About Virtuagym

What makes Virtuagym so special?

Combining the latest in cloud-based technology with expert fitness and industry knowledge, Virtuagym is a platform built from the ground-up for ambitious businesses.

Fitness software that oozes usability, Virtuagym has created an all-in-one solution that opens new revenue streams, reduces administration time and ultimately provides the perfect platform to elevate your fitness business.

With a wide range of functionalities, like gym entry check-in systems and automated billing, Virtuagym is adaptable to enterpises of all shapes and sizes.

Creating a webshop is a streamlined process. With built in modules to handle your billing and invoicing needs, there is no need to combine multiple solutions to get it up and running. Virtuagym does it all for you, at one easy price.

But that's not all, the world of Virtuagym is yours to explore. Join us today for a free demo.

Pricing starting from:

US$29,00

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Virtuagym

Key benefits of Virtuagym

  • Users can create branded invoices, and accept payments via cash, credit cards, direct debit, and wire transfer.

  • The member retention dashboard allows users to see the number of active members, new subscriptions and unsubscribed clients, across different time periods, and calculations and visualizations for business growth, client retention rates and expected customer lifetime.

  • Users can filter members based on when their membership ends, by those without current memberships, or those who have been inactive, to target specific groups.

  • Support for credit-based accounts allows users to set up multiple credit-based services, such as classes, solariums, or personal training sessions, with credits automatically deducted every time a member uses any one of these.

  • The integrated check-in system allows users to monitor member access, with RFID card or key tag scan-in, and options for credit deductions and check-out requirements.

  • Devices

    Business size

    S M L

    Markets

    Austria, Australia, Belgium, Brazil, Canada, Switzerland, China, Germany, United Kingdom, Ireland, India, Japan, Luxembourg, Mexico, Netherlands, United States

    Supported Languages

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish

    Pricing starting from:

    US$29,00

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Virtuagym

    Images

    Virtuagym Software - Virtuagym can be used for facility, class and instructor scheduling
    Virtuagym Software - Users have their own Virtuagym profiles, and can be given challenges and rewards for motivation
    Virtuagym Software - Virtuagym can be used for credit-based systems
    Virtuagym Software - Virtuagym also includes a Point of Sale (POS)
    Virtuagym Software - Sales reports are automatically generated from Virtuagym's POS
    Virtuagym Software - Virtuagym can also be used for nutrition and diet tracking
    View 7 more
    Virtuagym video
    Virtuagym Software - Virtuagym can be used for facility, class and instructor scheduling Virtuagym Software - Users have their own Virtuagym profiles, and can be given challenges and rewards for motivation Virtuagym Software - Virtuagym can be used for credit-based systems Virtuagym Software - Virtuagym also includes a Point of Sale (POS) Virtuagym Software - Sales reports are automatically generated from Virtuagym's POS Virtuagym Software - Virtuagym can also be used for nutrition and diet tracking

    Features

    Total features of Virtuagym: 122

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Application Management
    • Appointment Management
    • Appointment Scheduling
    • Attendance Management
    • Attendance Tracking
    • Automated Scheduling
    • Belt Ranking Classification
    • Billing & Invoicing
    • Billing Portal
    • CRM
    • Calendar Management
    • Calendar/Reminder System
    • Capacity Management
    • Check-in/Check-out
    • Class Management
    • Class Scheduling
    • Client Management
    • Client Portal
    • Client Profiles
    • Contact Database
    • Contact Management
    • Contingency Billing
    • Contract/License Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Database
    • Customizable Branding
    • Customizable Invoices
    • Customizable Templates
    • Document Management
    • Document Storage
    • Dues Management
    • Dunning Management
    • Electronic Payments
    • Employee Management
    • Employee Portal
    • Employee Scheduling
    • Enrollments/Onboarding
    • Event Calendar
    • Event Management
    • Event Scheduling
    • Exercise Library
    • Facility Scheduling
    • Financial Management
    • Fitness Assessments
    • Fitness Plan
    • For Martial Arts
    • Forecasting
    • Gamification
    • Goal Setting / Tracking
    • Group Scheduling
    • Health Coaching
    • Health Monitoring
    • Hybrid Trainer
    • Instructor Management
    • Interaction Tracking
    • Internal Chat Integration
    • Inventory Management
    • Inventory Tracking
    • Invoice Creation
    • Invoice History
    • Invoice Management
    • Lead Generation
    • Lead Management
    • Lead Qualification
    • Life Coaching
    • Marketing Automation
    • Member Communication
    • Member Database
    • Member Directory
    • Member Management
    • Member Portal
    • Member Types
    • Membership Management
    • Membership Renewals
    • Mobile Access
    • Mobile App
    • Monitoring
    • Multi-Currency
    • Multi-Location
    • Nutrition Program
    • Online Booking
    • Online Invoicing
    • Online Payments
    • Online Registration
    • Online Trainer
    • Order Management
    • Payment Processing
    • Performance Metrics
    • Point of Sale (POS)
    • Program Management
    • Progress Tracking
    • Project Management
    • Real Time Reporting
    • Real-time Scheduling
    • Recurring/Subscription Billing
    • Registration Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Sales Pipeline Management
    • Sales Reports
    • Scheduling
    • Segmentation
    • Self Check-in/Check-out
    • Sport Coaching
    • Staff Management
    • Student Management
    • Task Management
    • Team Management
    • Third Party Integrations
    • Time & Expense Tracking
    • Time Tracking
    • Vendor Management
    • Visitor Management
    • Website Integration
    • Workflow Management
    • eCommerce Management

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    4,6
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    Glofox

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    Reviews

    Overall rating

    3,8 /5
    (184)
    Value for Money
    3,6/5
    Features
    3,7/5
    Ease of Use
    3,7/5
    Customer Support
    3,7/5

    Already have Virtuagym?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 184
    Oliver R.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    BUSINESS PLANNING AND CUSTOMER SUPPORT

    Reviewed on 2018/08/20

    My business model required a software where we can prescribe and schedule exercise for business...

    My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

    Pros

    The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market.

    The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription.

    Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

    Cons

    In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

    Response from Virtuagym

    Hi Oliver,

    Thank you so much for your amazing review and the time you took to write it!

    We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future!

    If you have any more feedback for us, please do not hesitate to reach out to us via chat or email!
    - Anna, Virtuagym Client Success Department

    Jessica S.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I love this product for my fitness studio!

    Reviewed on 2021/12/07

    I really appreciated the thorough training across multiple weeks on setting up the software to...

    I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year!

    Pros

    I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app.

    Cons

    My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error.

    Alternatives Considered

    Mindbody

    Reasons for Switching to Virtuagym

    The quick & helpful response to trying out the software + the customization options won me over.

    Response from Virtuagym

    Hello Jessica,

    Thank you for taking the time to leave such a valuable review.

    We work very hard to ensure we provide our customers with a high-notch product, so we are very appreciative to know that our efforts have been paying off.

    As for the difficulties you have had, you can always reach out to us at [email protected] for assistance and we will be glad to help!

    Team Virtuagym

    Jessica C.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    False Claims

    Reviewed on 2021/12/04

    Don't waste your time or your money. I now have to take the time to find a new product AND convert...

    Don't waste your time or your money. I now have to take the time to find a new product AND convert my clients to a new system. This is not ideal at all! I am very frustrated. I've only been using virtuagym for 4 going on 5 months. Avoid at all costs!

    Pros

    I like the idea of the software. In theory it was everything I wanted. Scheduling and interactive calendar for myself and staff. Nutrition coaching at our fingertips. Progress tracking and club goals/community aspects. Billing and business management tools. Everything sounded great!

    Cons

    I may need more space:

    1. It is not real-time scheduling. You cannot adjust your schedule, plan or delete anything if you are not on the web browser version. As a personal trainer I need the ease and convenience of using my phone to schedule at any given time.

    2. The nutrition database is atrocious. Clients and staff are both complaining about the incorrect numbers, portions, nutritional details, etc. It is way too tedious to find the right product and measurements and half the time I am just finding something "close enough."

    2b. Meal plans do not save entirely once you construct them. Once you click save, some or all of the items you populated onto the plan will be deleted and you'll have to start from scratch. Waste of time!

    3. No progress pics can be added from the app

    4. When you want to add a video of an exercise you must link it to your YouTube unlike Trainerize who let's you upload directly from your laptop/phone

    5. New members have the HARDEST time getting setup

    6. I paid for the customized app and all of my clients have a "virtuagym" app.

    7. When I complained about the needed features not being accessible, they gave me a completely pointless feature that I cannot use.

    All in all, I thought I was getting more with Virtuagym than I had with trainerize but I think I will just go back to Trainerize. I would not recommend this product to anyone who takes pride in their coaching.

    Alternatives Considered

    My PT Hub

    Reasons for Choosing Virtuagym

    Thought I would be getting more with virtuagym.

    Reasons for Switching to Virtuagym

    Virtuagym advertised more of my desired features but failed to deliver.

    Response from Virtuagym

    Dear Jessica,

    Thank you for taking the time to share this with us.

    We are very sorry to hear that our product did not fulfill your needs as presented during the sales process.

    We would definitely like to discuss your experience further for us to have a better understanding of the reasons for the inconveniences you described and find a resolution, therefore, it would mean a lot if you can reach out to us personally at [email protected], as we were unable to find your account in our system with the information given in the review details.

    Again, we appreciate your time in reviewing Virtuagym.

    Dan E.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Happy with our service

    Reviewed on 2021/12/17

    It has been very beneficial to every day use. From setting up new membership to taking payments

    It has been very beneficial to every day use. From setting up new membership to taking payments

    Pros

    Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.

    Cons

    Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.

    Response from Virtuagym

    Dear Dan,

    Thank you for providing us with your valuable insight.

    We are glad to hear about your positive experience with Virtuagym, and your feedback will be, of course, taken into consideration.

    As for the issue you mentioned you have been experiencing with the check-in system, please feel welcome to email us at [email protected] so we can look further into this and help you find a resolution!

    Team Virtuagym

    Allie B.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great tool for Personal Trainers

    Reviewed on 2021/12/17

    I’ve had a great experience between the Programming and the customer service.

    I’ve had a great experience between the Programming and the customer service.

    Pros

    The ability to create workouts with avatars for clients.

    Cons

    Schedule integration is a little confusing between the scheduler and Appointment Schedule. It would be a lot easier to manage if they communicated or were combined.

    Alternatives Considered

    Mindbody

    Reasons for Switching to Virtuagym

    MINDBODY did not have the ability to create workouts with avatars and focused more on classes than individual clients from what I saw.

    Response from Virtuagym

    Dear Allie,

    Thank you very much for taking the time to share your feedback with us.

    We are thrilled to know that you have used the Coach module in such a good way.

    Lastly, merging the schedule and the appointment schedule is already part of our roadmap, so we will notify you, and the rest of our clients when this has been implemented.

    Please feel free to contact us at [email protected] if you need assistance.

    Team Virtuagym

    Showing 5 reviews of 184 Read all reviews

    Virtuagym FAQs

    Below are some frequently asked questions for Virtuagym.

    Virtuagym offers the following pricing plans:

    • Starting from: US$29,00
    • Free Trial: Not Available

    Pricing information is available on enquiry.

    Virtuagym has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Virtuagym supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish

    Virtuagym supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Virtuagym integrates with the following applications:

    Facebook for Business, GitHub, PayPal, Paysafe, Twitter

    Virtuagym offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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