Vendini TicketAgent

Integrated cloud-based ticketing solution for box offices

4,5 /5 (72 reviews) Write a Review!

Vendini TicketAgent Overview

What is Vendini TicketAgent?

TicketAgent is a box office ticketing solution, integrating seamlessly within Vendini’s suite of live event management tools. Based around a cloud-based login and intuitive dashboard, TicketAgent can be quickly deployed across multiple workstations and mobile devices. Centralized data storage keeps all users up-to-date while ensuring sensitive patron information is backed up and stored safely. Sales are processed seamlessly alongside online bookings thanks to integration with Vendini TicketLine, enabling staff of all training levels to easily monitor current booking activity and provide a more informed level of customer support. Produce detailed financial reports within a matter of clicks and get instant access to purchase histories and contact profiles.

By streamlining box office payments, TicketAgent also makes legacy systems redundant while introducing new hardware options for extended features. Integrated credit card processing features meeting strict compliance to level 1 PCI DSS certification removes any dependence on additional credit card machines and phone lines. In addition, full ticketing capabilities are liberated from the office with the free TicketAgent app for iOS devices. From iPhone or iPad, event staff can provide mobile support augmented by accessories for swiping cards and performing wireless or tethered scanning. View available seats from intuitive graphical charts, email receipts to patrons paying on the door and log admittance on the fly. Vendini also offers options for thermal printers, professional custom paper stock and specialty mailing envelopes for the publishing and distribution of physical tickets.

Vendini TicketAgent Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

30-day Free Trial
(Pricing based on custom quote)


Vendini TicketAgent Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Vendini TicketAgent add card screen
Vendini TicketAgent order complete
Vendini TicketAgent select event on iOS app for iPhone
Vendini TicketAgent select event screen
Vendini TicketAgent video Vendini TicketAgent video Vendini TicketAgent video Vendini TicketAgent screenshot: Vendini TicketAgent add card screen Vendini TicketAgent screenshot: Vendini TicketAgent order complete Vendini TicketAgent screenshot: Vendini TicketAgent select event on iOS app for iPhone Vendini TicketAgent screenshot: Vendini TicketAgent select event screen

Vendini TicketAgent Reviews

Vendini TicketAgent Reviews

Overall rating
4,5
/
5
Excellent
47

Very good
19

Average
3

Poor
0

Terrible
3

Value for Money
4,5
Features
4,3
Ease of Use
4,6
Customer Support
4,7
92% recommended this app
Andrew M.

Easy event set up with the ability to sell tickets without worry and to work on other projects.


Tad F.

A Wonderful Experience with a Wonderful Software

Vendini has been so wonderful to us over the past three and a half years. We have experienced a lot of growth and they made some of that possible. And when we needed to renegotiate things because of our growth, they were more than willing to do so. They really care about making the users feel comfortable with the software and providing us with some fantastic customer service when necessary.


Emily S.

Vendini is a simple ticketing solution

I had worked with Vendini for two years prior to switching to another system. Vendini was fairly simple to use for the customers on the front end, but it became overly complex on the back end due to certain errors in reports and inability to override certain capabilities.

From the front end, Vendini was attractive and easy to use for our patrons. From finding the event, to choosing seats and paying--it created an easy functional flow for patrons to follow. The only major issue was that the donation feature on the payment page. It confused patrons (a handful of times) and lead them to believe they were to input their total instead of the total auto populating. These patrons entered their total amount in the donation field, and ended up paying for the event twice.

The back end of Vendini gave me a lot of issues. Granted, it's been about 2 years since I have used this system, so I'm sure improvements have been made. The building of an event was fairly simple, and if you needed to make changes once an event was live you could do that easily. My biggest qualm with Vendini was the financial reporting. No two reports that populated in the system matched, and it made reconciliation a painful experience. The way the reports broke down fees and discounts, made it difficult to reconcile with traveling entertainment companies who would need financial reporting at the completion of their concert. The reports that did not deal with money did match, and were useful. When I would try and contact customer service, they would send me to voicemail, and return my calls after hours (due to a time difference).

All in all, if you are not dealing with financial reporting, then Vendini is an easy to use and accesible to online patrons. I am confident that they have improved the system since my last use.


