Square Appointments

Online scheduling and appointment calendar software

4,5 /5 (125 reviews) Write a Review!

Square Appointments Overview

What is Square Appointments?

Square Appointments is an online appointment scheduling software through which clients can book, reschedule and cancel appointments. The appointment calendar is quite interactive and displays the available times clearly in button form beneath it. The administrative portal shows clear directions to set up various appointment types along with vacant time slots.
The software allows clients to set their own appointments, but staff can also access it from within the office to schedule meetings. It can work with multiple users and a group calendar so that every user can see everyone's schedule. Though the scheduler itself cannot be embedded into the user website, users can still generate a booking button that can be used to redirect clients to the user’s online booking website.

Square Appointments Overview

Pricing

Starting from
US$30,00/month

Pricing options

Free Trial
Subscription
Value for money

1 user: $30 per month
2-5 Users: $50 per month
Unlimited users: $90 per month


Square Appointments Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

View multiple schedules at a glance, track sales, and customize user permissions to control staff access to business information
View appointment history and personalized notes for each client in preparation for their appointment
Accept all forms of payment with the Square Appointments app & Square hardware
Let clients book appointments online 24/7
Send automatic appointment reminders to prevent no-shows
Allow clients to sign and tip via the Square Appointments mobile app
Square Appointments video Square Appointments video Square Appointments screenshot: View multiple schedules at a glance, track sales, and customize user permissions to control staff access to business information Square Appointments screenshot: View appointment history and personalized notes for each client in preparation for their appointment Square Appointments screenshot: Accept all forms of payment with the Square Appointments app & Square hardware Square Appointments screenshot: Let clients book appointments online 24/7 Square Appointments screenshot: Send automatic appointment reminders to prevent no-shows Square Appointments screenshot: Allow clients to sign and tip via the Square Appointments mobile app

Square Appointments Reviews

Square Appointments Reviews

Overall rating
4,5
/
5
Excellent
86

Very good
22

Average
14

Poor
0

Terrible
3

Value for Money
4,3
Features
4,2
Ease of Use
4,5
Customer Support
4,4
86% recommended this app
Taylor W.

Favorite booking app

Overall it’s my favorite booking app. It has everything in one without a monthly charge.


Lucille G.

Easy All-In-One System

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.


Toniann P.

Salon appointments

It's been okay. It took some time to get used to. Some things I would change.


Ren Z.

Promising but very limited

Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.


Jamie A.

Great customer service and does what it needs

Great! Honestly, except for the forms situation...it was been what I need. Customer service reps are very nice and helpful.


Taylor W.
Industry: Cosmetics
Company size: Self Employed

Favorite booking app

Used Daily for 1+ year
Reviewed on 2020/04/05
Review Source: Capterra

Overall it’s my favorite booking app. It has everything in one without a monthly charge.

Pros

This is my favorite booking app. It has everything in one. Clients can book appointments and pay for service.

Cons

The only thing I don’t like about it is that I can add photos to appointments for category purposes. But clients can’t see the photos when booking. It would be nice to be able to put a photo next to the service on booking page

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Lucille G.
Industry: Events Services
Company size: 2-10 Employees

Easy All-In-One System

Used Weekly for 2+ years
Reviewed on 2019/10/31
Review Source: Capterra

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

Pros

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Cons

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Toniann P.
Industry: Apparel & Fashion
Company size: 2-10 Employees

Salon appointments

Used Daily for 1-5 months
Reviewed on 2020/09/08
Review Source: Capterra

It's been okay. It took some time to get used to. Some things I would change.

Pros

This program is good for salon appointments BUT, it could be better. I love how it sends out confirmations for you.

Cons

Someone who runs a salon should really help make this program better. It's decent, but so much improvement can be made.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Ren Z.
Industry: Retail
Company size: 2-10 Employees

Promising but very limited

Used Daily for 6-12 months
Reviewed on 2016/11/10
Review Source: Capterra

Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.

Pros

It has a dedicated iPad app.

Cons

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Jamie A.
Industry: Cosmetics
Company size: Self Employed

Great customer service and does what it needs

Used Daily for 6-12 months
Reviewed on 2020/08/22
Review Source: Capterra

Great! Honestly, except for the forms situation...it was been what I need. Customer service reps are very nice and helpful.

Pros

I like the simplicity of it, it is well organized, and it is user friendly....especially for a new business owner like me

Cons

Yes, not having a forms option. I am in the beauty industry/PMU and it is super important for me to have clients fill out forms. Having to print them out and then having them fill them out on the day of their appointment is time consuming. I wish that Square already had the options to send clients forms (and forms with images on them). And having to turn on my location settings every time I wanted to log on to the app

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8,5/10
Based on 125 user ratings
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Square Appointments Pricing

Square Appointments Pricing

Starting from
US$30,00/month
Free Trial
Subscription
Value for money

1 user: $30 per month
2-5 Users: $50 per month
Unlimited users: $90 per month

1 user: $30 per month
2-5 Users: $50 per month
Unlimited users: $90 per month

Value for Money
4,3/5
Based on 125 user ratings
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Square Appointments Features

Square Appointments Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,2/5
Based on 125 user ratings
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Categories

Additional information for Square Appointments

Additional information for Square Appointments

Key features of Square Appointments

  • 24/7 online booking for clients
  • Accounting software integration
  • Automatic notifications
  • Booking widgets
  • Built-in POS
  • Calendar sync with Google
  • Can be integrated with Google Calendar
  • Customer appointment / transaction history
  • Customer email reminders
  • Customer history
  • Customer loyalty program
  • Electronic payments
  • Interactive appointment calendar
  • Inventory management
  • Mobile app provides real-time scheduling access on iPhone
  • Multi-location
  • Online appointment scheduling
  • Online booking
  • Open API
  • Permission management
  • Real time notifications
  • Reminders
  • Signature capture
  • Square & mobile dashboard
  • Staff management
  • Text message alerts

Benefits

Users can add a booking button to their email and then embed the Square Appointments widget directly on their website.

Appointment scheduling can be automatically synced with Google Calendar.

Customers can view appointment availability and then book or reschedule their appointment online.

Businesses can control their cancellation policy by setting up a timeframe for late cancellations and applying fee for last-minute cancellations or no shows.

Other key benefits include customer email reminders, text message alerts, customer history and mobile dashboard.

The Square Appointments mobile app provides real-time scheduling access on iPhone, so that users can accept appointments, access customer information and complete sales.

Square Appointments FAQs

Square Appointments FAQs

Below are some frequently asked questions for Square Appointments.

Q. What type of pricing plans does Square Appointments offer?

Square Appointments offers the following pricing plans:

Starting from: US$30,00/month

Pricing model: Subscription

Free Trial: Not Available

1 user: $30 per month 2-5 Users: $50 per month Unlimited users: $90 per month

Q. What are the main features of Square Appointments?

Square Appointments offers the following features:

  • 24/7 online booking for clients
  • Accounting software integration
  • Automatic notifications
  • Booking widgets
  • Built-in POS
  • Calendar sync with Google
  • Can be integrated with Google Calendar
  • Customer appointment / transaction history
  • Customer email reminders
  • Customer history
  • Customer loyalty program
  • Electronic payments
  • Interactive appointment calendar
  • Inventory management
  • Mobile app provides real-time scheduling access on iPhone
  • Multi-location
  • Online appointment scheduling
  • Online booking
  • Open API
  • Permission management
  • Real time notifications
  • Reminders
  • Signature capture
  • Square & mobile dashboard
  • Staff management
  • Text message alerts

Q. Who are the typical users of Square Appointments?

Square Appointments has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Square Appointments support?

Square Appointments supports the following languages:

English

Q. What type of pricing plans does Square Appointments offer?

Square Appointments has the following pricing plans:

Subscription

Q. Does Square Appointments support mobile devices?

Square Appointments supports the following devices:

iPhone, iPad

Q. What other apps does Square Appointments integrate with?

Square Appointments integrates with the following applications:

Google Calendar, ReminderCall.com, Smith.ai Chat, Square for Retail

Q. What level of support does Square Appointments offer?

Square Appointments offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials