Procare

Procare

Web-based childcare management system

4.8/5 (589 reviews)

Procare Overview

Procare is a web-based childcare management software solution that offers customized modules for handling key functions of early education facilities. It acts as a centralized platform that integrates all the major functions of managing childcare facilities such as record-keeping and child care administration. The software caters to the needs of a diverse set of institutions including smaller day-care centers that operate out of a single location, to large child-care organizations that operate across multiple locations.

The product offers features such as childcare software security & database management that includes user groups & security, user monitoring, location names, and data access; family & child records that contains child registration, contacts, immunization schedules, enrollment history, and electronic document storage.

Procare's family accounting feature includes billing preview, automated billing, split billing, reporting, and audit trails. With agency accounting users can manage co-payments & agency fees and balance tracking; time & attendance tracking including cross family pickups, attendance based fees, and change logs; menus & meal counts that offer meal counts, menu’s, and copy meals; and employee records & time cards that includes scheduling, log sheets, and time-in / time-out facilities.

Procare also offers features such as budget expenses & financial reporting, data hosting, web designing & hosting, operations reports, and payroll management.

Some of Procare’s key customers include Learning Care Group, Childcare Network, Children of America, and Rainbow Child Care Centers, among others.

Pricing

Starting from
$349
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Procare Reviews

Overall rating
4.8/5
96% positive reviews
471
Excellent
96
Very good
19
Average
1
Poor
2
Terrible

We are a licensed preschool and childcare facility that has used the software daily for many years.

Used Daily for 2+ years
Reviewed on 2/22/2018
Review Source: Capterra

Daily operations, accounting practices, collecting staff and student information and communication.

Pros

ProCare's versatility is extremely impressive. We use this application for students and staff alike as our sign in station and communication tool. This helps us track student and staff attendance down the day and minute which is invaluable to grant reporting, payroll and tuition reimbursements.

ProCare also has many useful faucets for early childhood organizations, such as behavior tracking, immunization records, emergency contacts and other pertinent information. As a Director that is responsible for all billing, income collection, and taxes, one of the most useful and irreplaceable aspects is the Family and Agency Accounting sections as well as Tuition Express. These areas are key to making sure we stay on top of our financial health.

I honestly cannot say how phenomenal this software is. The substantial amounts of report types are endless and extremely helpful in all areas of running and producing a professional preschool and child care facility.

We are also a two site facility and switching to ProCare Cloud has been the best monthly investment.

Cons

Interfacing software with our Website and Facebook Page. We recieve a lot of traffic through these sites and we would love to be able to collect date straight to ProCare through these web resources.

Response from Procare Software

Amanda ¿ We¿re glad Procare¿s versatility helps your center in so many ways. It¿s also great to see your suggestion about integrating with your center¿s website, Facebook, and similar places parents seek information. One way you can do that right now, as a Procare Cloud customer, is to place a link on your site (or anywhere you choose) for new families to register online. You can also make a link available for current families to log in, review information, choose schedules, pay online, and more at MyProcare! See: http://procaresupport.com/myprocare-overview/

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Awesome Tech support.

Used Daily for 2+ years
Reviewed on 2/12/2018
Review Source: Capterra

Pros

It can keep track of the immunizations. It alerts us when immunizations are going to expire. Tracking and changing classrooms is a breeze.

Cons

We can't put comments on each child or employees. For example, teacher calls out, we don't have a place to keep track of call outs and the same with students, if a parent has a concern, we have to write it down, but prefer to keep track on ProCare. Less steps is always best when it comes to billing and charges, etc. It is a challenge to just delete one sibling when they have moved on to another school and the younger one is still with us. I have had tech support, but still shows up. If I delete the one sibling, it deletes both students on the folder so I end up adding them both back on the hidden folder. I just want to hide the one that moved on.

Response from Procare Software

Yolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave theYolanda ¿ We¿re glad you¿ve had such positive interactions with our Tech Support team and that immunization tracking and classroom management are now a breeze. As for adding comments to children or staff, there are a few different ways that could be done including using Log Notes for items that require a permanent record. Also, when children leave the center, typically you¿ll want to unenroll them but maintain their records for historical purposes (rather than delete them)¿and it¿s perfectly fine if their sibling is still in attendance. This article on when (and how) to remove a child may be helpful: http://procaresupport.com/remove-child/

Rating breakdown

Value for Money
Ease of Use
Customer Support

The Procare Whisperer - AKA - Benji

Used Weekly for 6-12 months
Reviewed on 12/8/2016
Review Source: Capterra

So... I had one little question, right? One little itty bitty - probably could have figured it out by myself - question. But.... it's people's finances, so I called to make sure I didn't screw anything up.

Holy Goodness Gracious. NO.

I solved what I had initially called about - but I still scheduled an additional call with the rep because of how many ???s he answered that I didn't even know I had.

I started with TE and Procare about 6 mos. ago. I simply take parents tuition for a small(ish) preschool. That's it. No big deal. The person who was in this position before me trained me the best she could on the software and she was trained by someone else who really never understood the initial training given to her. Follow all that? Yeah. Exactly.

Enter our rep.

I seriously have sat in front my computer using Tuition Express software every week for 6 mos. I've never fully understood it, never appreciated what it could do and can promise I've never been excited about exploring its further uses.

I've been called by your sales department 3 times to consider Cloud services and MyProcare. Firm no. Every time.

I can tell you that after speaking with our rep - I'll be bringing a proposal to switch to Cloud capabilities soon. Our rep made me feel comfortable with my software abilities, taught me how to use TE better. He taught me about the ins and outs of TE that I wasn't even aware I was missing. (POS, files, individual posting, etc).

Our rep's enthusiasm, his passion toward your product, and his knowledge of the Family Data and Accounting Portal is above and beyond. He was encouraging & really sparked my interest to now speak with Shauna about Ledger & Expense and Employee & Payroll.

Our rep cemented my opinion that my school should stick with TE software. He inspired me to learn more about it. He sold me on the idea of additional portals - and as someone who is supposed to be running a tight ship - that's no easy task. I'm pretty sure I even exclaimed "Hot Damn!" in a church preschool more than once today.

My background is in Sales Management and Customer Service, our rep is a gem of an employee and please be so aware of that. He is a representative for you in every sense of the word. Professional, knowledgeable, fun to talk to and passionate about what he's working with. A++

Pros

It's fluidity. It can grow with us and help us grow. It can be my checks and balances so that I will always be accountable to my staff, my parents and my board. I can organize and create clear reports in ways I wasn't able to do previously. Amazing stuff really.

Cons

Learning it. It's hard to self-navigate. But the training you can get is very good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Great as a parent or director

Used Daily for 6-12 months
Reviewed on 11/21/2018
Review Source: Capterra

Overall, if you're looking for a central place to organize all the many things that come with childcare, this is the best product on the market that I'm aware of.

Pros

I first used Procare as a parent in my infant son's childcare center. It was easy to check him in and out by having an ID and password number and I loved that I could see my balance on our account and get messages from the director of the childcare center.

When I took over at a different center as the director, I was pleased to see they used the same program. Additionally, this center increased the ease of checking in and out by having a fingerprint scanner for parents to check students out and for employees to clock in/out. As a director I could easily see which students were there on the home page and the home page was customizable to what I wanted to see (ex. upcoming staff/child birthdays, children currently checked in, children recently checked in/out etc.). There is another tab where detailed children information is easily inputted and organized as well as an employee tab.

I really haven't seen anything else within childcare systems that has as many options and functions as Procare.

Cons

Some reports can be difficult to find and not, at least to me, logically sequenced. However, I can usually Google to find the answer.
I would love Procare to come out with an app for classroom teachers to access and parents to access where teachers can input students eating records and parents can pay their balance.

Response from Procare Software

Marissa - Thank you so much for your wonderful review. Also, we have good news--parents can pay online through the MyProcare portal--and our KidReports app is perfect for staff to record meals, daily sheet entries, photos, videos and more. See: https://www.procaresoftware.com/products-and-services/services/kidreports/

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

A little frustrating. A lot of good features, but some really complicated features too

Used Daily for 2+ years
Reviewed on 3/16/2018
Review Source: Capterra

It does make keeping track of the daily issues at our center easy.

Pros

I like the dashboard. I like the ability to have the child and parent photos on the screen. The clock in and out is great.

Cons

I really don't like the reports. I don't like that you have to go in EACH time and say currently enrolled children. There are a lot of really complicated features. I'm really frustrated that when this was set up in August of 2017 the accounting and payroll was not set up properly and we have not been paying our employees overtime for the entire time until today when I KNEW that there were some employees that had overtime. This is a huge issue and I'm not even sure how to go forward from here. Tech support fixed it, but did say that it was not set up properly on their end from the beginning.

Response from Procare Software

Barbara ¿ We¿re glad to hear Procare makes it easy to keep track of daily items, but sorry you¿ve experienced frustration in other areas. As to reports, you may save the settings (such as ¿Enrolled¿ children) by choosing the ¿Save Settings¿ button at the bottom of the reports screen. Regarding payroll, when a new position (like ¿Teacher¿) is created it automatically defaults to paying overtime for that position. The reason you may choose to uncheck the overtime box is for things like sick time, vacation, and jury duty, that would not count toward overtime hours. We apologize for any confusion. More information on pay codes and overtime settings may be found here: http://procaresupport.com/pay-codes/

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

Procare Pricing

Starting from
$349
Pricing options
Free Trial
Subscription
Value for money

• Family Data:
o Mini - $349 per year (Less than 60 families)
o Full - $695 per year (More than 60 families)
• Employee Data:
o Mini - $249 per year (Less than 60 families)
o Full - $495 per year (Less than 60 families)
• Expenses & Ledger:
o Mini - $399 per year (Less than 60 families)
o Full - $795 per year (Less than 60 families)
• Check-In Hardware & Security Solutions: $195 - $1,090 based on the type of device purchased

Procare Features

  • Automatic Notifications
  • Customizable Reporting
  • Data Import/Export
  • Time & Attendance Tracking

  • API
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Attendance Management
  • Calendar Management
  • Communication Management
  • Course Authoring
  • Course Catalog
  • Customizable Branding
  • Learning Management
  • Progress Tracking
  • Records Management
  • Registration Management
  • Reporting & Statistics
  • eLearning Management

Additional information for Procare

Key features of Procare

  • Accounting management
  • Automatic notifications
  • Billing & invoicing
  • Child attendance records
  • Child history
  • Customizable reporting
  • Database support
  • Electronic Document Storage
  • Electronic payments
  • Email distribution
  • General ledger
  • Ledger Cards
  • Marketing management
  • Mobile integration
  • Payroll Import File
  • Payroll management
  • Reporting
  • Role based permissions
  • User access controls

Benefits

● Procare offers a centralized information source that integrates all the segments of child-care administration such as, family data management, family accounting, agency accounting, attendance tracker, employee data, and payroll management, among others.
● The solution offers a modular design that enables customers to purchase only those features that they require, instead of buying the complete package.
● Procare offers a tuition fee collection software “Tuition Express” that collects payments electronically and automatically, and the entries directly get reflected in the Procare Software.
● Procare offers integrated hardware products that help in managing employee and children check-in and check-out details, these include Procare 8” Touch, USB Biometric ID Pad, and Ticket printer, among others.
● The product offers reporting features with over 400 types of reporting templates across categories such as family data & accounting, attendance tracking, expense & ledger, and employee reporting, among others.

Procare FAQs

Below are some frequently asked questions for Procare.

Q. What type of pricing plans does Procare offer?

Procare offers the following pricing plans:

Starting from: $349

Pricing model: Subscription

Free Trial: Not Available

• Family Data:
o Mini - $349 per year (Less than 60 families)
o Full - $695 per year (More than 60 families)
• Employee Data:
o Mini - $249 per year (Less than 60 families)
o Full - $495 per year (Less than 60 families)
• Expenses & Ledger:
o Mini - $399 per year (Less than 60 families)
o Full - $795 per year (Less than 60 families)
• Check-In Hardware & Security Solutions: $195 - $1,090 based on the type of device purchased

Q. What are the main features of Procare?

Procare offers the following features:

  • Accounting management
  • Automatic notifications
  • Billing & invoicing
  • Child attendance records
  • Child history
  • Customizable reporting
  • Database support
  • Electronic Document Storage
  • Electronic payments
  • Email distribution
  • General ledger
  • Ledger Cards
  • Marketing management
  • Mobile integration
  • Payroll Import File
  • Payroll management
  • Reporting
  • Role based permissions
  • User access controls

Q. Who are the typical users of Procare?

Procare has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Procare support?

Procare supports the following languages:

English

Q. What type of pricing plans does Procare offer?

Procare has the following pricing plans:

Subscription

Q. Does Procare support mobile devices?

We do not have any information about what devices Procare supports

Q. What other apps does Procare integrate with?

We do not have any information about what integrations Procare has

Q. What level of support does Procare offer?

Procare offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials