Square Appointments

The all-in-one point of sale for booking, payments, and more

About Square Appointments

Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is an integrated point of sale that comes with online scheduling and payment processing so that you can run your whole business from one place. It's a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. Square Appointments is now free for individuals, and really affordable for teams.

Simplify your day with our web-based appointment scheduling software and app. Take secure payments with no hidden fees through the Square Appointments POS system. Make connections that go beyond business as usual with customer profiles and transaction history. Empower your employees with team management tools in Square Appointments. Sell products to complement your services with retail and inventory features. Start booking with Square Appointments.


Key benefits of Square Appointments

Free online booking website
Let your customers find and book your services online 24/7 with an easy-to-use website that reflects your style. Choose the colors, layout, and pages that give the best first impression.

Automated email and text reminders
Send automatic appointment reminders to customers via SMS and/or email.

Google Calendar sync
Sync with your Google Calendar to automatically block personal events and avoid double bookings.

Cancellation policy and no-show fees
Create an enforceable fee policy for last-minute cancellations and no-shows.

Resource booking
Create resources—like rooms, stations, or chairs—and assign them to services that require them so they get booked when clients make their appointments.

Website integration
Let customers book directly from your website by adding the booking widget, compatible with sites powered by Squarespace, Wix, Wordpress, and more.

Square Assistant
Square Assistant is a smart, automated messaging tool that replies to your clients on your behalf to confirm, cancel or reschedule appointments, 24/7.

Multiple locations and multiple time zones
Sync your schedules across multiple business locations, even if your customers are in different time zones.

Multi-staff appointments and tip splitting
Let clients book multiple services with different service providers on your booking site, and streamline checkout with a single transaction and automatic tip splitting.

Processing time
Use windows of processing time to book additional appointments so you never miss an opportunity.

Contactless payments
Accept any kind of payment, including contactless and chip. All your sales are integrated in your POS.

Card on File
Keep a card on file to hold appointments, require prepayment for services, or charge cancellation fees.

Professional invoices
Send professional estimates and invoices with automatic customer reminders. Track those payments in real time.

Next-business-day, same-day, and instant transfers
Next-business-day transfers are free. Access your money the same day or instantly with just a 1.5% fee per transfer.

Plastic gift cards and eGift cards
Introduce your business to new customers through customizable plastic gift cards. Get eGift cards free to make shopping easy for your customers.

Data security (PCI) compliance
Square complies with all required PCI standards. The information that your customers submit is encrypted to our servers.

Key in payments
Key in credit and debit cards directly from an appointment using your phone or computer.

Discounts
Offer discounts for special events or special customers.

Customer profiles and notes
Build relationships with customers by keeping profiles on file. Never forget a birthday or a customer’s special preference thanks to easy-to-add notes.

Customer transaction history, texts and emails
Provide an exceptional customer service by seeing all customer communication and activity in one place with Square Messages.

Appointment and sales history
See what services and products your customers have purchased before so you can make recommendations for them in the future.

Custom marketing campaigns
Square Marketing lets you send custom email marketing campaigns to engage your customers. Additional fee

Customer loyalty program
Square Loyalty allows you to create a loyalty program to keep customers coming back. Additional fee

Individual employee accounts
Allow your employees to log in to view and manage their calendars themselves.

Unlimited sets of permissions
Assign different sets of permissions to different roles in your store. Allow a manager to issue refunds, for example.

Combined services and item checkout
Ring up a service and a product in the same transaction for easy checkout.

Square Online
Create a free, shoppable website in minutes with our intuitive website builder. Let customers shop entirely online or order online and pick up in store.


Images

Square Appointments Software - View multiple schedules at a glance, track sales, and customize user permissions to control staff access to business information
Square Appointments Software - View appointment history and personalized notes for each client in preparation for their appointment
Square Appointments Software - Accept all forms of payment with the Square Appointments app & Square hardware
Square Appointments Software - Let clients book appointments online 24/7
Square Appointments Software - Send automatic appointment reminders to prevent no-shows
Square Appointments Software - Allow clients to sign and tip via the Square Appointments mobile app
View 7 more
Square Appointments video
Square Appointments Software - View multiple schedules at a glance, track sales, and customize user permissions to control staff access to business information
Square Appointments Software - View appointment history and personalized notes for each client in preparation for their appointment
Square Appointments Software - Accept all forms of payment with the Square Appointments app & Square hardware
Square Appointments Software - Let clients book appointments online 24/7
Square Appointments Software - Send automatic appointment reminders to prevent no-shows
Square Appointments Software - Allow clients to sign and tip via the Square Appointments mobile app

Not sure about Square Appointments? Compare with a popular alternative

Square Appointments

4,4 (182)
VS.

Starting Price

US$0,00
month
US$100,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

86
51

Integrations

16
No integrations found

Ease of Use

4,4 (182)
4,6 (32)

Value for Money

4,3 (182)
4,4 (32)

Customer Service

4,3 (182)
4,4 (32)
Green rating bars show the winning product based on the average rating and number of reviews.

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Vagaro

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Reviews

Overall rating

4,4 /5
(182)
Value for Money
4,3/5
Features
4,2/5
Ease of Use
4,4/5
Customer Support
4,3/5

Already have Square Appointments?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 182
Thomas
Thomas
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best way to schedule and keep track of appointments

Reviewed on 2019/04/11

Pros

I have been using Square appointments for awhile now with my photography company and love the way it works. It is easy for customers to make appointments and the software helps to make sure I have time everyday to get it done. It is easy to setup on your current website and start scheduling appointments.

Cons

I currently like everything about this software.

Vesta
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Excellent saas

Reviewed on 2016/08/23

This appointment system has changed the way we work and increased our revenue. And the regular...

This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.

Pros

-have customers pre-pay for appointments
-manage multiple types of appointment and multiple employees
-fine tune cancellation periods
-charge cancellation fees
-useful analytics

Cons

-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

zachery
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Flawed system, allow's clients to take advantage of your business

Reviewed on 2021/07/18

horrible with apts.. they will not add any features despite over whelming crystals for the added...

horrible with apts.. they will not add any features despite over whelming crystals for the added apps because they don't agree or like the requested feature. the flaws in the card on file protection system that can be deleted from the client end cost the business money. their last of understand for adding feature is crazy. they have no idea what things are like from out point of view and refusing to fix these feature cause they don't think its necessary.

Pros

I like its connected to my register system, their price is affordable,

Cons

the system is super flawed. to book an apt you can require a card on file for no show protection. However clients can book an apt put card information in, then after they book the apt all they have to do is log into their account and delete their card on file. I am not notified they did it and when they don't show up for their apt I can't charge them because they took their card off their account right after they made the apt. this is a joke. then on top of that they don't offer the feature to block clients from booking online.. so then I can't stop them from booking future apps when they owe me money for their no call now show.. when this was brought to their attention in community forms and new features .. they responded back they want the clients to be able to have control over their card information. no these clients would not exit without my business. they are my clients not their and they have no right telling me anything about my clients. I am super disappointment in square with this system and very upset that people who sit at a desk thinking they know what features are best when they don't run or own their own business let alone the field I am working in. bottom line there is no card on file feature despite what they say since a client can delete it themself and still keep and apt and not show up for it. I don't see square doing anything about it since this has been a on going topic for a year or more now.

Alternatives Considered

Salonized, Sign In Scheduling and Squire

Reasons for Switching to Square Appointments

worried with my system for checking out clients. only used for 24 hours before I shut it down over huge flaws in the system that would cost me money and the square company refusing to fix or see the effect on those of us who pay for the system
Sarah
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great app for salon and bridal events!

Reviewed on 2022/11/13

Overall love square appointments way more than other scheduling apps we’ve used. It is the easiest...

Overall love square appointments way more than other scheduling apps we’ve used. It is the easiest and most customizable.

Pros

User friendly, easy to edit, easy to customize in general appointments. Individual appointments are easy to customize but a little more time needed.

Cons

The app glitches when it comes to the required cc on file. Even if that option is selected in settings, some clients somehow still bypass it. This is a big deal when they are new clients and end up being a no show.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing

Reviewed on 2019/01/09

It's a really easy program and I love using it.

It's a really easy program and I love using it.

Pros

It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!

Cons

I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.

Showing 5 reviews of 182 Read all reviews

Square Appointments FAQs

Below are some frequently asked questions for Square Appointments.

Square Appointments offers the following pricing plans:

  • Starting from: US$0,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Individuals: Free/month, processing fees starting at 2.65% +10¢ per tap, dip, or swipe 2–5 Staff: $60/month, processing fees starting at 2.65% + 10¢ per tap, dip, or swipe 6–10 Staff: $110/month, processing fees starting at 2.65% +10¢ per tap, dip, or swipe 10+ Staff: Contact Us

Square Appointments has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Square Appointments supports the following languages:

English, French, Japanese, Spanish

Square Appointments supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Square Appointments integrates with the following applications:

123FormBuilder, ActiveCampaign, BigCommerce, Google Calendar, Gravity Forms, Homebase, Humanity, Hurdlr, Mailchimp, When I Work, Wix, WooCommerce, Wufoo, Xero, ZipRecruiter, vcita

Square Appointments offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Square Appointments.