VictorOps

VictorOps

IT & DevOps Incident Management

4.7/5 (24 reviews)

VictorOps Overview

With VictorOps, on-call isnt a four-letter word. Our incident management software aligns log management, monitoring, chat tools, and more, for a single-pane-of-glass into system health. Using this IT and DevOps system data, we support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolutionand reduced downtime.

Pricing

Starting from
$9/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

VictorOps Reviews

Overall rating
4.7/5
96% positive reviews
17
Excellent
6
Very good
1
Average
0
Poor
0
Terrible
Michael U.

VictorOps

Reviewed on 2016/03/11
Review Source

Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using Pagerduty for on-call incident management. Our major goals and justifications for switching to VictorOps was onboarding our entire technology team onto one on-call solution as well increasing our major incident responsiveness. VictorOps was chosen over PagerDuty for it’s people-centric focus, feature capabilities and cost.

Pros

The transmogrifier has been an extremely useful tool for many of our teams. We've added playbook annotations to most of our alerts which has been a boon for our 24 by 7 support team. The Datadog integration has also shown VictorOps's savviness and people-centric approach to building a product. A Datadog VictorOps incident will send all of the pertinent information and graphs to an on-call users phone. The VictorOps mobile app can also be used as a platform to seamlessly chat with other users. We've also been encouraged by some of VictorOp's new features they have started to roll out. Their Statuspage.io integration has made many in our organization excited about the ability to have a one-stop-shop dashboard to communicate down-time incidents to a diverse group of users within our company. Their brand-new Control Calling feature (a feature that creates a conference call and pages users to join, penned "the new bat signal" by VictorOps) is also an intriguing feature that several of our teams have started to explore. Possibly our favorite aspect of working with VictorOps over PagerDuty is how responsive their team has been to both our support and development requests.

Cons

VictorOps is still lacking some of PagerDuty's clerical and reporting functionality; for example, we no longer have the ability to easily reference a specific incident in the past.

Response from VictorOps

Thanks for such a positive review! We see people make the switch from PagerDuty on a regular basis, not just because of our feature set, but because we also put our users first. It's great that you noticed that too. It's also good to note that if you capture each incident as a post-mortem report, you'll always be able to go back and reference it. However if you need a more specific way to reference past incidents, I would definitely suggest you drop our support team a line. They are constantly looking for ways to improve the product, and would love to hear your ideas.

Rating breakdown

Value for Money
Ease of Use
Customer Support

optimally priced on-call software to ensure production fires are immediately acknowledged

Used Daily for 1+ year
Reviewed on 2019/05/06
Review Source: Capterra

We use VictorOps for real time incident reporting. This is integrated using scalyr and splunk and slack. So we get alerts on slack with clickable links from scalyr with the actual incident reports logged into victorops. the service is very reliable, and has never failed us once. I would recommend it without reservations to teams who rely heavily on cloud based systems where real time incident reporting is very important

Pros

works like clockwork, providing a smooth seamless experience. It is incredibly easy to assign on call schedules, and set up alerting. the details is provides about the incidents is very granular and helps provide much needed context. it is fairly inexpensive and integrates really well with several other softwares

Cons

This isn't a con but a good to have feature I should say. basically it is only as good as your configuration and your logging. victor ops on it's own won't detect new incidents based on past incidents. If certain configurations are off, then it would never receive data input from those points, and you would never be notified of potential incidents arising from the same without human intervention.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Jeremy W.

The perfect fit

Reviewed on 2016/05/20
Review Source

When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.

Pros

- Communication-centric design - great for team efforts
- Very responsive support and dev team
- Easy to set up, easy to use
- Lots of integrations available
- Contact details in the app makes reaching out to teammates easier in a crisis

Cons

- Some advanced/niche scheduling options are not currently possible
- Data on old alerts can be difficult or impossible to obtain, depending on age
- Reporting is a work in progress

Response from VictorOps

It's wonderful affirmation for us when we hear that VictorOps has been a positive driver in team efficiency and happiness! We're also continuing to advance our development efforts (our engineering team is also growing!), so keep an eye out for enhancements on reporting and scheduling!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ian N.

Add another member to your team with Victor Ops!!

Reviewed on 2016/03/03
Review Source

Using VictorOps is like adding another member to your team. By removing the cumbersome problem of over-active alerts, which can cause some serious team fatigue which we experienced prior to using victor ops, you have the ability to add a number of important options relative to the alerts you have created. With the Transmogrifier you can filter through irrelevant alerts with great ease, delivering only the critical alerts to your team. This is of course a process that involves tuning and can take some time. We use Nagios as one of our monitoring tools and the integration with victor ops was seamless. Allowing us to quickly adapt to the ever changing environment that makes up our infrastructure.

Pros

I am really looking forward to our increased use of the Transmogrifier and its ability to attach documentation to alerts on the fly. I can hardly wait until the next alert that rolls in, including a specific and detailed path to solving the problem that is currently alerting. With the Transmogrifier, this feature is only a few clicks away and I am speaking to our team on this on a regular basis in order to improve the team’s efficiency bringing newer folks up to speed faster. The mobile app interface is outstanding and is constantly improved based upon user feedback.

Cons

The only Con that I have discovered is the time it takes to weed through the alerts that you setup. The robustness of what alerts can be programmed in to be registered is an ongoing process as new systems get added.

Response from VictorOps

Wow - "I can hardly wait until the next alert rolls in." Thankfully, this means we're doing exactly what we set out to do: making our users' lives better. Thanks for such a wonderful review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Aaron A.

Awesome Way to manage On Call

Reviewed on 2016/03/03
Review Source

VictorOps has been used in our environment for over a year. This has been an invaluable tool to making sure our staff are aware of what's happening in the environment and pulling in alerts from a couple of different systems. The Transmorgrifier is my favorite feature that I cannot find anywhere else. We've completely transformed at least one custom alert so that our techs don't have to dig for relevant information, they can just find it right in front of them. The best non-replicable asset going, however, is the staff and the culture at VictorOps. They genuinely care about their customers and have even worked with us to develop an integration that we wanted to use in our environment.

Pros

Excellent On-call management and escalations, Transmorgrifier, Customer Service

Cons

Potentially, there could be more integrations, but there seem to be more products out there daily that want to send alerts. It is obvious that the dev staff is looking to include more integrations and are extremely responsive to their customer requests even assisting us with working on custom integrations.

Response from VictorOps

"Customers first" is our mantra here at VictorOps. That's exactly why we built the Transmogrifier, and why our tech team is always happy to offer personalized support.

Our dev team is always working on adding new integrations - so be sure to check in to see what's available!

Rating breakdown

Value for Money
Ease of Use
Customer Support

VictorOps Pricing

Starting from
$9/month
Pricing options
Free Trial
Subscription
Value for money

https://victorops.com/pricing?utm_source=getapp&utm_medium=cpc

VictorOps Features

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Monitoring

  • Access Control
  • Activity Tracking
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for VictorOps

Key features of VictorOps

  • API
  • Activity dashboard
  • Alerts
  • Automated scheduling
  • Calendar sync with Google
  • Chat
  • Collaborative workspace
  • Dynamic workflow
  • Enterprise applications
  • Escalation management
  • Event tracking
  • Incident management
  • Issue tracking
  • Mobile alerts
  • Real time updates

Benefits

Alert Routing: Intelligently route actionable incidents to the right teams (using SMS, email, or phone) for real-time response.

Alert Parameters: Quiet alert noise by changing the state of alerts based on customizable parameters.

Alert Annotation: Reduce mean time to resolution (MTTR) by delivering alerts that include links to documentation from internal wikis, runbooks, graphs (from Boundary, Datatdog, etc.), or links to past retrospective reports.

Timeline: Gain clear situational awareness over all alerts coming off your system to track who has been notified and actions being taken for incident resolution.

Incident Pane: Pull additional support into the firefight with a filterable view of critical alarms that allows users to acknowledge or re-route alerts to one or more teams.

Chat: Ensure clear communication and collaboration with teams during the remediation process using VictorOps' native chat functionality or through integrations with third party providers such as Slack or HipChat.

Live Call Routing: Initiate a conference bridge and invite users with just a couple of clicks for synchronous incident communications.

Scheduling: Set up your on-call team rotations using standard, follow the sun, or custom scheduling options.

Reporting & Documentation: Continue to learn and adapt from each incident using detailed reporting tools for use in post mortem and retrospective reviews.

Enterprise Communication: Ensure appropriate business constituents are up to speed on outage communication via first party Statuspage.io integration.

Integrations: Get up and running quickly with the tools you already use with a rich collection of OOTB integration options or using the VictorOps API.

Native Mobile Support: Keep up to speed on incidents using native Android and iPhone applications.

GetApp Analysis

Technology-enabled organizations can’t afford to wait until standard business hours to discover and address vital incidents. They need resolutions right away. VictorOps is a DevOps alerting, routing, and real-time incident management solution that decreases the time it takes resolve problems. The platform brings together IT, development, engineering, and systems administration departments with intelligent tools for efficiently resolving incidents from initial alert through to post-mortem analysis.

Designed to empower teams with the situational awareness to address incidents quickly and with complete confidence, VictorOps filters the “noise” of alerts to improve the lives of on-call technicians. The app provides support for both agile and DevOps development processes, allowing companies of all sizes to keep their focus on continuous innovation.

VictorOps Interface

What is VictorOps?

IT and DevOps teams are under more pressure now than ever before, as they play a key role in enabling companies to deliver on agile’s goal of providing software to customers. VictorOps is a real-time incident management platform that provides these teams with notifications when incidents occur. Most importantly, it gives teams the information and tools they need to resolve these problems in an efficient manner.

In addition to sending smarter alerts, VictorOps serves as a virtual environment where teams can prepare for, react to, and recover from technical incidents. Organizations benefit when teams are able to rapidly mobilize, as this allows for accelerated resolutions and decreased downtime. VictorOps improves the lives of on-call technicians by intelligently routing alerts to the right people, at the right time; thereby filtering the noise of unnecessary alarms. Streamlined communication, along with tools for collaboration, integration, automation, and measurement between software developers and operations teams, comes together within an elegant interface.

Configuring Integrations

VictorOps Main Features

Rules-Based Alert Delivery

VictorOps offers intelligent, rule-based alert delivery and escalation. When an alert is triggered, VictorOps uses the rules that an organization has created to determine what happens next. By default, critical alerts are turned into incidents, which starts off the unique “escalation policy” defined by the individual organization.

Depending on the rules you have set up, specific incidents may or may not require actual human intervention from someone in your organization. You may opt to have incidents created as “warnings,” which is a lesser alert. You can also leave certain rules “disabled” if you want to receive alerts for staging using a simple cURL command.

Alert Rules

Rich Alerts

Rich alerts are annotated alerts that have been setup to include links to specific technical documents that could be needed to resolve the challenge at hand. Using the Alert Rules feature, VictorOps users can elect to annotate alerts containing certain keywords with specific documentation, URL, note, or image link.

Use VictorOps’ Transmogrifier tool to find links to helpful documentation, graphs, and images in the context of your alerts. When an on-call team member responds to an alert, he or she will immediately find the resources needed to fix the problem at hand. This saves time and frustration during stressful periods.

Alert Annotations

Real-Time Team Collaboration

The VictorOps platform offers a number of ways for users to chat and communicate efficiently during periods of crisis. For example, @Mentions can be used to contact specific team members directly via push notifications. All communication that takes place in this manner is recorded and logged to the main timeline, which means it is visible to other users in the organization and it can be used for reporting.

VictorOps also gives you a way to participate in private chats. Private chats are not recorded or logged on the team timeline, and they cannot be used for reporting. Rather, they consist of one-on-one communication between users. You can send a private message to a colleague using the text bar at the bottom of the user view. No @-symbols are required when you send a private message.

VictorOps Timeline Chat View

Post-Mortem & Retrospective Reporting

Post-mortem (retrospective) reports are the single best way to learn from incidents. The Post-Mortem Report automates the process of retrospection to determine what, exactly, led to the resolution of an issue. Teams can effectively take snapshots of individual incidents, which is useful in the event that a similar situation occurs in the future.

Because all activities are tied to specific incidents—including all alerts, notifications, chats, and paging steps—you’re better able to learn from the past when you use VictorOps. You also have the ability to edit out pieces of the timeline that aren’t relevant or annotate the timeline with interesting points from notes that weren’t otherwise included. VictorOps’ reporting feature makes it easier to generate uptime reports, as well.

Reports Wizard

VictorOps Integrations

Out-of-the-box integrations are available for a continually growing list of 60+ applications, including integrations specific to the needs of the enterprise. The VictorOps API is also available for custom integrations.

VictorOps Pricing

VictorOps offers both Standard and Enterprise packages. Standard packages range from $29 to $34 per user, per month, billed annually. Enterprise packages range from $49 to $59 per user, per month, billed annually.

Discounts are available for education providers. Custom add-ons are also available.

VictorOps Bottom Line

  • Built to support modern DevOps and agile processes
  • Supports collaboration for teams to improve the incident remediation process
  • Captures data continuously during the incident management process
  • Available throughout the incident lifecycle to help solve problems, not just see problems
  • Improves the lives of on-call technicians by filtering the noise of alarms

VictorOps FAQs

Below are some frequently asked questions for VictorOps.

Q. What type of pricing plans does VictorOps offer?

VictorOps offers the following pricing plans:

Starting from: $9/month

Pricing model: Subscription

Free Trial: Available

https://victorops.com/pricing?utm_source=getapp&utm_medium=cpc

Q. What are the main features of VictorOps?

VictorOps offers the following features:

  • API
  • Activity dashboard
  • Alerts
  • Automated scheduling
  • Calendar sync with Google
  • Chat
  • Collaborative workspace
  • Dynamic workflow
  • Enterprise applications
  • Escalation management
  • Event tracking
  • Incident management
  • Issue tracking
  • Mobile alerts
  • Real time updates

Q. Who are the typical users of VictorOps?

VictorOps has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does VictorOps support?

VictorOps supports the following languages:

English

Q. What type of pricing plans does VictorOps offer?

VictorOps has the following pricing plans:

Subscription

Q. Does VictorOps support mobile devices?

VictorOps supports the following devices:

Android, iPhone, iPad

Q. What other apps does VictorOps integrate with?

VictorOps integrates with the following applications:

Bugsnag, Dynatrace Ruxit, HipChat, Hosted Graphite, Monitis, Raygun, Server Density, TrueSight Pulse, VividCortex, Workato

Q. What level of support does VictorOps offer?

VictorOps offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials