EZFacility

Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

The efficiency, ease, thoroughness is 5 - Star

Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner.

EZ's intuitive learning relationship with the user is fantastic. There are functions that become second nature and those that are not accessed as frequently are easily recalled with just a couple of clicks. The ability to bulk schedule hundreds of recurring lessons over the course of several months is priceless. And the ability to create a large booking for a team or someone at the counter is quick and 100% accurate allowing us to let the customer see their and confirm right on the spot.

With the invoicing functions, billing is straight forward and detailed. A client can question any item on an invoice and with the history function, we are able to see who made the changes or original booking and solve any miscommunication issues within a few minutes or hours.

The pay functions are fantastic and using the cc interface is 100% accurate.

Database storage is awesome and allows for a complete email campaign to all of a select group contained within the entire database.

Email campaigns are professional and effective. The data mined from any campaign related to how many were opened, clicks that follow are priceless. It lets us gauge the relevance of the email and the response we get.

Finally, when support is needed, even if it is just to ask how to do something, a REAL PERSON answers! Not only do they answer but they solve problems, help with tasks or take the time to teach us how to do something we do not know how to do. There is no better customer support in any business

My only complaint with EZ is its inability to process invoices in a timely manner with hundreds of items contained within in a single invoice.

We have clients who provide lessons over the course of a month and each individual lesson is a single item. When trying to modify an item or add an item to the invoice, this process can sometimes take minutes to do. If I am trying to modify many items, like apply discounts, this can take sometimes hours to accomplish.

The upside of this is EZ has been very responsive to this unique issue engaging me all the way up to personal calls with support team software engineers to see the issues and then address them. I will say that while not perfect, there has been progress in reducing the time these tedious but frequently recurring tasks take.

I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen.