Procare

Web-based childcare management system

4,6 /5 (1215 reviews) Write a Review!

Procare Overview

What is Procare?

Procare is a web-based childcare management software solution that offers customized modules for handling key functions of early education facilities. It acts as a centralized platform that integrates all the major functions of managing childcare facilities such as record-keeping and child care administration. The software caters to the needs of a diverse set of institutions including smaller day-care centers that operate out of a single location, to large child-care organizations that operate across multiple locations.

The product offers features such as childcare software security & database management that includes user groups & security, user monitoring, location names, and data access; family & child records that contains child registration, contacts, immunization schedules, enrollment history, and electronic document storage.

Procare's family accounting feature includes billing preview, automated billing, split billing, reporting, and audit trails. With agency accounting users can manage co-payments & agency fees and balance tracking; time & attendance tracking including cross family pickups, attendance based fees, and change logs; menus & meal counts that offer meal counts, menu’s, and copy meals; and employee records & time cards that includes scheduling, log sheets, and time-in / time-out facilities.

Procare also offers features such as budget expenses & financial reporting, data hosting, web designing & hosting, operations reports, and payroll management.

Some of Procare’s key customers include Learning Care Group, Childcare Network, Children of America, and Rainbow Child Care Centers, among others.

Procare Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

Procare Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Procare activity tracker page
Procare attendance tracker page
Procare bookkeeping & family accounting software page
Procare family data page displays family tree and primary details
Procare tution express payments processing page
Procare family data page displays family tree and primary details
Procare bookkeeping & family accounting software page
Procare tution express payments processing page
Procare activity tracker page
Procare attendance tracker page
Procare video Procare screenshot: Procare activity tracker page Procare screenshot: Procare attendance tracker page Procare screenshot: Procare bookkeeping & family accounting software page Procare screenshot: Procare family data page displays family tree and primary details Procare screenshot: Procare tution express payments processing page Procare screenshot: Procare family data page displays family tree and primary details Procare screenshot: Procare bookkeeping & family accounting software page Procare screenshot: Procare tution express payments processing page Procare screenshot: Procare activity tracker page Procare screenshot: Procare attendance tracker page

Procare Reviews

Procare Reviews

Overall rating
4,6
/
5
Excellent
856

Very good
289

Average
56

Poor
8

Terrible
6

Value for Money
4,5
Features
4,4
Ease of Use
4,3
Customer Support
4,7
94% recommended this app
Marlene R.

Great Software for Child Care Centers

We love this program. It provides us with one place to quickly find out so much information. Log-in and see total enrollment, enrollment by classes or ages. Tracks child information without searching through files or looking in multiple places. Tracks employee attendance and any other info you might want to add like: Date of Hire, schedules, vacation time accrued or used, etc. Many things a pre-programed, but you can personalize it yourself or request assistance from a fantastic customer service person. This makes my job so much easier, especially with continual changes to State Day Care Licensing regulations. You do have to enter each child's information when they enroll, but once and it's done. Can update any information with only a few clicks and everyone that you assign a role can see everything.


Kelly O.

We love Procare!

Overall I have a great experience! We have a large center with kids infant up to 13 years. We also are unique in that we use it for our swimming programs too. These range from 2 years old up to adults and the customer support to help us set this up was fantastic!


Lenka M.

Great information management and tuition software

We used to use several different Excel spreadsheets to record tuition paid, fundraiser income, before and after school program fees, etc. Issuing a year end receipt was a nightmare. Now it is done with one click of a button. Having an access to database program to keep a list of all of our current and alumni families is also very helpful.


Sherrie D.

Unfortunate investment of time and money

Overall I think the core and idea of procare is beneficial but ONLY if it works. Can't use a product if it is continually locking up.


Bailey V.

Procare in a nutshell

Overall I think it has great ideas but it needs to be more user friendly or "dumb proof" having to double click on certain things to view billing or data took a while to train other people.


