GymMaster Overview

What is GymMaster?

Trusted by thousands of fitness businesses in over 36 countries, GymMaster was designed hand-in-hand with gym owners to provide a complete health club and gym software solution.

GymMaster is a scalable fitness management software that can help you achieve your goals, whether you’re a community gym, a fitness studio, a health club, a state-of-the art multi site facility, or a PT.

Spend more time doing the things you love - whether that’s hands-on training your clients, strategizing ways to grow your business, or relaxing on the beach - GymMaster is a reliable system that streamlines business operations for gyms and clubs of all stages and sizes.

Users enjoy using GymMaster for its intuitive layout, making easy work of powerful actions. It’s got features that will excite every user—PT and trainers will love the mobile & member-oriented capabilities, admin staff will save hours of work, managers & owners will be well-informed of trends and performance, and members will love being able to book & manage their workouts on the native app.

Here’s just two reasons why people choose GymMaster:

GymMaster gives you the choice of a variety of billing providers, so you can be comfortable with the best plan for your business. Billing is all highly customisable, too—choose your billing cycle, fees, and create automated communication for missed payments.

Extend your hours or go 24/7 to increase your competitive offering, without the need for staffing your gym around the clock. GymMaster’s access control system gives you control over who can enter which doors, and when, based on membership type, staff seniority, time of day or billing status. And because the hardware and your database of members is fully integrated, say goodbye to double entry, unnecessary stress and paying middleman mark-ups.

GymMaster is the most comprehensive, easy to use membership management system on the market - visit our website to get a free one-on-one demonstration suited to your business’ needs today.

GymMaster Overview

Pricing

Starting from
US$69,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on number of current members (casual, concession and prospects do not count towards current membership)

There are four levels of subscription package available:
Studio - $69 USD/month - 150 members, automated check-in
Standard - $99 USD/month - 400 members, single door access (24/7)
Professional - $189 USD/month - 1300 members, multi-door access (24/7)
Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements


GymMaster Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Portuguese, Spanish

Media

The Member Information screen houses a range of information along the tabs, with some easy-access action buttons on the left for making simple and frequent tasks simple.
The Find a Member screen displays a quick overview of member information, quick actions, and a simple search function. You can filter this screen to work for you whatever your task.
The Dashboard shows you a range of information about your business, showing you upcoming events, trends and KPIs at a glance. Note that viewing sensitive business information can be turned off for certain users.
The Find a Member screen displays a quick overview of member information, quick actions, and a simple search function. You can filter this screen to work for you whatever your task.
The calendar is easy to use and customisable, with multiple views organised by resource.
The Point of Sale Screen can also be customised. It is designed to work seamlessly and with ease regardless of the device you are using.
GymMaster video GymMaster screenshot: The Member Information screen houses a range of information along the tabs, with some easy-access action buttons on the left for making simple and frequent tasks simple. GymMaster screenshot: The Find a Member screen displays a quick overview of member information, quick actions, and a simple search function. You can filter this screen to work for you whatever your task. GymMaster screenshot: The Dashboard shows you a range of information about your business, showing you upcoming events, trends and KPIs at a glance. Note that viewing sensitive business information can be turned off for certain users. GymMaster screenshot: The Find a Member screen displays a quick overview of member information, quick actions, and a simple search function. You can filter this screen to work for you whatever your task. GymMaster screenshot: The calendar is easy to use and customisable, with multiple views organised by resource. GymMaster screenshot: The Point of Sale Screen can also be customised. It is designed to work seamlessly and with ease regardless of the device you are using.

GymMaster Reviews

GymMaster Reviews

Overall rating
4,6
/
5
Excellent
83

Very good
16

Average
6

Poor
1

Terrible
2

Value for Money
4,7
Features
4,6
Ease of Use
4,6
Customer Support
4,8
92% recommended this app
Linda L.

Problem Solvers

A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.


Vincent A.

Practicality and ease of use was outstanding

Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.


Travis S.

Stadium

Pleasant, the staff have all picked it up easily and we have no dramas on boarding new staff into the system


Katheryn P.

NEVER RECOMMEND!

At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.


Steve T.

GymMaster the best CRM by far

I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.


Linda L.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Problem Solvers

Used Daily for 1+ year
Reviewed on 2019/08/30
Review Source: Capterra

A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Pros

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution
- A system ideal for gyms that isn't group class focused
- An all in one package

Cons

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Response from Treshna Enterprises

Thank you for this review Linda, it's great to see our support team working with you to create solutions. We are continuously working to reduce bugs in the software, and appreciate your support and feedback with this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Vincent A.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Practicality and ease of use was outstanding

Used Daily for 2+ years
Reviewed on 2019/06/23
Review Source: Capterra

Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Pros

- Ease of Use
- Access to statistical business data
- Member portal; in which members can access personal training files and book in sessions if they wish
- Great customer service team always willing to help with inquiries
- Being able to track members and payments with ease

Cons

- Would be better if tailgating software was more compliant with my security system of choice

Response from Treshna Enterprises

Hi Vincent
What great feedback, thank you. Thrilled to hear GymMaster is easy to use as we do try to make things as intuitive as possible for our clients. We have a great support team here to assist with any queries you may have.
Thank you for your support over the years.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Travis S.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Stadium

Used Daily for 6-12 months
Reviewed on 2020/09/24
Review Source: Capterra

Pleasant, the staff have all picked it up easily and we have no dramas on boarding new staff into the system

Pros

Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with.

Cons

We where hoping there would be a manual
Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough

Response from Treshna Enterprises

Hi Travis
Thank you for the wonderful feedback, it's always good to hear how GymMaster management software has been easy to use and that the support team have assisted you when needed.
Our manuals are generally all online, with a huge variety of supporting YouTube demonstrations to walk you through the different aspects of the system.
We look forward to working with you as you grow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Katheryn P.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

NEVER RECOMMEND!

Used Daily for 1+ year
Reviewed on 2019/05/27
Review Source: Capterra

At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Pros

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Cons

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

Response from treshna Enterprises

Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused.

We're committed to resolving client issues in a timely manner and where appropriate have provided compensation.

For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future.

Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end.

Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Steve T.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

GymMaster the best CRM by far

Used Daily for 6-12 months
Reviewed on 2020/09/03
Review Source: Capterra

I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Pros

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week.
It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Cons

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

Response from Treshna Enterprises

Hi Steve
Thank you for the wonderful feedback. The GymMaster team are always happy to assist clients in the transition from other systems and are ready to assist with any ongoing support required.
We look forward to growing with your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 108 user ratings
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GymMaster Pricing

GymMaster Pricing

Starting from
US$69,00/month
Free Trial
Subscription
Value for money

Pricing is based on number of current members (casual, concession and prospects do not count towards current membership)

There are four levels of subscription package available:
Studio - $69 USD/month - 150 members, automated check-in
Standard - $99 USD/month - 400 members, single door access (24/7)
Professional - $189 USD/month - 1300 members, multi-door access (24/7)
Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

Pricing is based on number of current members (casual, concession and prospects do not count towards current membership)

There are four levels of subscription package available:
Studio - $69 USD/month - 150 members, automated check-in
Standard - $99 USD/month - 400 members, single door access (24/7)
Professional - $189 USD/month - 1300 members, multi-door access (24/7)
Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

Value for Money
4,7/5
Based on 108 user ratings
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GymMaster Features

GymMaster Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
4,6/5
Based on 108 user ratings
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Categories

Additional information for GymMaster

Additional information for GymMaster

Key features of GymMaster

  • API
  • Activity dashboard
  • Attendance tracking
  • Automated SMS and emails
  • Automated access control systems
  • Automatic notifications
  • Automatic updating timetable on your website
  • Billing files as CSV export
  • Billing integration
  • Calendar management
  • Customizable branding
  • Customized reporting
  • Data import
  • Document storage
  • Email and SMS records
  • Instructor scheduling
  • Invoices
  • Manual transaction recording
  • Member flow monitoring
  • Member web portal
  • Membership RFID card support
  • Membership management
  • Mobile App
  • Multi-language
  • Multi-site and franchise solutions
  • Online booking for members
  • POS hardware support
  • PayPal payments
  • Payment collection
  • Point of sale
  • Stock Control and Inventory Management

Benefits

  • Integrated billing: You have the freedom to choose the billing provider that works best for you business. With automated billing, your payments are collected on the day & frequency of your choosing.
  • Automated communication: Send SMS & emails to targeted groups based on demographics, visitation, membership type or billing status, based on a variety of triggers such a swipe-entry, non-visitation, or a missed payment.
  • Main dashboard: The dashboard provides a visual overview of all the key information you and your staff need to keep driving your business towards its goals.
  • Online booking: Empower your members to make bookings and payments, and view their measurements and programs using the online member portal.
  • Door control & 24/7 access: Extend your open hours with confidence using GymMaster’s integrated RFID access control system. Directly connected to your database, you can control who can do where, when; while tracking all activity, updating the system & taking action - in real time.
  • Point of sale: Increase your profits with a custom-colored POS system, with stock/inventory control and detailed reporting features.
  • Multi-Site: Supports multiple companies with a single database - allowing central reporting across all sites or just one, plus cross site bookings and visitation for members. GymMaster also supports multiple tax rates across sites, while still sharing one database.
  • GymMaster FAQs

    GymMaster FAQs

    Below are some frequently asked questions for GymMaster.

    Q. What type of pricing plans does GymMaster offer?

    GymMaster offers the following pricing plans:

    Starting from: US$69,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on number of current members (casual, concession and prospects do not count towards current membership) There are four levels of subscription package available: Studio - $69 USD/month - 150 members, automated check-in Standard - $99 USD/month - 400 members, single door access (24/7) Professional - $189 USD/month - 1300 members, multi-door access (24/7) Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

    Q. What are the main features of GymMaster?

    GymMaster offers the following features:

    • API
    • Activity dashboard
    • Attendance tracking
    • Automated SMS and emails
    • Automated access control systems
    • Automatic notifications
    • Automatic updating timetable on your website
    • Billing files as CSV export
    • Billing integration
    • Calendar management
    • Customizable branding
    • Customized reporting
    • Data import
    • Document storage
    • Email and SMS records
    • Instructor scheduling
    • Invoices
    • Manual transaction recording
    • Member flow monitoring
    • Member web portal
    • Membership RFID card support
    • Membership management
    • Mobile App
    • Multi-language
    • Multi-site and franchise solutions
    • Online booking for members
    • POS hardware support
    • PayPal payments
    • Payment collection
    • Point of sale
    • Stock Control and Inventory Management

    Q. Who are the typical users of GymMaster?

    GymMaster has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does GymMaster support?

    GymMaster supports the following languages:

    English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does GymMaster offer?

    GymMaster has the following pricing plans:

    Subscription

    Q. Does GymMaster support mobile devices?

    GymMaster supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does GymMaster integrate with?

    GymMaster integrates with the following applications:

    BluePay, Braintree, Facebook, Google Calendar, Mailchimp, PayPal, Paysafe, Wordpress, Xero, Zapier

    Q. What level of support does GymMaster offer?

    GymMaster offers the following support options:

    Online Support, Phone Support, Video Tutorials