identify topic experts to allow for easy question routing.

Advanced features like moderation, user management, access control, and role-based permissions give administrators everything they need to control the content, users, and access to the knowledge in their community.

AnswerHub Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

AnswerHub Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Dutch, English, French and 7 others, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Media

AnswerHub Communities
AnswerHub User Profiles
AnswerHub Expert Identification
AnswerHub Questions and Answers
AnswerHub Gamification
AnswerHub Email Notifications
AnswerHub Question
AnswerHub screenshot: AnswerHub Communities AnswerHub screenshot: AnswerHub User Profiles AnswerHub screenshot: AnswerHub Expert Identification AnswerHub screenshot: AnswerHub Questions and Answers AnswerHub screenshot: AnswerHub Gamification AnswerHub screenshot: AnswerHub Email Notifications AnswerHub screenshot: AnswerHub Question

AnswerHub Reviews

AnswerHub Reviews

Overall rating
4,1
/
5
Excellent
11

Very good
15

Average
5

Poor
1

Terrible
0

Value for Money
4
Features
3,7
Ease of Use
4,1
Customer Support
4,3
81% recommended this app
Sylwia G.

Intuitive user interface with great features that enhance collaboration.

* Built a robust community where users could engage in Q&A and regularly contribute quality content.
* Rewarded user contributions and encourage active participation with reputation points.
* Delivered a valuable user experience through a wider range of functionality.


Verified Reviewer

One of the best off-the-shelf Q&A products in the market

AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.


Andrew S.

This powers the developer community site for MSFT Visual Studio


Verified Reviewer

Works fairly well. We've used it for 6+ years.

It helps our support organization be more productive - customers can get their own answers, and support can post answers here too.


Verified Reviewer

Stable, flexible and community driven.


Sylwia G.
Industry: Computer Software
Company size: 10 000+ Employees

Intuitive user interface with great features that enhance collaboration.

Used Daily for 2+ years
Reviewed on 2017/11/08
Review Source: Capterra

* Built a robust community where users could engage in Q&A and regularly contribute quality content.
* Rewarded user contributions and encourage active participation with reputation points.
* Delivered a valuable user experience through a wider range of functionality.

Pros

Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users.
Expertise features improve recognition! "Ask an Experts" helps to ping experts, same time you can define your expertise manually but also automatically by system to become an expert for a specific topic.

Cons

Analytics functionality that it is built-in. It is not fully reliable. The product is still being continuously improved so there some features still missing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Internet
Company size: 51-200 Employees

One of the best off-the-shelf Q&A products in the market

Used Daily for 2+ years
Reviewed on 2018/03/28
Review Source: Capterra

AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

Pros

Easy to configure and customize for most Q&A needs. AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

Cons

The built-in analytics are lacking and somewhat rudimentary. The question and answer moderation functionality could be improved, especially to enable more complex workflows. Finally, the API could be more stable and get more active development to support more use cases.

Response from DZone

Thank you for your kind review and constructive feedback! In our latest release our analytics within the admin panel have received a complete overhaul. The take a sneak peak at the new look, check out the photos on our Capterra profile. We've also made considerable strides on the functionality of our API and we hope that it helps improve ease of use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Andrew S.

This powers the developer community site for MSFT Visual Studio

Used Daily for 1+ year
Reviewed on 2017/12/16
Review Source: Capterra

Pros

None. I've opened 2-3 dozen issues with microsoft about all the pains this software has.

Cons

With the implementation at MSFT's dev community site, navigation is poor.

It doesnt have "my issues", it has "Items I Follow" which is as useful for managing support issues as facebook's "Top Stories" is with keeping up with friends and family (this means it is not very useful).

Wasted visual space everywhere on the pages. I took a stab at making my own client UI, but the site is serving chunks of HTML to the the users when displaying issues instead of passing JSON.

Horrid and difficult to navigate alignment of posts, comments to those posts, and solutions.

You cant see a full and concise list anywhere. You get 5 (now 10) issues at at time displayed "card style". If you need to see other issues, you must click "See more" a bunch of times. This is a real pain when trying to keep up with 100+ open issues. The list cant be sorted. Results appear twice.

