Universe

Building memories and experiences that last a lifetime.

4,4 /5 (33 reviews) Write a Review!

Universe Overview

What is Universe?

We understand that creating a great event is no easy feat. We're here to help with our network of 6.3 M users and world-class products. We provide valuable insights to reach and engage more fans and ultimately sell more tickets.

Universe Overview

Pricing

Starting from
US$19,95/month

Pricing options

Free Trial
Free
Value for money

Free events are free.

Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket.

Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket.

Pro: custom pricing plans available - contact Universe for more information.


Universe Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English and 12 others, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Taiwanese, Thai

Media

Universe screenshot: Universe screenshot: Universe screenshot: Universe screenshot: Universe screenshot:

Universe Reviews

Universe Reviews

Overall rating
4,4
/
5
Excellent
19

Very good
12

Average
0

Poor
1

Terrible
1

Value for Money
4,3
Features
3,8
Ease of Use
4,4
Customer Support
4,6
94% recommended this app
Amy F.

We love this software and would t be able to do what we do as effectively without it.


Stefan M.

Great DIY event ticketing solution with ability and resources to improve.

The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.


James N.

Not as good as the rest

If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.


Marco C.

Great ticketing system, easy day-of-event checkin

For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.


Joanna W.

Customer service is great- super love the relational aspect.

Great customer service.


Amy F.
Industry: Civic & Social Organization
Company size: 51-200 Employees

We love this software and would t be able to do what we do as effectively without it.

Used Daily for 2+ years
Reviewed on 2018/06/12
Review Source: Capterra

Pros

Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.

Cons

The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Stefan M.
Industry: Events Services

Great DIY event ticketing solution with ability and resources to improve.

Used Daily for 6-12 months
Reviewed on 2018/06/13
Review Source: Capterra

The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.

Pros

The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.

Cons

The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

James N.

Not as good as the rest

Used Daily for 6-12 months
Reviewed on 2018/02/01
Review Source: Capterra

If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.

Pros

It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)

Cons

The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
Today the entire website was down, all our ticket forms across our websites disappeared.
Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend

Response from Universe

Hey James,

Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers.

Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post?

Best,
Universe

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Marco C.
Industry: Information Technology & Services
Company size: 10 000+ Employees

Great ticketing system, easy day-of-event checkin

Used Weekly for 1+ year
Reviewed on 2019/06/14
Review Source: Capterra

For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.

Pros

It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus.

The BoxOffice mobile app that's used for checkin is easy and slick. Particularly for the volunteer events I manage where I constantly have to onboard new checkin volunteers, it works great; adding new team members is a snap, and the actual checkin process is simple and self-explanatory.

Cons

I wish the in-app reporting capabilities were a little more granular.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joanna W.
Industry: Media Production

Customer service is great- super love the relational aspect.

Used Weekly for 1+ year
Reviewed on 2018/06/12
Review Source: Capterra

Great customer service.

Pros

I like how easy it is to embed on the website. I also love how easy it is to get in touch with people.

Cons

I think sometimes the ticketing UI, creating new tickets and such seems super confusing to navigate. Creating new tickets and locks, all of it is in places that doesn't come naturally to figure out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9,1/10
Based on 33 user ratings
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Universe Pricing

Universe Pricing

Starting from
US$19,95/month
Free Trial
Free
Value for money

Free events are free.

Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket.

Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket.

Pro: custom pricing plans available - contact Universe for more information.

Free events are free.

Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket.

Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket.

Pro: custom pricing plans available - contact Universe for more information.

Value for Money
4,3/5
Based on 33 user ratings
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Universe Features

Universe Features

API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
3,8/5
Based on 33 user ratings
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Categories

Additional information for Universe

Additional information for Universe

Key features of Universe

  • Attendee Management
  • Barcode Scanning
  • Coupons & Promo Codes
  • Credit Card Processing
  • Customer History
  • Email campaign
  • Generate report of sales
  • Incentives given for sharing events
  • Marketing conferences
  • On-Demand & Real-Time reports
  • Open API
  • Personalize social shares
  • Social deals
  • Social media campaigns
  • Social media, Email & Online campaigns
  • Ticketing management solution
  • Track events & campaigns
  • Users can create custom landing pages
  • Wordpress, Weebly

Benefits

• Simple setup in just a few minutes.
• Gather insights with custom checkout questions.
• Sell anywhere and maintain your branding.
• Visualize data in real time.
• Use data to inform important business decisions.

Universe FAQs

Universe FAQs

Below are some frequently asked questions for Universe.

Q. What type of pricing plans does Universe offer?

Universe offers the following pricing plans:

Starting from: US$19,95/month

Pricing model: Free

Free Trial: Not Available

Free events are free. Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket. Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket. Pro: custom pricing plans available - contact Universe for more information.

Q. What are the main features of Universe?

Universe offers the following features:

  • Attendee Management
  • Barcode Scanning
  • Coupons & Promo Codes
  • Credit Card Processing
  • Customer History
  • Email campaign
  • Generate report of sales
  • Incentives given for sharing events
  • Marketing conferences
  • On-Demand & Real-Time reports
  • Open API
  • Personalize social shares
  • Social deals
  • Social media campaigns
  • Social media, Email & Online campaigns
  • Ticketing management solution
  • Track events & campaigns
  • Users can create custom landing pages
  • Wordpress, Weebly

Q. Who are the typical users of Universe?

Universe has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Universe support?

Universe supports the following languages:

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Taiwanese, Thai

Q. What type of pricing plans does Universe offer?

Universe has the following pricing plans:

Free

Q. Does Universe support mobile devices?

Universe supports the following devices:

Android, iPhone, iPad

Q. What other apps does Universe integrate with?

Universe integrates with the following applications:

ActiveDEMAND, Boomset, Fomo, Formstack Documents, FreshBooks, GoDaddy, Informer, Mailchimp, Marketo Engage, Wordpress

Q. What level of support does Universe offer?

Universe offers the following support options:

Knowledge Base, Online Support, FAQs