Verified Reviewer

I have used Vendini for two years as an online ticketing system for events.


Jeremy A.

Vendini is the ideal box office and integrated website solution for our organization.


Andrew M.

Easy event set up with the ability to sell tickets without worry and to work on other projects.

Used Daily for 2+ years
Reviewed on 2018/01/11
Review Source: Capterra

Pros

The best part of this software is that it is cloud-based, easy to navigate and setup, they give you template/dimensions for graphics, and the sales interface is easy for anyone in the office to grasp. By the time someone has typed a donation letter, I've already processed payment and printed the tickets. It is, hands down, the best ticket system for managing not only the ticket sales, but the relationship with the customer. Yeah, I could do a one-time ticket sale with EventBrite or BrownPaper Tickets (whatever they're called), but I don't have a long running capture of deep customer spending and attendance history.

Cons

The only thing that we ran up against was that pew style seating is hard to section off in the software and, inevitably, it was easier to create general "rooms" for reserved sections rather than using the seating chart for a church sanctuary. It's wonderful for theater seating!

Response from Vendini

Andrew, thanks for sharing your thoughts and insights here. We're happy to hear that the system is easy to use and has been a good fit for you folks at Episcopal Church of the Ascension.

We feel lucky to partner with you and are grateful you're a part of the Vendini family.

Cheers,
The Vendini Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Tad F.
Industry: Performing Arts
Company size: 2-10 Employees

A Wonderful Experience with a Wonderful Software

Used Daily for 2+ years
Reviewed on 2019/08/29
Review Source: Capterra

Vendini has been so wonderful to us over the past three and a half years. We have experienced a lot of growth and they made some of that possible. And when we needed to renegotiate things because of our growth, they were more than willing to do so. They really care about making the users feel comfortable with the software and providing us with some fantastic customer service when necessary.

Pros

The ease of use for all the employees at my company is the top feature for me. Whether we are on the marketing side, fundraising, or just trying to sell tickets, Vendini makes the service very accessible and customizable to us and our needs. Also, their customer service is always very good about making sure we are using their service fully and feel comfortable with all of their features.

Cons

Sometimes certain issues take a while to get resolved within the software. Most things they are great about fixing as soon as I tell them, but there are an issue or two that have yet to be resolved. Also, the amount that gets taken out from donation transactions can get a little high for us as a non-profit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Emily S.
Industry: Fine Art
Company size: 11-50 Employees

Vendini is a simple ticketing solution

Used Daily for 1+ year
Reviewed on 2016/10/03
Review Source: Capterra

I had worked with Vendini for two years prior to switching to another system. Vendini was fairly simple to use for the customers on the front end, but it became overly complex on the back end due to certain errors in reports and inability to override certain capabilities.

From the front end, Vendini was attractive and easy to use for our patrons. From finding the event, to choosing seats and paying--it created an easy functional flow for patrons to follow. The only major issue was that the donation feature on the payment page. It confused patrons (a handful of times) and lead them to believe they were to input their total instead of the total auto populating. These patrons entered their total amount in the donation field, and ended up paying for the event twice.

The back end of Vendini gave me a lot of issues. Granted, it's been about 2 years since I have used this system, so I'm sure improvements have been made. The building of an event was fairly simple, and if you needed to make changes once an event was live you could do that easily. My biggest qualm with Vendini was the financial reporting. No two reports that populated in the system matched, and it made reconciliation a painful experience. The way the reports broke down fees and discounts, made it difficult to reconcile with traveling entertainment companies who would need financial reporting at the completion of their concert. The reports that did not deal with money did match, and were useful. When I would try and contact customer service, they would send me to voicemail, and return my calls after hours (due to a time difference).

All in all, if you are not dealing with financial reporting, then Vendini is an easy to use and accesible to online patrons. I am confident that they have improved the system since my last use.

Pros

It's easy to navigate front end. The patrons rarely had trouble purchasing tickets.

Cons

The financial reporting that did not match.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Higher Education
Company size: 201-500 Employees

I have used Vendini for two years as an online ticketing system for events.

