VictorOps

IT & DevOps Incident Management

4,6 /5 (29 reviews) Write a Review!

VictorOps Overview

What is VictorOps?

With VictorOps, on-call isnt a four-letter word. Our incident management software aligns log management, monitoring, chat tools, and more, for a single-pane-of-glass into system health. Using this IT and DevOps system data, we support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolutionand reduced downtime.

VictorOps Overview

Pricing

Starting from
US$9,00/month

Pricing options

Free Trial
Subscription
Value for money

https://victorops.com/pricing?utm_source=getapp&utm_medium=cpc


VictorOps Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

VictorOps video VictorOps screenshot: VictorOps screenshot: VictorOps screenshot: VictorOps screenshot: VictorOps screenshot: VictorOps screenshot: VictorOps screenshot:

VictorOps Reviews

VictorOps Reviews

Overall rating
4,6
/
5
Excellent
18

Very good
10

Average
1

Poor
0

Terrible
0

Value for Money
4,6
Features
4,3
Ease of Use
4,4
Customer Support
4,6
97% recommended this app
Jeremy W.

The perfect fit

When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.


Abdullah T.

A really good product supported by a great team

VictorOps was the default on-call software for a couple of years for various teams in the organization. It works amazingly most of the time. Only issue that was faced was after Zabbix changed their alerting mechanism which somewhat broke the VictorOps. VictorOps team was quick to devise a solution using webhooks, which worked immediately. They however, took some time to figure out the ack-back solution for Zabbix 4.4, and had a bug which delayed the deployment. However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved. All in all, I have nice things to say about VictorOps.


Michael H.

Plain Alerting

This is a really good tool to integrate into your tech stack if you need an alert filter, which you probably do. The down side is that it's very basic and routing alerts takes a degree of skill deploying regex or matching conditions. The cost point is very amicable for a decent filtering tool, but the tool itself has a lot of room for polish which could be a detriment to less technical departments.


Verified Reviewer

Victory for on-call and alert escalation

For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult. VictorOps has allowed us to jump into the future of Outage Management! This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool!


Verified Reviewer

VictorOps: Now Brought to You By Splunk

Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support.


Jeremy W.
Industry: Computer Software
Company size: 201-500 Employees

The perfect fit

Reviewed on 2016/05/20
Review Source: GetApp

When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.

Pros

- Communication-centric design - great for team efforts
- Very responsive support and dev team
- Easy to set up, easy to use
- Lots of integrations available
- Contact details in the app makes reaching out to teammates easier in a crisis

Cons

- Some advanced/niche scheduling options are not currently possible
- Data on old alerts can be difficult or impossible to obtain, depending on age
- Reporting is a work in progress

Response from VictorOps

It's wonderful affirmation for us when we hear that VictorOps has been a positive driver in team efficiency and happiness! We're also continuing to advance our development efforts (our engineering team is also growing!), so keep an eye out for enhancements on reporting and scheduling!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Abdullah T.
Industry: Retail
Company size: 501-1 000 Employees

A really good product supported by a great team

Used Daily for 1+ year
Reviewed on 2020/10/28
Review Source: Capterra

VictorOps was the default on-call software for a couple of years for various teams in the organization. It works amazingly most of the time. Only issue that was faced was after Zabbix changed their alerting mechanism which somewhat broke the VictorOps. VictorOps team was quick to devise a solution using webhooks, which worked immediately. They however, took some time to figure out the ack-back solution for Zabbix 4.4, and had a bug which delayed the deployment. However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved. All in all, I have nice things to say about VictorOps.

Pros

- Easy to use and setup
- Alerting data can be customized (found this feature missing on other competing software)
- Ack-back feature (used Zabbix)
- Very good mobile app with notifications
- Alert snooze option which is a life saver.
- Alert routing works perfectly

Cons

- Duplicate alerts happen when alerts flap.
- Alerting data contains too much data (relevant information is usually found after scrolling)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Michael H.
Industry: Computer Software
Company size: 501-1 000 Employees

Plain Alerting

Used Monthly for 1-5 months
Reviewed on 2019/05/13
Review Source: Capterra

This is a really good tool to integrate into your tech stack if you need an alert filter, which you probably do. The down side is that it's very basic and routing alerts takes a degree of skill deploying regex or matching conditions. The cost point is very amicable for a decent filtering tool, but the tool itself has a lot of room for polish which could be a detriment to less technical departments.

Pros

The software does a good job of the basics. It seemed easy enough to give out to the whole team and we seem to get the needed functionality out of it. The reports are straightforward and easy to identify the problem areas. Integrations are via API so any noise generator that can make an HTTP POST in theory could be integrated.

Cons

5,000 total alerts per month maximum which may sound like a lot, but a growing enterprise company may find that total to be limiting. The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily. The mobile application works well, and again keep things organized, but underwhelms visually and doesn't captivate the user in any way.

Rating breakdown

Ease of Use

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Consumer Goods
Company size: 5 001-10 000 Employees

Victory for on-call and alert escalation

Used Daily for 1-5 months
Reviewed on 2020/09/23
Review Source: Capterra

For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult. VictorOps has allowed us to jump into the future of Outage Management! This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool!

Pros

VictorOps was easy to deploy, configure teams, and manage on-call rotations. There is a large list of integrations that allow for connections into all our required systems. Included with every integration is a link to their knowledge base. VictorOps is a must have tool for anyone looking to more effectively manage alert escalation and on-call rotations.

Cons

There are only two things i have come across that are lacking. First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks. This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Internet
Company size: 201-500 Employees

VictorOps: Now Brought to You By Splunk

Used Daily for 1-5 months
Reviewed on 2019/11/26
Review Source: Capterra

Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support.

Pros

Provides all of the necessary functionality for managing multiple teams of on-call professionals across an organization. App and Slack integration provide a feature-rich experience. override existing schedules, acknowledge or snooze alerts, see detailed history, and run reports.

Cons

Some features are buried in menus, and the calendar is a little hard to use at times. Some options require clicking a specific toggle icon instead of just the text.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8,1/10
Based on 29 user ratings
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VictorOps Pricing

VictorOps Pricing

Starting from
US$9,00/month
Free Trial
Subscription
Value for money

https://victorops.com/pricing?utm_source=getapp&utm_medium=cpc

https://victorops.com/pricing?utm_source=getapp&utm_medium=cpc

Value for Money
4,6/5
Based on 29 user ratings
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VictorOps Features

VictorOps Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,3/5
Based on 29 user ratings
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Categories

Additional information for VictorOps

Additional information for VictorOps

Key features of VictorOps

  • API
  • Activity dashboard
  • Alerts
  • Automated scheduling
  • Calendar sync with Google
  • Chat
  • Collaborative workspace
  • Dynamic workflow
  • Enterprise applications
  • Escalation management
  • Event tracking
  • Incident management
  • Issue tracking
  • Mobile alerts
  • Real time updates

Benefits

Alert Routing: Intelligently route actionable incidents to the right teams (using SMS, email, or phone) for real-time response.

Alert Parameters: Quiet alert noise by changing the state of alerts based on customizable parameters.

Alert Annotation: Reduce mean time to resolution (MTTR) by delivering alerts that include links to documentation from internal wikis, runbooks, graphs (from Boundary, Datatdog, etc.), or links to past retrospective reports.

Timeline: Gain clear situational awareness over all alerts coming off your system to track who has been notified and actions being taken for incident resolution.

Incident Pane: Pull additional support into the firefight with a filterable view of critical alarms that allows users to acknowledge or re-route alerts to one or more teams.

Chat: Ensure clear communication and collaboration with teams during the remediation process using VictorOps' native chat functionality or through integrations with third party providers such as Slack or HipChat.

Live Call Routing: Initiate a conference bridge and invite users with just a couple of clicks for synchronous incident communications.

Scheduling: Set up your on-call team rotations using standard, follow the sun, or custom scheduling options.

Reporting & Documentation: Continue to learn and adapt from each incident using detailed reporting tools for use in post mortem and retrospective reviews.

Enterprise Communication: Ensure appropriate business constituents are up to speed on outage communication via first party Statuspage.io integration.

Integrations: Get up and running quickly with the tools you already use with a rich collection of OOTB integration options or using the VictorOps API.

Native Mobile Support: Keep up to speed on incidents using native Android and iPhone applications.

VictorOps FAQs

VictorOps FAQs

Below are some frequently asked questions for VictorOps.

Q. What type of pricing plans does VictorOps offer?

VictorOps offers the following pricing plans:

Starting from: US$9,00/month

Pricing model: Subscription

Free Trial: Available

https://victorops.com/pricing?utm_source=getapp&utm_medium=cpc

Q. What are the main features of VictorOps?

VictorOps offers the following features:

  • API
  • Activity dashboard
  • Alerts
  • Automated scheduling
  • Calendar sync with Google
  • Chat
  • Collaborative workspace
  • Dynamic workflow
  • Enterprise applications
  • Escalation management
  • Event tracking
  • Incident management
  • Issue tracking
  • Mobile alerts
  • Real time updates

Q. Who are the typical users of VictorOps?

VictorOps has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does VictorOps support?

VictorOps supports the following languages:

English

Q. What type of pricing plans does VictorOps offer?

VictorOps has the following pricing plans:

Subscription

Q. Does VictorOps support mobile devices?

VictorOps supports the following devices:

Android, iPhone, iPad

Q. What other apps does VictorOps integrate with?

VictorOps integrates with the following applications:

Bugsnag, Dynatrace Ruxit, Hosted Graphite, Monitis, Raygun, Server Density, Statuspage, TrueSight Pulse, Uptime.com, Workato

Q. What level of support does VictorOps offer?

VictorOps offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials