Universe
About Universe
We understand that creating a great event is no easy feat. We're here to help with our network of 6.3 M users and world-class products. We provide valuable insights to reach and engage more fans and ultimately sell more tickets.
Key benefits of Universe
• Simple setup in just a few minutes.
• Gather insights with custom checkout questions.
• Sell anywhere and maintain your branding.
• Visualize data in real time.
• Use data to inform important business decisions.
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Reviews
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- Industry: Events Services
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great DIY event ticketing solution with ability and resources to improve.
Reviewed on 2018/06/13
The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership...
The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.
Pros
The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.
Cons
The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love! But could use some updates that take our business model into consideration.
Reviewed on 2018/06/12
Pros
The price is one of the best on the market. It is visually appealing (helps with marketing). Ease of uploading new events.
Cons
We use universe to sell tickets to cooking classes over the spring & summer months. Therefore, we are hosting between 4 to 6 unique events per week. Back end navigation is getting better, but when dealing with a large amount of events, can still be cumbersome and time consuming.
Our customers have a hard time going through our list of classes on universe.com(we also upload the calendar to our webpage and create a print calendar of events to help with this): you cannot skip to a certain page in the list of events from the profile page; if you click on a class to learn more and want to go back to the list of events, you are taken back to the first listing and have to scroll through all the pages again (we can have up to 8 pages of events); there is no calendar option for quickly scanning the upcoming events; although we have created passes, we are often asked if it is possible to purchase a gift certificate code or option (that do not expire - like passes have to - to keep within Canadian law). A way to make a mass edit to all events - in the additional order message, or discount codes, for example - would be a huge time saver instead of having to go back and update each event individually one they are live.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not as good as the rest
Reviewed on 2018/02/01
If we could migrate all ticket buyers from this platform without disruption we would. So really...
If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.
Pros
It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)
Cons
The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
Today the entire website was down, all our ticket forms across our websites disappeared.
Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend
Response from Universe
Hey James,
Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers.
Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post?
Best,
Universe
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We love this software and would t be able to do what we do as effectively without it.
Reviewed on 2018/06/12
Pros
Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.
Cons
The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great ticketing system, easy day-of-event checkin
Reviewed on 2019/06/14
For the last 2 years I have run ticketing a very large food and wine tasting event which raises...
For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.
Pros
It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus.
The BoxOffice mobile app that's used for checkin is easy and slick. Particularly for the volunteer events I manage where I constantly have to onboard new checkin volunteers, it works great; adding new team members is a snap, and the actual checkin process is simple and self-explanatory.
Cons
I wish the in-app reporting capabilities were a little more granular.
Universe FAQs
Below are some frequently asked questions for Universe.Q. What type of pricing plans does Universe offer?
Universe offers the following pricing plans:
- Starting from: US$19.95/one-time
- Pricing model: Free Version
- Free Trial: Available
Free events are free. Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket. Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket. Pro: custom pricing plans available - contact Universe for more information.
Q. Who are the typical users of Universe?
Universe has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Universe support?
Universe supports the following languages:
Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese
Q. Does Universe support mobile devices?
Universe supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Universe integrate with?
Universe integrates with the following applications:
GoDaddy Website Builder, Google Analytics 360, Mailchimp, Marketo Engage, PayPal, Squarespace, Stripe, Weebly, Wix, WordPress, Zapier
Q. What level of support does Universe offer?
Universe offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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