About Universe

We understand that creating a great event is no easy feat. We're here to help with our network of 6.3 M users and world-class products. We provide valuable insights to reach and engage more fans and ultimately sell more tickets.

Pricing starting from:

US$19,95/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Universe

• Simple setup in just a few minutes.
• Gather insights with custom checkout questions.
• Sell anywhere and maintain your branding.
• Visualize data in real time.
• Use data to inform important business decisions.

Devices

Business size

S M L

Markets

Australia, Canada, United States

Supported Languages

Chinese, Danish, Dutch, English, French and 11 others, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese

Pricing starting from:

US$19,95/month

  • Free Trial
  • Free Version
  • Subscription

Images

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Universe screenshot: Universe screenshot: Universe screenshot: Universe screenshot: Universe screenshot:

Features

Total features of Universe: 32

  • API
  • Attendance Management
  • Barcode / Ticket Scanning
  • Campaign Analytics
  • Concessions Management
  • Credit Card Processing
  • Customer Data Management
  • Customer History
  • Customization
  • Email Tracking
  • Employee Management
  • Event Tracking
  • Kiosk Ticketing
  • Loyalty Program
  • Mobile Ticketing
  • Multi-Channel Marketing
  • Online Ticketing
  • Onsite Ticketing
  • Point of Sale (POS)
  • Print-at-Home
  • Progress Reports
  • Promotions Management
  • Real Time Data
  • Real Time Reporting
  • Reporting/Analytics
  • Season Tickets
  • Social Advertising
  • Social Promotion
  • Support Ticket Management
  • Third Party Integrations
  • Ticket Brokering
  • Website Management

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Reviews

Overall rating

4,4 /5
(33)
Value for Money
4,3/5
Features
3,8/5
Ease of Use
4,4/5
Customer Support
4,6/5

Already have Universe?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 33
Marco C.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great ticketing system, easy day-of-event checkin

Reviewed on 2019/06/14

For the last 2 years I have run ticketing a very large food and wine tasting event which raises...

For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.

Pros

It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus.

The BoxOffice mobile app that's used for checkin is easy and slick. Particularly for the volunteer events I manage where I constantly have to onboard new checkin volunteers, it works great; adding new team members is a snap, and the actual checkin process is simple and self-explanatory.

Cons

I wish the in-app reporting capabilities were a little more granular.

Stefan M.
Overall rating
  • Industry: Events Services
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great DIY event ticketing solution with ability and resources to improve.

Reviewed on 2018/06/13

The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership...

The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.

Pros

The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.

Cons

The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.

James N.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not as good as the rest

Reviewed on 2018/02/01

If we could migrate all ticket buyers from this platform without disruption we would. So really...

If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.

Pros

It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)

Cons

The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
Today the entire website was down, all our ticket forms across our websites disappeared.
Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend

Response from Universe

Hey James,

Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers.

Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post?

Best,
Universe

Amy F.
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We love this software and would t be able to do what we do as effectively without it.

Reviewed on 2018/06/12

Pros

Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.

Cons

The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.

Joanna W.
Overall rating
  • Industry: Media Production
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customer service is great- super love the relational aspect.

Reviewed on 2018/06/12

Great customer service.

Great customer service.

Pros

I like how easy it is to embed on the website. I also love how easy it is to get in touch with people.

Cons

I think sometimes the ticketing UI, creating new tickets and such seems super confusing to navigate. Creating new tickets and locks, all of it is in places that doesn't come naturally to figure out.

Showing 5 reviews of 33 Read all reviews

Universe FAQs

Below are some frequently asked questions for Universe.

Universe offers the following pricing plans:

  • Starting from: US$19,95/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Free events are free. Starter: Ticketed events are 2% of the ticket cost + $0.79 per ticket capped to $19.95 per ticket. Standard: Ticketed events are 2.5% of the ticket cost + $1.99 per ticket capped to $19.95 per ticket. Pro: custom pricing plans available - contact Universe for more information.

We do not have any information about Universe features

Universe has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Universe supports the following languages:

Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese

Universe supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Universe integrates with the following applications:

Attendify, GoDaddy Website Builder, Google Analytics, Mailchimp, Marketo Engage, PayPal, Squarespace, Stripe, Weebly, Wix, WordPress, Zapier

Universe offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Universe.