Tix

A leading provider of online and box office ticketing

4,8 /5 (138 reviews) Write a Review!

Tix Overview

What is Tix?

Tix is a cloud-based online ticketing software that allows organization and event management companies to sell tickets to the customers.

It enables customers to book tickets through box-office setups i.e. tickets sold from walk-up counters and direct sales channels, through online sales which includes mobile devices, and through Tix’s call center.

Tix's email marketing features can be used to send mass email notifications to customers to inform them of upcoming events, season ticket renewals, and pre-event and post-event emails.

Organizations can choose to seamlessly integrate their own merchant account with Tix or use Tix for credit card processing. Tix integrates with dozens of credit card payment gateways such as Stripe, Square, Authorize.net, and PayPal.

Tix can be used for ticket printing that includes print at home e-tickets as well as printing with purpose-built ticket printers such as Boca Systems and Practical Automations, and receipt type printers such as Epson and Star printers.

Seat selection lets users choose their preferred seats, along with a photographic view of their seats. A real-time social distancing option is also available for reserved seating events to provide a buffer of a configurable number of seats between groups of patrons.

Tix integrates with third-party services including MailChimp and SurveyMonkey. Customer and sales data can also be exported for use in external CRM systems.

Tix also provides the users with additional features such as barcode scanning, brand promotion, mobile box office, donation & memberships, and analytics.

The company caters to the needs of music venues, theatres, colleges & universities, sporting events, casinos, festivals, museums and others.

Tix Overview

Pricing

Starting from
US$0,25/month

Pricing options

Free Trial
Subscription
Value for money

• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system)
• Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices)
• Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)


Tix Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Tix includes intuitive interface for selling event tickets online
Tix offers sales reporting page with detailed order history and the mode of buying
Tix Ticket Buyer Log-in Page
Tix Ticket Client Log-in Page
Tix screenshot: Tix includes intuitive interface for selling event tickets online Tix screenshot: Tix offers sales reporting page with detailed order history and the mode of buying Tix screenshot: Tix Ticket Buyer Log-in Page Tix screenshot: Tix Ticket Client Log-in Page Tix screenshot: Tix screenshot: Tix screenshot:

Tix Reviews

Tix Reviews

Overall rating
4,8
/
5
Excellent
117

Very good
19

Average
2

Poor
0

Terrible
0

Value for Money
4,8
Features
4,9
Ease of Use
4,7
Customer Support
5
99% recommended this app
Beatriz B.

Tix Cares! *Best ticketing Company...Bar none.

I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!


Carleton U.

Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account.

Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use.

Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account.

As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers.

ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer.

Thank you Tix, Inc!

Carleton Underwood, Treasurer
Zanesville Community Theatre, Inc.
http://zct.org/box-office/


Mari W.

Personal interaction with staff is excellent, navigation of site not easy.

Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.


Jennifer E.

TIX is the answer we needed--Great support and patron experience

We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day!
Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.
TIX is exactly what we were looking for.


Alan G.

Great ticket company and excellent customer service.

PROS-
-24/7 support and customer service
-low fees
-free setup, no long tern contract or start up fees and no hidden fees
-offers a variety of options to help build business
-customers have chance to choose their own seats/tickets via real time seating chart on line
-easy and wonderful to work with, very accommodating and go above and beyond
-able to customize floor plans and seating options to fit arena with a variety of seating layouts
-offer general admission and reserved seating options
-able to offer options such as pre sale codes, discount codes, and surveys

CONS- None, totally satisfied

In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system.

We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack.

We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service.

We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with.


Beatriz B.
Industry: Gambling & Casinos
Company size: 1 001-5 000 Employees

Tix Cares! *Best ticketing Company...Bar none.

Used Daily for 2+ years
Reviewed on 2019/02/20
Review Source: Capterra

I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!

Pros

Customer service is the BEST! No words can describe the amazing service Tix provides.

User friendly, reports can be customized, access to everything we need to create events.
Creating a new venue couldn't be any easier!
Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.

Cons

Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Carleton U.

Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

Reviewed on 2016/04/05
Review Source: Capterra

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account.

Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use.

Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account.

As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers.

ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer.

Thank you Tix, Inc!

Carleton Underwood, Treasurer
Zanesville Community Theatre, Inc.
http://zct.org/box-office/

Response from Tix

We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of Use
Customer Support

Mari W.

Personal interaction with staff is excellent, navigation of site not easy.

Reviewed on 2016/04/11
Review Source: Capterra

Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.

Response from Tix

Mari, thank you for your feedback. We offer a number of different tools that are available to help you maximize your use of our system, including a Knowledge Base, video tutorials, and onboarding emails. Additionally, our system features online, contextual help from within our various programs and reports. With respect to our availability, we offer 24/7 support at no cost - we can be reached outside of our office hours by calling our Support number. Thanks again for your feedback - we welcome the opportunity to help you get the most out of Tix.

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of Use
Customer Support

Jennifer E.
Industry: Religious Institutions
Company size: 51-200 Employees

TIX is the answer we needed--Great support and patron experience

Used Daily for 1-5 months
Reviewed on 2016/10/13
Review Source: Capterra

We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day!
Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.
TIX is exactly what we were looking for.

Pros

Patron experience is excellent. Help library is great. Customer support is excellent.

Cons

Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.

Response from Tix

Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alan G.

Great ticket company and excellent customer service.

Reviewed on 2016/04/22
Review Source: Capterra

PROS-
-24/7 support and customer service
-low fees
-free setup, no long tern contract or start up fees and no hidden fees
-offers a variety of options to help build business
-customers have chance to choose their own seats/tickets via real time seating chart on line
-easy and wonderful to work with, very accommodating and go above and beyond
-able to customize floor plans and seating options to fit arena with a variety of seating layouts
-offer general admission and reserved seating options
-able to offer options such as pre sale codes, discount codes, and surveys

CONS- None, totally satisfied

In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system.

We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack.

We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service.

We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with.

Response from Tix

Alan, we're glad that you're absolutely satisfied with our system and support. Tix is designed to put the power in your hands by giving you access to all of the features you've listed in your review. We appreciate your business and look forward to working with you for years to come!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of Use
Customer Support

User recommendation
9,7/10
Based on 138 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Tix Pricing

Tix Pricing

Starting from
US$0,25/month
Free Trial
Subscription
Value for money

• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system)
• Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices)
• Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)

• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system)
• Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices)
• Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)

Value for Money
4,8/5
Based on 138 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Tix Features

Tix Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,9/5
Based on 138 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Tix

Additional information for Tix

Key features of Tix

  • Authorize.net, Cybersource, PayPal
  • Customer history tracking
  • Email marketing platform
  • Export data in excel/pdf/csv format
  • Financial & marketing Analysis
  • Post Facebook Events
  • Real time bar-code scanning

Benefits

● Integrated Email Marketing tools.
● Social Distancing Seating Charts.
● Timed Admissions.
● Low and flexible fees.
● No set-up fees, monthly fees, or annual fees.
● No-risk, no-term contract.
● Friendly and intuitive interface.

Tix FAQs

Tix FAQs

Below are some frequently asked questions for Tix.

Q. What type of pricing plans does Tix offer?

Tix offers the following pricing plans:

Starting from: US$0,25/month

Pricing model: Subscription

Free Trial: Not Available

• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system) • Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices) • Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)

Q. What are the main features of Tix?

Tix offers the following features:

  • Authorize.net, Cybersource, PayPal
  • Customer history tracking
  • Email marketing platform
  • Export data in excel/pdf/csv format
  • Financial & marketing Analysis
  • Post Facebook Events
  • Real time bar-code scanning

Q. Who are the typical users of Tix?

Tix has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Tix support?

Tix supports the following languages:

English

Q. What type of pricing plans does Tix offer?

Tix has the following pricing plans:

Subscription

Q. Does Tix support mobile devices?

We do not have any information about what devices Tix supports

Q. What other apps does Tix integrate with?

Tix integrates with the following applications:

Authorize.net, Mailchimp, PayPal, Square Payments, Stripe, SurveyMonkey

Q. What level of support does Tix offer?

Tix offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials