Procare

Procare

Web-based childcare management system

4.6/5 (1145 reviews)

Procare Overview

Procare is a web-based childcare management software solution that offers customized modules for handling key functions of early education facilities. It acts as a centralized platform that integrates all the major functions of managing childcare facilities such as record-keeping and child care administration. The software caters to the needs of a diverse set of institutions including smaller day-care centers that operate out of a single location, to large child-care organizations that operate across multiple locations.

The product offers features such as childcare software security & database management that includes user groups & security, user monitoring, location names, and data access; family & child records that contains child registration, contacts, immunization schedules, enrollment history, and electronic document storage.

Procare's family accounting feature includes billing preview, automated billing, split billing, reporting, and audit trails. With agency accounting users can manage co-payments & agency fees and balance tracking; time & attendance tracking including cross family pickups, attendance based fees, and change logs; menus & meal counts that offer meal counts, menu’s, and copy meals; and employee records & time cards that includes scheduling, log sheets, and time-in / time-out facilities.

Procare also offers features such as budget expenses & financial reporting, data hosting, web designing & hosting, operations reports, and payroll management.

Some of Procare’s key customers include Learning Care Group, Childcare Network, Children of America, and Rainbow Child Care Centers, among others.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Procare Reviews

Overall rating
4.6/5
94% positive reviews
812
Excellent
270
Very good
52
Average
7
Poor
4
Terrible
Chalayne P.

Procare is the best over other softwares I've tried

Used Daily for 6-12 months
Reviewed on 2019/09/11
Review Source: Capterra

Collections and Tuition Express has been a blessing, almost EVERY parent Has been impressed with the idea that we can take a debit or credit card they can also login in the evenings after they've taken care of their families and pay their bill or check on tomorrow's schedule it's made our life easier. I like to work smater vs harder and thus totally fits in to with us.

Pros

I love just about everything in this software it is so efficient. Covers all my bases for the business side of things and customer service side of things. I've dealt with other softwares in my career at least 4 and this is the best. I can't see me ever changing software again. I use it for everything and there still Room to grow. I still need to learn things that I'm not using to the fullest, so I got more than my money's worth. I highly recommend that you give it a whirl. I don't think oe see anyone being disappointed. The support team there for us is truly AMAZING. THANK YOU Procare!!

Cons

Learning or trying any new software is difficult and a nightmare in itself. Y
This was not a nightmare and I have more to learn and it's already doing so much for me. If that's what I like the least I'm doing really good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Connie M.

Procare Review

Used Daily for 2+ years
Reviewed on 2019/08/14
Review Source: Capterra

I really like that parents are able to log into myprocare.com and view their account balance, payment history, and make a payment without my assistance. It saves me time and energy and gets us the tuition payments quickly. Overall, I have had a very positive experience. Tech support is stellar!!

Pros

It is easy to use. When I have a question or an issue, customer support is very responsive and helpful both via the phone or online chat. I really like the online wait list module that allows prospective families to contact us. It allows the prospective family to enter their information and it is automatically integrated into the client database with a few easy steps, no re-entry necessary. I also really like the myprocare parent portal which allows parents to log into their account ledger, view and print statements, make payments and more. The payments made their are automatically posted to their ledger card and deposited into our account. It is slick and easy and saves me time! I also really like that I am the one that processes the ACH payments each month. This makes my relationship with my parents much easier versus our old system where a 3rd party processed them making error resolution sometimes a nightmare.
This system gives me the flexibility to change the amount to reflect more accurately the amount owed as well as stopping payments easily when a family unenrolls from the program..

Cons

Creating certain reports, like a waiting list by age, can be tricky and took me some time to get set up. In a previous iteration of this software, pre V10, there was a labeled report already created that you just set date parameters of "waiting list" enrollment and voila, a waiting list was created for you. I also wish you could add a stand alone field to the client profile that designates a funding source for each client. It would help for enrollment and budgeting purposes. The only other draw back is the cost of the financial transactions, but those are inline with the rest of the retail industry. Just hard on the non-profit budget to spend money on convenience for the parents.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Lorraine M.

Top Notch

Used Daily for 6-12 months
Reviewed on 2019/08/06
Review Source: Capterra

We had constant issues with our families understanding their billing and the emails they were receiving. With ProCare everything is clear, concise and I am in control of what emails are going out which has helped tremendously. Summer is our busiest time as we run a summer camp and this year has been so much easier than last year. I refer to ProCare as the "Cadillac" of child care software and it has run smoothly from the first drive off of the showroom floor.

Pros

Ease of billing for the child care services for our 120+ students.

Cons

That's tough because I really like the system. One piece I won't use is Tuition Express as I find it far too expensive (I have worked around it to keep our accounts receivable in a pre-paid status and all payments done by ACH which keeps our expenses down.)

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Kimberly S.

Great software but needs some tweaking

Used Daily for 1+ year
Reviewed on 2019/08/02
Review Source: Capterra

As described above, it has many perks and we do appreciate the flexibility it has given our school. I would absolutely recommend it to other people. However, we switched from an older version of Child Care Manager and lost some basic functionality for an "upgraded" software. Those issue need to be addressed to make sure this software stays as competitive as it needs to.

Pros

It's easy to use and offers the components we need. Helped us be able to use credit cards for our families and offer online registration. Great for tracking staff hours, shot records, etc. I like that this service is cloud-based and be accessed off-site. Makes my job easier.

Cons

It's missing some common sense elements - such as allowing families to enroll and complete all data for younger siblings. We have to do it on paper and enter the information manually. It is also missing some niceties such as preprogrammed signatures on emails - when you send them many times a day, it gets frustrating having to type a 3-4 line title each time. These are just two examples, but there are many small, yet inconvenient issues like these. Seems like these types of things were overlooked and could be easily corrected. We have called customer service with numerous questions and for the items that were not offered, we explained the need for them. NO CHANGES HAVE BEEN IMPLEMENTED TO DATE. It's frustrating that customer feedback isn't a bigger priority.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Tiffani W.

It's a good product

Used Daily for 1+ year
Reviewed on 2019/08/01
Review Source: Capterra

When I call I typically get good customer service.

Pros

I like the ability to automate billing based on contracts that are setup...and reconciling payments to the accounts immediately upon payment.

Cons

- The interface for the desk product is very antiquated
- I'd prefer the option to print the 'application' for my files. Currently we still use a paper form and I type everything into Procare because all of the fields and information I need isn't available online. I want a completely online registration process.
- I want to capture student photos directly from procare using my laptop instead of having to import/upload photos
- I want an app to communicate with parents. I currently upload all my parents to Remind and use that technology to communicate with parents.
- I purchased a unit for parents to be able to sign the students in and we never got it to work properly so we are still doing a manual/paper sign in process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
User Recommendation
9/10
Based on 1145 reviews
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Procare Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money
Value for Money
4.5/5
Based on 1145 reviews
Compare value for money rating with alternatives

Procare Features

  • Attendance Tracking
  • Automatic Notifications
  • Data Import/Export

  • API
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Attendance Management
  • Calendar Management
  • Communication Management
  • Content Management
  • Course Authoring
  • Customizable Branding
  • Learning Management
  • Progress Reports
  • Progress Tracking
  • Records Management
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
Features
4.4/5
Based on 1145 reviews
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Additional information for Procare

Key features of Procare

  • Accounting management
  • Automatic notifications
  • Billing & invoicing
  • Child attendance records
  • Child history
  • Customizable reporting
  • Database support
  • Electronic Document Storage
  • Electronic payments
  • Email distribution
  • General ledger
  • Ledger Cards
  • Marketing management
  • Mobile integration
  • Payroll Import File
  • Payroll management
  • Reporting
  • Role based permissions
  • User access controls

Benefits

● Procare offers a centralized information source that integrates all the segments of child-care administration such as, family data management, family accounting, agency accounting, attendance tracker, employee data, and payroll management, among others.
● The solution offers a modular design that enables customers to purchase only those features that they require, instead of buying the complete package.
● Procare offers a tuition fee collection software “Tuition Express” that collects payments electronically and automatically, and the entries directly get reflected in the Procare Software.
● Procare offers integrated hardware products that help in managing employee and children check-in and check-out details, these include Procare 8” Touch, USB Biometric ID Pad, and Ticket printer, among others.
● The product offers reporting features with over 400 types of reporting templates across categories such as family data & accounting, attendance tracking, expense & ledger, and employee reporting, among others.

Procare FAQs

Below are some frequently asked questions for Procare.

Q. What type of pricing plans does Procare offer?

Procare offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Procare?

Procare offers the following features:

  • Accounting management
  • Automatic notifications
  • Billing & invoicing
  • Child attendance records
  • Child history
  • Customizable reporting
  • Database support
  • Electronic Document Storage
  • Electronic payments
  • Email distribution
  • General ledger
  • Ledger Cards
  • Marketing management
  • Mobile integration
  • Payroll Import File
  • Payroll management
  • Reporting
  • Role based permissions
  • User access controls

Q. Who are the typical users of Procare?

Procare has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Procare support?

Procare supports the following languages:

English

Q. What type of pricing plans does Procare offer?

Procare has the following pricing plans:

Subscription

Q. Does Procare support mobile devices?

We do not have any information about what devices Procare supports

Q. What other apps does Procare integrate with?

Procare integrates with the following applications:

ChildCareCRM, KidReports

Q. What level of support does Procare offer?

Procare offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials