About GymMaster

Trusted by thousands of fitness businesses in over 36 countries, GymMaster was designed hand-in-hand with gym owners to provide a complete health club and gym software solution.

GymMaster is a scalable fitness management software that can help you achieve your goals, whether you’re a community gym, a fitness studio, a health club, a state-of-the art multi site facility, or a PT.

Spend more time doing the things you love - whether that’s hands-on training your clients, strategizing ways to grow your business, or relaxing on the beach - GymMaster is a reliable system that streamlines business operations for gyms and clubs of all stages and sizes.

Users enjoy using GymMaster for its intuitive layout, making easy work of powerful actions. It’s got features that will excite every user—PT and trainers will love the mobile & member-oriented capabilities, admin staff will save hours of work, managers & owners will be well-informed of trends and performance, and members will love being able to book & manage their workouts on the native app.

Here’s just two reasons why people choose GymMaster:

GymMaster gives you the choice of a variety of billing providers, so you can be comfortable with the best plan for your business. Billing is all highly customisable, too—choose your billing cycle, fees, and create automated communication for missed payments.

Extend your hours or go 24/7 to increase your competitive offering, without the need for staffing your gym around the clock. GymMaster’s access control system gives you control over who can enter which doors, and when, based on membership type, staff seniority, time of day or billing status. And because the hardware and your database of members is fully integrated, say goodbye to double entry, unnecessary stress and paying middleman mark-ups.

GymMaster is the most comprehensive, easy to use membership management system on the market - visit our website to get a free one-on-one demonstration suited to your business’ needs today.

Key benefits of GymMaster

  • Integrated billing: You have the freedom to choose the billing provider that works best for you business. With automated billing, your payments are collected on the day & frequency of your choosing.
  • Automated communication: Send SMS & emails to targeted groups based on demographics, visitation, membership type or billing status, based on a variety of triggers such a swipe-entry, non-visitation, or a missed payment.
  • Main dashboard: The dashboard provides a visual overview of all the key information you and your staff need to keep driving your business towards its goals.
  • Online booking: Empower your members to make bookings and payments, and view their measurements and programs using the online member portal.
  • Door control & 24/7 access: Extend your open hours with confidence using GymMaster’s integrated RFID access control system. Directly connected to your database, you can control who can do where, when; while tracking all activity, updating the system & taking action - in real time.
  • Point of sale: Increase your profits with a custom-colored POS system, with stock/inventory control and detailed reporting features.
  • Multi-Site: Supports multiple companies with a single database - allowing central reporting across all sites or just one, plus cross site bookings and visitation for members. GymMaster also supports multiple tax rates across sites, while still sharing one database.
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English, French, German, Portuguese, Spanish

    Images

    The Member Information screen houses a range of information along the tabs, with some easy-access action buttons on the left for making simple and frequent tasks simple.
    The Dashboard shows you a range of information about your business, showing you upcoming events, trends and KPIs at a glance. Note that viewing sensitive business information can be turned off for certain users.
    The Find a Member screen displays a quick overview of member information, quick actions, and a simple search function. You can filter this screen to work for you whatever your task.
    The calendar is easy to use and customisable, with multiple views organised by resource.
    The Point of Sale Screen can also be customised. It is designed to work seamlessly and with ease regardless of the device you are using.
    View 7 more
    GymMaster video
    GymMaster screenshot: The Member Information screen houses a range of information along the tabs, with some easy-access action buttons on the left for making simple and frequent tasks simple. GymMaster screenshot: GymMaster screenshot: The Dashboard shows you a range of information about your business, showing you upcoming events, trends and KPIs at a glance. Note that viewing sensitive business information can be turned off for certain users. GymMaster screenshot: The Find a Member screen displays a quick overview of member information, quick actions, and a simple search function. You can filter this screen to work for you whatever your task. GymMaster screenshot: The calendar is easy to use and customisable, with multiple views organised by resource. GymMaster screenshot: The Point of Sale Screen can also be customised. It is designed to work seamlessly and with ease regardless of the device you are using.

