Glofox

Best Boutique Gym & Fitness Studio Management Software

4,6 /5 (206 reviews) Write a Review!

Glofox Overview

What is Glofox?

"A powerful cloud based platform that provides your gym or fitness studio with innovative management software. Request a demo today to know more!

Turn website visitors into leads and customers by creating seamless journeys with our Lead Capture tool. With social integrations with the Facebook Pixel, you can easily retarget to your website visitors ensuring that a you never lose a potential lead.

With our branded mobile app, your members can book classes,, join waitlists, set up payment details and keep up-to-date on news about your fitness business. Your staff can book members, take payments and keep track of all attendees for the classes.

Process payments globally in one easy to use platform we have designed to make the process straightforward and without any hidden charges. In a global marketplace that is constantly evolving, our enterprise fitness software built for franchises and chains continues to be at the forefront of innovation - to give you the best in international mobility.

Gaining insights is always important for any business to succeed. Our cloud based platform will provide you with the latest business intelligence and marketing insights so you can improve performance across all your fitness franchises. Easily manage multiple locations - switch between members, trainers and locations - and get a 360 degree view on your entire business."

Glofox Overview

Pricing

Starting from
US$110,00/month

Pricing options

Free Trial
Subscription
Value for money

Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.


Glofox Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil, Mexico
Supported Languages
English

Media

Member App - Class Booking
Member App - Class Booking
Member App Interface
Glofox video Glofox screenshot: Glofox screenshot: Member App - Class Booking Glofox screenshot: Member App - Class Booking Glofox screenshot: Member App Interface Glofox screenshot:

Glofox Reviews

Glofox Reviews

Overall rating
4,6
/
5
Excellent
159

Very good
28

Average
7

Poor
3

Terrible
9

Value for Money
4,5
Features
4,4
Ease of Use
4,6
Customer Support
4,6
91% recommended this app
Natalie G.

First steps into new business made easier with GloFox

Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes.

The experience so far has been all good Fromm y perspective.


Katie J.

Great product and new improvements however some very frustrating features

I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time.
The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided.


James F.

Glofox Review

The team at Glofox has been very good. They answer questions and take time to help you understand what to do. There is also constant new development happening within the program which makes it better each month.


Dominic N.

Viable but slightly an incomplete product.


Andy K.

Not getting any better


Natalie G.
Industry: Health, Wellness & Fitness
Company size: Self Employed

First steps into new business made easier with GloFox

Used Daily for 1-5 months
Reviewed on 2020/11/13
Review Source: Capterra

Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes.

The experience so far has been all good Fromm y perspective.

Pros

Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT.

I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need.

The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change.

Cons

Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately.

I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Katie J.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Great product and new improvements however some very frustrating features

Used Daily for 6-12 months
Reviewed on 2020/06/02
Review Source: Capterra

I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time.
The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided.

Pros

Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members.

Cons

The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision.

We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class.

Response from Glofox

Hi Katie,

Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.

Thank you for the feedback on the product also, and for highlighting the areas which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team.

Yours in fitness,
The Glofox Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

James F.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Glofox Review

Used Daily for 1-5 months
Reviewed on 2021/01/07
Review Source: Capterra

The team at Glofox has been very good. They answer questions and take time to help you understand what to do. There is also constant new development happening within the program which makes it better each month.

Pros

The program is easy to use. Navigation and setup works well and simplifies my daily routine for running the business. The App is by far the best feature with this programming. It is easy to use and gives clients very direct access to classes and events that are happening within the facility.

Cons

The least liked feature is not being able to print contracts and having to sign up parents for accounts so there children can have their accounts active. This is also not a martial arts based software system, however it works well for my studio which also has fitness classes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Dominic N.
Industry: Sports
Company size: 2-10 Employees

Viable but slightly an incomplete product.

Used Daily for 6-12 months
Reviewed on 2017/07/03
Review Source: Capterra

Pros

I liked the idea of using an app and an easy system of payment, but it heavily depends on your consumer age group.
Reports were great indicators of revenue and made it easy to pay instructors.
Customer support is very friendly and helpful in fixing issues and many features we complained about were fixed in the end. A large directory is available to help use the program.
Able to check how many people booked into a class before hand (although rarely did people book long in advance).
Refunds were easy.

Cons

The issue with Glofox is that it is completely filled with glitches. Everyday people would come and complain that they couldn't pay, their account showed credits but they didn't actually have any, or they bought 4 membership packs because it was too easy to pay with the system.
Other issues: No family functionality, to sign in a family doing a class they need individual accounts and to log in separately. There is no rule for mass deletion/creation of classes and has to be done manually.
Most annoying problem: After the class starts people cannot pay. This means I have to sign them into the class causing me admin.
Other annoying things:
Glofox announcements don't notify the customers unless they check the news, meaning important info is ignored.
Report filters are NOT ORGANISED, meaning I have to scroll through 340 classes to find 1 class. Very annoying.
At the start there were many app issues such as random closings, missing classes, and general payment issues.
If someone wanted to join another class 10 minutes before the end of their class it would not allow it as it "overruns". Basically stopping me from making more money.
If someone couldn't use technology then I would have to use a 'Guest' account, but if you can't book it in to lessons going on the same time, you end up being unable to get correct numbers for your classes...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Andy K.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Not getting any better

Used Daily for 2+ years
Reviewed on 2020/10/22
Review Source: GetApp

Pros

It's easy to use for the customer, but so are most other booking apps

Cons

Being ignored by customer support. System is very slow. Lots of glitches, although less in the last year to be fair. I cannot recommend Glofox. I've been a customer for 3 years and I've tried to stick with then through all their setup problems (of which there were many), but lately their customer service has gotten worse and worse. Now a major issue has come to light on the accuracy of their reporting, so I can no longer make accurate reports on income. As a result I misreported my income for 2018 by quite some margin, I cannot lodge my income for 2019 and am late filing VAT returns. I first reported this on the 16th of September and it's been with their "engineering team" ever since with no updates and they are now ignoring me completely, even the [SENSITIVE CONTENT HIDDEN] is ignoring me. If they can't get something as simple as the income to report accurately then I've lost all faith. The system is also extremely slow and despite using different laptops, several browsers, PC and Mac and various internet connections, I get fobbed off that its an issue at my end. Yet when I reset filters it works straight away. But then slows down again very quickly afterwards. I have over 500 support issues back and forth with Glofox support in 3 years.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

User recommendation
9/10
Based on 206 user ratings
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Glofox Pricing

Glofox Pricing

Starting from
US$110,00/month
Free Trial
Subscription
Value for money

Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.

Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.

Value for Money
4,5/5
Based on 206 user ratings
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Glofox Features

Glofox Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
4,4/5
Based on 206 user ratings
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Categories

Additional information for Glofox

Additional information for Glofox

Key features of Glofox

  • Access control system integration
  • Automated waiting list
  • Branded Member App
  • Class and appointment scheduling
  • Class updates, due payments
  • Marketing tools
  • Member reminders and notifications
  • Membership management
  • Online and mobile booking
  • Online and mobile payments
  • Online payments
  • Recurring payments
  • Reporting and analytics
  • front desk kiosk

Benefits

1. Save Time
You could reduce the time you spend on repetitive admin tasks by up to 2 hours a day with smart automations.

2. Drive Revenue
Easy booking and payments mean you can wave goodbye to lost revenue. In fact, you could increase revenue by an average of 33%.

3. Retain Clients
Your mobile Member App keeps members coming back day after day. By tailoring in app push notifications, you have the opportunity to turn more first timers into regular clients.

4. Grow your Business
The Report Builder tool ensures you have all the information you need to make decisions that help your business grow stronger.

Glofox FAQs

Glofox FAQs

Below are some frequently asked questions for Glofox.

Q. What type of pricing plans does Glofox offer?

Glofox offers the following pricing plans:

Starting from: US$110,00/month

Pricing model: Subscription

Free Trial: Not Available

Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.

Q. What are the main features of Glofox?

Glofox offers the following features:

  • Access control system integration
  • Automated waiting list
  • Branded Member App
  • Class and appointment scheduling
  • Class updates, due payments
  • Marketing tools
  • Member reminders and notifications
  • Membership management
  • Online and mobile booking
  • Online and mobile payments
  • Online payments
  • Recurring payments
  • Reporting and analytics
  • front desk kiosk

Q. Who are the typical users of Glofox?

Glofox has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Glofox support?

Glofox supports the following languages:

English

Q. Does Glofox support mobile devices?

Glofox supports the following devices:

Android, iPhone

Q. What other apps does Glofox integrate with?

Glofox integrates with the following applications:

Facebook, GoCardless, Mailchimp, Stripe, Stripe

Q. What level of support does Glofox offer?

Glofox offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials, FAQs