GymMaster

GymMaster

Gym and Health Club Membership Management Software

4.6/5 (61 reviews)

GymMaster Overview

Trusted by thousands of fitness businesses in over 36 countries, GymMaster was designed hand-in-hand with gym owners to provide a complete health club and gym software solution.

GymMaster is a scalable fitness management software that can help you achieve your goals, whether you’re a community gym, a fitness studio, a health club, a state-of-the art multi site facility, or a PT.

Spend more time doing the things you love - whether that’s hands-on training your clients, strategizing ways to grow your business, or relaxing on the beach - GymMaster is a reliable system that streamlines business operations for gyms and clubs of all stages and sizes.

Users enjoy using GymMaster for its intuitive layout, making easy work of powerful actions. It’s got features that will excite every user—PT and trainers will love the mobile & member-oriented capabilities, admin staff will save hours of work, managers & owners will be well-informed of trends and performance, and members will love being able to book & manage their workouts on the native app.

Here’s just two reasons why people choose GymMaster:

GymMaster gives you the choice of a variety of billing providers, so you can be comfortable with the best plan for your business. Billing is all highly customisable, too—choose your billing cycle, fees, and create automated communication for missed payments.

Extend your hours or go 24/7 to increase your competitive offering, without the need for staffing your gym around the clock. GymMaster’s access control system gives you control over who can enter which doors, and when, based on membership type, staff seniority, time of day or billing status. And because the hardware and your database of members is fully integrated, say goodbye to double entry, unnecessary stress and paying middleman mark-ups.

GymMaster is the most comprehensive, easy to use membership management system on the market - visit our website to get a free one-on-one demonstration suited to your business’ needs today.

Pricing

Starting from
US$85,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French, German, Portuguese, Spanish

GymMaster Reviews

Overall rating
4.6/5
93% positive reviews
47
Excellent
10
Very good
1
Average
1
Poor
2
Terrible
Clare T.

Fantastic Software!

Used Daily for 6-12 months
Reviewed on 2019/04/30
Review Source: Capterra

While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!

Pros

The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

Cons

I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

Response from treshna Enterprises

Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed.
It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Barret M.

Awesome Club Management Software - especially if you have a 24/7 club

Used Daily for 1+ year
Reviewed on 2017/12/21
Review Source: Capterra

Pros

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.

Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.

Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.

Customer service is great - you are not going to find this level of customer service in many other companies.

Integrated billing is easy to use and works great - makes life easy.

There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.

The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Response from treshna Enterprises

Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Tosha S.

Amazing all around!

Used Daily for 6-12 months
Reviewed on 2016/11/30
Review Source: Capterra

The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Pros

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Cons

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Response from treshna Enterprises

Thank you, Tosha! It's been our pleasure working with you over the last 10 months.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Chanda P.

Great software. Amazing customer service.

Used Daily for 6-12 months
Reviewed on 2017/07/29
Review Source: Capterra

All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

Pros

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Response from treshna Enterprises

So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lora J.

Great software and customer support!

Used Daily for 2+ years
Reviewed on 2019/06/14
Review Source: Capterra

Pros

I found the GymMaster software to be extremely user-friendly - very easy to use, visually pleasing, great features which are regularly updated and improved upon, and the user-end integrated seamlessly into our website. Customer service was always incredibly responsive and helpful, with a very quick turn-around time, even though they are based in New Zealand and we are in the United State! Great company to do business with!

Cons

I would love to see a GymMaster smartphone app for our gym members to use, to be able to view schedules, book classes, check in, etc.

