Tix

Tix

Cloud-based online ticketing system

4.8/5 (138 reviews)

Tix Overview

Tix is a cloud-based online ticketing software that allows organization and event management companies to sell show tickets to the customers. It enables customers to book tickets through box-office setups i.e. tickets sold from walk-up counters and direct sales channels, through online setup which includes tickets sold through mobile devices and kiosks, and through Tix’s call centers.

Tix offers features such as easy integration with credit card payment gateways and several e-commerce gateways such as Authorize.net, Cybersource, and PayPal; ticket printing that includes offering e-tickets and pre-printed tickets, as well as thermal ticket printing options. Seat selection lets users choose their preferred seats, along with a photographic view of their seats.

Tix integrates with CRM software to capture and analyze customer details and their purchase history as well as enables customer engagement through the use of surveys, social media campaigns, discount coupons and renewals. Tix's email marketing features can be used to send mass email notifications to customers, while season subscription allows customers to select their own seats for all of the shows included in their subscription.

Tix also provides the users with additional features such as barcode scanning, brand promotion, mobile box office, donation & memberships, and analytics.

The company caters to the needs of dance schools, colleges & universities, sporting events, casinos, trade shows, exhibitions, and religious organizations, among others.

Pricing

Starting from
US$0,30/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United States

Supported Languages

English

Tix Reviews

Overall rating
4.8/5
99% positive reviews
117
Excellent
19
Very good
2
Average
0
Poor
0
Terrible
Beatriz B.

Tix Cares! *Best ticketing Company...Bar none.

Used Daily for 2+ years
Reviewed on 2019/02/20
Review Source: Capterra

I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!

Pros

Customer service is the BEST! No words can describe the amazing service Tix provides.

User friendly, reports can be customized, access to everything we need to create events.
Creating a new venue couldn't be any easier!
Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.

Cons

Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Carleton U.

Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

Reviewed on 2016/04/05
Review Source: Capterra

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account.

Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup. The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use.

Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s Box Office software. Due to our increased volume in CC sales, we recently switched to our own merchant account.

As the Tix, Inc. Box Office software is web based, ZCT's Box Office staff can work at home to process ticket orders. Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers.

ZCT is an all volunteer community theatre, having no paid staff members. We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer.

Thank you Tix, Inc!

Carleton Underwood, Treasurer
Zanesville Community Theatre, Inc.
http://zct.org/box-office/

Response from Tix

We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of Use
Customer Support

Jennifer E.

TIX is the answer we needed--Great support and patron experience

Used Daily for 1-5 months
Reviewed on 2016/10/13
Review Source: Capterra

We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that easy to do. Sales reports, customer data and back-end management are easy to use and the TIX help library is excellent--anything I have not been able to figure out has been quickly responded to from TIX support via phone or email. I've also been impressed by the personal rapport of my support specialist--when I call, she knows who I am and is familiar with our organization's venues and events. I'm sure she has many clients to attend to, but I have had excellent response to each call or email--always within the same day!
Many of our patrons are older and I have heard nothing but positive responses from those who have attempted to make online purchases through TIX. We have some who call or walk in for a "box office" experience, and those orders are easily handled. Since our TIX site is branded to look like our own website, many purchasers do not even recognize they have left our website to make their purchase.
TIX is exactly what we were looking for.

Pros

Patron experience is excellent. Help library is great. Customer support is excellent.

Cons

Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.

Response from Tix

Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rita A.

The Excellent Customer Service has made working with this system a breeze!

Reviewed on 2016/05/04
Review Source: Capterra

I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me, and have educated me to use it proficiently throughout the years. They take ownership of my problems and resolve them by whatever it takes to get the job done, including being most accommodating customizing reports, seat maps, customer letters, emails, etc. as needed and adapting their programming to meet my unique needs, a rare option in this world! I have never experienced more concern for my issues and dedication to resolving them than I have with this staff of experts. They continually enhance and improve their system and incorporate my requests whenever possible. They are truly committed to excellence going above and beyond providing extraordinary Customer Service and are quick to respond to my often urgent needs and resolved issues I deemed hopeless. They listen to my problems, have eased my frustrations and spent hours and hours on the phone with me and my complications over the years. I have worked with other systems that had no one to talk with and no "phone a friend" option which I found unbearable. Although I have never met any of the staff, I regard them as my friends as I am the friend in need and they are the friends indeed!

Response from Tix

Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of Use
Customer Support

Alan G.

Great ticket company and excellent customer service.

Reviewed on 2016/04/22
Review Source: Capterra

PROS-
-24/7 support and customer service
-low fees
-free setup, no long tern contract or start up fees and no hidden fees
-offers a variety of options to help build business
-customers have chance to choose their own seats/tickets via real time seating chart on line
-easy and wonderful to work with, very accommodating and go above and beyond
-able to customize floor plans and seating options to fit arena with a variety of seating layouts
-offer general admission and reserved seating options
-able to offer options such as pre sale codes, discount codes, and surveys

CONS- None, totally satisfied

In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system.

We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack.

We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service.

We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with.

Response from Tix

Alan, we're glad that you're absolutely satisfied with our system and support. Tix is designed to put the power in your hands by giving you access to all of the features you've listed in your review. We appreciate your business and look forward to working with you for years to come!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of Use
Customer Support

Tix Pricing

Starting from
US$0,30/month
Pricing options
Free Trial
Subscription
Value for money

• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system)
• Online Fee - $1 to $1.5 per ticket (tickets sold online, through kiosks and mobile devices)
• Call Center Fee - $3.5 per ticket (tickets sold through Tix’s call center service)

Tix Features

  • CRM Integration
  • Customizable Reporting
  • Data Import/Export
  • Mobile Integration
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Electronic Payments
  • Email Integration
  • Reporting & Statistics
  • Social Media Integration

Additional information for Tix

Key features of Tix

  • Authorize.net, Cybersource, PayPal
  • Customer history tracking
  • Email marketing platform
  • Export data in excel/pdf/csv format
  • Financial & marketing Analysis
  • Post Facebook Events
  • Real time bar-code scanning

Benefits

● Tix is a cloud-based online ticketing platform which avoids initial startup costs including set up fees, software cost, or annual maintenance costs.
● Tix offers an intuitive and user-friendly interface.
● The software offers connectivity with all devices be it mobile devices or tablets.
● It also enables users to scan barcodes in real time using their iPhones or iPads.
● Tix also offers call center services from where the users can book their tickets if they can’t do so through other mediums, the call centers are functional throughout the year available 24*7.
● Tix offers a cost advantage to their customers by charging on a “per-ticket-sold” basis, thereby allowing them to pay for long term contacts.

Tix FAQs

Below are some frequently asked questions for Tix.

Q. What type of pricing plans does Tix offer?

Tix offers the following pricing plans:

Starting from: US$0,30/month

Pricing model: Subscription

Free Trial: Not Available

• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system)
• Online Fee - $1 to $1.5 per ticket (tickets sold online, through kiosks and mobile devices)
• Call Center Fee - $3.5 per ticket (tickets sold through Tix’s call center service)

Q. What are the main features of Tix?

Tix offers the following features:

  • Authorize.net, Cybersource, PayPal
  • Customer history tracking
  • Email marketing platform
  • Export data in excel/pdf/csv format
  • Financial & marketing Analysis
  • Post Facebook Events
  • Real time bar-code scanning

Q. Who are the typical users of Tix?

Tix has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Tix support?

Tix supports the following languages:

English

Q. What type of pricing plans does Tix offer?

Tix has the following pricing plans:

Subscription

Q. Does Tix support mobile devices?

We do not have any information about what devices Tix supports

Q. What other apps does Tix integrate with?

We do not have any information about what integrations Tix has

Q. What level of support does Tix offer?

Tix offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

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