AnswerHub

About AnswerHub
AnswerHub's platform drives team knowledge sharing, expert identification, faster problem-solving, and decreased onboarding time, all while reducing costs. AnswerHub addresses the needs of companies looking for improved team collaboration, knowledge capture, and operational efficiency. AnswerHub powers many tech-enabled giants, including Amazon, eBay, Finastra, Microsoft, Autodesk, and Disney Pixar. For more information, please visit www.answerhub.com
Key benefits of AnswerHub
Questions, answers, ideas, and knowledge base articles: Capture, organize, and share knowledge in a variety of formats that make it easy for your team, customers, or users to find and use.
Gamification and email notifications: Engage your community with reputation scores, badges, topic and user following, and email notifications.
Advanced moderation, role-based permissions, access control: Control every aspect of content, users, and access with advanced community management tools.
Plug-ins, theming, and API: Customize your AnswerHub community by extending its functionality or matching your company brand.
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Reviews
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- Industry: Insurance
- Company size: 1,001–5,000 Employees
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- Value for Money
- Ease of Use
- Customer Support
Excellent knowledge base
Reviewed on 2016/02/09
We are using the AnswerHub as a way of providing help to Associates and Agents online. The...
We are using the AnswerHub as a way of providing help to Associates and Agents online. The application makes generating articles very quick and easy. The immediate search function has proved very helpful.
Pros
Easy to use ..... Ability to segregate content into "spaces" if necessary ..... Excellent help and support. I have never had to wait to talk to the vendor. They are knowledgeable, friendly, professional and simply excellent
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One of the best off-the-shelf Q&A products in the market
Reviewed on 2018/03/28
AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a...
AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.
Pros
Easy to configure and customize for most Q&A needs. AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.
Cons
The built-in analytics are lacking and somewhat rudimentary. The question and answer moderation functionality could be improved, especially to enable more complex workflows. Finally, the API could be more stable and get more active development to support more use cases.
Response from Devada
Thank you for your kind review and constructive feedback! In our latest release our analytics within the admin panel have received a complete overhaul. The take a sneak peak at the new look, check out the photos on our Capterra profile. We've also made considerable strides on the functionality of our API and we hope that it helps improve ease of use.
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 2.0 /10
This powers the developer community site for MSFT Visual Studio
Reviewed on 2017/12/16
Pros
None. I've opened 2-3 dozen issues with microsoft about all the pains this software has.
Cons
With the implementation at MSFT's dev community site, navigation is poor.
It doesnt have "my issues", it has "Items I Follow" which is as useful for managing support issues as facebook's "Top Stories" is with keeping up with friends and family (this means it is not very useful).
Wasted visual space everywhere on the pages. I took a stab at making my own client UI, but the site is serving chunks of HTML to the the users when displaying issues instead of passing JSON.
Horrid and difficult to navigate alignment of posts, comments to those posts, and solutions.
You cant see a full and concise list anywhere. You get 5 (now 10) issues at at time displayed "card style". If you need to see other issues, you must click "See more" a bunch of times. This is a real pain when trying to keep up with 100+ open issues. The list cant be sorted. Results appear twice.
Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.
There is no place to see posts i have reported or the results of the report.
The whole idea of requiring a paying customer to garner votes to get a company to fix bugs they have just created is malarkey, and perhaps that makes AnswerHub a victim of just being the wrong tool for the job.
This isn't about friendships, so we don't need a social site. It needs to be a competent issue and request tracker, and that it is not.
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Works fairly well. We've used it for 6+ years.
Reviewed on 2018/03/09
It helps our support organization be more productive - customers can get their own answers, and...
It helps our support organization be more productive - customers can get their own answers, and support can post answers here too.
Pros
Very few products do this well. I think stack overflow is based on this product.
If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you.
Cons
Its a Java app. If something goes wrong, it takes a while to figure out the problem.
There have been times that other IPs have scraped our site and made it unusable.
Managing spammers is not ideal. But same goes for many other similar products.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Stable, flexible and community driven.
Reviewed on 2018/03/16
Pros
The software is extremely stable, we've found great flexibility with add-ons and community-driven tools, and bringing it into our domain has been fairly simple. The team at AnswerHub is also extremely helpful when working on user issues together.
Cons
At times I wish the moderation tools were more flexible on the front end. I often find myself wanting to do some simple account investigation or moderation, and it would be great if I didn't have to manually search the back end to do so.
AnswerHub FAQs
Below are some frequently asked questions for AnswerHub.Q. What type of pricing plans does AnswerHub offer?
AnswerHub offers the following pricing plans:
- Starting from: US$25,000.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of AnswerHub?
AnswerHub has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does AnswerHub support?
AnswerHub supports the following languages:
Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
Q. Does AnswerHub support mobile devices?
AnswerHub supports the following devices:
Q. What other apps does AnswerHub integrate with?
AnswerHub integrates with the following applications:
Jira, Slack
Q. What level of support does AnswerHub offer?
AnswerHub offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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