EZFacility

Web based gym & club management software for SMBs

4,5 /5 (93 reviews) Write a Review!

EZFacility Overview

What is EZFacility?

EZFacility is a web-based gym & fitness center management solution that allows clients to streamline their business operations, automate tasks and track payments. The software is suited for the needs of small and medium sized businesses, as well as for large enterprises. Some of its customers include Strive Fitness & Sports Training, Ontario Parks and Recreation, Factory of Champions, The Rink Training Centre, The Alaska Dome, Go Tennis, Every Body Balance, La Palestra and The Golf Lab.
EZFacility’s gym & fitness center management software and billing services allow to schedule personal trainers, effectively manage memberships, generate trainer payroll and manage invoices. It also includes features for gym members to book online slots, register, make payment etc. Primary features of the solution includes membership management, resource scheduling, staff & trainer management, billing & payments and reporting.
The solution is compatible with various browsers available across devices such as desktop, mobile and tablets. EZFacility also offer MemberMe app for android and iOS users to book trainers and classes through their smartphones. Clients can sell empty slots through promotions and campaigns directly delivered to customers through this app.

EZFacility Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact EZFacility for pricing information


EZFacility Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Easily update schedules
Cut down on front desk lines. With EZFacility's Self Check-In clients can quickly and easily sign themselves in.
Improve your client's experience with EZFacility's Self-Service.
EZFacility allows clients to generate on demand reports
EZFacility – Account Setup
Solution allows you to create and send marketing campaigns across user database
EZFacility – Create new records
EZFacility allows clients to search for records
EZFacility video EZFacility video EZFacility video EZFacility screenshot: Easily update schedules EZFacility screenshot: Cut down on front desk lines. With EZFacility's Self Check-In clients can quickly and easily sign themselves in. EZFacility screenshot: Improve your client's experience with EZFacility's Self-Service. EZFacility screenshot: EZFacility allows clients to generate on demand reports EZFacility screenshot: EZFacility – Account Setup EZFacility screenshot: Solution allows you to create and send marketing campaigns across user database EZFacility screenshot: EZFacility – Create new records EZFacility screenshot: EZFacility allows clients to search for records

EZFacility Reviews

EZFacility Reviews

Overall rating
4,5
/
5
Excellent
55

Very good
29

Average
8

Poor
1

Terrible
0

Value for Money
4,2
Features
4,2
Ease of Use
4,2
Customer Support
4,8
90% recommended this app
Kip W.

Great Product for FEC or Gym

I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.


Avian B.

EZ FACILITY SOFTWARE RULES !

EZ Facility is like having my own private IT department that’s available ALL DAY LONG. I just can’t physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didn’t understand something or didn’t know about something.


Angela C.

I work with EZ in membership, selling groups, items and packages, producing reports

Are we referring now to Capterra or EZ?


Sam H.

Testland Hub review

Brilliant. The system itself, I cannot fault. The customer service has also been excellent. Any question or queries I've had have been fully answered straight away.


Sean D.

EZ Facility Is the Lifeline of our Facility - The Bradley Sports Center

Our overall experience with EZ has been excellent. Attempting to switch to a new scheduling/bookkeeping software would be monumental and thankfully, EZ has given us no reason to even consider that possibility.


Kip W.
Industry: Entertainment
Company size: 2-10 Employees

Great Product for FEC or Gym

Used Daily for 2+ years
Reviewed on 2019/04/18
Review Source: Capterra

I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.

Pros

Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Cons

I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Avian B.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

EZ FACILITY SOFTWARE RULES !

Used Daily for 1+ year
Reviewed on 2019/06/11
Review Source: Capterra

EZ Facility is like having my own private IT department that’s available ALL DAY LONG. I just can’t physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didn’t understand something or didn’t know about something.

Pros

The efficiency, ease, thoroughness is 5 - Star

Cons

Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Angela C.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

I work with EZ in membership, selling groups, items and packages, producing reports

Used Daily for 2+ years
Reviewed on 2018/06/01
Review Source: Capterra

Are we referring now to Capterra or EZ?

Pros

I love that interested parties can schedule and pay for groups on their own computer from home. I do not like that this creates a duplicate member when they do so. I like that you can send a receipt by email to member.

Cons

We have Youth Programs we prorate. Prorating in EZ is done manually, with a calculator, by staff which leaves room for error. When sending an email to members I cannot attach forms such as freeze or termination forms for someone who has already left the area. When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles. It would be nice to have a copy contact info for all of this. Then, If there happens to be an young adult child who wishes to pay his own membership, we could manually go in and edit that for him. Please offer this option to review again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Sam H.
Industry: Sports
Company size: 11-50 Employees

Testland Hub review

Used Daily for 6-12 months
Reviewed on 2020/10/09
Review Source: Capterra

Brilliant. The system itself, I cannot fault. The customer service has also been excellent. Any question or queries I've had have been fully answered straight away.

Pros

The speed and ease of getting customers enrolled on the system.

