About Cin7

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.

Key benefits of Cin7

Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition

Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers

Cin7 processes sales over multiple channels with all stock synced in real time

Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations

Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price

Cin7’s cloud POS can continue to work even when not connected to the internet

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

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Features

Total features of Cin7: 145

  • 3PL Management
  • API
  • AS2 Capability
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Applications Management
  • Archiving & Retention
  • Availability Indicator
  • Backorder Management
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Batch Processing
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Change Order Management
  • Channel Management
  • Check-in/Check-out
  • Commission Management
  • Contact Database
  • Content Library
  • Content Management
  • Cost Tracking
  • Credit Card Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard Creation
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Data Transformation
  • Database Support
  • Demand Forecasting
  • Discount Management
  • Distribution Management
  • Drag & Drop
  • EDI
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Exceptions Management
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Kitting
  • Label Printing
  • Labeling
  • Layaway Management
  • Lead Generation
  • Loyalty Program
  • Manufacturing Inventory Management
  • Marketplace Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Multiple Format Support
  • Multiple User Accounts
  • Offline Access
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Procurement Management
  • Product Identification
  • Production Management
  • Production Tracking
  • Profit/Loss Statement
  • Project Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Synchronization
  • Real-time Updates
  • Receiving/Putaway Management
  • Recurring Orders
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • SEO Management
  • SKU/UPC Codes
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Serial Number Tracking
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Templates
  • Third Party Integrations
  • URL Customization
  • Warehouse Management
  • Website Management
  • Workflow Management
  • Workflow Scheduler
  • eCommerce Management

Alternatives

Odoo

4,2
#1 Alternative to Cin7
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

QuickBooks Commerce

4,3
#2 Alternative to Cin7
QuickBooks Commerce (formerly TradeGecko) is powerful cloud-based inventory and order management software for growing...

SalesWarp

4,8
#3 Alternative to Cin7
Our cloud-based software seamlessly syncs all sales channels & optimizes fulfillment operations so that retailers can...

Orderhive

4,4
#4 Alternative to Cin7
Orderhive is an eCommerce Automation Software that allows you to manage your Inventory, Orders, Shipping and all other...

Reviews

Overall rating

4,3 /5
(417)
Value for Money
4,1/5
Features
4,2/5
Ease of Use
4,2/5
Customer Support
4,2/5

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Showing 5 reviews of 417
Vasili K.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

CIN7 ERP for a technical sales business

Reviewed on 2020/09/13

Pros

Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Cons

No ability to digitally pick items in a warehouse

Response from Cin7

Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

Sean S.
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Extremely powerful inventory and order processing and logistic package

Reviewed on 2019/09/11

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't...

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Pros

Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Cons

The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Response from Cin7

Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.

Austin D.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2021/04/01

We are new, but overall I am very satisfied.

We are new, but overall I am very satisfied.

Pros

It is very simple to use, and my onboarding agent [SENSITIVE CONTENT HIDDEN] was very helpful.

Cons

No complaints yet. We are excited to further our testing and use of the product.

Response from Cin7

Hi Austin,

Thank you very much for your review! We are pleased to hear you've had a good onboarding experience and that our software is meeting your needs! Thank you for being a Cin7 customer!

Sincerely,
Erin (Marketing Team)

Artem R.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bugs & no support

Reviewed on 2020/07/03

I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day...

I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections. Nothing works, we're doing all the inventory on paper now.

Pros

It has most of the features we need for our business. Integrations with all marketplaces we use and shipstation.

Cons

3 out of 4 integrations failing. Basic functionality like order status updates when shipped via Shipstation fails. Wrong inventory pulled when items sold on marketplaces. Cin7 support admitted connection bugs but couldn't fix them for over 45 days now.

Response from Cin7

Hello Artem,
We're sorry to learn of the difficulty you've experienced resolving issues with our platform. With our recent change in leadership, we're making it a top priority to earn the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We will reach out to you directly to help resolve your issues.

Sincerely,
The Cin7 Team

Suzanne V.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cin 7 Supported a 112% Growth in Sales

Reviewed on 2021/01/12

Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The...

Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data.

When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion.

We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did

Pros

Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization.

We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Cons

Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest.

For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

Response from Cin7

Hi Suzanne,

Thank you for your review! We're pleased to know that Cin7 is already bringing value to your business and has met your expectations. Thank you for being a Cin7 customer!

Sincerely,
Erin (Marketing Team)

Showing 5 reviews of 417 Read all reviews

Cin7 FAQs

Below are some frequently asked questions for Cin7.

Cin7 offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about Cin7 features

Cin7 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Cin7 supports the following languages:

English

Cin7 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Cin7 integrates with the following applications:

3PL Warehouse Manager, Authorize.Net, Bigcommerce, Capsule, Google Drive, Magento Commerce, Mailchimp, Microsoft Excel, Neto, NuORDER, PayPal, QuickBooks Online Advanced, Quickbooks Online, Salesforce Sales Cloud, ShipStation, Shipwire, Shopify, StarShipIt, Stripe, WooCommerce, Wufoo, Xero

Cin7 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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