Used Daily for 2+ years
Reviewed on 2018/04/03
Review Source: Capterra

Pros

Vendini offers several options to enhance your experience when selling tickets for an event or show. You are able to use your website and logo as well as the logo of the band or event you are selling tickets for. My favorite option is the ability to add a donation to individual's purchases. I worked with a Foundation that was raising funds for scholarships. Being able to add an additional donation button gave me the opportunity to earn additional funds for my Foundation. In addition, I loved the marketing portion. To be able to send an email to patrons through vendini instead of constant contact was super easy.

Cons

The function that I liked the least was that you are limited to character usage and design when it comes to marketing your events. Sometimes the buttons are difficult to use and change when trying to make the email blasts more appealing.

Response from Vendini

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeremy A.
Industry: Defense & Space

Vendini is the ideal box office and integrated website solution for our organization.

Used Daily for 1+ year
Reviewed on 2018/03/02
Review Source: Capterra

Pros

The integration with the website and online box office is one of the best features of Vendini. The box office software and apps are extremely easy to use have worked flawlessly with not lag or interruption. Our ticket sales have increased significantly since using Vendini, and season ticket subscribers increased from 10 to 45 in one year. Our fundraising has increased too as patrons easily add tip jar donations to each ticket purchase. Vendini customer service is outstanding - every person I have ever spoken with, email, or chatted with is polite, responsive, and knowledgeable. The additional features of credit card processing, equipment rental, patron database, email marketing, and more, Vendini is truly and all-in-one solution that we highly recommend.

Cons

Apps are not compatible with Android devices; and inability to sell gift cards while using Vendini credit card processing. But honestly, there isn't much NOT to like.

Response from Vendini

Hello Jeremy,

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
9,1/10
Based on 72 user ratings
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Vendini TicketAgent Pricing

Vendini TicketAgent Pricing

Starting from
N/A
Free Trial
Value for money

30-day Free Trial
(Pricing based on custom quote)

30-day Free Trial
(Pricing based on custom quote)

Value for Money
4,5/5
Based on 72 user ratings
Compare value for money rating with alternatives
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Vendini TicketAgent Features

Vendini TicketAgent Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,3/5
Based on 72 user ratings
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Categories

Additional information for Vendini TicketAgent

Additional information for Vendini TicketAgent

Benefits

  • Vendini TicketAgent is cloud-based, centralizing up-to-date information and orders from one database – scalable across multiple systems and devices.
  • With minimal training, empower box office staff to sell tickets and VIP hospitality packages, while accepting membership signups and donations.
  • Sales are synced seamlessly with web-based bookings and sister solution Vendini TicketLine, tying together activity monitoring, reporting and purchase history querying.
  • Process box office payments securely with level 1 PCI DSS (Payment Card Industry Data Security Standard) certification.
  • Sell tickets on the door and check patrons in with a number of integrated hardware accessories available including card readers, scanners and thermal ticket printers.
  • Vendini TicketAgent for iOS enables lobby staff and ushers to check seating charts, take payments, issue receipts and process admittance.
  • Combines seamlessly with Vendini’s full suite of solutions, extending functionality to encompass email/social marketing and event logistics.
  • Vendini TicketAgent FAQs

    Vendini TicketAgent FAQs

    Below are some frequently asked questions for Vendini TicketAgent.

    Q. What type of pricing plans does Vendini TicketAgent offer?

    Vendini TicketAgent offers the following pricing plans:

    Free Trial: Available

    30-day Free Trial (Pricing based on custom quote)

    Q. What are the main features of Vendini TicketAgent?

    We do not have any information about Vendini TicketAgent features

    Q. Who are the typical users of Vendini TicketAgent?

    Vendini TicketAgent has the following typical customers:

    Small Business, Public Administrations, Mid Size Business

    Q. What languages does Vendini TicketAgent support?

    Vendini TicketAgent supports the following languages:

    English

    Q. What type of pricing plans does Vendini TicketAgent offer?

    We do not have any information about what Vendini TicketAgent pricing plans

    Q. Does Vendini TicketAgent support mobile devices?

    Vendini TicketAgent supports the following devices:

    iPhone, iPad

    Q. What other apps does Vendini TicketAgent integrate with?

    We do not have any information about what integrations Vendini TicketAgent has

    Q. What level of support does Vendini TicketAgent offer?

    Vendini TicketAgent offers the following support options:

    Online Support, Phone Support