Cons

There is very little I don't like about the system now that we are fully set up. There were always going to be small details that needed to be fixed to ensure the system is fully suited for our organisation. With instant help with these adjustments there was never any issues with this. I would recommend this system to anyone thinking of using this for a community hub / leisure center.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sean D.
Industry: Sports
Company size: 11-50 Employees

EZ Facility Is the Lifeline of our Facility - The Bradley Sports Center

Used Daily for 2+ years
Reviewed on 2019/05/29
Review Source: Capterra

Our overall experience with EZ has been excellent. Attempting to switch to a new scheduling/bookkeeping software would be monumental and thankfully, EZ has given us no reason to even consider that possibility.

Pros

EZ's intuitive learning relationship with the user is fantastic. There are functions that become second nature and those that are not accessed as frequently are easily recalled with just a couple of clicks. The ability to bulk schedule hundreds of recurring lessons over the course of several months is priceless. And the ability to create a large booking for a team or someone at the counter is quick and 100% accurate allowing us to let the customer see their and confirm right on the spot.

With the invoicing functions, billing is straight forward and detailed. A client can question any item on an invoice and with the history function, we are able to see who made the changes or original booking and solve any miscommunication issues within a few minutes or hours.

The pay functions are fantastic and using the cc interface is 100% accurate.

Database storage is awesome and allows for a complete email campaign to all of a select group contained within the entire database.

Email campaigns are professional and effective. The data mined from any campaign related to how many were opened, clicks that follow are priceless. It lets us gauge the relevance of the email and the response we get.

Finally, when support is needed, even if it is just to ask how to do something, a REAL PERSON answers! Not only do they answer but they solve problems, help with tasks or take the time to teach us how to do something we do not know how to do. There is no better customer support in any business

Cons

My only complaint with EZ is its inability to process invoices in a timely manner with hundreds of items contained within in a single invoice.

We have clients who provide lessons over the course of a month and each individual lesson is a single item. When trying to modify an item or add an item to the invoice, this process can sometimes take minutes to do. If I am trying to modify many items, like apply discounts, this can take sometimes hours to accomplish.

The upside of this is EZ has been very responsive to this unique issue engaging me all the way up to personal calls with support team software engineers to see the issues and then address them. I will say that while not perfect, there has been progress in reducing the time these tedious but frequently recurring tasks take.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 93 user ratings
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EZFacility Pricing

EZFacility Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact EZFacility for pricing information

Please contact EZFacility for pricing information

Value for Money
4,2/5
Based on 93 user ratings
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EZFacility Features

EZFacility Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
4,2/5
Based on 93 user ratings
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Categories

Additional information for EZFacility

Additional information for EZFacility

Key features of EZFacility

  • Access Control and Video Surveillance
  • Credit Card / ACH / EFT Processing / EMV
  • Extensive Reporting
  • Facility Scheduling & Management
  • Fitness Assessment
  • Invoicing and Payment Tracking
  • Locker Management and Equipment Tracking
  • Member Self-Service
  • MemberMe - Branded Mobile App
  • Membership Management
  • Payroll and Commission Tracking
  • Trainer & Instructor Scheduling

Benefits

• EZFacility allows users to subscribe to the software on a “per user per month” basis.
• EZFacility's gym membership management feature allows clients to create membership plans, renewals, manage contracts and track active members.
• EZFacility consolidates all revenue sources in one place to track memberships, point of sales and packages efficiently.
• Facility and resource scheduling features eliminate the possibility of double bookings and provide real time status of assets and inventory.
• The software helps to improve efficiency of staff and trainers by automating scheduling, commissions, payroll reporting and tracking.
• EZFacility is certified with PCI DSS Level 1 certification which ensures the safety of customers' data.
• It is a web based solution and can be accessed through any internet connected device.

EZFacility FAQs

EZFacility FAQs

Below are some frequently asked questions for EZFacility.

Q. What type of pricing plans does EZFacility offer?

EZFacility offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Please contact EZFacility for pricing information

Q. What are the main features of EZFacility?

EZFacility offers the following features:

  • Access Control and Video Surveillance
  • Credit Card / ACH / EFT Processing / EMV
  • Extensive Reporting
  • Facility Scheduling & Management
  • Fitness Assessment
  • Invoicing and Payment Tracking
  • Locker Management and Equipment Tracking
  • Member Self-Service
  • MemberMe - Branded Mobile App
  • Membership Management
  • Payroll and Commission Tracking
  • Trainer & Instructor Scheduling

Q. Who are the typical users of EZFacility?

EZFacility has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does EZFacility support?

EZFacility supports the following languages:

English

Q. What type of pricing plans does EZFacility offer?

EZFacility has the following pricing plans:

Subscription

Q. Does EZFacility support mobile devices?

EZFacility supports the following devices:

iPhone

Q. What other apps does EZFacility integrate with?

EZFacility integrates with the following applications:

REACH, Rapid Gun Systems

Q. What level of support does EZFacility offer?

EZFacility offers the following support options:

FAQs, Forum, Knowledge Base, Phone Support, Video Tutorials