About iGo Figure

iGo Figure is a billing and member management software for fitness businesses, including gyms, health clubs, yoga studios, and martial arts schools.

Users can set up an unlimited number of unique memberships, with control over payment methods and dates, and the option for multiple pre-payments or recurring payments for each member. The member welcome screen is available in multiple languages, with users able to set individual language preferences for members, and can be used to advertise available products and memberships.

iGo Figure includes integrated credit card processing and a point of sale (POS), which enables users to sell physical items in addition to memberships. Alerts notify users when stock levels are low, and the POS generates sales reports to inform users of their product sales.
Also included are over 100 prepared reports, such as attendance trends, member retention, membership summaries, current inventory, tax reports, and top weight loss, and users can produce their own custom reports.

Pricing starting from:

US$99,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of iGo Figure

iGo Figure produces employee timesheets which include hours worked, sales commissions, and personal training sessions administered, with a keytag-based time clock for clocking in and out.

Users can manage multiple recurring or prepayment memberships for each member, with control over payment dates.

iGo Figure includes more than 100 prepared report types, including membership summaries, product sales, member retention, attendance trends, top weight loss, and more, and custom reports can be generated by users.

The buyout calculator can be used to calculate cancellation fees, if members wish to cancel their subscriptions, or fees can be decided and set manually by users.

iGo Figure enables travel pass printing for members to use between franchises, in any multi-location system.

iGo Figure includes a point of sale (POS), with integrated credit card processing, allowing users to sell physical items in addition to their memberships, with low stock level alerts to assist with inventory management.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Dutch, English, French and 8 others, German, Hebrew, Hungarian, Italian, Russian, Spanish, Turkish, Ukrainian

Pricing starting from:

US$99,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

iGo Figure users can view full payment history with any void invoices highlighted
The iGo Figure dashboard allows users to view their KPIs
iGo Figure supports recurring billing
iGo Figure supports multiple different membership types
Members, prospects and employees can all be registered in iGo Figure
Users can view full agreement and purchase histories for members in iGo Figure
iGo Figure's calendar displays events differently based on whether they are pending approval, approved, or confirmed
Users can view a full list of their prospects in iGo Figure
iGo Figure's point of sale (POS) supports multiple different payment types, including cash, check, credit card, and gift certificate
iGo Figure offers users an overview of all memberships, current and past
View 11 more
iGo Figure video
iGo Figure screenshot: iGo Figure users can view full payment history with any void invoices highlighted iGo Figure screenshot: The iGo Figure dashboard allows users to view their KPIs iGo Figure screenshot: iGo Figure supports recurring billing iGo Figure screenshot: iGo Figure supports multiple different membership types iGo Figure screenshot: Members, prospects and employees can all be registered in iGo Figure iGo Figure screenshot: Users can view full agreement and purchase histories for members in iGo Figure iGo Figure screenshot: iGo Figure's calendar displays events differently based on whether they are pending approval, approved, or confirmed iGo Figure screenshot: Users can view a full list of their prospects in iGo Figure iGo Figure screenshot: iGo Figure's point of sale (POS) supports multiple different payment types, including cash, check, credit card, and gift certificate iGo Figure screenshot: iGo Figure offers users an overview of all memberships, current and past

Features

Total features of iGo Figure: 26

  • Alerts/Notifications
  • Attendance Tracking
  • Automatic Backup
  • Billing & Invoicing
  • Class Scheduling
  • Clock In / Out
  • Credit Card Processing
  • Customizable Reports
  • Customizable Templates
  • Email Templates
  • Event Management
  • Inventory Management
  • Marketing Automation
  • Member Directory
  • Member Portal
  • Membership Management
  • Multi-Location
  • Payment Processing
  • Point of Sale (POS)
  • Recurring/Subscription Billing
  • Sales Reports
  • Team Management
  • Time Clock
  • Timesheet Management
  • User Management
  • Visitor Management

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Reviews

Overall rating

3,4 /5
(12)
Value for Money
3,6/5
Features
3,3/5
Ease of Use
3,8/5
Customer Support
3,7/5

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Showing 5 reviews of 12
Josh and maxine F.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Diana Rocks!

Reviewed on 2017/02/02

We've use iGo360 to run our business and its great. Its easy to use. Diana did our training (took...

We've use iGo360 to run our business and its great. Its easy to use. Diana did our training (took less than 2 hours to get us up to speed). She's awesome!

Pros

Easy to use and easy setup training

Cons

Nothing I can think of

Simon H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I like the KPI report

Reviewed on 2017/02/02

The Key Performance Indicator is a great snapshot of what's going on our club. Gives me visibility...

The Key Performance Indicator is a great snapshot of what's going on our club. Gives me visibility into failed payments, upcoming expiring memberships and overall club performance.

Pros

The KPI is really great. One glance tells me all I need to know. Support team is helpful when I need them

Cons

The member photo feature is great - we take member photos and the photo comes up each time they scan in. I wish the display box for the photo was a little bigger.

David M.
Overall rating
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Stay away. The people writing the software have ZERO gym ownership experience.

Reviewed on 2016/12/15

I wanted a software that I could use that would make my facility 24 hours. For whatever reason, I...

I wanted a software that I could use that would make my facility 24 hours. For whatever reason, I came across iGO360 and it seemed to meet my needs, or so I thought. Once I was in, I was more or less stuck. From day 1 I had trouble with the door and getting people in at night. Then it was trouble with the billing. Then getting people enrolled was a nightmare. If a rival gym opened up across town, I might recommend this software to them, but that's about it.

Something as simple as putting a customer on hold for instance, still allows them to have access to the gym. They aren't paying for a membership because they are on hold, but if they come back in before the hold is up, the software has no problem letting them in for a workout sesh. If you are good about reviewing your logs everyday, on top of the other 1,000 things you do as a gym owner, you'll probably catch them. But, if you thought that a person on hold couldn't get in, you'd be in for quite a surprise like I was.

In our old system, our credit card processing service turned us on to a credit card updating service that would update expired cards, newly issued cards, etc when they had an agreement in place with the bank. What a great service for an industry that is based on recurring payments processed off a credit card. Igo has ZERO intention of offering this service. ZERO! I called the Forte rep, got it all setup and was ready to rock, but noticed that I never got any updated information.

I have had numerous occurrences where in the middle of the night, my door will stop letting people in. There's no way to know when it's happening, other than people will call me at 3am and say hey, I'm outside and the door won't let me in. We are unstaffed at night, which was why we went with iGo for 24 hour access for our customers, so it's very frustrating to my customers and to me. I've received answers such as my wifi is the problem, or Windows 10, or a 2' extension on a USB cable must be the problem. The problem you incur will always be something on your end, never their software.

Pros

When it works, it's pretty good, not great, but good enough.

Cons

Customers on hold can still get in without you knowing. If someone scans in with another gyms card you probably won't know if you aren't at the desk. This wasn't built by a gym owner. There's no polish. If you can find what the report you want, and know how to export to Word and Excel, you can probably get a mail merge together and send out renewal letters, but it's not a built in option.

Evangeline C.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Super Easy Software!

Reviewed on 2011/11/17

With everything you have to do to get a business open, Go Figure is budget friendly and easy to...

With everything you have to do to get a business open, Go Figure is budget friendly and easy to implement so I can concentrate on getting clients not learning a tedious software program. The staff are great too, knowledgeable and courteous. I looked at the competition, and they are too good to be true..honestly too many hidden fees and contracts with the other guys ...

Pros

I hate reading instructions or taking the time to learn anything new ..I look for software to be intuitive and Go Figure is! In a world of apps and technology overload and overkill, the simplicity yet sophistication of Go Figure is a perfect fit for my facility. I am a new hybrid concept of a business, not a gym, not a spa and I was able to customize my setup to fit my business. And payment processing is SUPER CHEAP.

Cons

I am going to need scheduling for my customers as I grow, they tell me that a new scheduling component is in development- I am looking forward to that. I would also like some kind of integration with Facebook and the software that I have to use to run my studio device . I am using social networking to build my business and my machine tracks results at the time of use.

Response from Go Figure

Hi Evangeline,

Good news: the iGo Figure Software has a great integrated scheduler NOW.
Better news: An even better scheduler is in the works and will be available soon (along with social media integrations).

Thank you for your comments, and your business!

Cheers,
The iGo Figure Software Team

Johnny H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really helps me run my business

Reviewed on 2017/02/07

We've been running our facility with iGo360 (the web version) for a year. We like it a lot. The...

We've been running our facility with iGo360 (the web version) for a year. We like it a lot. The product and the support is great.

Pros

My favorite feature is the automatic emails. Email reminders for appointments, a series of customizable emails to new prospects and members.

Cons

We have a wellness form we'd like to capture and integrate. Working with iGo now to try to do that.

Showing 5 reviews of 12 Read all reviews

iGo Figure FAQs

Below are some frequently asked questions for iGo Figure.

iGo Figure offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

$999 initial purchase price, plus: $99 per month

We do not have any information about iGo Figure features

iGo Figure has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

iGo Figure supports the following languages:

Arabic, Chinese, Dutch, English, French, German, Hebrew, Hungarian, Italian, Russian, Spanish, Turkish, Ukrainian

iGo Figure supports the following devices:

We do not have any information about what integrations iGo Figure has

iGo Figure offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

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