    Features

    Total features of GymMaster: 105

    • ACH Payment Processing
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Notifications
    • Applications Management
    • Appointment Management
    • Attendance Management
    • Attendance Tracking
    • Automated Scheduling
    • Barcode / Ticket Scanning
    • Billing & Invoicing
    • Calendar Management
    • Calendar Sync
    • Check-in/Check-out
    • Class Management
    • Class Scheduling
    • Client Management
    • Client Portal
    • Commission Management
    • Communication Management
    • Contract/License Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dashboard Creation
    • Data Import/Export
    • Digital Signature
    • Document Storage
    • Dues Management
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Management
    • Email Marketing
    • Email Templates
    • Email Tracking
    • Employee Management
    • Employee Portal
    • Employee Time Tracking
    • Enrollments/Onboarding
    • Event Calendar
    • Event Management
    • Event Scheduling
    • Event Tracking
    • Facility Scheduling
    • File Management
    • Incentive Management
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Invoice Processing
    • Lead Capture
    • Marketing Automation
    • Member Communication
    • Member Database
    • Member Directory
    • Member Portal
    • Member Types
    • Membership Management
    • Membership Renewals
    • Mobile Access
    • Multi-Location
    • Multiple User Accounts
    • Online Booking
    • Online Payments
    • Payment Processing
    • Point of Sale (POS)
    • Progress Tracking
    • Promotions Management
    • Purchase Order Management
    • Real Time Data
    • Real Time Reporting
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Referral Tracking
    • Registration Management
    • Reminders
    • Remote Access/Control
    • Reporting & Statistics
    • Reservations Management
    • Retail Inventory Management
    • Role-Based Permissions
    • Room Booking
    • SMS Marketing Managment
    • SMS Messaging
    • SSL Security
    • Sales Reports
    • Scheduled / Automated Reports
    • Secure Login
    • Self Check-in/Check-out
    • Staff Management
    • Task Scheduling
    • Team Management
    • Template Management
    • Third Party Integrations
    • Transaction History
    • User Profiles
    • Visitor Management
    • Wait List Management
    • Website Integration
    • eCommerce Management

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    Reviews

    Overall rating

    4,6 /5
    (112)
    Value for Money
    4,7/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have GymMaster?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 112
    Vincent A.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Practicality and ease of use was outstanding

    Reviewed on 2019/06/23

    Overall, my experience with GymMaster Software has been a positive one. I have used other similar...

    Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

    Pros

    - Ease of Use
    - Access to statistical business data
    - Member portal; in which members can access personal training files and book in sessions if they wish
    - Great customer service team always willing to help with inquiries
    - Being able to track members and payments with ease

    Cons

    - Would be better if tailgating software was more compliant with my security system of choice

    Response from Treshna Enterprises

    Hi Vincent
    What great feedback, thank you. Thrilled to hear GymMaster is easy to use as we do try to make things as intuitive as possible for our clients. We have a great support team here to assist with any queries you may have.
    Thank you for your support over the years.

    Graham O.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Incredible Customer Service

    Reviewed on 2020/12/04

    I had an incredible experience with GymMaster. In particular with the Customer service. I was...

    I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

    Pros

    There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

    Cons

    The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

    Response from Treshna Enterprises

    Hi Graham
    Thank you so much for the amazing feedback. We are very lucky to have a great support and development team that are always on hand to assist our customers. Thank you also for the suggestions, we shall put it to the team for consideration in future enhancements.
    We were sorry to hear Covid-19 impacted your business and we hope we can assist you again in the future.

    Alan S.
    Overall rating
    • Industry: Music
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I love "The Bash" formerly known as "Gigmasters"

    Reviewed on 2021/02/16

    OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!

    OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!

    Pros

    I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product!

    Cons

    Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants.

    Katheryn P.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    NEVER RECOMMEND!

    Reviewed on 2019/05/27

    At first I thought we could work through the issues. Alas, the problems kept happening and getting...

    At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

    Pros

    At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

    Cons

    EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

    Response from treshna Enterprises

    Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused.

    We're committed to resolving client issues in a timely manner and where appropriate have provided compensation.

    For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future.

    Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end.

    Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates.

    Steve T.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    GymMaster the best CRM by far

    Reviewed on 2020/09/03

    I really enjoy it. It makes the administration of member account s easy and add scale to the...

    I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

    Pros

    Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week.
    It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

    Cons

    Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

    Response from Treshna Enterprises

    Hi Steve
    Thank you for the wonderful feedback. The GymMaster team are always happy to assist clients in the transition from other systems and are ready to assist with any ongoing support required.
    We look forward to growing with your business.

    Showing 5 reviews of 112 Read all reviews

    GymMaster FAQs

    Below are some frequently asked questions for GymMaster.

    GymMaster offers the following pricing plans:

    • Starting from: US$69,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Pricing is based on number of current members (casual, concession and prospects do not count towards current membership) There are four levels of subscription package available: Studio - $69 USD/month - 150 members, automated check-in Standard - $99 USD/month - 400 members, single door access (24/7) Professional - $189 USD/month - 1300 members, multi-door access (24/7) Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

    We do not have any information about GymMaster features

    GymMaster has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    GymMaster supports the following languages:

    English, French, German, Portuguese, Spanish

    GymMaster supports the following devices:

    Android (Mobile), iPhone (Mobile)

    GymMaster integrates with the following applications:

    BluePay, Braintree, Facebook, GoCardless, Google Calendar, Instagram, Mailchimp, PayPal, Paysafe, WordPress, Xero, Zapier, Zoom Meetings & Chat

    GymMaster offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for GymMaster.