Cin7

Connected Inventory Management. Simplified.

4,3 /5 (401 reviews) Write a Review!

Cin7 Overview

What is Cin7?

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.

Cin7 Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Cin7 Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Cin7 video Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot:

Cin7 Reviews

Cin7 Reviews

Overall rating
4,3
/
5
Excellent
223

Very good
122

Average
24

Poor
19

Terrible
13

Value for Money
4,1
Features
4,2
Ease of Use
4,2
Customer Support
4,2
86% recommended this app
Vasili K.

CIN7 ERP for a technical sales business


Sean S.

Extremely powerful inventory and order processing and logistic package

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.


Elizabeth T.

Streamlined our small team's workflow

We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire.
We'd happily recommend to colleagues!


Artem R.

Bugs & no support

I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections. Nothing works, we're doing all the inventory on paper now.


Kellen M.

Solid, basic, self-serve ERP with horrible customer service

Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but it is hamstrung every step of the way so far by a support team that is underwater and clearly under supported. We hoped that we could use some of the extra features like EDI integrations and forecasting, however the challenge in just getting the base system set up and working smoothly is causing us to doubt that is even possible.


Vasili K.
Industry: Construction
Company size: 2-10 Employees

CIN7 ERP for a technical sales business

Used Daily for 1-5 months
Reviewed on 2020/09/13
Review Source: Capterra

Pros

Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Cons

No ability to digitally pick items in a warehouse

Response from Cin7

Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sean S.
Industry: Food & Beverages
Company size: 2-10 Employees

Extremely powerful inventory and order processing and logistic package

Used Daily for 6-12 months
Reviewed on 2019/09/11
Review Source: Capterra

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Pros

Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Cons

The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Response from Cin7

Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Elizabeth T.
Industry: Wholesale
Company size: 2-10 Employees

Streamlined our small team's workflow

Used Daily for 1-5 months
Reviewed on 2020/09/10
Review Source: Capterra

We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire.
We'd happily recommend to colleagues!

Pros

The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition.
Our on boarding manager, [SENSITIVE CONTENT HIDDEN] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt.

Cons

We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer.
Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic.
We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us.

Response from Cin7

Hello Elizabeth,
Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that we could help in supporting you in ways we could. We'll make sure to share what you've written here with our team, and will conisder your points to improve our product further. We look forward to continuing to work with you and to help you in ways we can.

Sincerely,
The Cin7 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Artem R.
Industry: Retail
Company size: 11-50 Employees

Bugs & no support

Used Daily for 1-5 months
Reviewed on 2020/07/03
Review Source: Capterra

I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections. Nothing works, we're doing all the inventory on paper now.

Pros

It has most of the features we need for our business. Integrations with all marketplaces we use and shipstation.

Cons

3 out of 4 integrations failing. Basic functionality like order status updates when shipped via Shipstation fails. Wrong inventory pulled when items sold on marketplaces. Cin7 support admitted connection bugs but couldn't fix them for over 45 days now.

Response from Cin7

Hello Artem,
We're sorry to learn of the difficulty you've experienced resolving issues with our platform. With our recent change in leadership, we're making it a top priority to earn the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We will reach out to you directly to help resolve your issues.

Sincerely,
The Cin7 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Kellen M.
Industry: Apparel & Fashion
Company size: 2-10 Employees

Solid, basic, self-serve ERP with horrible customer service

Used Daily for 1-5 months
Reviewed on 2020/07/14
Review Source: Capterra

Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but it is hamstrung every step of the way so far by a support team that is underwater and clearly under supported. We hoped that we could use some of the extra features like EDI integrations and forecasting, however the challenge in just getting the base system set up and working smoothly is causing us to doubt that is even possible.

Pros

Once you teach yourself how to use the system it is pretty easy and things generally flow automatically. There is a high level of customization built in so you can adjust the system to your specific wants and needs.

The reporting system is ok. It's easier to use than Netsuite's but much more rigid in what you can pull.

The promise of the system itself is huge. You just have to get it there.

