PerfectMind is a membership and business management software platform for municipalities, recreation centers, gyms, martial arts schools, yoga studios and more.
PerfectMind includes customer relationship management (CRM) functionality to enable users to manage their clients and members, with access to full payment histories, current memberships, and class bookings, and the option to connect profiles of related contacts or families, duplicating shared information like addresses and phone numbers.
Automatic payment processing allows PerfectMind to collect member payments, which are then posted to the integrated bookkeeping app. Users are notified of missed payments, and members are automatically re-billed for any payments which have failed or been missed. The included point of sale (POS) enables users to increase their revenue by selling additional merchandise, and assists with inventory control and purchase history management.
PerfectMind supports multi-location businesses, with all teams able to utilize the software from a single interface, with each location able to independently customize permissions and reporting. Voice (US & Canada) and text (US only) broadcasting is also available for important announcements, such as last-minute rescheduling, reminders to bring certain items, and more.
Pros
I use Perfect Mind everyday. The program alone is not too hard to learn so I have caught on quickly. Overall it works for my job.
Cons
Seems like with the system being somewhat new, there have been ALOT of kinks being worked out slowly. Seems like when one this is fixed, it screws up several other things in the system. There have been days the system has been down and this is crucial to my job. Also seems like things are changing constantly with the software. As soon as I get used to something working out great, something else changes for the bad. It's been very frustrating.
Hi Amber,
Thanks for taking the time to provide your feedback. We are indeed continuously honing the system towards your needs and refining the methods we use to communicate changes. Stability is obviously very important to you, and we appreciate there is a necessary balance between stability and progress. Keep us updated on your feelings as time goes on.
Thanks,
The PerfectMind Team
An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!
Pros
We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.
Cons
Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.
PerfectMind has saved me time, money, and energy by allowing me to consolidate many systems into one. I am able to run customized reports, set -- and ACHIEVE -- goals, and growing my business exponentially by using all the great features PerfectMind has to offer.
Pros
The software is incredibly easy to customize to my specific business use. It is very easy and intuitive to learn. When I needed customer support, they were always available and very helpful. The software integrates seamlessly with all my other systems and programs. It is very easy for my staff to learn and use also.
Cons
When I first started using the software over six years ago, the website building tool and SEO options were a bit limited. However, since then, they have gotten exponentially better to use.
Online registration capabilities is more user friendly than our previous setup. As a result, registration of programs has increased to 79.5% on the first day of 2019 spring registration, this is an increase in online registration of 42% over the last full online registration period back in 2017. We did not offer online registration in 2018 due to software implementation.
Pros
Front end functions are easy to use and understand. The overall capabilities of the software is diverse enough to meet todays business needs as well as offering room to grow for the future.
Registration online
Cons
In order to create or setup the back end, there are many layers to address. Individual road maps of next steps would greatly benefit areas such as setting of permissions and report creation.
It has taken a significant resource of staff time to setup, maintain, trouble shoot and develop this software for all business areas.
Too many things have multiple ways to navigate and yet none of them seem user friendly. The system as a whole seems to be very heavy on navigation and so much seems unnecessary and that has to be quicker/shorter ways to do the same things. Overall the system is just not user friendly or efficient , we spend way too much time trying to figure out to make the system do what we need or trying to find a way to get information from the system into excel so we can do what we need to.
Pros
The software does seem to offer a lot of features. We were very excited about the prospect of many things this software is supposed to do. Some of the things that may be considered as "PROS" by others are simply of no use to us.
Cons
Has not worked for our dance studio! So many of the features don't seem to work as they should or sometimes at all. You can't sort groups as you wish for the purposes of certain performances, rehearsals, or costuming needs. Unable to print a class roster that doesn't include the icons next the names, and private information. We called the help desk to learn how to print a list of ALL of our students, and wanted to know if we could sort it by different things( which classes enrolled, sort by name or age, separate students who do certain performances) we were told we would have to export the entire list into excel and then delete the information we don't need and add any other information then we could use the excel features to sort etc... If I wanted to do all the work myself in excel I wouldn't need your software. It says that it manages inventory... ours i never right and it lets you sell products into the negative (clearly this alone shows that the inventory management does not work) We constantly have problems with the mass/group email features, our students/parents are always not getting the emails that are sent out to the groups we set up. I have tested it with several parents, double checking their email is correct, is it in the group list... but these same parents receive email receipt for purchases. We have classes that we no longer offer yet the system will not allow us to remove them, we have tried many ways over a year and even asked help center, but never got any results. We feel the associated merchant fees are outrageous comparatively to other products. The builtin reports are are not easily customized.
There are four levels of subscription package available:
Sponsorship - up to 50 members - $125/month
Business - more than 50 members - $175/month
Business Plus - more than 50 members, plus website - $325/month
Enterprise - contact for a quote
With just a few clicks, your staff can create session-based and time-based memberships. Manage families, multiple memberships, related contacts and more.
Make your facility booking and scheduling quick and painless. PerfectMind booking takes care of conflict and contract management, recurring bookings, equipment and rental inventory, capacity management and more.
Book courses, private lessons, drop-in and flexible registrations online or onsite. Our systems accommodate the demanding needs of different departments.
Sell any type of product, service or event with cutting-edge features for inventory and sales automation. Track purchase orders and print inventory sheets. Boost sales through promotions, gift cards and early-bird registrations.
PerfectMind’s integrated reporting engine enables you to create, customize and run any report at any time. Create and schedule custom financial, attendance, utilization, marketing and forecasting reports all from the same interface.
Increase signups and enrollments using loyalty and referral programs. Watch your community grow using our simple and customizable landing pages, lead capture forms and fully-functional email solution.
Members can sign up for classes online from any device, anywhere without the effort or delay of contacting your staff. Fill your classes by allowing your members to book and pay on their terms.
Below are some frequently asked questions for PerfectMind.
PerfectMind offers the following pricing plans:
Starting from: US$100,00/month
Pricing model: Subscription
Free Trial: Available
There are four levels of subscription package available:
Sponsorship - up to 50 members - $125/month
Business - more than 50 members - $175/month
Business Plus - more than 50 members, plus website - $325/month
Enterprise - contact for a quote
PerfectMind offers the following features:
PerfectMind has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
PerfectMind supports the following languages:
English
PerfectMind has the following pricing plans:
Subscription
We do not have any information about what devices PerfectMind supports
PerfectMind integrates with the following applications:
Google Analytics, LoginRadius, PayPal, Paysafe
PerfectMind offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
Overall I think I would recommend a different software or think it would have been beneficial to try a different software. Not sure I would recommend it. I am getting the job done, but as I said it has been frustrating with all the changes that occur. My terminal has been down for over a month. Sorry but this is ridiculous. A work order has been put in and it's in the works, but that is way too long.