PaySubsOnline

PaySubsOnline

Web based membership management software for SMBs

4.1/5 (16 reviews)

PaySubsOnline Overview

PaySubsOnline.com is a web based solution that allows organizations to manage members, raise funds and make online payments. It allows users to increase member retention and improve payment collection rates. It is specifically built for the needs of small and mid-sized businesses. Some of its customers include English Chess Federation, Edinburgh Athletic Club, Thames Turbo Triathlon Club, Surbiton Hockey Club, Sotonia Cycling Club and Hylands Tennis Club.

Paysubsonline.com is designed primarily for clubs and sports academies. It manages all aspects of membership management including new registration, renewal management, pay management, event scheduling and fundraising. The other features of the solution are building online forms, online registration, grants role based permissions, payment tracking, reporting and auditing. The solution is compatible with various browsers available across devices such as desktop, mobile and tablets.

PaySubsOnline.com integrates with PayPal for card payments and PayPal transfers and GoCardless for Direct Debit payments.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom

Supported Languages

English

PaySubsOnline Reviews

Overall rating
4.1/5
81% positive reviews
7
Excellent
6
Very good
1
Average
1
Poor
1
Terrible
Sarah S.

Good idea but poorly executed

Used Daily for 1-5 months
Reviewed on 2017/11/15
Review Source: SoftwareAdvice

Our dance school has now gone into liquidation. I believe some of this is down to the problems we had with paysubs. I would strongly recommend finding an alternative to your organisational needs.

Pros

We chose this software because it could be adapted to fit in with how we already ran our organisation. Most class management software is very unflexible, but this gave us the choice to fully customise the customer experience.

Cons

When I first contacted paysubs about their software I was told that it could do pretty much everything, that it would be a substitute for mailchimp, accounting software and that it could create landing pages for my events. All of this was sold to me as being 'free'. Apparently what they meant was that I should charge my customers what extra to cover it. We were quite a long way through the set up process when I realised this was all untrue. I complained and they denied they said it! We were so far in and had promised our customers we were moving to a new better system so decided to continue. As quite a tech junkie, always making use of the latest online software, I've never had a problem turning my hand to anything. Paysubs was different. They said they were going to set it up for me, but after a while it became apparent that they didn't have any sort of grasp on how our business ran and how things needed to be set up. The person who was assigned to help had terrible communication skills. Sometimes writing whole paragraphs without a single punctuation mark. Making it very difficult for us to understand what on earth she was saying. In the end I took on the task of setting it up myself with the help of my team. It took up a lot of our time for several months meaning we lost focus on other more important things. It wasn't at all intuitive to use so we had to spend ages fiddling about trying to work out how things work. The help menu wasn't much help and although our contact at paysubs was quick to respond she wasn't able to give us the answers we needed without many confusing emails going back and forth.

Response from Jake

Hi Sarah,

We’re sorry you feel this way about your time with us, but we have to say, we disagree with a lot of what you’ve said.

It is true that we are a free software as we don’t charge for initial purchase – we do, however, have a transaction fee of between 2.95%-3.95% which (when compared to other businesses who do this, such as eBay, who charge 8% and up) we think is reasonable. It’s also clearly shown on our website under ‘Pricing’, in our terms and conditions, and we also told you on the phone, so it was no secret as you’ve wrongly implied.

Regarding your dissatisfaction with our communication, we also have to disagree. We apologise if you found it hard to understand our email communication, but we also have free phone support from 9am-5:30pm, Monday to Friday. Alternatively, we also offer dedicated one-to-one screen shares where we walk you through how to do things with our software which you took advantage of many times and we have record of.

Either way, we’re sorry you feel this way and wish you the best with resolving your liquidation.”

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer

Great client based software

Used Daily for 1+ year
Reviewed on 2018/01/25
Review Source: Capterra

Pros

The software has helped our facility manage memberships, events, and payments thoroughly and efficiently. I especially appreciate the flexibility in customizing almost every feature to fit our needs.

Cons

It was a bit hard to train others how to use the software but we eventually got the hang of it and enjoy using it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brian M.

Running Club membership

Reviewed on 2015/06/09
Review Source: Capterra

The time I have saved using Pay Subs has been very considerable, no longer is there a need to produce hundreds of renewal letters each year which all needed to be stuffed into envelopes and posted. The overall cost to the club has not been great as the Pay Subs fees are offset by the reduction in mailing and printing costs.
The ability to put out email messages to the membership is also an asset.
We now only use the online system for accepting new members and only a very small minority have a problem signing up. The sequence for adding date of birth has stumped a few, but it has not caused a significant problem.
I would not even consider the option of going back to our previous method of dealing with membership matters as the Pay Subs system suit our needs perfectly.

Rating breakdown

Ease of Use
Customer Support

Mirza muhammad I.

Save your Administration Time

Used Other for 1+ year
Reviewed on 2018/07/21
Review Source: SoftwareAdvice

Overall performance is good.

Pros

It gives us the fully customised and very flexible solution for payments and manage memberships. It fits our overall needs.

Cons

It is difficult to train others. It’s costly as compared to the features. Customer support is not good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
John P.

good features, a bit hard to see what it's doing, a bit buggy and support not brilliant

Used Daily for 6-12 months
Reviewed on 2017/09/25
Review Source: SoftwareAdvice

Information that I can extract and present does not satisfy other members of our committee. We will be looking for a new system next season in all liklihood

Pros

It has good features. Worked easily with direct debits and GoCardless, it is collection 90% of our subs due.

Cons

Support when frequent problems arise. Its not cheap and needs to be much more effective to make it worthwhile in the long term. Not much support in chasing up outstanding subs. One or two bugs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

PaySubsOnline Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Access to PaySubsOnline.com is free for organisations with under 2,000 members.

Transaction fees are charged each time a member pays online.

 Transaction Value $16 and under: 3.95 % + $0.33
 Transaction Value Over $16: 3.95 % + $0.80

PaySubsOnline Features

  • API
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Reminders

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Customizable Branding
  • Customizable Templates
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for PaySubsOnline

Key features of PaySubsOnline

  • Accept online registrations
  • Attendance management
  • Automated scheduling
  • Automatic Updates
  • Automatic renewals
  • Billing & invoicing
  • Build online forms
  • Class scheduling
  • Client database
  • Create and organize members in to groups
  • Create and organize members in to groups
  • Create custom fields
  • Create membership records
  • Create membership records
  • Credit card integration
  • Credit card processing
  • Customizable reporting
  • Drag and drop membership card builder
  • Email marketing
  • Event scheduling
  • Export members information
  • Export reports
  • Give access to specific groups
  • Import
  • Multiple user accounts
  • PCI DSS compliance
  • POS integration
  • Permission access to tools and data
  • Reporting
  • Reporting
  • Request online payment for membership
  • Request payment for membership
  • Send automatic payment reminders
  • Send individual and group emails
  • Switch to member login
  • Website integrations

Benefits

• PaySubsOnline is a web based solution available on ‘pay-per-transaction’ model and does not require huge upfront investment.
• With PaySubsOnline, Members can directly update their information so that admin does not have to do additional task.
• New members can register online and their information gets automatically saved into central database.
• The member portal provides a one stop point for all information related to members including their profile, payment history and connections.
• It offers electronic payment mode to manage cash flows and minimizes physical transactions of funds.
• The solution automates the process of renewal subscription, wherein the members get notification on a fixed date or a set date.
• PaySubsOnline allows clients to send bulk reminders, notifications or promotion emails to all members at a one go.
• PaySubsOnline allows admin to view up-to-the-minute payment reports to see who has and hasn't paid.

PaySubsOnline FAQs

Below are some frequently asked questions for PaySubsOnline.

Q. What type of pricing plans does PaySubsOnline offer?

PaySubsOnline offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Access to PaySubsOnline.com is free for organisations with under 2,000 members.

Transaction fees are charged each time a member pays online.

 Transaction Value $16 and under: 3.95 % + $0.33
 Transaction Value Over $16: 3.95 % + $0.80

Q. What are the main features of PaySubsOnline?

PaySubsOnline offers the following features:

  • Accept online registrations
  • Attendance management
  • Automated scheduling
  • Automatic Updates
  • Automatic renewals
  • Billing & invoicing
  • Build online forms
  • Class scheduling
  • Client database
  • Create and organize members in to groups
  • Create and organize members in to groups
  • Create custom fields
  • Create membership records
  • Create membership records
  • Credit card integration
  • Credit card processing
  • Customizable reporting
  • Drag and drop membership card builder
  • Email marketing
  • Event scheduling
  • Export members information
  • Export reports
  • Give access to specific groups
  • Import
  • Multiple user accounts
  • PCI DSS compliance
  • POS integration
  • Permission access to tools and data
  • Reporting
  • Reporting
  • Request online payment for membership
  • Request payment for membership
  • Send automatic payment reminders
  • Send individual and group emails
  • Switch to member login
  • Website integrations

Q. Who are the typical users of PaySubsOnline?

PaySubsOnline has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does PaySubsOnline support?

PaySubsOnline supports the following languages:

English

Q. What type of pricing plans does PaySubsOnline offer?

PaySubsOnline has the following pricing plans:

Subscription

Q. Does PaySubsOnline support mobile devices?

PaySubsOnline supports the following devices:

Android, iPhone

Q. What other apps does PaySubsOnline integrate with?

PaySubsOnline integrates with the following applications:

PayPal

Q. What level of support does PaySubsOnline offer?

PaySubsOnline offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials