Smartcare

About Smartcare
Smartcare provides a cloud-based child care platform that connect parents, child care center owners, directors and teachers in real-time through a mobile or a web-based interface. The product takes inputs from multiple points such as, sign-in/sign-out kiosks for parents & teachers, mobile interfaces for classroom- based teachers and iPads for directors, which enables highly optimized child care management. The product enables parents to track the activities of their children in real-time and upload their photos and videos on social networking platforms.
The product offers features such as billing & payments that include instant account set-up and approval, a fixed credit card processing fee, email receipts, split payments and mobile invoices. Sign-ins and sign-outs are easy with our features that include electronic signature, electronic record keeping, staff alerts and the ability to complete the process with a mobile app. Key features include scheduling & payroll management, including attendance, area lists and real-time updates. Get reporting that contains custom reports, automatic reporting and every data point access.
Smartcare offers alerts, including real-time alerts, mission critical messages, staff and child arrival/departure notifications and status & scheduled pickup alerts. It also offers child and family tracking that includes billing, contact information details and child birthday alerts and more.
Key benefits of Smartcare
• Smartcare connects parents, teachers, and administrative staff with children through both mobile and web-based platforms.
• Smartcare maintains an updated database so that teachers can access parent/child data anytime, ensuring no time is wasted in emergencies.
• The billing and payment section of Smartcare offers customized settings for late fees, refunds, easy payments, automatic debits from credits cards and account transfers.
• Smartcare allows child care centers to access accounts for tracking expenses, monitor income, send invoices and update data for backups from anywhere.
• Smartcare maintains employee details, employee benefits, training, sick leave records and more in a single employee database.
• Smartcare offers a free mobile app for parents to stay connected throughout the day.
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Reviews
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- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smart Care Review
Reviewed on 2018/10/10
Pros
I love how easy it is to sign in through the tablet and clock in for work. Using not only the key card that is provided but also through the number they allow you to create in case you forget your key card or have something in your hand. It is also easy to navigate through the app if a parent forgets to clock their child out or in.
Cons
One thing I do not enjoy about Smartcare is the lack of service you receive if your internet is down. There were times at our daycare when the internet would go out and parents could not log their children in so we would have to write them down and manually put the names in later which could be a hassle. This issue did not really have to do with smartcare as a whole but in some cases our internet.
Response from Vanco
Thank you for your Review! It is our pleasure to provide you and your staff with our Smartcare Software!
While you and your staff are in the process of learning the Software functionality - we have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Collette Hull
Director of Marketing
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Pretty good system
Reviewed on 2019/02/12
Overall it’s been a good software. We didn’t have an app before so we don’t have another system to...
Overall it’s been a good software. We didn’t have an app before so we don’t have another system to compare it too but it has been great for updates for parents
Pros
I like the alerts parents receive as well as able to send photos
Cons
Software doesn’t work easily on all devices. Sometimes issues with it going down
Response from Vanco
Thank you for your feedback. It is our pleasure to provide your Center with Smartcare & our Smartcare Software Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
VERY Disappointed in this software.
Reviewed on 2016/11/01
I am VERY Disappointed in this software. I am the accountant for a company that is using SC....
I am VERY Disappointed in this software. I am the accountant for a company that is using SC. Although the center likes the program for child care it is one of the worst programs for accounting. There is NO way to match what was charged from the parent to what was actually deposited into our bank account. They split the deposits up and bunch others up so it is impossible to track. They do not tell you how much, other than just giving a percentage, of how much they are keeping. Therefore due to rounding issues, it's always just a guess (and that is NOT the way I keep books)! When we ask for verification of what has actually been deposited they send us a report that doesn't match what our bank account shows as a deposit. Customer service (or our member CSR) is clueless when it comes to the accounting pieces.
Their so called accounting reports also stink. Although you can click on download into Excel, you have to be a master at Excel to know how to convert the numbers into true numbers. You can NOT use the reports to add or Sum multiple cells unless you change the formatting.
I am still waiting to see if their accounting department can find the $1000 that didn't make it into our bank account.
Update (12/16): After writing my review Smartcare contacted me to help straighten out some of my issues. They sent me an Excel file of all deposits, I wish we could run this file from SC without having to contact them, but I was told that at this time the only way to get an Excel report with all information is to contact them so they can create the file. Anyway, I matched up the 6 months of deposits to their spreadsheet and it looks like the funds were deposited correctly. I now have a work around for this, when SC sends my director an email about the deposits she then forwards it to me (they can not send it to two different people). I type all the information into a spreadsheet and match it with my bank deposits. It still takes a lot of my time but this is the only way I can find out who paid their payments and to ensure we receive what is due to us.
Maybe it's my untrusting nature but I need to make sure we are receiving what is owed to us and the extra hours I put into it gives me peace of mind. It's my understanding that they are working on this issue but I have not been given a timeline as to when they expect to have a fix for all the manual work in regards to accounting.
Pros
Nothing
Cons
Downloads are not compatible with Excel unless you are a master at Excel.
Can't match amounts collected from parents to amounts deposited into our bank.
Report section should have "favorites" list or most recent reports so you don't have to scroll through everyone of them to find the one that you use all the time.
Response from Vanco
Hi Theresa,
I am sorry to hear that you are still frustrated with SmartCare, even following our discussion last month. I know that our finance team worked closely with you and the director at your center to ensure that all payments were accurately tracked and deposited into your account. We have offered to schedule multiple calls with you since that initial call to ensure you feel comfortable using our system. Although we have not yet heard back from you, please know that we are willing to set up a call at any time you feel there may be inconsistencies within the accounting system. We want to make sure you and all SmartCare customers are happy with the system and if there is anything we can do to change your opinion now, or in the future, please do not hesitate to reach out. I personally will be available to answer any questions you may have.
Thank you,
Sara Miller
Director of Marketing
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Smartcare simplifies the functions of managing the business of childcare.
Reviewed on 2018/07/11
Parents' billing is easier to manage.
Parents' billing is easier to manage.
Pros
Smartcare is interactive and is easy for each member of an organization to access the platform. The staff can easily communicate with parents when emergencies occur.
Cons
Parent login and log out is not as simple as it should be and I spend a lot of time signing out kids at the end of the school program day.
Response from Vanco
Dear Customer,
Thank you so much for your wonderful feedback.
We are so happy to hear that SmartCare simplifies the functions of managing your business of childcare.
At SmartCare we're very happy to be able to deliver our software to your Center and that's why we appreciate your comments so we can continue to improve week by week with updates and new features.
We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.
We look forward to continuing to provide your business with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your Center's Software needs as we grow and evolve with you.
Warm Regards,
Collette Hull | [email protected]
SmartCare - Director of Sales Enablement & Marketing
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SmartCare
Reviewed on 2018/10/29
Support team is an excellent, knowledgeable Customer Success Manager. I have not found the same...
Support team is an excellent, knowledgeable Customer Success Manager. I have not found the same knowledge when I just call into the support center.
Pros
SmartCare has wonderful, numerous reports for any information needed. All of administration can be of assistance to customers since we all have access to the same real-time information.
Cons
SmartCare is not compatible with QuickBooks Online, tech fee should be billed when tuition is billed, and the system should be able to accept wait list fees online before a child is enrolled so a customer can receive a receipt.
Response from Vanco
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
Smartcare FAQs
Below are some frequently asked questions for Smartcare.Q. What type of pricing plans does Smartcare offer?
Smartcare offers the following pricing plans:
- Free Trial: Not Available
Please contact Vanco for pricing details.
Q. Who are the typical users of Smartcare?
Smartcare has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Smartcare support?
Smartcare supports the following languages:
English
Q. Does Smartcare support mobile devices?
Smartcare supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Smartcare integrate with?
Smartcare integrates with the following applications:
LineLeader by ChildcareCRM, QuickBooks Desktop
Q. What level of support does Smartcare offer?
Smartcare offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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