Business management software for recreation and martial arts
3.4/5 (38 reviews)PerfectMind is a membership and business management software platform for municipalities, recreation centers, gyms, martial arts schools, yoga studios and more.
PerfectMind includes customer relationship management (CRM) functionality to enable users to manage their clients and members, with access to full payment histories, current memberships, and class bookings, and the option to connect profiles of related contacts or families, duplicating shared information like addresses and phone numbers.
Automatic payment processing allows PerfectMind to collect member payments, which are then posted to the integrated bookkeeping app. Users are notified of missed payments, and members are automatically re-billed for any payments which have failed or been missed. The included point of sale (POS) enables users to increase their revenue by selling additional merchandise, and assists with inventory control and purchase history management.
PerfectMind supports multi-location businesses, with all teams able to utilize the software from a single interface, with each location able to independently customize permissions and reporting. Voice (US & Canada) and text (US only) broadcasting is also available for important announcements, such as last-minute rescheduling, reminders to bring certain items, and more.
Pros
When I first started using it, it was the best software for our limited industry. They were innovating all the time.
Cons
As time went on , and the diversified their customer market, the original market that they catered to (martial arts) was left behind for innovations. I remember some features being introduced and I would get excited about it, only to find out it was for another market of customers, and not the martial arts software users. Too bad. I was very loyal to them for 15 years.
Hi Joe,
Thank you for your honest feedback. Our goal is to still innovate in the market and we have some exciting innovations that will be released in the next couple of months. Please feel free to share additional feedback with us at any time. We love to hear about the good and the bad to see how we can improve our offerings.
Thank You
PerfectMind
Overall I think I would recommend a different software or think it would have been beneficial to try a different software. Not sure I would recommend it. I am getting the job done, but as I said it has been frustrating with all the changes that occur. My terminal has been down for over a month. Sorry but this is ridiculous. A work order has been put in and it's in the works, but that is way too long.
Pros
I use Perfect Mind everyday. The program alone is not too hard to learn so I have caught on quickly. Overall it works for my job.
Cons
Seems like with the system being somewhat new, there have been ALOT of kinks being worked out slowly. Seems like when one this is fixed, it screws up several other things in the system. There have been days the system has been down and this is crucial to my job. Also seems like things are changing constantly with the software. As soon as I get used to something working out great, something else changes for the bad. It's been very frustrating.
Hi Amber,
Thanks for taking the time to provide your feedback. We are indeed continuously honing the system towards your needs and refining the methods we use to communicate changes. Stability is obviously very important to you, and we appreciate there is a necessary balance between stability and progress. Keep us updated on your feelings as time goes on.
Thanks,
The PerfectMind Team
An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!
Pros
We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.
Cons
Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.
PerfectMind has brought our organization into the "21st century" in terms of navigation, features, and ease of use for both our staff, and our customers. Although it has been a very short time since we've begun using the software, we're already seeing benefits with efficiency and with customer satisfaction. We look forward to implementing more of what PerfectMind has to offer.
Pros
Staff were able to pick up navigating the software very quickly, which made for simple trainings and a smoother implementation. A lot of daily processes are quicker and more efficient in PerfectMind than they were in our previous software.
Cons
The software has come across as "glitchy" on more than a few occasions. Fortunately, PM's support team is fantastic and any issues that came up were resolved.
PerfectMind has saved me time, money, and energy by allowing me to consolidate many systems into one. I am able to run customized reports, set -- and ACHIEVE -- goals, and growing my business exponentially by using all the great features PerfectMind has to offer.
Pros
The software is incredibly easy to customize to my specific business use. It is very easy and intuitive to learn. When I needed customer support, they were always available and very helpful. The software integrates seamlessly with all my other systems and programs. It is very easy for my staff to learn and use also.
Cons
When I first started using the software over six years ago, the website building tool and SEO options were a bit limited. However, since then, they have gotten exponentially better to use.
There are four levels of subscription package available:
Basic - up to 50 members - $125/month
Plus - more than 50 members - $175/month
Pro - more than 50 members, plus website - $325/month
Enterprise - contact for a quote
With just a few clicks, your staff can create session-based and time-based memberships. Manage families, multiple memberships, related contacts and more.
Make your facility booking and scheduling quick and painless. PerfectMind booking takes care of conflict and contract management, recurring bookings, equipment and rental inventory, capacity management and more.
Book courses, private lessons, drop-in and flexible registrations online or onsite. Our systems accommodate the demanding needs of different departments.
Sell any type of product, service or event with cutting-edge features for inventory and sales automation. Track purchase orders and print inventory sheets. Boost sales through promotions, gift cards and early-bird registrations.
PerfectMind’s integrated reporting engine enables you to create, customize and run any report at any time. Create and schedule custom financial, attendance, utilization, marketing and forecasting reports all from the same interface.
Increase signups and enrollments using loyalty and referral programs. Watch your community grow using our simple and customizable landing pages, lead capture forms and fully-functional email solution.
Members can sign up for classes online from any device, anywhere without the effort or delay of contacting your staff. Fill your classes by allowing your members to book and pay on their terms.
Below are some frequently asked questions for PerfectMind.
PerfectMind offers the following pricing plans:
Starting from: US$100,00/month
Pricing model: Subscription
Free Trial: Available
There are four levels of subscription package available:
Basic - up to 50 members - $125/month
Plus - more than 50 members - $175/month
Pro - more than 50 members, plus website - $325/month
Enterprise - contact for a quote
PerfectMind offers the following features:
PerfectMind has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
PerfectMind supports the following languages:
English
PerfectMind has the following pricing plans:
Subscription
We do not have any information about what devices PerfectMind supports
PerfectMind integrates with the following applications:
Google Analytics, LoginRadius, PayPal, Paysafe
PerfectMind offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
PM was a professional service that I compared each year for many years, to other service providers. They won out for a long time.