Re-Leased

Re-Leased is a very accurate and clean software to use. It has saved me 100s of hours chasing invoices, payments and maintenance tracking for my business! But what I like the most is how quick, efficient and amazingly friendly the customer support team is! Big shout out to Kim and Carolyn! All of it can be done from anywhere, so long as you've got an internet connection!

I'll admit I'm not the most experienced accounts person so the trust accounting part of the software does tend to be a little tedious! But that's more myself not being able to keep up with how efficient it is! But again, whenever I have a question the team answers straight away with the solution!

Re-Leased will save me 400 hours a year, which is about 20% of the working year. I want to save that time and spend it on creative things and growing the business.

I had been looking for a solution for two years. I looked at a number of platforms in this space and none of them really had a proper product that you could access as a professional straight away. And they didn't seem to understand what real estate is about to the same level as Re-Leased.

We are constantly growing so needed a system that linked to xero for invoices and somewhere to store all of the data for the properties that we oversea.

I don't think it is the easiest software to use in regards to adding data and dates for reminders for annual gas safety's, epcs, inspections etc.

I do not think the reports work well from the information we are inputting to the system. This could be user error but we do not get any data on vacent percentages etc. It would be useful to have this data as we currently keep all of our reporting on excel sheets seperate and it would be good to have this all in one place. Again this could be user error but we have not been able to work out how to use it.

Maybe we could set up a all to run over this.

Calendar based and cloud based system.

Good looking owner statements that are easy to read

Owner portal

"Idiot -proof" ease of use .

Pro-active and approachable trainer and development team

Would be great if the calendar integrated with outlook calendar .

I was let down recently at tribunal by not being able to verify that an email went to a specific tenant email address - I'm relieved that these changes were made on the recent software upgrade.

Tenancy letters are printed in a tiny font and not a very professional layout

Would be great if documents and letters are linked to property rather than tenancies so that we can also generate owner letters using the merge fields

Its good to now have KPI information - but I'd also like a vacancy period information set to each property and then captured for all propeties on the rent -roll. It's very asuring to tell an owner - Ive managed your property for X number of years and we've had a (nomininal ) vacancy average of X number of days ( I had this with Rent Master and was able to tell a customer that over 10 yrs the vacancy period averaged at 3 days over that time!) Its a really good KPI and marketing tool to promote a PM buiness for the entire rent -roll

I like that it automatically produces Rent Invoices. So no need to worry about missing deadline dates.
I like the ability to send arrears letters etc.
Good Maintenance Hub and Works Ordering is simple and very effective.
Great that you can keep as much information in the Notes and Document folders. This is a vast improvement on our previous system.
I like how you can upload documents like photos etc. and store them against the properties.

The Reports do not quite match those of our previous system.
As I was not the originator, the system does not allow me to do certain tasks and this is frustrating.
It's a bit fiddly when the start date does not match the rental dates. It automatically selects the start date to create the invoices and we use either 1st to last of month or Scottish Quarter Dates.