Ringio

Intelligent sales call handling with native CRM integration

About Ringio

Ringio is a CRM integrated calling platform designed to support sales teams and reps. Fitting seamlessly into Salesforce and Zoho environments, Ringio adds click-to call dialer functionality, optimized for speed and connection reliability – useful for blazing through lead lists and accelerating productivity. Aside from boosting outbound call volumes, inbound calls can also be more intelligently routed to raise lead conversion rates and improve a customer support experience. Link calls to pre-collected CRM-stored caller data to better acknowledge their needs, while diverting conversations to teams best skilled to assist. Set automated greetings, place callers in queues more efficiently and route to agents customers have spoken to previously.

Customer service teams can also raise and access shared notes, initiate group voicemail and receive pop-up alerts detailing past interaction histories. Analytics and reporting features can then be viewed to gain real-time insights into call performance, outcomes and general customer satisfaction levels. What’s more, Ringio assists with training initiatives to improve that data with automated call logging and recording features. Conversations can be reviewed live or in hindsight when monitoring and subsequently coaching reps on best practice techniques.

Besides native Open CTI integration with Salesforce and Zoho, Ringio will similarly reside within an existing phone system or replace it entirely. Use IP phone, desktop and mobile or combinations of all, with companion Ringio Mobile app for iOS and Android allowing instant smartphone access to office phone systems while on the move.

Key benefits of Ringio

  • Accelerate sales by increasing the amount of team calls, enabling reps to blaze through lead lists with power dialing and improved connection rates.
  • Automate call logging and recording from within an existing CRM, customizing data collection to better analyze successful call conversion.
  • Listen in and monitor live calls when coaching reps on best practice, building up a library archive of notable calls for training reference.
  • View extensive analytics plotted via easy to interpret pie charts and bar graphs, offering real-time insights on call performance and outcomes.
  • Create new leads from calls, route calls instantly and manage call queues efficiently to provide satisfactory customer support experiences.
  • Ringio integrates natively with Salesforce to ease setup, add instant dialing, log call data and handle inbound/outbound calls more intelligently.
  • Zoho Click-to-Call integration allows Ringio to seamlessly connect sales reps to any lead, account or contact, logging calls with links to recordings.
  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Ringio desktop application showing My Calls and call alert dialog
    Ringio shown alongside Zoho CRM
    View 3 more
    Ringio video
    Ringio video Ringio video Ringio screenshot: Ringio desktop application showing My Calls and call alert dialog Ringio screenshot: Ringio shown alongside Zoho CRM

    Features

    Total features of Ringio: 31

    • API
    • Auto-Dialer
    • CRM
    • Call Center Management
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Transfer
    • Caller ID
    • Campaign Management
    • Charting
    • Contact Management
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customer History
    • IVR / Voice Recognition
    • Lead Management
    • Mobile Access
    • Monitoring
    • Open Database Design
    • Real Time Analytics
    • Real Time Reporting
    • Reporting/Analytics
    • Sales Management
    • Sales Trend Analysis
    • Telemarketing Management
    • Visual Analytics
    • VoIP
    • VoIP Connection
    • Voice Mail

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    Reviews

    Overall rating

    3,5 /5
    (6)
    Value for Money
    3,2/5
    Features
    4/5
    Ease of Use
    3,7/5
    Customer Support
    3,6/5

    Already have Ringio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 6
    Rod W.
    Overall rating
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Ring.io for our Call Center

    Reviewed on 2019/02/21

    [SENSITIVE CONTENT HIDDEN] and his team are very responsive, fun to work with and overall superior...

    [SENSITIVE CONTENT HIDDEN] and his team are very responsive, fun to work with and overall superior at customer service.

    Pros

    In 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that company 2 years ago with 50 plus employees and Ring.io saved us thousands of dollars, sometimes monthly. The API integration was extremely easy with our CRM and all calls were attached to the correct client contact files so we could check orders in case of a dispute. Given my experience with Ring.io in the past, when i started my new company and knew that I needed simple integration and high scalability I made to call to [SENSITIVE CONTENT HIDDEN]. Now currently we are suing their SMS(text) system integrated with ZOHO CRM and it is a life saver for us. As we scale in 2019 we have set the foundation to take orders globally and manage the orders with Ring.io and our in house software. As a long time entrepreneur and someone with 20 years of technology, telephony and global networking experience, Ring.io is my choice.

    Cons

    I would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents.

    Eric L.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great for Local Presence

    Reviewed on 2019/06/27

    Pros

    Great Ring Local feature that gives you a local area code when you call. Love the click to dial also

    Cons

    Sometimes calls drop, but its rare and to be expected

    Joe B.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    There is no phone app

    Reviewed on 2018/02/23

    Fix it or we’re leaving too.

    Fix it or we’re leaving too.

    Pros

    Good features. Except...there’s no working phone app with all new phone iOS. Garbage advertising.

    Cons

    They won’t (we spoke to them) update the phone app so it would work on 64 bit. Why advertise having an App when you actually do not.

    Brian B.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Onboarding was seamless!

    Reviewed on 2018/11/16

    Pros

    We use Zoho as our CRM and this product is FULLY integrated with Zoho (no other software (zapier, etc) needed. My team can Power Dial through lead lists in Zoho, and we have workflows (set tasks, set appts, send emails) auto triggered based on each type of disposition, call recording, local number and free two-way texting (in beta). Customer support did an amazing job easily onboarding us, and conveying the features and benefits in an easy to understand way. And then, he setup our solution (both Zoho and Ring.io). Excellent experience.

    Cons

    The UI could be "prettier" with more colors and easy call to actions. However, it does the job just fine!!!

    Dominic B.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Click to dial from SFDC

    Reviewed on 2019/06/28

    Pros

    Local area codes and click to dial fuctionality for any #

    Cons

    you have to make a new call everytime instead of a session

    Showing 5 reviews of 6 Read all reviews

    Ringio FAQs

    Below are some frequently asked questions for Ringio.

    Ringio offers the following pricing plans:

    • Starting from:
    • Free Trial: Available

    Essential plan: $29 per user, per month Professional plan: $59 per user, per month Complete plan: $89 per user, per month Custom plan: On request Free consultation available on request

    We do not have any information about Ringio features

    Ringio has the following typical customers:

    51-200, 201-500, 501-1 000, 1 001+

    Ringio supports the following languages:

    English

    Ringio supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Ringio integrates with the following applications:

    Salesforce Sales Cloud, Zoho CRM

    Ringio offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Ringio.