About VictorOps

With VictorOps, on-call isnt a four-letter word. Our incident management software aligns log management, monitoring, chat tools, and more, for a single-pane-of-glass into system health. Using this IT and DevOps system data, we support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolutionand reduced downtime.

Key benefits of VictorOps

Alert Routing: Intelligently route actionable incidents to the right teams (using SMS, email, or phone) for real-time response.

Alert Parameters: Quiet alert noise by changing the state of alerts based on customizable parameters.

Alert Annotation: Reduce mean time to resolution (MTTR) by delivering alerts that include links to documentation from internal wikis, runbooks, graphs (from Boundary, Datatdog, etc.), or links to past retrospective reports.

Timeline: Gain clear situational awareness over all alerts coming off your system to track who has been notified and actions being taken for incident resolution.

Incident Pane: Pull additional support into the firefight with a filterable view of critical alarms that allows users to acknowledge or re-route alerts to one or more teams.

Chat: Ensure clear communication and collaboration with teams during the remediation process using VictorOps' native chat functionality or through integrations with third party providers such as Slack or HipChat.

Live Call Routing: Initiate a conference bridge and invite users with just a couple of clicks for synchronous incident communications.

Scheduling: Set up your on-call team rotations using standard, follow the sun, or custom scheduling options.

Reporting & Documentation: Continue to learn and adapt from each incident using detailed reporting tools for use in post mortem and retrospective reviews.

Enterprise Communication: Ensure appropriate business constituents are up to speed on outage communication via first party Statuspage.io integration.

Integrations: Get up and running quickly with the tools you already use with a rich collection of OOTB integration options or using the VictorOps API.

Native Mobile Support: Keep up to speed on incidents using native Android and iPhone applications.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

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Features

Total features of VictorOps: 22

  • @mentions
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Audit Trail
  • Automated Scheduling
  • Calendar Sync
  • Call Routing
  • Chat/Messaging
  • Collaboration Tools
  • Event Tracking
  • Incident Management
  • Incident Reporting
  • Issue Tracking
  • Knowledge Base Management
  • Mobile Alerts
  • Monitoring
  • Purchasing & Receiving
  • Real-time Updates
  • Scheduled / Automated Reports
  • Search/Filter
  • Wiki

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Reviews

Overall rating

4,6 /5
(29)
Value for Money
4,6/5
Features
4,3/5
Ease of Use
4,4/5
Customer Support
4,6/5

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Showing 5 reviews of 29
Jeremy W.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The perfect fit

Reviewed on 2016/05/20

When we went looking for an alerting solution, we wanted something that would make life easier for...

When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.

Pros

- Communication-centric design - great for team efforts
- Very responsive support and dev team
- Easy to set up, easy to use
- Lots of integrations available
- Contact details in the app makes reaching out to teammates easier in a crisis

Cons

- Some advanced/niche scheduling options are not currently possible
- Data on old alerts can be difficult or impossible to obtain, depending on age
- Reporting is a work in progress

Response from VictorOps

It's wonderful affirmation for us when we hear that VictorOps has been a positive driver in team efficiency and happiness! We're also continuing to advance our development efforts (our engineering team is also growing!), so keep an eye out for enhancements on reporting and scheduling!

Abdullah T.
Overall rating
  • Industry: Retail
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A really good product supported by a great team

Reviewed on 2020/10/28

VictorOps was the default on-call software for a couple of years for various teams in the...

VictorOps was the default on-call software for a couple of years for various teams in the organization. It works amazingly most of the time. Only issue that was faced was after Zabbix changed their alerting mechanism which somewhat broke the VictorOps. VictorOps team was quick to devise a solution using webhooks, which worked immediately. They however, took some time to figure out the ack-back solution for Zabbix 4.4, and had a bug which delayed the deployment. However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved. All in all, I have nice things to say about VictorOps.

Pros

- Easy to use and setup
- Alerting data can be customized (found this feature missing on other competing software)
- Ack-back feature (used Zabbix)
- Very good mobile app with notifications
- Alert snooze option which is a life saver.
- Alert routing works perfectly

Cons

- Duplicate alerts happen when alerts flap.
- Alerting data contains too much data (relevant information is usually found after scrolling)

Michael H.
Overall rating
  • Industry: Computer Software
  • Company size: 501-1 000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Plain Alerting

Reviewed on 2019/05/13

This is a really good tool to integrate into your tech stack if you need an alert filter, which you...

This is a really good tool to integrate into your tech stack if you need an alert filter, which you probably do. The down side is that it's very basic and routing alerts takes a degree of skill deploying regex or matching conditions. The cost point is very amicable for a decent filtering tool, but the tool itself has a lot of room for polish which could be a detriment to less technical departments.

Pros

The software does a good job of the basics. It seemed easy enough to give out to the whole team and we seem to get the needed functionality out of it. The reports are straightforward and easy to identify the problem areas. Integrations are via API so any noise generator that can make an HTTP POST in theory could be integrated.

Cons

5,000 total alerts per month maximum which may sound like a lot, but a growing enterprise company may find that total to be limiting. The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily. The mobile application works well, and again keep things organized, but underwhelms visually and doesn't captivate the user in any way.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Victory for on-call and alert escalation

Reviewed on 2020/09/23

For years we have had to manually manage our on call rotations throughout the organization. This...

For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult. VictorOps has allowed us to jump into the future of Outage Management! This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool!

Pros

VictorOps was easy to deploy, configure teams, and manage on-call rotations. There is a large list of integrations that allow for connections into all our required systems. Included with every integration is a link to their knowledge base. VictorOps is a must have tool for anyone looking to more effectively manage alert escalation and on-call rotations.

Cons

There are only two things i have come across that are lacking. First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks. This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.

Michael U.
Overall rating
  • Industry: Retail
  • Company size: 1 001-5 000 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

VictorOps

Reviewed on 2016/03/11

Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using...

Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using Pagerduty for on-call incident management. Our major goals and justifications for switching to VictorOps was onboarding our entire technology team onto one on-call solution as well increasing our major incident responsiveness. VictorOps was chosen over PagerDuty for it’s people-centric focus, feature capabilities and cost.

Pros

The transmogrifier has been an extremely useful tool for many of our teams. We've added playbook annotations to most of our alerts which has been a boon for our 24 by 7 support team. The Datadog integration has also shown VictorOps's savviness and people-centric approach to building a product. A Datadog VictorOps incident will send all of the pertinent information and graphs to an on-call users phone. The VictorOps mobile app can also be used as a platform to seamlessly chat with other users. We've also been encouraged by some of VictorOp's new features they have started to roll out. Their Statuspage.io integration has made many in our organization excited about the ability to have a one-stop-shop dashboard to communicate down-time incidents to a diverse group of users within our company. Their brand-new Control Calling feature (a feature that creates a conference call and pages users to join, penned "the new bat signal" by VictorOps) is also an intriguing feature that several of our teams have started to explore. Possibly our favorite aspect of working with VictorOps over PagerDuty is how responsive their team has been to both our support and development requests.

Cons

VictorOps is still lacking some of PagerDuty's clerical and reporting functionality; for example, we no longer have the ability to easily reference a specific incident in the past.

Response from VictorOps

Thanks for such a positive review! We see people make the switch from PagerDuty on a regular basis, not just because of our feature set, but because we also put our users first. It's great that you noticed that too. It's also good to note that if you capture each incident as a post-mortem report, you'll always be able to go back and reference it. However if you need a more specific way to reference past incidents, I would definitely suggest you drop our support team a line. They are constantly looking for ways to improve the product, and would love to hear your ideas.

Showing 5 reviews of 29 Read all reviews

VictorOps FAQs

Below are some frequently asked questions for VictorOps.

VictorOps offers the following pricing plans:

  • Starting from: US$9,00/month
  • Pricing model: Subscription
  • Free Trial: Available

https://victorops.com/pricing?utm_source=getapp&utm_medium=cpc

We do not have any information about VictorOps features

VictorOps has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

VictorOps supports the following languages:

English

VictorOps supports the following devices:

iPhone (Mobile), iPad (Mobile)

VictorOps integrates with the following applications:

AppDynamics, Boundary, Datadog, Google Voice, HipChat, Jira, LogicMonitor, Monitis, Nagios XI, Network Performance Monitor, New Relic One, Panopta, Pingdom, Raygun, Salesforce Sales Cloud, ServiceNow, Site24x7, Slack, Splunk Cloud, Sumo Logic, Zendesk

VictorOps offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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