Virtuagym

All-in-One Club Management Software

3,6 /5 (134 reviews) Write a Review!

Virtuagym Overview

What is Virtuagym?

What makes Virtuagym so special?

Combining the latest in cloud-based technology with expert fitness and industry knowledge, Virtuagym is a platform built from the ground-up for ambitious businesses.

Fitness software that oozes usability, Virtuagym has created an all-in-one solution that opens new revenue streams, reduces administration time and ultimately provides the perfect platform to elevate your fitness business.

With a wide range of functionalities, like gym entry check-in systems and automated billing, Virtuagym is adaptable to enterpises of all shapes and sizes.

Creating a webshop is a streamlined process. With built in modules to handle your billing and invoicing needs, there is no need to combine multiple solutions to get it up and running. Virtuagym does it all for you, at one easy price.

But that's not all, the world of Virtuagym is yours to explore. Join us today for a free demo.

Virtuagym Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing information is available on enquiry.


Virtuagym Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Dutch, English, French, German, Italian and 5 others, Polish, Portuguese, Russian, Spanish, Turkish

Media

Virtuagym can be used for facility, class and instructor scheduling
Users have their own Virtuagym profiles, and can be given challenges and rewards for motivation
Virtuagym can be used for credit-based systems
Virtuagym also includes a Point of Sale (POS)
Sales reports are automatically generated from Virtuagym's POS
Virtuagym can also be used for nutrition and diet tracking
Virtuagym video Virtuagym screenshot: Virtuagym can be used for facility, class and instructor scheduling Virtuagym screenshot: Users have their own Virtuagym profiles, and can be given challenges and rewards for motivation Virtuagym screenshot: Virtuagym can be used for credit-based systems Virtuagym screenshot: Virtuagym also includes a Point of Sale (POS) Virtuagym screenshot: Sales reports are automatically generated from Virtuagym's POS Virtuagym screenshot: Virtuagym can also be used for nutrition and diet tracking

Virtuagym Reviews

Virtuagym Reviews

Overall rating
3,6
/
5
Excellent
47

Very good
37

Average
16

Poor
14

Terrible
20

Value for Money
3,3
Features
3,6
Ease of Use
3,5
Customer Support
3,5
63% recommended this app
Oliver R.

BUSINESS PLANNING AND CUSTOMER SUPPORT

My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.


Alexander G.

What you see is what you get

Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets


Kayla D.

Great App, horrible customer service

I rate is a 5/5 for the App and a 1/5 for customer service.


Pamela H.

Perfect for a boutique fitness center

The setup and support have been amazing. It was so easy to set up personal training packages and sign up new members.


Susan M.

Slow Start

Client engagement is active with use of the platform.


Oliver R.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

BUSINESS PLANNING AND CUSTOMER SUPPORT

Used Daily for 1-5 months
Reviewed on 2018/08/20
Review Source: Capterra

My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

Pros

The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market.

The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription.

Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Cons

In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

Response from Virtuagym

Hi Oliver,

Thank you so much for your amazing review and the time you took to write it!

We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future!

If you have any more feedback for us, please do not hesitate to reach out to us via chat or email!
- Anna, Virtuagym Client Success Department

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexander G.
Industry: Sports
Company size: 2-10 Employees

What you see is what you get

Used Daily for 1-5 months
Reviewed on 2020/03/22
Review Source: Capterra

Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets

Pros

Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Cons

Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

Response from Virtuagym

Dear, Alexander

Thank you very much for sharing your experience!

We are thrilled to hear you've encountered so many benefits in your product and the tools we have built for our clients to not only meet but exceed their expectations.

Your feedback is very valuable to us and we will continue to do our best when providing our clients with topnotch services as you all deserve!

We look forward to excelling in every aspect of our services and making all the necessary efforts to be part of your business growth.

Once again, your review is highly appreciated!

Sending you all the best,

Your Virtuagym Family.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kayla D.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Great App, horrible customer service

Used Daily for 2+ years
Reviewed on 2020/03/16
Review Source: Capterra

I rate is a 5/5 for the App and a 1/5 for customer service.

Pros

I wish I could rate this App 5 stars for everything as it has been an asset to my business. I use it every single day to run my online business, the app itself is very user-friendly for my clients and easy to use on the back end. It has many great features that make creating and following workouts very easy.

Cons

If you are looking or in need of good customer service, this app isn't for you. They have failed me many times in the customer service department. Slow to respond, sometimes days when I need assistance urgently. My app was down for a month and a half earlier this year, what should have been my best month of the year ended up being my worst of all time. They have a great product, just need to put a lot of work into their customer service.

Response from Virtuagym

"Dear, Kayla

Thank you very much for your review!

We are glad to hear that our app has become such an asset for the development of your business and that your clients find our many available features easy to use.

The situation you had mentioned about your app being down, did you mean that your entire app was actually down, or were you referring to the issue we had experienced with custom workouts not playing? As the only record of the issue that we have is with the workouts and that was due to YouTube changing their license agreement and unfortunately, that affected any business that relies on YouTube to share their videos.

We would love to hear more about your experience so we can continue to improve the service we provide to all of our clients.

Please email us at [email protected] and use the code JA18615 in the subject line.

Your feedback is very valuable and welcomed!

Sincerely,

Your Virtuagym Family."

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Pamela H.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Perfect for a boutique fitness center

Used Daily for 1-5 months
Reviewed on 2020/10/27
Review Source: Capterra

The setup and support have been amazing. It was so easy to set up personal training packages and sign up new members.

Pros

Keeping track of invoices and member sessions is a breeze. I love having a branded app to share homework with members and the ability to use it to help create community.

Cons

The integration of zoom for online training is not automatic. You still have to send them the link. Two different schedules is kind of confusing as well. Workout handouts aren't easy to read for members and there is no way for me as a coach to create a favorites list of exercises.

Response from Virtuagym

Dear Pamela,

Thanks for taking the time to leave such a wonderful review.

It's incredibly helpful to know that you like the billing and the membership modules and that you have found the Custom Mobile App that useful.

Our team is continuously working on improving our product, and including the link to an online event after a booking is already on our roadmap.

Please feel welcome to browse our knowledge base and our YouTube channel for walkthroughs of all of our features and answers to frequently asked questions or email us at [email protected] if you need assistance on the above-mentioned topics.

Again, we thank you for taking the time to rate us, we're very appreciative of your kind words.

The Virtuagym team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Susan M.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Slow Start

Used Daily for 6-12 months
Reviewed on 2020/07/29
Review Source: Capterra

Client engagement is active with use of the platform.

Pros

Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.

Cons

The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.

Response from Virtuagym

Dear Susan,

Thank you very much for your review!

It is quite exciting to hear that our services have become an ally when it comes to helping your business not only meeting but also exceeding expectations in regards to client engagement.

We value your comments about the areas of opportunity you've shared as these allow us to better assess our priorities and improve while continuously building a completely functional solution for every single one of our clients!

Feel free to contact us at any time by emailing our support team at [email protected] we'll be there to effectively answer all questions and address any requests you may have.

All the best,

Your Virtuagym family!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7,9/10
Based on 134 user ratings
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Virtuagym Pricing

Virtuagym Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing information is available on enquiry.

Pricing information is available on enquiry.

Value for Money
3,3/5
Based on 134 user ratings
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Virtuagym Features

Virtuagym Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
3,6/5
Based on 134 user ratings
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Categories

Additional information for Virtuagym

Additional information for Virtuagym

Key features of Virtuagym

  • Attendance monitoring
  • Automated invoices by email
  • Branded club app
  • Branded community portal
  • Integrated online payment service
  • Member challenges and rewards
  • Member filtering
  • Member profiles
  • Member retention dashboard
  • Multi-language member emails
  • Multi-visit passes
  • Online and in-app booking
  • Payment management
  • Point of sale (POS)
  • Progress tracking
  • RFID check-in system
  • Scheduling
  • Support for credit-based services
  • Workout plan templates

Benefits

  • Users can create branded invoices, and accept payments via cash, credit cards, direct debit, and wire transfer.

  • The member retention dashboard allows users to see the number of active members, new subscriptions and unsubscribed clients, across different time periods, and calculations and visualizations for business growth, client retention rates and expected customer lifetime.

  • Users can filter members based on when their membership ends, by those without current memberships, or those who have been inactive, to target specific groups.

  • Support for credit-based accounts allows users to set up multiple credit-based services, such as classes, solariums, or personal training sessions, with credits automatically deducted every time a member uses any one of these.

  • The integrated check-in system allows users to monitor member access, with RFID card or key tag scan-in, and options for credit deductions and check-out requirements.

  • Virtuagym FAQs

    Virtuagym FAQs

    Below are some frequently asked questions for Virtuagym.

    Q. What type of pricing plans does Virtuagym offer?

    Virtuagym offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing information is available on enquiry.

    Q. What are the main features of Virtuagym?

    Virtuagym offers the following features:

    • Attendance monitoring
    • Automated invoices by email
    • Branded club app
    • Branded community portal
    • Integrated online payment service
    • Member challenges and rewards
    • Member filtering
    • Member profiles
    • Member retention dashboard
    • Multi-language member emails
    • Multi-visit passes
    • Online and in-app booking
    • Payment management
    • Point of sale (POS)
    • Progress tracking
    • RFID check-in system
    • Scheduling
    • Support for credit-based services
    • Workout plan templates

    Q. Who are the typical users of Virtuagym?

    Virtuagym has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does Virtuagym support?

    Virtuagym supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish

    Q. What type of pricing plans does Virtuagym offer?

    Virtuagym has the following pricing plans:

    Subscription

    Q. Does Virtuagym support mobile devices?

    Virtuagym supports the following devices:

    Android, iPhone

    Q. What other apps does Virtuagym integrate with?

    Virtuagym integrates with the following applications:

    Facebook, GitHub, PayPal, Paysafe, Twitter

    Q. What level of support does Virtuagym offer?

    Virtuagym offers the following support options:

    Online Support, Video Tutorials, Knowledge Base, Phone Support, FAQs