Intelligent sales call handling with native CRM integration
3.5/5 (6 reviews)Ringio is a CRM integrated calling platform designed to support sales teams and reps. Fitting seamlessly into Salesforce and Zoho environments, Ringio adds click-to call dialer functionality, optimized for speed and connection reliability – useful for blazing through lead lists and accelerating productivity. Aside from boosting outbound call volumes, inbound calls can also be more intelligently routed to raise lead conversion rates and improve a customer support experience. Link calls to pre-collected CRM-stored caller data to better acknowledge their needs, while diverting conversations to teams best skilled to assist. Set automated greetings, place callers in queues more efficiently and route to agents customers have spoken to previously.
Customer service teams can also raise and access shared notes, initiate group voicemail and receive pop-up alerts detailing past interaction histories. Analytics and reporting features can then be viewed to gain real-time insights into call performance, outcomes and general customer satisfaction levels. What’s more, Ringio assists with training initiatives to improve that data with automated call logging and recording features. Conversations can be reviewed live or in hindsight when monitoring and subsequently coaching reps on best practice techniques.
Besides native Open CTI integration with Salesforce and Zoho, Ringio will similarly reside within an existing phone system or replace it entirely. Use IP phone, desktop and mobile or combinations of all, with companion Ringio Mobile app for iOS and Android allowing instant smartphone access to office phone systems while on the move.
Pros
In 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that company 2 years ago with 50 plus employees and Ring.io saved us thousands of dollars, sometimes monthly. The API integration was extremely easy with our CRM and all calls were attached to the correct client contact files so we could check orders in case of a dispute. Given my experience with Ring.io in the past, when i started my new company and knew that I needed simple integration and high scalability I made to call to Sam. Now currently we are suing their SMS(text) system integrated with ZOHO CRM and it is a life saver for us. As we scale in 2019 we have set the foundation to take orders globally and manage the orders with Ring.io and our in house software. As a long time entrepreneur and someone with 20 years of technology, telephony and global networking experience, Ring.io is my choice.
Cons
I would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents.
Pros
We use Zoho as our CRM and this product is FULLY integrated with Zoho (no other software (zapier, etc) needed. My team can Power Dial through lead lists in Zoho, and we have workflows (set tasks, set appts, send emails) auto triggered based on each type of disposition, call recording, local number and free two-way texting (in beta). Customer support did an amazing job easily onboarding us, and conveying the features and benefits in an easy to understand way. And then, he setup our solution (both Zoho and Ring.io). Excellent experience.
Cons
The UI could be "prettier" with more colors and easy call to actions. However, it does the job just fine!!!
Pros
Great Ring Local feature that gives you a local area code when you call. Love the click to dial also
Cons
Sometimes calls drop, but its rare and to be expected
Pros
Local area codes and click to dial fuctionality for any #
Cons
you have to make a new call everytime instead of a session
Fix it or we’re leaving too.
Pros
Good features. Except...there’s no working phone app with all new phone iOS. Garbage advertising.
Cons
They won’t (we spoke to them) update the phone app so it would work on 64 bit. Why advertise having an App when you actually do not.
Essential plan: $29 per user, per month
Professional plan: $59 per user, per month
Complete plan: $89 per user, per month
Custom plan: On request
Free consultation available on request
Below are some frequently asked questions for Ringio.
Ringio offers the following pricing plans:
Starting from: US$30,00/month
Pricing model: Subscription
Free Trial: Available
Essential plan: $29 per user, per month
Professional plan: $59 per user, per month
Complete plan: $89 per user, per month
Custom plan: On request
Free consultation available on request
We do not have any information about Ringio features
Ringio has the following typical customers:
Large Enterprises, Mid Size Business
Ringio supports the following languages:
English
Ringio has the following pricing plans:
Subscription
Ringio supports the following devices:
iPhone
Ringio integrates with the following applications:
Salesforce Sales Cloud, Zoho CRM
Ringio offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support
Sam and his team are very responsive, fun to work with and overall superior at customer service.