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.

There is no place to see posts i have reported or the results of the report.

The whole idea of requiring a paying customer to garner votes to get a company to fix bugs they have just created is malarkey, and perhaps that makes AnswerHub a victim of just being the wrong tool for the job.

This isn't about friendships, so we don't need a social site. It needs to be a competent issue and request tracker, and that it is not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Verified Reviewer

Works fairly well. We've used it for 6+ years.

Used Daily for 2+ years
Reviewed on 2018/03/09
Review Source: Capterra

It helps our support organization be more productive - customers can get their own answers, and support can post answers here too.

Pros

Very few products do this well. I think stack overflow is based on this product.
If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you.

Cons

Its a Java app. If something goes wrong, it takes a while to figure out the problem.
There have been times that other IPs have scraped our site and made it unusable.
Managing spammers is not ideal. But same goes for many other similar products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Computer Software
Company size: 1 001-5 000 Employees

Stable, flexible and community driven.

Used Daily for 2+ years
Reviewed on 2018/03/16
Review Source: Capterra

Pros

The software is extremely stable, we've found great flexibility with add-ons and community-driven tools, and bringing it into our domain has been fairly simple. The team at AnswerHub is also extremely helpful when working on user issues together.

Cons

At times I wish the moderation tools were more flexible on the front end. I often find myself wanting to do some simple account investigation or moderation, and it would be great if I didn't have to manually search the back end to do so.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,5/10
Based on 32 user ratings
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AnswerHub Pricing

AnswerHub Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4/5
Based on 32 user ratings
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AnswerHub Features

AnswerHub Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
3,7/5
Based on 32 user ratings
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Categories

Additional information for AnswerHub

Additional information for AnswerHub

Key features of AnswerHub

  • Advanced analytics view of pageviews and community activity.
  • Advanced search allows you to search everything.
  • Capture, comment, and upvote on ideas. Track their progress.
  • Control who can see what.
  • Create, organize and share (and even wikify) articles.
  • Direct user to user messaging.
  • Follow topics and get updates.
  • Monitor community activity like average time to answer.
  • Option to segment content by team, vertical, topic.
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically
  • Reputation scores and badges. Custom badges can be added.
  • Reputation scoring, badges, and expert identification
  • See # of questions, users, pageviews and more.

Benefits

Questions, answers, ideas, and knowledge base articles: Capture, organize, and share knowledge in a variety of formats that make it easy for your team, customers, or users to find and use.

Gamification and email notifications: Engage your community with reputation scores, badges, topic and user following, and email notifications.

Advanced moderation, role-based permissions, access control: Control every aspect of content, users, and access with advanced community management tools.

Plug-ins, theming, and API: Customize your AnswerHub community by extending its functionality or matching your company brand.

AnswerHub FAQs

AnswerHub FAQs

Below are some frequently asked questions for AnswerHub.

Q. What type of pricing plans does AnswerHub offer?

AnswerHub offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of AnswerHub?

AnswerHub offers the following features:

  • Advanced analytics view of pageviews and community activity.
  • Advanced search allows you to search everything.
  • Capture, comment, and upvote on ideas. Track their progress.
  • Control who can see what.
  • Create, organize and share (and even wikify) articles.
  • Direct user to user messaging.
  • Follow topics and get updates.
  • Monitor community activity like average time to answer.
  • Option to segment content by team, vertical, topic.
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically
  • Reputation scores and badges. Custom badges can be added.
  • Reputation scoring, badges, and expert identification
  • See # of questions, users, pageviews and more.

Q. Who are the typical users of AnswerHub?

AnswerHub has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does AnswerHub support?

AnswerHub supports the following languages:

Arabic, Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Q. Does AnswerHub support mobile devices?

We do not have any information about what devices AnswerHub supports

Q. What other apps does AnswerHub integrate with?

AnswerHub integrates with the following applications:

Jira, Slack

Q. What level of support does AnswerHub offer?

AnswerHub offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support