Square Appointments is an online appointment scheduling software through which clients can book, reschedule and cancel appointments. The appointment calendar is quite interactive and displays the available times clearly in button form beneath it. The administrative portal shows clear directions to set up various appointment types along with vacant time slots.
The software allows clients to set their own appointments, but staff can also access it from within the office to schedule meetings. It can work with multiple users and a group calendar so that every user can see everyone's schedule. Though the scheduler itself cannot be embedded into the user website, users can still generate a booking button that can be used to redirect clients to the user’s online booking website.
Pros
-have customers pre-pay for appointments
-manage multiple types of appointment and multiple employees
-fine tune cancellation periods
-charge cancellation fees
-useful analytics
Cons
-While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.
My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it’s so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials.
Pros
Easy to use both for my staff and clients. Interactive, staff can view and help manage each other’s schedule. Also, can block off time if needed.
Cons
I really haven’t found anything I don’t like with this system. Extremely pleased
I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.
Pros
I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.
Cons
I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.
It's a really easy program and I love using it.
Pros
It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!
Cons
I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.
This is a wonderful product. It makes owning a small business very doable. Most companies only offer of part of what square offers all in one package. They are easy to communicate with but rarely need to do so. I also like that if you don't want some of the services you have the option not to pay for them if you do not need that service.
Pros
I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.
Cons
Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.
1 user: $30 per month
2-5 Users: $50 per month
Unlimited users: $90 per month
Users can add a booking button to their email and then embed the Square Appointments widget directly on their website.
Appointment scheduling can be automatically synced with Google Calendar.
Customers can view appointment availability and then book or reschedule their appointment online.
Businesses can control their cancellation policy by setting up a timeframe for late cancellations and applying fee for last-minute cancellations or no shows.
Other key benefits include customer email reminders, text message alerts, customer history and mobile dashboard.
The Square Appointments mobile app provides real-time scheduling access on iPhone, so that users can accept appointments, access customer information and complete sales.
Below are some frequently asked questions for Square Appointments.
Square Appointments offers the following pricing plans:
Starting from: $30/month
Pricing model: Subscription
Free Trial: Not Available
1 user: $30 per month
2-5 Users: $50 per month
Unlimited users: $90 per month
Square Appointments offers the following features:
Square Appointments has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Square Appointments supports the following languages:
English
Square Appointments has the following pricing plans:
Subscription
Square Appointments supports the following devices:
iPhone, iPad
Square Appointments integrates with the following applications:
Google Calendar, Square for Retail
Square Appointments offers the following support options:
FAQs, Online Support, Phone Support, Video Tutorials
This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.