Marlene R.
Industry: Consumer Services
Company size: 11-50 Employees

Great Software for Child Care Centers

Used Daily for 2+ years
Reviewed on 2019/07/23
Review Source: Capterra

We love this program. It provides us with one place to quickly find out so much information. Log-in and see total enrollment, enrollment by classes or ages. Tracks child information without searching through files or looking in multiple places. Tracks employee attendance and any other info you might want to add like: Date of Hire, schedules, vacation time accrued or used, etc. Many things a pre-programed, but you can personalize it yourself or request assistance from a fantastic customer service person. This makes my job so much easier, especially with continual changes to State Day Care Licensing regulations. You do have to enter each child's information when they enroll, but once and it's done. Can update any information with only a few clicks and everyone that you assign a role can see everything.

Pros

Simplicity of use. Saves paperwork. Can be used to create reports. Easily see everyone who is still in the building (children and staff members). Records many different types of information (attendance, immunizations, medicals, state required paperwork, Food Program info for the USDA CACFP, tuition fees, and other misc info.) You can program it to add user specific information such as allergies, restricted pick-up, authorized individuals for pick-up, etc. We even have a door unit that stores fingerprints of authorized individuals for pick-up and then allows the door to unlock for entry.

Cons

W e have had to replace the door unit after someone cracked the screen and someone just chipped the fingerprint reader which may need replaced (it is still working). This is the result of individual user misuse though and not an actual flaw of the program or hardware. There is an annual update fee, but it is well worth the cost for the time and paperwork it saves.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kelly O.
Industry: Education Management
Company size: 51-200 Employees

We love Procare!

Used Daily for 2+ years
Reviewed on 2020/03/24
Review Source: Capterra

Overall I have a great experience! We have a large center with kids infant up to 13 years. We also are unique in that we use it for our swimming programs too. These range from 2 years old up to adults and the customer support to help us set this up was fantastic!

Pros

Procare does a lot for our center! We also love how there are additional features you can add on. It is great for tracking families, payments, and even adding activities. Overall we have had good experiences with the customer support. We also love the cloud so we can access this anywhere! The customer support is usually great as well. The people are willing to help and teach you learn more about Procare's capabilities!

Cons

Procare does a lot but some of the features are a bit updated. The texting feature isn't great. It still uses phone emails to send these and we always have problems with it working correctly. The emails are also not great. It can't be customized, images can not be added unless it is an attachment and it can only come from one email administrator unless your company uses Outlook. I also feel like the customer support overall is great but sometimes, I get someone who doesn't seem to know what he is talking about. After a long wait, this can be very frustrating.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lenka M.
Industry: Education Management
Company size: 11-50 Employees

Great information management and tuition software

Used Daily for 2+ years
Reviewed on 2020/09/16
Review Source: Capterra

We used to use several different Excel spreadsheets to record tuition paid, fundraiser income, before and after school program fees, etc. Issuing a year end receipt was a nightmare. Now it is done with one click of a button. Having an access to database program to keep a list of all of our current and alumni families is also very helpful.

Pros

Ease of collecting tuition and printing reports, receipts for families. Being able to view past families and siblings is wonderful. All information in one place easily accessible and easy to make updates or corrections.

Cons

I wish custom reporting could be easier if any report needs to be manipulated after exporting to Excel there are too many extra fields and columns to easily work with the report.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sherrie D.
Industry: Primary/Secondary Education
Company size: 2-10 Employees

Unfortunate investment of time and money

Used Daily for 6-12 months
Reviewed on 2020/01/17
Review Source: Capterra

Overall I think the core and idea of procare is beneficial but ONLY if it works. Can't use a product if it is continually locking up.

Pros

This has a great foundation of ideas. Student check in/out, Employee check in/out, billings, time tracking, payroll, general ledger. Truly an all in one for a small preschool. Too good to be true for sure!

Cons

The cloud base software clearly has issues they can not fix. Our check in computers are constantly locking up since the last update in November 2019. After using the same computers and hardware for 5.5 months they ran an update and now problems. We manually key in employees and students often which is time consuming because the computers are locked up at the time parents are picking up or dropping off. Tech support is NONRESPONSIVE to emails and hold times are on average of 35-45 minutes when calling tech support. They said today it is because they are "swamped". That speaks volumes, that means their product ISN'T working. They have been "working on patches to fix this" but in the mean time they have used the excuse it was because I wasn't hard wired to the internet. After the expense of hiring someone to run the wire and hardwire all of the computers they still are locking up. Now Procare support wants me to replace the router because it maybe causing problems. Cutting my losses at this point. A lot of time invested in a software that locks up frequently through out the day.

Training is horrible and much of my experience has been self guided. They do have an extensive online resource which is very helpful but yet time consuming as you navigate which article you really need. When training is scheduled it has been late and limited to one function of the software. When asking about other functions you are directed to schedule training for that specifically.

Response from Procare Software

Sherrie - We're very sorry to hear about on-going issues with the check-in system at your preschool. This appears to be a unique situation and we will work with you individually to resolve it. It's true that January is typically the busiest month for technical support; it can be easier to reach us later in the day (after 2:00 p.m. Pacific) or to email a request to [email protected] As to training, we are happy to get you whatever help you may need. We will reach out soon to see how we can help.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Bailey V.
Industry: Education Management
Company size: 11-50 Employees

Procare in a nutshell

Used Daily for 6-12 months
Reviewed on 2020/07/19
Review Source: Capterra

Overall I think it has great ideas but it needs to be more user friendly or "dumb proof" having to double click on certain things to view billing or data took a while to train other people.

Pros

-you can generate tons of reports with data entered
-check in kiosk can make payments and check in and out.
-automated billing

Cons

-adding a child's schedule if its not 5 days is a lengthy process.
- always updating when moving kids to new classrooms
-features aren't user friendly.

Response from Procare Software

Hi Bailey - we're glad to hear you like the reports, check-in kiosk and automated billing. We will have one of our Training Specialists get in touch with you about moving children to new classrooms and setting up schedules, including how templates can be set for any number of days. Thank you so much for your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
9/10
Based on 1 215 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Procare Pricing

Procare Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money
Value for Money
4,5/5
Based on 1 215 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Procare Features

Procare Features

API
Activity Dashboard
Activity Tracking
Assessment Management
Attendance Management
Attendance Tracking
Automatic Notifications
Blended Learning
Calendar Management
Communication Management
Content Management
Course Authoring
Customizable Branding
Data Import/Export
Learning Management
Progress Reports
Progress Tracking
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,4/5
Based on 1 215 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Procare

Additional information for Procare

Key features of Procare

  • Accounting management
  • Automatic notifications
  • Billing & invoicing
  • Child attendance records
  • Child history
  • Customizable reporting
  • Database support
  • Electronic Document Storage
  • Electronic payments
  • Email distribution
  • General ledger
  • Ledger Cards
  • Marketing management
  • Mobile integration
  • Payroll Import File
  • Payroll management
  • Reporting
  • Role based permissions
  • User access controls

Benefits

● Procare offers a centralized information source that integrates all the segments of child-care administration such as, family data management, family accounting, agency accounting, attendance tracker, employee data, and payroll management, among others.
● The solution offers a modular design that enables customers to purchase only those features that they require, instead of buying the complete package.
● Procare offers a tuition fee collection software “Tuition Express” that collects payments electronically and automatically, and the entries directly get reflected in the Procare Software.
● Procare offers integrated hardware products that help in managing employee and children check-in and check-out details, these include Procare 8” Touch, USB Biometric ID Pad, and Ticket printer, among others.
● The product offers reporting features with over 400 types of reporting templates across categories such as family data & accounting, attendance tracking, expense & ledger, and employee reporting, among others.

Procare FAQs

Procare FAQs

Below are some frequently asked questions for Procare.

Q. What type of pricing plans does Procare offer?

Procare offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Procare?

Procare offers the following features:

  • Accounting management
  • Automatic notifications
  • Billing & invoicing
  • Child attendance records
  • Child history
  • Customizable reporting
  • Database support
  • Electronic Document Storage
  • Electronic payments
  • Email distribution
  • General ledger
  • Ledger Cards
  • Marketing management
  • Mobile integration
  • Payroll Import File
  • Payroll management
  • Reporting
  • Role based permissions
  • User access controls

Q. Who are the typical users of Procare?

Procare has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Procare support?

Procare supports the following languages:

English

Q. What type of pricing plans does Procare offer?

Procare has the following pricing plans:

Subscription

Q. Does Procare support mobile devices?

We do not have any information about what devices Procare supports

Q. What other apps does Procare integrate with?

Procare integrates with the following applications:

ChildCareCRM, Gusto, KidKare, KidReports, Tuition Express

Q. What level of support does Procare offer?

Procare offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials