GymMaster

GymMaster

Gym and Health Club Membership Management Software

4.6/5 (92 reviews)

GymMaster Overview

Trusted by thousands of fitness businesses in over 36 countries, GymMaster was designed hand-in-hand with gym owners to provide a complete health club and gym software solution.

GymMaster is a scalable fitness management software that can help you achieve your goals, whether you’re a community gym, a fitness studio, a health club, a state-of-the art multi site facility, or a PT.

Spend more time doing the things you love - whether that’s hands-on training your clients, strategizing ways to grow your business, or relaxing on the beach - GymMaster is a reliable system that streamlines business operations for gyms and clubs of all stages and sizes.

Users enjoy using GymMaster for its intuitive layout, making easy work of powerful actions. It’s got features that will excite every user—PT and trainers will love the mobile & member-oriented capabilities, admin staff will save hours of work, managers & owners will be well-informed of trends and performance, and members will love being able to book & manage their workouts on the native app.

Here’s just two reasons why people choose GymMaster:

GymMaster gives you the choice of a variety of billing providers, so you can be comfortable with the best plan for your business. Billing is all highly customisable, too—choose your billing cycle, fees, and create automated communication for missed payments.

Extend your hours or go 24/7 to increase your competitive offering, without the need for staffing your gym around the clock. GymMaster’s access control system gives you control over who can enter which doors, and when, based on membership type, staff seniority, time of day or billing status. And because the hardware and your database of members is fully integrated, say goodbye to double entry, unnecessary stress and paying middleman mark-ups.

GymMaster is the most comprehensive, easy to use membership management system on the market - visit our website to get a free one-on-one demonstration suited to your business’ needs today.

Pricing

Starting from
US$85,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French, German, Portuguese, Spanish

GymMaster Reviews

Overall rating
4.6/5
91% positive reviews
69
Excellent
15
Very good
5
Average
1
Poor
2
Terrible
Sebastian E.

Why GymMaster works for our business!

Used Daily for 2+ years
Reviewed on 2019/08/29
Review Source: Capterra

It has been good. I feel that there could be some more proactive support in regard to the features as we have had to do most of the learning going in blind and did not realise its full potential.

Pros

The software provides valuable and necessary automated communication features as well as key seasonal data indicators that allow us to target, improve and grow our business. It provides a more substantial overview of our overall business health.

Cons

There is nothing I don't like as it works for us and the system as been continually evolved and improved over the years due to the diligence of the GymMaster development team. We are always forthcoming with new ideas and requirements for the system and the team as been very proactive in improving our experience. It just gets better and bette. I would like to see on the main data dashboard page a graph with metrics and filters indicating clearly what our average member subscription value is per week/fortnight/month without having to generate a report. Also a very clear a "Year to Date" overall revenue graph with filters.

Response from Treshna Enterprises

Hi Sebastian and Thanks for your review! It's great to hear you are finding the automation and KPIs helpful in growing your business!

Your feedback is very valuable to us in improving the system (and our training techniques) for your business and others - we will be sure to take your pointers on valuable metrics, graphs and training onboard in the ongoing development of GymMaster.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Vincent A.

Practicality and ease of use was outstanding

Used Daily for 2+ years
Reviewed on 2019/06/23
Review Source: Capterra

Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Pros

- Ease of Use
- Access to statistical business data
- Member portal; in which members can access personal training files and book in sessions if they wish
- Great customer service team always willing to help with inquiries
- Being able to track members and payments with ease

Cons

- Would be better if tailgating software was more compliant with my security system of choice

Response from Treshna Enterprises

Hi Vincent
What great feedback, thank you. Thrilled to hear GymMaster is easy to use as we do try to make things as intuitive as possible for our clients. We have a great support team here to assist with any queries you may have.
Thank you for your support over the years.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Clare T.

Fantastic Software!

Used Daily for 6-12 months
Reviewed on 2019/04/30
Review Source: Capterra

While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!

Pros

The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

Cons

I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

Response from treshna Enterprises

Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed.
It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Linda L.

Problem Solvers

Used Daily for 1+ year
Reviewed on 2019/08/30
Review Source: Capterra

A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Pros

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution
- A system ideal for gyms that isn't group class focused
- An all in one package

Cons

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Response from Treshna Enterprises

Thank you for this review Linda, it's great to see our support team working with you to create solutions. We are continuously working to reduce bugs in the software, and appreciate your support and feedback with this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
John C.

A contemporary product and support to scale your business with confidence and ease.

Used Daily for 1-5 months
Reviewed on 2019/08/21
Review Source: Capterra

We use many of the Gym Master features which has taken time to resolve given that we migrated from a competitors software platform. The service provided during the data migration was outstanding and the ongoing help desk support is excellent. We notice regular enhancements being made to the system so the focus on continual improvement based on client feedback is very re assuring. I am very comfortable that my business will be able to retain agility and grow with GymMaster.

Pros

Web based multi site hosted platform
In built controls that mitigate against human error
Customisable communications via various mediums
Control all activities through the members record
Booking charges to the members account
Access control options and features

Cons

Option settings are extensive and sometimes difficult to comprehend the full impact of the change. With that said its not a negative when you understand the full capability of the system and the requirement to cater for a wide range of clients with different business models. It takes time to overcome this challenge but the end product is well worth it.

Response from Treshna Enterprises

Hi John.

Thanks very much for this fantastic feedback!
This valuable information helps us further improve the system to your business as well as others.

We look forward to continuing working with you and helping you manage and grow your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

GymMaster Pricing

Starting from
US$85,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on number of current members (casual, concession and prospects do not count towards current membership)

There are four levels of subscription package available:
Studio - $85 USD/month - 150 members, automated check-in
Standard - $99 USD/month - 400 members, single door access (24/7)
Professional - $189 USD/month - 1300 members, multi-door access (24/7)
Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

GymMaster Features

  • Activity Dashboard
  • Attendance Management
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Custom Forms
  • Customer Database
  • Electronic Payments
  • Event Scheduling
  • POS
  • Recurring Billing
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Website Integration

Additional information for GymMaster

Key features of GymMaster

  • API
  • Activity dashboard
  • Attendance tracking
  • Automated SMS and emails
  • Automated access control systems
  • Automatic notifications
  • Automatic updating timetable on your website
  • Billing files as CSV export
  • Billing integration
  • Calendar management
  • Customizable branding
  • Customized reporting
  • Data import
  • Document storage
  • Email and SMS records
  • Instructor scheduling
  • Invoices
  • Manual transaction recording
  • Member flow monitoring
  • Member web portal
  • Membership RFID card support
  • Membership management
  • Mobile App
  • Multi-language
  • Multi-site and franchise solutions
  • Online booking for members
  • POS hardware support
  • PayPal payments
  • Payment collection
  • Point of sale
  • Stock Control and Inventory Management

Benefits

  • Integrated billing: You have the freedom to choose the billing provider that works best for you business. With automated billing, your payments are collected on the day & frequency of your choosing.
  • Automated communication: Send SMS & emails to targeted groups based on demographics, visitation, membership type or billing status, based on a variety of triggers such a swipe-entry, non-visitation, or a missed payment.
  • Main dashboard: The dashboard provides a visual overview of all the key information you and your staff need to keep driving your business towards its goals.
  • Online booking: Empower your members to make bookings and payments, and view their measurements and programs using the online member portal.
  • Door control & 24/7 access: Extend your open hours with confidence using GymMaster’s integrated RFID access control system. Directly connected to your database, you can control who can do where, when; while tracking all activity, updating the system & taking action - in real time.
  • Point of sale: Increase your profits with a custom-colored POS system, with stock/inventory control and detailed reporting features.
  • Multi-Site: Supports multiple companies with a single database - allowing central reporting across all sites or just one, plus cross site bookings and visitation for members. GymMaster also supports multiple tax rates across sites, while still sharing one database.
  • GymMaster FAQs

    Below are some frequently asked questions for GymMaster.

    Q. What type of pricing plans does GymMaster offer?

    GymMaster offers the following pricing plans:

    Starting from: US$85,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on number of current members (casual, concession and prospects do not count towards current membership)

    There are four levels of subscription package available:
    Studio - $85 USD/month - 150 members, automated check-in
    Standard - $99 USD/month - 400 members, single door access (24/7)
    Professional - $189 USD/month - 1300 members, multi-door access (24/7)
    Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements

    Q. What are the main features of GymMaster?

    GymMaster offers the following features:

    • API
    • Activity dashboard
    • Attendance tracking
    • Automated SMS and emails
    • Automated access control systems
    • Automatic notifications
    • Automatic updating timetable on your website
    • Billing files as CSV export
    • Billing integration
    • Calendar management
    • Customizable branding
    • Customized reporting
    • Data import
    • Document storage
    • Email and SMS records
    • Instructor scheduling
    • Invoices
    • Manual transaction recording
    • Member flow monitoring
    • Member web portal
    • Membership RFID card support
    • Membership management
    • Mobile App
    • Multi-language
    • Multi-site and franchise solutions
    • Online booking for members
    • POS hardware support
    • PayPal payments
    • Payment collection
    • Point of sale
    • Stock Control and Inventory Management

    Q. Who are the typical users of GymMaster?

    GymMaster has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does GymMaster support?

    GymMaster supports the following languages:

    English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does GymMaster offer?

    GymMaster has the following pricing plans:

    Subscription

    Q. Does GymMaster support mobile devices?

    GymMaster supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does GymMaster integrate with?

    GymMaster integrates with the following applications:

    BluePay, Braintree, Facebook, GoCardless, Google Calendar, PayPal, Paysafe, Wordpress, Xero

    Q. What level of support does GymMaster offer?

    GymMaster offers the following support options:

    Online Support, Phone Support, Video Tutorials