TicketSpice

TicketSpice

Online ticketing and reservation system

4.9/5 (34 reviews)

TicketSpice Overview

TicketSpice is an online system for event management, booking and ticketing, which allows users to sell tickets for one-off, recurring, multi-day and multi-location events through their own branded web page. Users can create ticketing pages with the drag-and-drop builder, and select from a range of custom fields to be included, such as phone number, date of birth, meal choice, T-shirt size, and more. Social media integrations enable users to track Facebook and Twitter shares, and offer incentives or rewards in the form of fixed amount or percentage reductions in ticket prices.

Actions based on conditional logic allow users to control the pricing and availability of tickets, for example setting certain sets of tickets to release on a specified date, or increasing ticket price once inventory drops to a preset level. These actions can also be used to discount purchase fees for bulk purchases, or require buyers to answer survey questions to secure their tickets.

The integrated point of sale (POS) system enables users to sell additional products, assists with inventory management, and generates reports on merchandise sales. TicketSpice also reports back to users on metrics including transaction time, conversion rates, device usage, and pageviews, as well as allowing users to export ticketholder information and transaction reports.

TicketSpice’s mobile ticket scanning app works with both laser-scanning and camera-enabled devices, syncs in real time across multiple devices, and incorporates built-in fraud detection, allowing users to track and identify any fraudulent or duplicate tickets.

Pricing

Starting from
US$1,00
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

TicketSpice Reviews

Overall rating
4.9/5
100% positive reviews
32
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Sarah Q.

Peanut butter ticket time

Used Weekly for 2+ years
Reviewed on 2016/08/04
Review Source: Capterra

I had a good experience overall. It's always challenging to switch versions but I found it to be pretty easy.

Pros

I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use.

Cons

It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see those numbers with a roll over or a chart of how many and how much.
Another issue is tokens. I wish you could set up a token and add the ticket types you want to instead of having them all go into the same token. I know you can set it up through the app to have the ones you want selected but having to update all the devices to do that can be time consuming. From a manager point of view I do not want my ticket takers to have access to types of tickets they can scan. Leaves room for error at a very busy event.
When it comes to CSS I had some issues getting what I wanted to work all over the document. Front sizes would jump or not stick when I would use the HTML button. I finally gave up. Would be great to have a tutorial on how it works and if there are any tricks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Danielle P.

Immensely better than Eventbrite!!

Reviewed on 2016/11/29
Review Source: Capterra

I signed up for TicketSpice for my conference website (www.LifeschoolingConference.com) after comparing a lot of different options. TicketSpice seemed to offer the most flexibility for the price and I also was really excited about the social networking options. I loved the idea of incentivizing my customers to share my event for an additional amount off their ticket! I was hesitant about the .99 fee TicketSpice charges per ticket, since the other option I was considering was a free Wordpress plugin, but it's still cheaper than Eventbrite and it has been well worth it! I just added a $1 fee per ticket, so in the end, I'm not really paying anything extra besides credit card processing fees.

The flexibility of the program has been amazing! Unlike Eventbrite, I am able to set up my basic tickets, but then I can add what they call "actions" to create variables for each ticket. In other words, I have two basic tickets for my conference: Single and Family. But we also have a fair on Saturday after the conference. It is free for attendees, but others can also sign up just to come to the fair portion. I added actions so that when someone selects the Single or Family Ticket, they see the fair ticket with a $0 price, as well as an additional Speaker Luncheon ticket option. But if they select the $15 fair option at the beginning, then the single and family tickets disappear and the Speaker Luncheon option also remains hidden. Not possible with Eventbrite!

Also, I have set up early bird, regular, and late tickets. With Eventbrite, I had to do each ticket for each length of time separately. It was confusing and time-consuming! With TicketSpice, I just created an action for each ticket. The coupon codes are also nice because I can add actions so that they can only be used in certain instances. For example, I had a Cyber Monday sale, so I added an action that the coupon could only be used on the specific date of November 28th. Worked perfectly!

Finally, the customer service has been outstanding! I worked a lot during Thanksgiving week, but my questions through chat were always answered in a timely manner, even on Sunday...pretty important since one of my actions would have resulted in giving away all my tickets for free instead of only the first three sold! Ryan was so helpful and encouraging and even sent a video showing how to do what I needed to do. Can't say enough good things about TicketSpice!! Happy enough to take the time to write this long review! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Mike A.

Now the best ticketing software period

Reviewed on 2015/12/16
Review Source: Capterra

After coming from Eventbrite, and testing out MANY ticketing systems for our many events, I have found the NEW 4.0 version of Ticketspice to be the best and in a class by itself.

Why?
1. The clean and modern look.. On MOBILE and on web - Looks great... Have yous een an Eventbrite's STRIPPED OUT mobile version? It looks like a contract of text! All the graphics are gone.

2. The crazy flexibility of the builder in Ticketspice. You can basically customize it to look CLEAN AND SHARP... Streamlined.. ONE PAGE ticket checkout... Move things around, add all different elements.... It's easy and interactive and looks GREAT and modern and clean... but without sacrificing features.

3. The responsive customer support... they'lll live chat with you any time to fix issues and open to suggestions.. They are the best. Ever try dealing with a person at Eventbrite. Good luck with that.

4. They add new features. Eventbrite is notorious for putting in their blog 'we are adding apple pay' or something like that then saying it won't be for months and never happen. These people are proactive. They probably have a smaller team and can move quicker. Eventbrite being cannot make changes quickly or at all... they promise things that never come.

5. The action commands. Nothing on ANY other ticketing system comes close. You can literally incentive in a major way by having sections appear based on criteria. Want to ovver a free t shirt when someone buys 10 tickets.. you CAN. Want to only show a ticket type for an age group when they put their age in. You CAN. Want to sell merch on the site... ANY amount (not 5 items like Eventbrite) You CAN. Want to have different instructions appear for different ticket types... you CAN. Want to have a 2 for one sale when someone buys multiples of 2 tickets.. you CAN.... You can do SO MUCH to incentive and create a ticket buying experience that is fn and gives people reasons to buy things. And is SMART without cluttering up the page.

6. The checkout process on one page is simple - easy for anyone.

7. Want to get paid.. WITHOUT WAITING?? They clear through STRIPE, WEPAY and other services that deposit NIGHTLY... NO WAITING for WEEKS to get YOUR money (like with Eventbrite). Oh.. YOU can set the fees.. any fee you like ... you aren't locked in.. like with Eventbrite. And they just charge 99 cents a ticket.

Rating breakdown

Ease of Use
Customer Support

Verified Reviewer

LOVE TicketSpice!

Used Other for Free Trial
Reviewed on 2019/08/06
Review Source: Capterra

Our agency had a great experience and used it to track our major fundraising event of the year. We specifically enjoyed being able to add a donation button in case people could not attend the event, but still wanted to support us. It turned out to be very helpful for us!

Pros

It shows so much information about your buyers which gives us great feedback on the events we host. We have used it for one event so it was very cost effective and we will continue to use it even after our free trial ends. Links are able to be sent out and emailed so you get a larger response from attendees in a quick time frame! The customization makes it perfect to use for any event, you can even add your own theme or background (we used our company logo).

Cons

Nothing. It was perfect for our event! I would recommend it to anyone hosting an event (especially if they are on a budget).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Solid ticketing platform with low fees

Used Daily for 2+ years
Reviewed on 2018/11/13
Review Source: Capterra

Pros

We have used many ticketing solutions and found TicketSpice to possess all of the features we have needed from the more expensive solutions at a fraction of the price. Excellent product.

Cons

It would be great to have a rolling window of date availability for ongoing events. Otherwise, the software works great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

TicketSpice Pricing

Starting from
US$1,00
Pricing options
Free Trial
Free
Subscription
Value for money

99¢ per ticket holder for paid events; free events are free.

Users can add on additional features, either on a usage or monthly/annual subscription basis:

Unlimited 3rd party integrations, webhooks & API access ($20 / month)
Communication center ($0.02 per message sent)
Custom gateway (1% of transaction)
Salesforce integration ($199 / Month)
Custom domain masking ($500 / year)

TicketSpice Features

  • Custom Fields
  • Customizable Branding
  • Social Media Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

Additional information for TicketSpice

Key features of TicketSpice

  • Conditional logic
  • Conversion tracking
  • Custom web page fields
  • Customizable branding
  • Data export
  • Drag-and-drop web page builder
  • Event analytics
  • Inventory tracking
  • Merchandise point of sale (POS)
  • Mobile and printed tickets
  • Multi-day/multi-location events
  • PCI compliant
  • Performance dashboard
  • Real time analytics
  • Recurring ticket sales
  • Site theme templates
  • Social media integration
  • Staff access accounts
  • Transaction exports
  • iOS ticket scanning app

Benefits

TicketSpice includes a mobile ticket scanning app, which is capable of detecting duplicate and fraudulent tickets, syncs across multiple devices in real time, and works offline if an internet connection is unavailable or too slow.

Actions based on conditional logic can be used to automatically increase ticket prices after a certain date, limit ticket availability, hide or display ticket types based on date, or require survey answers to be completed for certain ticket purchases.

Custom advanced ticketing fields can be incorporated into users’ ticketing pages, requiring buyers to fill in information such as mailing address, age, gender, meal preference, and more, and can be set up in multiple formats, including multiple choice, free text field, date field, and checkbox.

Users can view metrics including conversion rate, average, shortest and longest transaction times, unique visitors, page views, and top referrers.

Users can be incentivised to share events on social media by reducing the cost of tickets by either a fixed amount or percentage. TicketSpice tracks users’ shares on Twitter and Facebook, and automatically applies their reward on the ticketing page.

TicketSpice supports multi-event ticketing, such as festivals (multi-day and multi-location), lecture halls and speaker series, mixers and socials, tours, trips and excursions, and music performances.

TicketSpice FAQs

Below are some frequently asked questions for TicketSpice.

Q. What type of pricing plans does TicketSpice offer?

TicketSpice offers the following pricing plans:

Starting from: US$1,00

Pricing model: Free, Subscription

Free Trial: Not Available

99¢ per ticket holder for paid events; free events are free.

Users can add on additional features, either on a usage or monthly/annual subscription basis:

Unlimited 3rd party integrations, webhooks & API access ($20 / month)
Communication center ($0.02 per message sent)
Custom gateway (1% of transaction)
Salesforce integration ($199 / Month)
Custom domain masking ($500 / year)

Q. What are the main features of TicketSpice?

TicketSpice offers the following features:

  • Conditional logic
  • Conversion tracking
  • Custom web page fields
  • Customizable branding
  • Data export
  • Drag-and-drop web page builder
  • Event analytics
  • Inventory tracking
  • Merchandise point of sale (POS)
  • Mobile and printed tickets
  • Multi-day/multi-location events
  • PCI compliant
  • Performance dashboard
  • Real time analytics
  • Recurring ticket sales
  • Site theme templates
  • Social media integration
  • Staff access accounts
  • Transaction exports
  • iOS ticket scanning app

Q. Who are the typical users of TicketSpice?

TicketSpice has the following typical customers:

Mid Size Business, Small Business

Q. What languages does TicketSpice support?

TicketSpice supports the following languages:

English

Q. What type of pricing plans does TicketSpice offer?

TicketSpice has the following pricing plans:

Free, Subscription

Q. Does TicketSpice support mobile devices?

TicketSpice supports the following devices:

iPhone

Q. What other apps does TicketSpice integrate with?

We do not have any information about what integrations TicketSpice has

Q. What level of support does TicketSpice offer?

TicketSpice offers the following support options:

Knowledge Base, Online Support, Phone Support

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