Glofox

Best Boutique Gym & Fitness Studio Management Software

4,6 /5 (195 reviews) Write a Review!

Glofox Overview

What is Glofox?

"A powerful cloud based platform that provides your gym or fitness studio with innovative management software. Request a demo today to know more!

Turn website visitors into leads and customers by creating seamless journeys with our Lead Capture tool. With social integrations with the Facebook Pixel, you can easily retarget to your website visitors ensuring that a you never lose a potential lead.

With our branded mobile app, your members can book classes,, join waitlists, set up payment details and keep up-to-date on news about your fitness business. Your staff can book members, take payments and keep track of all attendees for the classes.

Process payments globally in one easy to use platform we have designed to make the process straightforward and without any hidden charges. In a global marketplace that is constantly evolving, our enterprise fitness software built for franchises and chains continues to be at the forefront of innovation - to give you the best in international mobility.

Gaining insights is always important for any business to succeed. Our cloud based platform will provide you with the latest business intelligence and marketing insights so you can improve performance across all your fitness franchises. Easily manage multiple locations - switch between members, trainers and locations - and get a 360 degree view on your entire business."

Glofox Overview

Pricing

Starting from
US$110,00/month

Pricing options

Free Trial
Subscription
Value for money

Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.


Glofox Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil, Mexico
Supported Languages
English

Media

Member App - Class Booking
Member App - Class Booking
Member App Interface
Glofox video Glofox screenshot: Glofox screenshot: Member App - Class Booking Glofox screenshot: Member App - Class Booking Glofox screenshot: Member App Interface Glofox screenshot:

Glofox Reviews

Glofox Reviews

Overall rating
4,6
/
5
Excellent
150

Very good
27

Average
7

Poor
2

Terrible
9

Value for Money
4,5
Features
4,4
Ease of Use
4,6
Customer Support
4,6
91% recommended this app
Andrew D.

I'm delighted I chose Glofox... For lots of reasons

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate!

If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date:

On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford.

On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me!

Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place!

Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them!


Katie J.

Great product and new improvements however some very frustrating features

I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time.
The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided.


Lorraine J.

Quick and effective customer service

Great experience, always there to help and assist you


Ashley H.

Constant New Features While Core Tools Are Broken

New features are constantly added while existing features are broken. There’s no way include or track sales tax in the store, but instead they’re planning to add payroll processing. If it can’t handle USA sales tax, would I trust that my state payroll taxes have been properly filed? Features seem half finished while others outside the core business are instead being focused on. The new product announcements usually don’t seem relevant. I’ve reported bugs like dates jumping when editing/saving a Course description, and told by Support that I’m wrong. I’ve occasionally had a good experience with customer service, telling me where a feature is located, but typically their answers are irrelevant or tell me a workaround, with no date on when a broken feature will be fixed. I work with a different person each time, and there’s no consistency in the Support.


Bill R.

GloFox Review

Excellent


Andrew D.

I'm delighted I chose Glofox... For lots of reasons

Reviewed on 2016/04/11
Review Source: GetApp

I was just about to sign up to Mindbody when a friend pointed Glofox out to me. After carrying out a demo of the software I was very happy with how easy it was to navigate and my decision was made instantly. Since joining our bookings are up 40%, we're saving heaps of time which was previously spent doing admin and our client base is growing at an incredible rate!

If you're looking for a great alternative to Mindbody, these are the reasons why I went with Glofox and made one of my best business decisions to date:

On one hand I had Mindbody. If you're looking for software and a custom branded app just as I was (was adamant to make it as simple as possible for people to pay me so wanted an app), you would have to go for their most expensive package at 195 a month. Mindbody also increase your monthly subscription fee when you hit a certain number of members or trainers using the app. My intentions were to use a software package to help us really get a handle on our admin and free time to grow my business. With this growth in mind, expected costs could almost double in the next few months, leaving me with a pricing package I could no longer afford.

On the other hand, I had Glofox. Their pricing packages range from 80-140 a month and each package comes with a custom branded app completely matching your business's brand. Not only this, they don't charge you for adding more members or users. As the sales rep I spoke to put it, they want to see your business grow and for this reason, they're not going to penalize you for doing just that. A breath of fresh air if you ask me!

Our custom branded app from Glofox gives our members a really simple means of booking and paying for our services. On the backend, I needed a system that would help me minimize admin with as few clicks possible without overcomplicating things. I've found the Glofox Dashboard really clear and simple to use. I tend to set my Dashboard to show weekly bookings, payments due and revenue for ease. I can create and update my schedule, manage memberships including payments, renewals and automated billing in my Dashboard too- really great having everything in one place!

Overall, there's nothing better than working with a team of people who really want to see your business grow stronger every day. With such a quick response time to any of our queries, it's safe to say choosing Glofox has been the best business decision I've made. Mindbody won't know what hit them!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Katie J.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Great product and new improvements however some very frustrating features

Used Daily for 6-12 months
Reviewed on 2020/06/02
Review Source: Capterra

I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time.
The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided.

Pros

Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members.

Cons

The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision.

We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class.

Response from Glofox

Hi Katie,

Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.

Thank you for the feedback on the product also, and for highlighting the areas which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lorraine J.
Industry: Sports
Company size: Self Employed

Quick and effective customer service

Used Daily for 1+ year
Reviewed on 2020/09/30
Review Source: Capterra

Great experience, always there to help and assist you

Pros

User friendly. Simple easy to understand

Cons

The memberships showing the alphabet to create the right order

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ashley H.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Constant New Features While Core Tools Are Broken

Used Daily for 1+ year
Reviewed on 2020/06/14
Review Source: Capterra

New features are constantly added while existing features are broken. There’s no way include or track sales tax in the store, but instead they’re planning to add payroll processing. If it can’t handle USA sales tax, would I trust that my state payroll taxes have been properly filed? Features seem half finished while others outside the core business are instead being focused on. The new product announcements usually don’t seem relevant. I’ve reported bugs like dates jumping when editing/saving a Course description, and told by Support that I’m wrong. I’ve occasionally had a good experience with customer service, telling me where a feature is located, but typically their answers are irrelevant or tell me a workaround, with no date on when a broken feature will be fixed. I work with a different person each time, and there’s no consistency in the Support.

Pros

The graphics of the software are minimal and well designed. It processes monthly and pro-rated memberships very well. I mostly teach multi-week courses, which competitor softwares couldn’t handle. It saves credit cards on file and allows custom charges (which I use in lieu of the nonfunctional merchandise store.)

Cons

I loved the software during my demo, but have been constantly disappointed since then. They began charging me before the platform was set up for my studio, which took two weeks and missed my grand opening date. In my demo I was shown how easily the bookings integrate into Squarespace, but later learned that’s true only if you upgrade to Squarespace Premium. I loved the ‘Book a Buddy’ feature, but it broke 9 months ago and still hasn’t been fixed. I found out that it was broken because students had +1’s registered but the payment on the extra spots hadn’t gone through. I reported it to Glofox and was told that they were already aware. I lost out on dozens of unpaid bookings and Glofox never let its customers know or removed the feature. It took three emails to Support for them to successfully turn it off on my platform. After the initial demo and signup there is no transparency on pricing or product tiers. I had been planning to change from semi-annual to yearly payment, but my credit card was automatically billed before I had the chance (and without my consent.) I’m a Platinum customer, but I can’t compare tiers of pricing or features.

Response from Glofox

Hi Ashley,

Thanks for taking the time to leave your feedback.

Thank you for the feedback on the product also, and for highlighting the areas in which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Bill R.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

GloFox Review

Used Daily for 2+ years
Reviewed on 2020/07/15
Review Source: Capterra

Excellent

Pros

Ease of use and implementation, very smooth

Cons

Some glitches that may occur periodically, not unlike any digital platform.

Response from Glofox

Hi Bill,

Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.

Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,1/10
Based on 195 user ratings
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Glofox Pricing

Glofox Pricing

Starting from
US$110,00/month
Free Trial
Subscription
Value for money

Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.

Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.

Value for Money
4,5/5
Based on 195 user ratings
Compare value for money rating with alternatives
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Glofox Features

Glofox Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
4,4/5
Based on 195 user ratings
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Categories

Additional information for Glofox

Additional information for Glofox

Key features of Glofox

  • Access control system integration
  • Automated waiting list
  • Branded Member App
  • Class and appointment scheduling
  • Class updates, due payments
  • Marketing tools
  • Member reminders and notifications
  • Membership management
  • Online and mobile booking
  • Online and mobile payments
  • Online payments
  • Recurring payments
  • Reporting and analytics
  • front desk kiosk

Benefits

1. Save Time
You could reduce the time you spend on repetitive admin tasks by up to 2 hours a day with smart automations.

2. Drive Revenue
Easy booking and payments mean you can wave goodbye to lost revenue. In fact, you could increase revenue by an average of 33%.

3. Retain Clients
Your mobile Member App keeps members coming back day after day. By tailoring in app push notifications, you have the opportunity to turn more first timers into regular clients.

4. Grow your Business
The Report Builder tool ensures you have all the information you need to make decisions that help your business grow stronger.

Glofox FAQs

Glofox FAQs

Below are some frequently asked questions for Glofox.

Q. What type of pricing plans does Glofox offer?

Glofox offers the following pricing plans:

Starting from: US$110,00/month

Pricing model: Subscription

Free Trial: Not Available

Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.

Q. What are the main features of Glofox?

Glofox offers the following features:

  • Access control system integration
  • Automated waiting list
  • Branded Member App
  • Class and appointment scheduling
  • Class updates, due payments
  • Marketing tools
  • Member reminders and notifications
  • Membership management
  • Online and mobile booking
  • Online and mobile payments
  • Online payments
  • Recurring payments
  • Reporting and analytics
  • front desk kiosk

Q. Who are the typical users of Glofox?

Glofox has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Glofox support?

Glofox supports the following languages:

English

Q. What type of pricing plans does Glofox offer?

Glofox has the following pricing plans:

Subscription

Q. Does Glofox support mobile devices?

Glofox supports the following devices:

Android, iPhone

Q. What other apps does Glofox integrate with?

Glofox integrates with the following applications:

Facebook, GoCardless, Mailchimp, Stripe, Stripe

Q. What level of support does Glofox offer?

Glofox offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials, FAQs