Cons

Dealing with customer service and the implementation team have been nightmares. For implementation, you will be given access to a series of videos that cover what to do but not why or what the follow on effects are. If you use a non-standard integration, say shipstation, then the videos will not teach you how to process orders through shipstation and will teach you something incorrect. You will then get a 1 hour call per week with your implementation person to run through any and all questions. Our calls never started on time or ended on time because there was too much to cover. They are recorded but you never get a copy, even if you ask, so you end up covering the same things in multiple calls.

There is zero support for the moment you go live. You're talked through the general process of going live then left on your own to resolve it. You aren't connected with your post go-live support until 1-2 days after you go live. We ended up creating our own check list of things that needed to be completed and go live process.

Getting a response from the customer service team within 48 hours is a miracle, and this is with the $500/month premium support option. You get the premium support for 2 months after you go live. We have not experienced the regular support and are dreading this.

The EDI team is non-responsive. Days and then weeks go by and we hear nothing. The EDI team email is an abyss. We were excited to use their integrated EDI system as this was a big selling point.

Response from Cin7

Hi Kellen,
We're sorry to learn of the difficulty you've experienced resolving issues with our customer support. With our recent change in leadership, we've made it a top priority to win the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We believe one of our team members has reached out to you directly to help resolve your issues.

Sincerely,
The Cin7 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
8,4/10
Based on 401 user ratings
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Cin7 Pricing

Cin7 Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4,1/5
Based on 401 user ratings
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Cin7 Features

Cin7 Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 401 user ratings
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Categories

Additional information for Cin7

Additional information for Cin7

Key features of Cin7

  • 3PL management
  • API
  • Adjustable security levels
  • Barcode printing
  • Credit notes
  • Custom pricing
  • Custom stock status
  • Customisable email templates
  • Customisable receipts
  • Drill-down reporting
  • EDI
  • EDI Connections
  • Forecasting
  • Multi-address delivery with central billing
  • Multiple branch stock tracking
  • Multiple currencies
  • Multiple integrations
  • Offline POS
  • Online B2B ordering
  • Real time reporting
  • Real-time inventory syncing
  • Report filtering
  • Stock value tracking
  • Warehouse management
  • ebay

Benefits

Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition

Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers

Cin7 processes sales over multiple channels with all stock synced in real time

Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations

Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price

Cin7’s cloud POS can continue to work even when not connected to the internet

Cin7 FAQs

Cin7 FAQs

Below are some frequently asked questions for Cin7.

Q. What type of pricing plans does Cin7 offer?

Cin7 offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Cin7?

Cin7 offers the following features:

  • 3PL management
  • API
  • Adjustable security levels
  • Barcode printing
  • Credit notes
  • Custom pricing
  • Custom stock status
  • Customisable email templates
  • Customisable receipts
  • Drill-down reporting
  • EDI
  • EDI Connections
  • Forecasting
  • Multi-address delivery with central billing
  • Multiple branch stock tracking
  • Multiple currencies
  • Multiple integrations
  • Offline POS
  • Online B2B ordering
  • Real time reporting
  • Real-time inventory syncing
  • Report filtering
  • Stock value tracking
  • Warehouse management
  • ebay

Q. Who are the typical users of Cin7?

Cin7 has the following typical customers:

, ,

Q. What languages does Cin7 support?

Cin7 supports the following languages:

English

Q. What type of pricing plans does Cin7 offer?

Cin7 has the following pricing plans:

Subscription

Q. Does Cin7 support mobile devices?

We do not have any information about what devices Cin7 supports

Q. What other apps does Cin7 integrate with?

Cin7 integrates with the following applications:

9 Spokes, Capsule, Crossfire Cloud EDI, Magento Commerce, Mailchimp, QuickBooks Online, QuickBooks Online Advanced, SphereWMS, Starshipit, Xero

Q. What level of support does Cin7 offer?

Cin7 offers the following support options:

Online Support, Phone Support, Knowledge Base, Video Tutorials, FAQs