Response from Treshna Enterprises

Lora, thank you for the wonderful feedback. We pride ourselves on being client focused and always improving the system for a better experience. This is supported by a great team who are always here to help when you need us.
We look forward to working with you in the future

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

GymMaster Pricing

Starting from
US$85,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on number of current members (casual, concession and prospects do not count towards current membership)

There are four levels of subscription package available:
Studio - $85 USD/month - 150 members, automated check-in
Standard - $99 USD/month - 400 members, single door access (24/7)
Professional - $189 USD/month - 1300 members, multi-door access (24/7)
Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

GymMaster Features

  • Activity Dashboard
  • Attendance Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Electronic Payments
  • Event Scheduling
  • POS
  • Recurring Billing
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Website Integration

Additional information for GymMaster

Key features of GymMaster

  • API
  • Activity dashboard
  • Attendance tracking
  • Automated SMS and emails
  • Automated access control systems
  • Automatic notifications
  • Automatic updating timetable on your website
  • Billing files as CSV export
  • Billing integration
  • Calendar management
  • Customizable branding
  • Customized reporting
  • Data import
  • Document storage
  • Email and SMS records
  • Instructor scheduling
  • Invoices
  • Manual transaction recording
  • Member flow monitoring
  • Member web portal
  • Membership RFID card support
  • Membership management
  • Mobile App
  • Multi-language
  • Multi-site and franchise solutions
  • Online booking for members
  • POS hardware support
  • PayPal payments
  • Payment collection
  • Point of sale
  • Stock Control and Inventory Management

Benefits

  • Integrated billing: You have the freedom to choose the billing provider that works best for you business. With automated billing, your payments are collected on the day & frequency of your choosing.
  • Automated communication: Send SMS & emails to targeted groups based on demographics, visitation, membership type or billing status, based on a variety of triggers such a swipe-entry, non-visitation, or a missed payment.
  • Main dashboard: The dashboard provides a visual overview of all the key information you and your staff need to keep driving your business towards its goals.
  • Online booking: Empower your members to make bookings and payments, and view their measurements and programs using the online member portal.
  • Door control & 24/7 access: Extend your open hours with confidence using GymMaster’s integrated RFID access control system. Directly connected to your database, you can control who can do where, when; while tracking all activity, updating the system & taking action - in real time.
  • Point of sale: Increase your profits with a custom-colored POS system, with stock/inventory control and detailed reporting features.
  • Multi-Site: Supports multiple companies with a single database - allowing central reporting across all sites or just one, plus cross site bookings and visitation for members. GymMaster also supports multiple tax rates across sites, while still sharing one database.
  • GymMaster FAQs

    Below are some frequently asked questions for GymMaster.

    Q. What type of pricing plans does GymMaster offer?

    GymMaster offers the following pricing plans:

    Starting from: US$85,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on number of current members (casual, concession and prospects do not count towards current membership)

    There are four levels of subscription package available:
    Studio - $85 USD/month - 150 members, automated check-in
    Standard - $99 USD/month - 400 members, single door access (24/7)
    Professional - $189 USD/month - 1300 members, multi-door access (24/7)
    Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

    Q. What are the main features of GymMaster?

    GymMaster offers the following features:

    • API
    • Activity dashboard
    • Attendance tracking
    • Automated SMS and emails
    • Automated access control systems
    • Automatic notifications
    • Automatic updating timetable on your website
    • Billing files as CSV export
    • Billing integration
    • Calendar management
    • Customizable branding
    • Customized reporting
    • Data import
    • Document storage
    • Email and SMS records
    • Instructor scheduling
    • Invoices
    • Manual transaction recording
    • Member flow monitoring
    • Member web portal
    • Membership RFID card support
    • Membership management
    • Mobile App
    • Multi-language
    • Multi-site and franchise solutions
    • Online booking for members
    • POS hardware support
    • PayPal payments
    • Payment collection
    • Point of sale
    • Stock Control and Inventory Management

    Q. Who are the typical users of GymMaster?

    GymMaster has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does GymMaster support?

    GymMaster supports the following languages:

    English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does GymMaster offer?

    GymMaster has the following pricing plans:

    Subscription

    Q. Does GymMaster support mobile devices?

    GymMaster supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does GymMaster integrate with?

    GymMaster integrates with the following applications:

    BluePay, Braintree, Facebook, GoCardless, Google Calendar, PayPal, Paysafe, Wordpress, Xero

    Q. What level of support does GymMaster offer?

    GymMaster offers the following support options:

    Online Support, Phone Support, Video Tutorials