Truly

Truly

Professional business calling and routing for mobile devices

3.6/5 (10 reviews)

Truly Overview

Truly is an all-cellular business phone system that avoids many of the problems inherent in tradition phone and VoIP systems by using mobile carrier services directly to route calls to dedicated business phone numbers. The app acts as a unified system that facilitates professional phone services for sales teams and support departments alike. Working equally as ably on iOS and Android devices, Truly makes use of existing cellular services, with official support for AT&T, Sprint, T-Mobile, and Verizon wireless carriers.

Truly works different from VoIP services. Whereas VoIP is dependent upon network bandwidth, Truly uses cellular service to receive calls. This provides near-landline call quality without the landline itself. Truly’s hosted voice network negates the need for a dedicated phone network in the office space and adds total mobility to telephony.

The built-in switchboard in Truly can manage up to seven simultaneous calls with full features, including call park, conferencing, and comprehensive routing. This duplicates all the traditional slate of private brand extension (PBX) phone services and put them in an entirely mobile environment.

In addition to call routing, Truly offers automated call forwarding, ring grouping, and call recording. Ring groups allow users to choose round robin and escalation schemes to create logical end-user experience for customers. The system also integrates CRM and helpdesk apps like Salesforce and Zendesk, respectively. Truly also integrates with email introduces click-to-call functionality to the with the browser help of Truly’s extension for Chrome. Click-to-call also works inside Gmail, facilitating streamlined integration between email and phone.

Truly features automatic recording of incoming calls, recording synchronization with CRM or helpdesk apps, and automated transcription of recorded calls. Truly shows relevant customer data (in screen pop-ups) during calls, based on call transcripts. During a call, users can review transcripts of early calls to better understand the evolution of the customer’s problem. Recorded calls can be retrieved later for quality review.

Truly users receive calls via dedicated local or toll free phone numbers. Numbers may be freely ported into and out of the system. Truly lets users set business hours to allow call routing only during those times when support or sales teams are available to field customer inquiries. A fully customizable API is also available in Truly, allowing the app to work with systems across various industries.

Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Truly Reviews

Overall rating
3.6/5
50% positive reviews
1
Excellent
4
Very good
5
Average
0
Poor
0
Terrible
Kevin P.

I'm Throwing My Desk Phone Away!!!

Used Daily for 1-5 months
Reviewed on 2018/08/15
Review Source: Capterra

I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.

Pros

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

Cons

At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10

Truly is an easy user-friendly calling software. It's a nice app for a startup.

Used Daily for 1+ year
Reviewed on 2018/07/06
Review Source: Capterra

Pros

Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly.
The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

Cons

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10

Great bang for your buck. Could be better.

Used Daily for 6-12 months
Reviewed on 2019/04/07
Review Source: Capterra

Pros

Truly was incredibly easy to use. Basically no learning curve. Love that you can text from within it. Easy to merge calls from within it as well.

Cons

I never had a full day without experiencing call quality issues... whether they couldn't hear me, or calls dropping. This was one of the main reasons why we switched over to Salesloft. Also, the app takes up a whole screen when it really doesnt need to. The Salesloft and Outreach dialers take up far less screen real estate. Would be nice if Truly integrated more directly into Salesforce.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Daniel G.

Phones without the phone provider - Decent Data as a call service software

Used Daily for 1-5 months
Reviewed on 2018/12/30
Review Source: Capterra

Pros

The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening.

Tracking calls, seeing who has called and how phone calls have gone is really the best feature hands down. We lose a lot of information when tracking calls prior being a small start-up, but with Truly we'll be able to expand really well with our phones.

Cons

Ramping up with the program has been pretty difficult. Switching from our old software into Truly has been hard and Truly doesn't make it easy, especially setting up with Zendesk. Hopefully once we learn more about Truly we'll feel better, but the worst part about the software is the voicemail notifications that came to my email. Totally unnecessary and I couldn't find a way to turn this off.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10

It is a simple tool to use to communicate internal and externally.

Used Daily for 6-12 months
Reviewed on 2018/03/08
Review Source: Capterra

The benefit I get from using this software is the ability to talk or chat with someone from Truly in case I have any issue and they help resolve the issue fast.

Pros

What I most like is the ability to have 2 or maybe more lines connected in a conference. The ability to communicate internal and externally is awesome.

Cons

What I don't like is it takes several seconds when I try to place someone on hold. As well some updates have not been useful.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10

Truly Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
Subscription
Value for money

Connect: $20 per user, per month
Optimize: $45 per user, per month
Enterprise: Pricing available on request

Truly Features

  • API
  • CRM Integration
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Conferencing
  • SMS Integration

  • Activity Dashboard
  • Automatic Notifications
  • Call Monitoring
  • Caller ID
  • Chat
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Receiving
  • Reporting & Statistics
  • Third Party Integration
  • Voice Mail

Additional information for Truly

Key features of Truly

  • API
  • Alerts
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Computer Telephony
  • Conferencing
  • Customer Accounts
  • Email Integration
  • Help Desk Integration
  • Reporting
  • SMS Integration
  • Service Level Management

Benefits

- Brings landline-quality wireless calling with extensions and front desk to enterprises.
- Relieves office networks of high volume call traffic with uncompromised clarity.
- Adds click-to-call integration to popular CRM and helpdesk apps.
- Truly Wireless’s automated call-forwarding makes call routing more intelligent and efficient.
- Track, record, and share phone conversations from the Truly Wireless dashboard.

Truly FAQs

Below are some frequently asked questions for Truly.

Q. What type of pricing plans does Truly offer?

Truly offers the following pricing plans:

Starting from: US$20,00/month

Pricing model: Subscription

Free Trial: Not Available

Connect: $20 per user, per month
Optimize: $45 per user, per month
Enterprise: Pricing available on request

Q. What are the main features of Truly?

Truly offers the following features:

  • API
  • Alerts
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Recording
  • Call Reporting
  • Call Results
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Computer Telephony
  • Conferencing
  • Customer Accounts
  • Email Integration
  • Help Desk Integration
  • Reporting
  • SMS Integration
  • Service Level Management

Q. Who are the typical users of Truly?

Truly has the following typical customers:

Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Truly support?

Truly supports the following languages:

English

Q. What type of pricing plans does Truly offer?

Truly has the following pricing plans:

Subscription

Q. Does Truly support mobile devices?

Truly supports the following devices:

Android, iPhone

Q. What other apps does Truly integrate with?

Truly integrates with the following applications:

Chili Piper, ExecVision, Front, Front, Gong.io, GovClarity, Salesforce Sales Cloud, Zendesk, Zendesk

Q. What level of support does Truly offer?

Truly offers the following support options:

Knowledge Base, Online Support, Phone Support