
About Tix
Tix is a cloud-based online ticketing software that allows organization and event management companies to sell tickets to the customers.
It enables customers to book tickets through box-office setups i.e. tickets sold from walk-up counters and direct sales channels, through online sales which includes mobile devices, and through Tix’s call center.
Tix's email marketing features can be used to send mass email notifications to customers to inform them of upcoming events, season ticket renewals, and pre-event and post-event emails.
Organizations can choose to seamlessly integrate their own merchant account with Tix or use Tix for credit card processing. Tix integrates with dozens of credit card payment gateways such as Stripe, Square, Authorize.net, and PayPal.
Tix can be used for ticket printing that includes print at home e-tickets as well as printing with purpose-built ticket printers such as Boca Systems and Practical Automations, and receipt type printers such as Epson and Star printers.
Seat selection lets users choose their preferred seats, along with a photographic view of their seats. A real-time social distancing option is also available for reserved seating events to provide a buffer of a configurable number of seats between groups of patrons.
Tix integrates with third-party services including MailChimp and SurveyMonkey. Customer and sales data can also be exported for use in external CRM systems.
Tix also provides the users with additional features such as barcode scanning, brand promotion, mobile box office, donation & memberships, and analytics.
The company caters to the needs of music venues, theatres, colleges & universities, sporting events, casinos, festivals, museums and others.
Key benefits of Tix
? Integrated Email Marketing tools.
? Social Distancing Seating Charts.
? Timed Admissions.
? Low and flexible fees.
? No set-up fees, monthly fees, or annual fees.
? No-risk, no-term contract.
? Friendly and intuitive interface.
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Reviews
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- Industry: Performing Arts
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use, fantastic support!
Reviewed on 2022/05/31
Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional...
Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!
Pros
Excellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic!
Cons
Reporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions.
- Industry: Entertainment
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Service
Reviewed on 2022/06/16
We are a performing arts venue of around 600 seats. I spent a lot of time asking colleagues...
We are a performing arts venue of around 600 seats. I spent a lot of time asking colleagues thoughts on what ticket selling service to choose. I received quite a few options, but after doing my homework, we went with tix. Some of those colleagues had to regroup when their service changed prices or closed down entirely. I've been happy with tix since day one. Questions get answered promptly. We use volunteers (retirees) to staff our box office and, to be honest, they can struggle with all things computerized. It's been so helpful that tix emphasizes their approach of prompt problem solving, no judgement, make it easy to get the job accomplished.
Pros
We've used tix for several years now, after doing much research on other ticket selling services. I find that it's easy to navigate, there is outstanding support and I've never had a question that wasn't fully answered promptly. The reports are complete and help us market and manage with ease. tix provides us with a comprehensive service for our venue.
Cons
I really don't have anything that I could list here.
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Review Source
Overall rating
- Ease of Use
- Customer Support
The Excellent Customer Service has made working with this system a breeze!
Reviewed on 2016/05/04
I have worked with these people and this system for seven years working for three companies. While...
I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me, and have educated me to use it proficiently throughout the years. They take ownership of my problems and resolve them by whatever it takes to get the job done, including being most accommodating customizing reports, seat maps, customer letters, emails, etc. as needed and adapting their programming to meet my unique needs, a rare option in this world! I have never experienced more concern for my issues and dedication to resolving them than I have with this staff of experts. They continually enhance and improve their system and incorporate my requests whenever possible. They are truly committed to excellence going above and beyond providing extraordinary Customer Service and are quick to respond to my often urgent needs and resolved issues I deemed hopeless. They listen to my problems, have eased my frustrations and spent hours and hours on the phone with me and my complications over the years. I have worked with other systems that had no one to talk with and no "phone a friend" option which I found unbearable. Although I have never met any of the staff, I regard them as my friends as I am the friend in need and they are the friends indeed!
Response from Tix
Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 8.0 /10
My Tix Review :)
Reviewed on 2022/05/26
Iris Pechinek is the most valuable asset that TIX offers us!
Iris Pechinek is the most valuable asset that TIX offers us!
Pros
Ease of use - easy to link. Flexible options for our "unique" events and needs.
Cons
Can't edit address changes during order - can create a hassle when matching credit card payments with a zip code. Why can't a partial refund be integrated with our credit card processer?
- Industry: Performing Arts
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Carpenter Center Review
Reviewed on 2022/05/19
Excellent. [SENSITIVE CONTENT] has input all our patrons into the system and we are ready to try...
Excellent. [SENSITIVE CONTENT] has input all our patrons into the system and we are ready to try our first online renewal June 1
Pros
Easy to build events and your customer support
Cons
Everything in the transition from Ovation to TIX has been very easy, thanks to [SENSITIVE CONTENT].
Tix FAQs
Below are some frequently asked questions for Tix.Q. What type of pricing plans does Tix offer?
Tix offers the following pricing plans:
- Starting from: US$0.25
- Free Trial: Not Available
• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system) • Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices) • Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)
Q. Who are the typical users of Tix?
Tix has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tix support?
Tix supports the following languages:
English
Q. Does Tix support mobile devices?
Tix supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Tix integrate with?
Tix integrates with the following applications:
Forte, Mailchimp, Orbital Payment Gateway, PayPal, PayTrace, Payflow, Sage Payments, Square Payments, Stripe, SurveyMonkey, TouchNet Payment Systems, Trulioo, authorize.net, cybersource, ePay, goEmerchant Shopping Cart Software, iATS
Q. What level of support does Tix offer?
Tix offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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